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Key Issues in The Conceptualization of Tourism Destinations
Key Issues in The Conceptualization of Tourism Destinations
Key Issues in The Conceptualization of Tourism Destinations
To cite this article: Dobrica Zivadin Jovicic (2016) Key issues in the conceptualization of tourism
destinations, Tourism Geographies, 18:4, 445-457, DOI: 10.1080/14616688.2016.1183144
RESEARCH FRONTIERS
focused on the interaction between tourists, the staff in industries development; destination;
providing tourism services, and the local population, more recent concept; system
conceptualizations of tourism destinations treat destinations as
complex adaptive systems that adapt to ever-changing economic, 关键词
political, and social trends. As well, recent work on integrative 旅游; 地理学; 发展;
目的地; 概念; 系统
conceptual frameworks of tourism destinations highlights
the importance of particular geographical elements in the
emergence and development of destinations which affect the
structure of the mode of production, the range of stakeholders
involved in tourism activity, and the entire process of destinations
evolution. Although the traditional geographic concept of
destination, from today’s point of view, is one-sided and not
comprehensive, geographical elements, however, are the nucleus
from which a tourism destination occurs and develops. In this
regard, it is indisputable that the geographical attributes of tourism
destinations represent the key component of their resource base.
This fact should be borne in mind in future conceptualizations of
destinations.
摘要
本文的研究目的是综述学界对目的地这个术语使用、评论与分析
的演变。尽管目的地的传统观点大多聚焦于目的地的地理特征, 同
时旅游目的地的系统概念强调旅游者、旅游业员工以及当地居民
之间的互动, 但最近对旅游目的地的概括更多地把目的地看作一个
复杂的适应系统, 响应瞬息万变的经济、政治与社会趋势。最近旅
游目的地整合性概念框架也强调特定地理要素在旅游目的地形成
与发展中的重要性, 这些地理要素影响目的地生产模式的结构、利
益相关者参与旅游活动的范围和目的地演化的整个过程。虽然目
的地传统的地理概念从当今的观点看是单方面的而且不是综合性
的, 但是地理要素是旅游目的地形成与发展的核心要素。就这一点
来说, 旅游目的地的地理属性代表了其资源基础的关键成分是不容
置疑的。这个事实在未来提炼旅游目的地的概念时不应忽视。
Introduction
Tourism as a field of study has been criticized as being atheoretical; that tourism studies
suffers from a ‘poverty of tourism theory’ because of both the dominance of economic
and policy research that privilege statistical analysis and mapping over the viewpoints of
cultural and social theorists, and the fragmentation of the field of study as a whole
(Franklin & Crang, 2001, pp. 5–6; see also Cohen, 1995; Lew, 2007; Lowry, Cartier, Back, &
Delconte, 2015; Nash, 1996). On the other hand, tourism studies has been criticized for
being too theoretical and lacking substantial empirical case studies to challenge prevailing
tourism theory in various tourism subfields (Cohen, 1995; Selby, 2004, p. 195; Truong &
Hall, 2015). While tourism scholars have struggled to maintain a balance between theory
and data, in recent years many tourism scholars have turned to reflecting on the current
status of research in many tourism subfields (Assaf & Josiassen, 2015; Bianchi, 2009; Butler,
1999; Frenzel, Koens, Steinbrink, & Rogerson, 2015; Ioannides, 2006; Leask, 2010; Nepal,
2009; Nepal & Chipeniuk, 2005; Richards, 2011a), which ‘state-of-the-art’ papers allow for
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elements that attracted tourists. Burkart and Medlik (1974) also viewed the destination in a
similar way, claiming that tourism destinations had a self-contained center, whether that
center was a specific town or city or larger in scale to include country or a continent. This
view was problematic in part because the geographic boundaries of these tourism desti-
nations were never delineated and could be simultaneously defined at multiple scales. It
was not until the 1990s that Heath and Wall (1992) would distinguish between tourism
destinations or localized spatial units of tourism development on the one hand, and tour-
ism regions on the other hand, which encompassed multiple localized destinations in
order to clarify the geographical boundaries of destinations.
In addition to understanding a destination as a particular geographic area, the classical
concept of a tourism destination was characterized by the view that tourism destinations
need to meet certain criteria in order to be considered a destination, and such criteria
include: having tourist attractions and accommodations as well as transport to, from, and
within the destination (Howie, 2003). Similarly, Gunn (1988) noted that tourism destina-
tions were single locations where various recreational and social facilities were found.
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public goods, such as municipal infrastructure, culture, environment, sports and recreation
facilities, etc. (Baggio & Sainaghi, 2011).
Because tourism destinations consist in part of agglomerations of tourism-related busi-
nesses, it is easy to see why tourism scholars would study tourism destinations in the
same way as industrial districts. However, using industrial districts as a model to under-
stand destinations requires certain modifications to be considered. For example, the ‘tour-
ism product’ produced in tourism destinations is mainly an intangible and perishable
service product which makes it different from ‘usual’ industrial goods (Vanhove, 2005).
Despite the fact that in the digital era tourists have access to all kind of information facili-
tating them to make decisions on the purchase of tourism product (e.g. information on
the Internet and on social networks), visitors are unable to fully assess tourism products
attributes prior to consumption. In contrast, the situation is completely different in the
case of buying material goods when a customer can make a test drive before buying a car.
Also, there is a potential for possible conflict between tourists and the local population
at tourist destinations when local commercial businesses cannot meet the needs of the
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residents and the tourists who are competing for the same resources and activities. Unlike
industrial districts, tourism destinations are systems based on the creative involvement of
tourists/consumers in the experience of local culture-based goods. Richards (2011b) notes
that creative tourism is a type of holiday devoted to learning a particular skill which
belongs to a culture of the host country. Consequently, for many tourists satisfaction
derives from participation in the local culture and knowledge in tourist destinations (Russo
& Segre, 2009). Saraniemi and Kyl€anen (2011, p. 139) also highlight the role of tourists as
cocreators of their own experiences, claiming that ‘the success of destinations lies in the
competitive processes that enable consumers to immerse themselves into, and find the
elements that they seek in presenting and producing their fragmented identities’. As
such, the geographical dimension (i.e. space and place attributes) is an essential compo-
nent of destinations that affects their market attractiveness and contributes to the signifi-
cant differences between destinations and districts.
Apart from attractions, tourist accommodation, and transport to, from, and within tour-
ism destinations (i.e. the key components of the traditional destination concept), Howie’s
(2003) approach to the contemporary tourism destination argues that tourism destina-
tions are constantly in touch with its market, competitive, socio-economic, and ecological
environment. Similarly, Ritchie and Crouch (2003) suggest that one of the main determi-
nants of a destination’s competitiveness is a balanced progress of all its components
(economic, social, cultural, political, technological, and environmental).
The systemic approach to the destination has evolved significantly over the past
15 20 years. Laws (1995) points out that the general model of the open destination sys-
tem consists of a number of primary elements (anthropogenic and natural attractions),
and secondary elements including built hospitality facilities and infrastructures for the
successful development of tourism. As an open system, a tourism destination is subject to
influences from various environments (i.e. competitive, economic, ecological, socio-
cultural, and political) and therefore those responsible for the development of tourism at
destinations need to predict and respond to changes in these environments as best as
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possible. In addition, Laws points out that while tourism destination as a whole may be an
open system, within tourism destinations there are also closed systems. A good example
of this is a theme park, where the maximum control is established over the input factors
and subsystems/elements within the attraction. However, closed systems may not be a
totally accurate description of individual attractions within a destination as even tourism
attractions need to collaborate with other tourism stakeholders in the destination in order
to achieve successful economic performance, the lasting satisfaction of tourists, and build-
ing of a successful tourism market image. For example, Disney World Florida is one of the
most popular theme parks in the world, separated in four theme parks and two water
parks, all with their own specialty attractions. However, the great wealth of attractions
and amenities throughout this park cannot be considered in isolation from services and
facilities offered by the hundreds of hotels in the immediate vicinity of the park. The man-
agement of both the park and hotel companies shares a common business interest, which
is reflected in motivating tourists to visit Disney World; as more tourists who come to the
park means higher occupancy of hotels, and conversely higher quality of services in the
hotels means a higher level of satisfaction of visitors to the theme park.
Rather than grouping elements of destinations into primary and secondary categories,
Cooper and Hall (2008) treat the tourism destination system in a more complex way. They
stress the importance of three key components that contribute to a certain place to
become a destination: location, locale and, sense of place. A destination is a specific point
on the earth’s surface that includes tangible and intangible components of the certain
place (locale), which include the destination as a physical setting with a particular land-
scape containing servicescapes or physical facilities that deliver tourism services. It is in
these landscapes and servicescapes as physical spaces of production and consumption
where tourism experiences are produced. By ‘sense of place’ Cooper and Hall refer to the
subjective, personal, and emotional attitudes that people have towards a place, which
lead tourists to travel to a destination. This approach by Cooper and Hall is holistic in that
they take into account its physical, geographical, marketing, and socio-cultural characteris-
tics/processes of tourism destinations.
Baggio and Cooper (2010), discussing the connections between different subsystems
within the destination system, note that each of its subsystem is composed of a number
450 D. Z. JOVICIC
same factor. When there are many nonlinearities in a system (many components as in the
case of a tourism destination), its behavior can be unpredictable, including destination
stakeholders. For instance, if there is not enough snow during the winter season in a cer-
tain destination in a high mountain, not all hotels will suffer the same damage, because
they will not behave in the same way in these circumstances. The hotels with a more flexi-
ble pricing policy, greater volume of services within the hotel facilities, and focused on
segments of demand that are not fans of winter sports activities, will survive on the mar-
ket, despite unfavorable weather conditions for tourism economy.
Complex adaptive systems are called adaptive because the constituent components of
a system adapt to events around them (Levin, 2003; Lewin, 1999). A key feature of adap-
tive systems is that they form structures that somehow maintain their integrity in the face
of continuing change. In contrast to the reductionist approach and the traditional idea of
cause and effect which implies predictability, the concept of a complex adaptive system is
based on the notion that its elements are connected by diverse non-linear relationships,
and that reactions to the external environment are not predictable.
The theory of complex adaptive systems facilitates our understanding of the ability of
tourism to recover from the natural and man-made events that have occurred in recent
period (the energy crisis between 1967–1979, the threat of bird flu, the Indian Ocean tsu-
nami and seaquake in 2004, the recovery from the global economic crisis in 2008, and the
swine flu outbreak in 2009, among others) as well as the ability of certain destinations to
maintain great popularity and tourist demand in the long term (e.g. Co ^te d’Azur). Non-lin-
ear relationships between the components, self-organizing dynamics, and other charac-
teristics of complex adaptive systems, have enabled many destinations to achieve the
sustained growth in the second part of twentieth century in the face of drastic external
changes.
ICTs have changed the traditional frame for tourism development, and brought smartness
into tourism destinations. Although the concept of smart tourism destination is still in
progress, there are more and more articles devoted to this issue (Baggio & Del Chiappa,
2014; Del Chiappa & Baggio, 2015; Morelli et al., 2013; Racherla, Hu, & Hyun, 2008). On the
basis of the aforementioned literature, it can be concluded that a smart tourism destina-
tion is a knowledge-based destination, where ICTs are used to provide a technological
platform on which information and knowledge relating to tourism activities could be
instantly exchange. Thus, all destination stakeholders are enabled to have efficient access
to knowledge and information, allowing them to improve themselves, and participate, as
much as possible, in building and maintaining the competitiveness of a certain destina-
tion on the market.
Discussing the term ‘smart tourism destination’, Baggio and Del Chiappa (2014)
expanded the above-mentioned definition (Baggio & Cooper, 2010), that a destination is a
network of connected organizations that are either directly or indirectly related to tourism,
stressing that such a network is complemented by a technological infrastructure aimed at
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creating a digital environment which supports cooperation and knowledge sharing, and
open innovation. Accordingly, effective knowledge-based destination management
should consider both the virtual and the real components of the network structure of des-
tination (Del Chiappa, & Baggio, 2015).
It seems that the related concept, although it is still in the progress, is the latest phase
in the evolution of systemic approach to a tourist destination which is in a close interac-
tion with its macro environment, adapting to the changes in it. The dynamic changes in
technological and social environment cause changes in the structure of destination sys-
tem, which becomes more complex but also more effective through: inclusion of new
stakeholders and improving the exchange of information/knowledge between them,
enhancement of the tourist’s experience, more efficient allocation of tourism resources,
etc. (Buhalis & Amaranggana, 2014).
Creating a digital environment enables also better collaboration between tourism
companies and tourists, who can exchange and share information and knowledge.
Thus, smart tourism destinations highlight the role of tourists as cocreators of their
own experiences, ‘enabling consumers to immerse themselves into, and find the ele-
ments that they seek in presenting and producing their fragmented identities’ Sara-
niemi and Kylanen (2011, p. 139).
characteristics, social and geographical embeddedness, tourism resources, etc.). The mode
of production dimension includes elements that are crucial for the functioning of the des-
tinations, which include structural, behavioral elements, and individual actors. In the inter-
pretation of the structural elements, Pearce shares the views of researchers who support
the concept of a destination as an industrial district and who emphasize the importance
of colocation and proximity of tourism companies and related institutions, the interdepen-
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dence of companies offering complementary products and services within the destina-
tion, and cooperative but competitive behavior of firms within the destination. The
complementary nature of tourist services encourages firms to cooperate, achieving bene-
fits of creating the integral destination product, and satisfying the needs of the tourists at
an adequate level (Gaido, 2002; Hjalager, 2000). Actors involved in the modes of produc-
tion are various groups of the destination stakeholders: tourism firms, local authorities
and other public institutions, tourists and residents.
The dynamic dimension of Pearce’s integrative conceptual framework highlights
the inherently dynamic nature of destinations that change over time under the influ-
ence of external and internal driving factors. This is a widely accepted notion shared
by the vast majority of researchers: that tourism destinations are complex adaptable
systems means that such systems adapt to events around them and have the capacity
to learn from experience and change. For instance, destinations in the high moun-
tains, which have relatively successfully operated in the seasons when there was not
enough snow, can use this experience in the future, if they meet similar challenges.
Thanks to the experience gained, these destinations are likely to make additional
modifications of their offer (e.g. a greater volume of services for segments of demand
that are not fans of winter sports activities), in order to be more prepared for the
business in terms of the negative effects of climatic factors.
Summarizing his integrated framework of tourism destinations, Pearce (2014, p. 149)
conceptualized a destination ‘as a dynamic, geographically based mode of production
that provides interdependent and complementary products to tourists and transforms
the spaces and places in which this production occurs’. Pearce believes that there are
more similarities than differences between the different theoretical approaches in the
tourism literature, and thus his integrated framework of tourism destinations. The first
and may be the most important dimension is the geographical dimension, as the geo-
graphical characteristics of a tourism destination make a foundation for tourism develop-
ment. The geographic dimension is also closely linked to the ‘the mode of production’
dimension, which both change over time under the influence of external and internal fac-
tors (e.g. managerial skills, competition, the impact of economic, natural, political, techno-
logical environment, etc.).
TOURISM GEOGRAPHIES 453
The geographical dimension of tourism destinations disputes the view that the globali-
zation of the tourism markets makes it difficult for places to be differentiated from their
competitors. Zukin (1991) and Barke and Harrop (1994) share such a view, claiming that
the result of globalization is a sameness of place, because of which it is difficult for places
to be differentiated from their competitors (they view sameness as an outcome of prog-
ress in information technologies enabling the most appealing aspects to be copied and
appeared in a competitor’s portfolio, soon). Accordingly, one can cite the case of Canary
Island of Tenerife which is characterized by unique natural attractions a mountain range
with the mighty volcanic crater Canadas del Teide, and the 3718 m high Teide peak in its
center; ideal climatic conditions which include a comfortable temperature throughout the
year; a seaside offering as well beautiful steep coasts as wide beaches of fine sand, etc.
on the basis of which a distinct and rich tourist offer has been shaped, that cannot be cre-
ated in other parts of Europe. The eye-catching brand of this destination, ‘Island of Eternal
Springtime’, reflects the unique geographical features of the island, by which it differs
from competing destinations, offering tourists an authentic experience of high quality.
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Conclusion
The changing focus in relation to tourism destination conceptualization in recent decades
has been caused by intensive development of tourism globally, the increasing complexity
of the structure of tourism destinations, the maturation of theoretical thought, and
attempts by tourism scholars to influence the practice of tourism development more so
than in the past.
According to the classical or traditional approach to tourism destinations, destinations
were assigned a passive role in tourism development, being treated as spatial units that
are the objects of tourist visits. However, since the late 1990s, the growing complexity of
tourism as a geo-spatial, economic, and socio-cultural phenomenon caused theorists to
recognize that tourism destinations should be considered to be a very active subject of
tourism development with destination stakeholders being actively involved in the deci-
sion-making process. As the structure and substructures of tourism destinations and its
relationship with the external environment have become increasingly complex, relation-
ships between tourism destination subsystems have become non-linear in character and
the outcomes of their behavior, caused by external and external inputs, are not predict-
able. Consequently, destinations have evolved into more complex systems whose man-
agement has become more difficult and demanding. Increasing the number of
destination stakeholders significantly contributes to greater complexity of destination sys-
tems, and, among them, there are many non-tourism businesses, which include tourist
programs in their portfolio.
Many of tourism scholars agree with treating tourism destinations as complex adaptive
systems, because it is a concept which is characterized by comprehensive and in-depth
approach. Comprehensive studies of the structure of such networks have significantly
contributed to the creation of high quality theoretical basis for the adoption of appropri-
ate management decisions which will make such networks more efficient. There is no
doubt that in the future a significant number of tourism destinations will face serious
global challenges which may adversely affect their profitability, such as climate change or
increased energy costs. A deepening knowledge of the structure of a tourism destination’s
454 D. Z. JOVICIC
network, with an emphasis on the study of non-linear relationships between tourism com-
ponents and self-organizing dynamics, could contribute to the reduction of possible nega-
tive effects of future development. Therefore, concept of a tourism destination as a
complex adaptive system is, so far, the highest level of evolution of the systemic approach
to tourism destinations, focused on the elaboration of the complex structure of destina-
tions, which increases under the influence of internal and external factors.
The digital revolution and the outstanding progress in ICTs have led to the emergence
of concept of smart destinations, as knowledge-based destinations, in which knowledge
and information are accessible to all stakeholders, facilitating them to carry out continu-
ous innovation of their performance and activities, as much as possible. This concept is
linked to the concept of complex adaptable systems, given that smartness contributes to
a greater complexity of destinations, and increases their ability to adapt to the constant
changes of external and internal factors.
It is important to stress that the geographical dimension makes up the nucleus of the
destination upon which all the other dimensions of a destination depend. For example, a
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small municipality of Zafferana Etnea in Sicily has gained wide popularity only because it
is the major tourist stopping point for expeditions to the summit of Mt. Etna, and it is clear
that the related geographical phenomenon has enabled tourism development in a given
area. Unlike other industries, development of tourism requires quality, well-preserved, and
attractive geographical areas, with physical and human attributes that can satisfy the
needs of tourists. Geo-spatial areas that are characterized by highly attractive attributes
over time become popular destinations, primarily due to the interests of tourists, who
often are not interested to find out whether the respective destination is a complex
system in which a large number of stakeholders are networked, exchanging knowledge,
and information.
The emphasis on destinations as systems/networks and the focus on the exchange of
knowledge between stakeholders has led to a de-emphasis on the importance of geo-spa-
tial features of destinations. As such, it is good that the integrative conceptual framework
of destinations affirms the importance of geographical elements for the creation and evo-
lution of destinations. Travel movements make tourism a geo-spatial phenomenon,
reflecting the differences and specificities of the two types of geographic areas: the places
of residence in which tourist needs occur and tourist areas, in which those needs are satis-
fied. Natural and cultural attractions, because of its attributes, are key pull factors encour-
aging the tourist clientele to make movements, which means that they are the basic
object of tourism demand.
Although the traditional geographic concept of destination, from today’s point of
view, is one-sided and not comprehensive, geographical elements, however, are the
nucleus from which a tourism destination occurs and develops. In this regard, it is indis-
putable that the geographical attributes of tourism destinations represent the key compo-
nent of their resource base. The unique physical and human characteristics of certain
destinations are the basis for shaping successful tourism brands, and leveraging a position
on the market. These facts should be borne in mind in future conceptualizations of
destinations.
Scientific theory of tourism still lags behind advanced, widespread, and developed
practice of tourism development, although tourism scholars have significantly intensified
their work over the past few decades in order to have more influence on tourism practice.
TOURISM GEOGRAPHIES 455
The evolution of the concepts of tourist destinations is the result of strong development
of tourism as a global geo-spatial, socio-cultural, and economic phenomenon, but also of
the progress achieved in the development of tourism theory.
Disclosure statement
No potential conflict of interest was reported by the authors.
Notes on contributor
Dobrica Z. Jovicic has a doctorate in tourism. The title of his dissertacion is: ‘Tourism and Environment
in the Context of Sustainable Development’. He is employed as a full professor at the University of
Belgrade Geographical Faculty, Serbia. His tourism research interests include tourism policy, sustain-
able development of tourism, and management of tourism destinations.
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