CHAPTER 1

1.DSS stands for :

a) Dynamic Support System

b) Decision Service System

c) Dynamic Support System

d) Decision Support System

2. Which is not a component of MIS?

a) Hardware

b) Malware

c) Firmware

d) Software

3. Which is not an application of MIS

a) Financial

b) Marketing

c) Manufacturing

d) Redevelopment

4. Which one is the disadvantage of MIS

a) Expensive to set up

b) Reliance on technology

c) Risk Of fraud

d) All of the above

5. Which one is not an objective Of MIS

a) Capturing data

b) Removing data

c) Processing da ta

d) Summarizing data
CHAPTER 2 : DECISION SUPPORT SYSTEM

l. Provide access to a series of decision-oriented databases and small models

a) Analysis Information system

b) Data analysis system

c) File drawer system

d) None of these

2. Emphasizes access to and manipulation of a time-series of internal company

data and real-time data

a) Communication driven DSS

b) Document driven DSS

c) Data driven DSS

d) Knowledge driven DSS

4. Characteristic of DSS are

a) support for decision makers

b) Support for variety of decision processes and style

c) Adaptive over time

d) All of the above

5. ________ oriented DSS follows certain procedures adopted as rules.

a) Data base

b) Text

c) Rules

d) Compound
CHAPTER 3 : ENTERPRISE RESOURCE PLANNING

1. ERP stands for

a) Entrepreneurship resource planning

b) Entrepreneurship Research planning

c) Enterprise Resource planning

d) Enterprise Research planning

2. Which is not a phase of ERP Life Cycle

a) Acquire phase

b) Adoption phase

c) Implementation phase

d) Evolution phase

3. Allowing for two different ERP systems operating separately

a) One tier architecture Of ERP

b) Three tier architecture of ERP

c) Two tier architecture of ERP

d) All of the above

4. ODBC stands for

a) Open Data Base Connectivity

b) Open Data Base Connection

c) Open Data Base Computer

d) Object Data Base Computer

5. In ____ phase a new ERP system is examined

a) Acquisition

b) Adoption

c) Implementation

d) Evolution
CHAPTER 4 : EXTENDED ERP

1. SAP stands for

a) System Application Products
b) Service Application Products
c) System Analysis Products
d) Service Analysis products

2. which of the following is an example of Cross application component of SAP

a) DBMS

b) Classification

c) product Management

d) None of these

3. Which of the following are features of E-CRM

a) Account Management

b) Case Management

c) Report and analysis

d) All of the above

4. Benefit of E-CRM includes

a) Service level improvements

b) Revenue growth

c) Productivity

d) All of the above

5. Data Mining is:

a) Sophisticated data search that uses statistical algorithm

b) Sophisticated data search that uses plain text data

c) Data search that uses images and videos

d) All of the above

6.Data mining includes following classes of tasks

a) Clustering and Regression

b) Separation and Regression

c) Clustering and Separation

d) None Of the above

CHAPTER 5 : E-SUPPLY CHAIN MANAGEMENT

1. Which is not a component of SCM

a) Replenishment system

b) E procurement

c) none of the above

d) all of the above

2. SCM flows is divided into _____ categories

a) one

b) Two

c) Three

d) Four

3. SCM is

a) Software engineering discipline consisting of standard process

b) Define a mechanism to deal with different difficulty of project plan

c) Software tools to execute supply chain transaction

d) All Of the above

4. E-procurement is

a) Related to B 2B

b) Set the policies governing procurement of material

c) Establish relationship with suppliers

d) All Of the above

5. SCM goals are defined be The

a) Three

b) Five

c) Seven

d) Nine

CHAPTER 6 : DATABASE MANAGEMENT SYSTEM

1. DBMS stands for

a) Database Management Secure

b) Database Management System

c) Data Basic Management System

d) Data Basic Management Secure

2. Which is not a type of Entity Relationship

a) One to Many

b) Many to Many

c) One to One

d) One to Two

3. In ACID I stands for

a) Integration

b) Integrity

c) Independent

d) Isolation

4. In Three tier architecture middle layer represents

a) Database

b) Application

c) User

d) System
5. In ER model every attribute is defined by set of values called as

a) Entity attributes

b) Domain

c) Relationship

d) Database

6. Which one is not a rule of E.F. Codd

a) Integrity independence

b) Physical Data independence

c) View Updation rule

d) None Of the above

7. Database schema is

a) Represent logical view of entire database

b) Physical view of database

c) Represent the values of database

d) None Of the above

8. Primary key

a) Set of attributes collectively define an entity

b) One of the candidate key

c) A minimal super key

d) All of the above

CHAPTER 7 : DATA WAREHOUSING AND DATA MINING

1. Which of the following are data warehouse tools and utilities?

a) Data extraction and Data Cleaning

b) Data Loading

c) Refreshing

d) All Of the above

2. Metadata is defined as

a) Data about data warehouse

b) Data about data

c) Data about real systems

d) None of the above

3. _____ contains sub of organization —wide data that is valuable to specific group of people

a) data cube

b) Data repository

c) Data mart

d) Data warehouse

4. The view over an operational da ta warehouse is known

a) Physical Wareh o use

b) Logical warehouse

c) Real warehouse

d) Virtual Warehouse

5. DMQL stands for

a) Data migration query language

b) Data mining query Language

c) Data migration quantity Language

d) Data mining quantity language

6. Backup is taken from the database when it is completely shut down is caned

a) Partial backup

b) Hot backup

c) Cold backup

d) Complete backup
CHAPTER 8 : OUTSOURCING AND CHAPTER 9

OUTSOURCING

1.KPO stands for_______

2.BPO stands for_______

3. ITES stands for_______

4. Paas stands for_______

5. SaaS stands for_______

Additional objective questions are :

1. Which is a correct method of deleting a cell

a) Click on Formula bar

b) Double click on the cell

c) Press F2 in a cell

d) All of the above

2 Which software is made for helping the systems

a) Application

b) System

c) Firewall

d) None of the above

3. EDI stand for

a) Electronic Data Information

b) Electronic Device Interchange

c) Electronic Data Interchange

d) Electronic Data Information

4. OLX is a good example Of

a) B2B

c) B2B

b) B2C
 d) C2C

1. Information system specialists also called as UserConsultant.

 
2. Supplier details are given by Management to Marketing Service System.
 
3. Which of the following should be represented on an information flow
diagram? Source
 
4. Which of the following individuals typically have less formal,
advanced educational degrees and tend to process rather than create
information; Data Workers
 
5. Executive system provides information in easy to use displays to the top
and middle management.
 
6. In a typical Client server computing network, application processing is
shared between clients and one more server.
 
7. A task of developing a technical blueprint and specifications for a solution
that fulfils the business requirements is undertaken in the following phase of
the system development process. System Design
 
8. The basic component(s) of DSS is (are); All of the above
 
9. Which of the following best characterizes a marketplace created by
computer and communications technologies for linking buyers and
sellers? Electronic Market
 
10. The most important attribute of information quality that a manager requires
is: relevance
 
11. The general transformation cycle for information is:Data to information to
knowledge.
 
12. The basic nature of the system refers to flow of information.
 
13. The online hotel reservation systems having database capabilities are a
good example of Managerial Info System.
 
14. Which of the following is NOT an objective of MIS?Recruit people for
system.
 
15. The information of MIS comes from the Internal and External Source.
 
 
 
 
1. E-CRM software helps automate campaigns includingAll of the above.
 
2. Behavioural data is information about how the customer has responded to
campaigns.
 
3. Order management module supports the entire sales and purchase
processes from start to finish.
 
4. Logistics is the part of a supply chain involved with the forward and reverse
flow of All of the above
 
5. What is EDI?
1 point
Electronic Data Interface
Exchange Data Interchange
Exchange Data Interface
Electronic Data Interchange
 
6. Supply chain management is the management of the Flow of goods and
services.
 
7. Distribution is the move process which manages the logistical flow of
goods across the supply chain.
 
8. Data Mining uses sophisticated mathematical and statistical techniques
such as neutral networking and cluster analysis.
 
9. Which of the following doesn’t represent an issue Material Requirement
Planning element? Production Order
 
10. Virtual Flow is not a part of flows involved in supply chain management.
 
11. Which of the following is NOT an objective of MIS? recruit people for
system.
 
12. E-SCM is practiced in manufacturing industries.
 
13. Installing ERP Inventory systems is Complex. 
 
14. Consumer behaviour is the study of how individuals groups and
organizations select, buy, use and dispose off goods, services, ideas or
experiences to satisfy their needs and wants.
 
15. Retention is a key e-CRM technique to tailor messages according to
stated preferences or observed buyer behaviour.
 
16. Organisations or companies manage their supply chains
through Information
 
17. The System developers should plan well and execute perfectly the
implementation of ERP.
 
18. OLAP stands for: On-Line Analytical Processing.
 
19. What is at the heart of any ERP system? Database.
 
20. ERP Inventory software module maintains reports of warehouse
supplies.
 
21. Customer Relationship Management is about All of the above.
 
22. Web ERP is suitable for Both small and big organisations.
 
23. Perceived monetary value of all benefits which customers expect from a
given product because of brand image is called total customer benefit.
 
24. In SAP CRM, Marketing Calendar interface which of the following option is
not available? Accounts and Products
 
25. The purpose of supply chain management is tomanage and integrate
supply and demand management.
 
26. Purchase Requisition allow companies to enter requirements for various
types of items.
 
 
 
 
 
 
 
 
 
 
 
 
 
1. A Database Management System is a type of It is a type of system
software.
 
2. Which one of the following is commonly used to define the overall design of
the database? Schema
 
3. Data about data is called Metadata.
 
4. The data Warehouse is read only.
 
5. POS stands for Point of sale.
 
6. Organisations or companies manage their supply chains
through Information.
 
7. The minimal set of super key is called as Candidate key.
 
8. key to represent relationship between tables is called Foreign Key.
 
9. The term "SQL" stands for Structured query language.
 
10. In a relation database, every tuples divided into the fields are known as
the Domains.
 
11. All of the above is the primary activity of supply chain management.
 
12. Which one of the following refers to the total view of the database
content? Conceptual View
 
13. The term "Data independence" refers to Both B & C.
 
14. In one-to-many relationship the table on 'many' side is called Child.
 
15. The concept of supply chain management originated
in Logistics Management discipline.
 
16. In one-to-many relationship the table in 'one' side is called Parent.
 
17. Logistics is the part of a supply chain involved with the forward and
reverse flow of All of the above.
 
18. The file Organisation that provides very fast access to any arbitrary record
of a file is Hashed file.
 
19. Which of the following enables us to view data from a table based on a
specific criterion Query.
 
20. E-SCM is practiced in manufacturing industries.