RDHQ –Job Description 职位描述

Job Description

工作职责描述
Title 职位: Food and Beverage Manager

餐饮部经理
Department 部门: Food and Beverage

餐饮部
Reports To 上级: Director of Food & Beverage

餐饮总监
Effective Date 生 效 日 On Boarding Date 入职即生效
期
Purpose 职责: Responsible for the management and achievement of
profit for all food and beverage operations in the hotel
including restaurants, bars, kitchen operations,
catering and banquet operations. Within the limits of
established Carlson Hotels Group Policies and
Procedures, overseeing and directing all aspects of the
Food and Beverage operation.

全面负责餐饮部各部门的日常运作和食品酒水的品质保
证，并达到利润和预算，在卡尔森集团的法规、政策、
制度下，监督管理餐饮部的所有运作情况。

CONSTITUENTS
相关成员：
 Guests 客人
 Employees 员工
 Hotel Owners 业主
 Management Team 管理层

INDICATORS OF SUCCESS
业绩评估标准：
 Financial (GOP, Restaurant Revenue, Average Check, Labor Control)
财政（毛利润，餐厅收入，平均消费，人工控制）
 Customer satisfaction and loyalty goals (Medallia Score, Comment Cards,
annual quality review)

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宾客满意度和忠诚度（Medallia 分值，意见卡，年度质量检查）
 Achievement of employee engagement survey (Kenexa) and retention goals
for department
完成员工满意度调查目标和部门目标

AREAS OF RESPONSIBILITY
职责范围：
 Managing the day-to-day operation of the Food and Beverage sections
and informs the Director of Food & Beverage or designate, of any major
decision taken which did not require his/her action and any other relevant
information
管理餐饮部日常的工作，并向餐饮总监或其他指定人汇报未询问过餐饮总
监而做出的重大决定或其他信息
 Controls and analyzes, on an on-going basis, the following:
控制和分析运作过程中的下列因素：
 Sales 销售量
 Costs 开支
 Quality and presentation of food and beverage products
食物和酒水的质量和摆设
 Service standard
服务标准
 Condition and cleanliness of facilities and equipment
器具设备的状况和清洁
 Quality of entertainment
款待客人的质量
 Guest satisfaction
顾客满意度
 Actively Drives Business by utilizing Guest Data Base information,
personal relation and contacts in cooperation with F&B Sales Team
与餐饮销售团队合作，利用客户数据基础信息、个人关系和联系以积极推动
业务
 Attending weekly BEO Meetings 参加每周 BEO 会议
 Marketing 营销
 Manages developing popular menus and beverage lists offering guests
value for money in accordance with Carlson hotels group guidelines.
根据卡尔森酒店集团的指导方针，为顾客推出各种消费的流行菜单和酒水
列表

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 RDHQ –Job Description 职位描述

 Manages planning and organizing successful Food and Beverage

activities in the hotel and Outside catering.
计划和组织酒店内外的成功的餐饮活动
 Conducts daily briefings, Food and Beverage Meetings and other
meetings as needed to obtain optimal results
为获得最佳业绩，组织每日的短会、餐饮部会议和其他的会议
 Attends and participates to other meetings as required by the
administrative calendar
根据行政日程的安排参加其他各种会议
 Manages keeping an up-dated Hotel Policies and Procedures file and up-
dated files on all Food and Beverage matters
保持了解酒店最新的政策制度以及最新的餐饮事宜
 Manages setting Food and Beverage goals and developing strategies,
procedures and policies
设置餐饮部的目标和发展策略、规章制度
 Manages determining the minimum and maximum stocks of all food,
beverage, material and equipment
决定所有食物、酒水、材料和设备的最大和最小库存量
 Manages settings standards of all food, Beverage and equipment
purchases in accordance with hotel’s guidelines
根据酒店的指导方针，设置所有食物、酒水和设备的购买标准
 Participates in the preparation of the hotel's revenue plan and marketing
programs
参加酒店收益计划和营销计划的准备工作
 Monitors local competitors and compare their operation with the hotel
Food and Beverage operation
监督地方的竞争者，比较他们和酒店餐饮的营运情况
 Maintains knowledge of trends, systems, practices and equipment in food
and beverage through trade literature, hotel show and site visits
通过贸易作品、酒店展览和实地考察保持了解现在市场的发展趋势、系统 、
和餐饮设备
 Performs related duties and special projects as assigned
执行所分配的相关的职责和特殊的工作

Develops and implements strategies to achieve revenue and profit goals:

制定并执行经营策略以达到收入和利润目标
 Co-coordinating the preparation of the departmental annual budget
部门年预算的准备工作
 Development of the marketing plan for each outlet.

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进行各部门的市场发展计划
 Develops and implements special promotions and employee incentives.
制定和执行特别推广活动以及员工奖励计划
 Monitoring and controlling departmental cost on an ongoing basis to
ensure performance against budget
监督和控制部门在运做中的花费并确保根据预算做一切开支
 Maximizes productivity by using forecasting techniques to adjust
scheduling.
通过预计方法调整时间表以使生产力最大化
 Diagnose problems and thoroughly analyses information to guide decision
making
判断并全面的分析问题以做出决策
 Evaluate and assimilate critical information when reaching conclusions
and make logical, competent decisions
对紧急情况进行评估及处理，得出结论时应做出有逻辑的正确的决定

Maintains safe working conditions within department and hotel

维持好酒店和部门内安全的工作条件：
 Demonstrate Awareness of OH&S policies and procedures and ensure all
procedures are conducted safely and within OH&S guidelines and ensure
your direct reports do the same
熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地
执行，并在职业保健和安全职责方针的指导下确保行为落到实处。
 Be aware of duty of care and adhere to occupational, health and safety
legislation, policies and procedures
注意安全的职责并符合职业、健康、安全等法律政策和法规
 Be familiar with property safety, first aid and fire and emergency
procedures and operate equipment safely and sensibly
熟悉财产的安全、救护、消防及紧急情况的程序，并能安全正确的使用各
种设备
 Initiate action to correct a hazardous situation and notify supervisors of
potential dangers
及时采取措施补救有害的情况并向上级汇报潜在的危险
 Log security incidents and accidents in accordance with hotel
requirements
根据酒店要求记录安全事故及意外事故

Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and
by exceeding guest expectations:

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 Communicates and demonstrates ‘Yes I Can’ service to other employees.

向员工传递和沟通“Yes! I Can! ”的服务理念
 Ensures that employees provide ‘Yes I Can’ genuine hospitality and
teamwork on an on-going basis.
确保员工在坚持团队合作的基础上提供了“Yes! I Can! ”这样坦率真诚的服
务。
 Uses teamwork to support guests and employees.
通过团队合作支持客人和员工
 Seeks opportunities to improve the customer experience by seeking
customer feedback and reviewing management reports and developing
strategies to improve department and hotel services.
寻找机会提高客人的用餐体验：搜集客人的反馈意见，回顾管理报告，制
定新的政策来提高部门级酒店的服务。
 Provides employees with the tools, training and environment they need to
deliver ‘Yes I Can’ service and teamwork.
为员工提供必需的工具、培训和环境来传递“Yes! I Can! ”和团队合作精神。

Adheres to and ensures all line employees adhere to the hotel policies and
procedures.
确保所有岗位的员工都坚持遵循酒店的政策和程序
 Attends work on time as scheduled.
按照班表准时到岗
 Follows hotel grooming and dress standards.
遵守酒店仪容仪表和着装标准
 Minimizes safety hazards by following all safety rules and procedures.
遵守和执行安全规章制度和程序，将安全危害减小到最低
 Refrain from personal conversations with other staff at the main entrance.
禁止在公共区域和主要通道与其他同事私自聊天
 Keeps Manager fully informed of all problems or unusual matters of
significance.
确保酒吧经理全面了解负责范围内的所有问题和意外状况
 Performs all duties and responsibilities in a timely and efficient manner in
accordance with established company policies and procedures to achieve
the overall objectives of this position.
采用与酒店政策和程序协调一致的方法，及时有效的履行本岗位职责和义
务，以达到本职位所要求的目标
 Maintains a favorable working relationship with all other company
employees to foster and promote a co-operative and harmonious working
environment.

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与其他部门同事建立良好的工作关系，创建和维护一个和谐的工作环境
 At all times projects a favorable image of the Hotel to the public.
对外建立和维护酒店的良好形象

SUCCESS FACTORS
致胜要素：

Focus on the Customer 关注顾客

Seek to understand the guest, internal and external customers and meet and
exceed the needs of both the customer and the company.
理解客人需求，包括内部的和外部的，达到并超越客人及酒店的要求。

Attention to Detail 关注细节

Ensure that work is accurate, thorough and to the highest standards.
确保工作精确、全面、高标准

Foster Teamwork 鼓励团队合作

Works well in a team environment and motivates team to sustain exceptional
levels of performance.
在团队中有好的工作表现，并能够激励团队达到更好更高的要求
Communicate Effectively 有效沟通
Clarify and provide information so that co-workers, customers and suppliers
understand and can take action.

简化并提供信息以便同事、客人和供应商便于理解和采取行动
Drive for Results 追求结果
Work to achieve high levels of personal and organizational performance in order
to meet or exceed objectives.
努力工作以最高水平的个人及团队表现来完成或超越目标。

Think Critically 危机意识

Take a well ordered, logical approach to identifying hotel, market or inter-
departmental issues; analyses problems; organizes work; and planning action.
以清晰有序的逻辑思维来鉴别酒店、市场及部门内部存在的问题，分析问题，组织
工作，做出行动计划并执行

Develop Self and Others 自我和他人发展

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Continually work to develop own capabilities and the capabilities of others.

通过不断学习和工作来提升自我能力，同时也帮助他人提高

Improve Continuously 追求进步

Constantly assess and adapt current practices to perform a task better, faster, or
more efficiently.
不断进行回顾和调整以便使工作更好、更快、更有效

KEY SKILLS AND REQUIREMENTS 关键技能和要求

Performance Management, Supervisory 绩效监督管理
Demonstrate ability to relate to, communicate with, and motivate employees to
sustain high performance and quality levels.
具备与员工建立联系、进行沟通并激励他们提高工作绩效，达到更高水平的能力

薪酬管理和预计
Determine appropriate staffing levels based on forecasted revenue and
anticipated business and create staffing schedules to optimize the balance
between desired profitability, customer demands and employee desires.
以收入预算和生意预计为基础，确立出合适的员工水平，并创建新的员工计划以优
化利益、客人与员工需求之间的平衡。

Budget Management 预算管理

Skill in developing and adhering to department budget.
有助于制定和完成部门预算

Revenue Forecasts 收入预计

Prepare revenue forecasts for department based on business booked to date,
current and historical booking pace and impact of special promotions.
根据部门目前的经营情况、历史经营情况以及特别推广的影响等多个因素，准备部
门的收入预计。

Sales Skills 销售技巧

Understand the positioning of the hotel, services provided and how the hotel can
meet the needs of customers and be capable of closing business.
了解酒店的地理位置、提供的服务、以及酒店如何能够满足客人的需求，并且结束
业务。

Menu Content and Impact 菜单内容和影响力

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Understand different types of cuisine and wine, how menus are developed and
pricing guidelines and how each outlet can improve results.
了解不同类型的食品和酒水，知道菜单制作和定价的原则以及营运部门如何能够改
善结果

I have read and understand the Job Description as outlined above.

我已阅读完并同意履行职责中所描述的要求

Associate name and ID:

员工姓名及员工 ID：

Associate Signature:
员工签名：

Date:
日期：

Direct Manager name and ID

直属经理及直属经理 ID：

Direct Manager Signature

直属经理签名：

Date:
日期：

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