Good Communication

Dr Rashmi Bhujade
Associate professor
Department of Community Medicine
Good communication=Good care
 Effective physician patient communication is an integral
part of clinical practice.

 Communication incorporates both verbal and non verbal

interaction between physician & patient .

 Doctor patient communication is heart and art of medicine.

 You should be able to communicate to patient

- Listen attentively & Patiently

-Respectfully

-Non threatening

-Non judgmental

-Empathetic

-Use of open ended questions

Good Communication
 Doctor’s communication encompass the ability to gather
information in order to facilitate accurate diagnosis,
counseling ,giving therapeutic instruction and establishing
the repo

 Core clinical skills in practice of medicine with the

ultimate goal of achieving best outcome and patient
satisfaction.
Communicating bed news
 Effective communication has shown to influence a wide
array of outcomes including
-Emotional health
-Symptoms resolution
-Function
-Pain control
-Physiologic measures such as blood pressure level
 Effective communication
-Increasing patient satisfaction
-leading to greater patient understanding of health
problems and treatment available
-Contributing to better adherence to treatment
plans
- We can provide support and reassurance to
patients.
 To having effective communication, it is important that
medical decisions stem from collaborative process between
physicians and patients.

 Decision making is a process in which patients should be

involved from the very beginning , and the results is a
decision which reflects the physician medical knowledge as
well as the patient’s value and belief .
Common mistakes-1
What was wrong ?
 Language barrier was there

 Poor understanding by the patient

 Threatening

 Arrogance
Ideal one
Common mistakes -2
What was wrong ?
 Was not listening attentively
 Was on mobile
 Was not respectful or empathetic towards the petient
Ideal one
Barriers
 Patient’s anxiety and fear

 Doctors burden of work

 Fear of litigation

 Fear of physical /verbal abuse

 Unrealistic patient expectations

“The patient will never care how much you know until they
know how much you care”
PSM Dept.,ZMCH, Dahod 28-11-2020