Quick guide for activating eSIM on Motorola Devices:

Convert your Jio physical SIM to eSIM or transfer Jio eSIM from one device to
another device
Motorola models equipped with eSIM:

Sr. No Models Step 1- These Motorola models equipped with

eSIM allows you to convert your Physical Jio SIM
1 Motorola Razr to eSIM or existing Jio eSIM to eSIM

2 Motorola Next Gen Razr 5G

Step2:

Send SMS GETESIM <32 Digit EID> <15 Digit IMEI>

to 199 from your device having active Jio SIM

Please refer upcoming steps on how to get details

of EID and IMEI
To get information about IMEI and EID, go to settings then tap on About phone for IMEI and select SIM Status
( SIM slot2) for EID
Step 3 : Once you have shared the details of IMEI and EID on 199, you will receive the 19 digit eSIM number and eSIM
profile configuration details. Do not delete this message as it contains the activation code which is required to complete
the eSIM configuration process on your handset.

After receiving this message, type SIMCHG <19 digits eSIM number> and send to 199
Step 4 : An update on eSIM
processing will be shared with you
after 2 hours.

Once you have received the

message, share your confirmation
by sending ‘1’ to 183 as SMS.
Step 5 : After sharing confirmation on SMS, you will
receive an automated call on your Jio number requesting
to share the 19 digit eSIM number.

Keep your 19 digit eSIM number handy for this step.

Once you have shared the correct eSIM number,

confirmation of successful activation of services on your
new eSIM will be shared through SMS.

At this stage, your existing SIM will stop working and you
need to configure your eSIM to use the services

Please Note:
 If all the steps mentioned above are not completed within 6
days, your request will get auto cancelled on the 7th day. In
order to activate eSIM, you can initiate a fresh request again.
 Your request will not be initiated if incorrect details are
shared.
You are just one step away to activate eSIM. To complete the activation process, eSIM profile needs to be
configured on your Motorola Device. Please refer the SMS sent to you with activation code & ensure that
your Phone is connected with Wi-Fi network during this process.
For Motorola Next Gen Razr 5G Phone- tap on settings, select Network & Internet, Select Mobile network and Select Next
If you are having a Motorola Razr phone, after selecting Mobile network, Select Advanced, Select Carrier, Tap on Add
Carrier and the Select Next
To enter activation code manually tap on Need help? and select Enter it manually. Enter the activation code received
through SMS/ Email
In the Activation code column enter in this format - LPA:1$smdprd.jio.com$Activation code
( Enter the 32 digit activation code received via SMS/Email)
 After entering the code, select Activate. Once activation is done, select Done.
Jio eSIM gets successfully activated and is reflected under Mobile network
Congratulations ! Your Jio eSIM services is successfully configured on your Motorola Device.

Please remember, Do not select "Delete" option from the eSIM settings as this will
permanently delete the eSIM profile. If you have unknowingly removed it then please visit
your nearest Jio Store, Reliance Digital or Jio Retailer with your Proof of Identity &
Photograph to get the eSIM profile configured again on your handset. To locate your nearest
Jio Store, login to MyJio app
Thank You!