PRINCIPLES OF

F O R MQUALITY
AS EFICACES
PMANAGEMENT
ARA ESTUDIAR
ANTES DE UN EXAMEN
Quality management is essential for every company, being aware of the
customer's needs and also their complaints in order to improve customer
service and in turn the quality of the product or service.

PRINCIPLES OF QUALITY
MANAGEMENT
1. Customer focus
2. Leadership.
3. Staff commitment
4. Process approach
5. Management approach
6. Continual improvement
7. Decision-making based on facts
8. Mutually beneficial relationships
with suppliers
CRITICAL SUCCESS FACTORS
To achieve success it is vital that
companies achieve efficiency through
companies, for this it is important to
know the vision and mission as a key
point of effective management.

1. Competition
2. Strategy
3. Clients
4. Environment
5. Innovation
6. Structure
7. Resources
8. Suppliers
9. Management system
THE PROCESS-BASED
APPROACH
It allows meeting the mission and
vision of the company, it is one of the
most effective management
improvement tools for all
organizations, it is necessary to
identify the market in which it
operates in order to meet all
customer expectations through of
structured processes that lead to
improve the competitiveness and
success of the company.
PROCESS MAP
They are grouped into three types:

1. Key processes. direct contact with

the customer
2. Strategic processes. responsible
for analyzing the needs and
conditions of the
3. Support processes. responsible
for providing the organization with
all the necessary resources

THE ISO 9001: 2000 MODEL

Process-based standard seeks the
integration of the four basic pillars of
ISO 9001

1. Management responsibility
2. Resource management
3. Provision of the service
4. Measurement, analysis and
improvement
 PRINCIPLES OF
F O R MQUALITY
AS EFICACES
PMANAGEMENT
ARA ESTUDIAR
ANTES DE UN EXAMEN

PHASES OF PROCESS
IMPROVEMENT
Seek to continually improve processes

Plan
Execute
Check
Act

HOW DOES PROCESS

MANAGEMENT IMPACT
ORGANIZATIONAL SUCCESS?

Process management is extremely

fundamental in organizations since
results are achieved more efficiently
when resources and related activities
are managed as a process, the above
represents one of the great
contributions of quality management is
so Any organization has its functional
management established, this is worked
from the departments with a definition
of hierarchy and attention is focused on
the result of the activities of each
person or each department. By
exercising a process management
approach, the organization's
department structure is not eliminated,
but attention is focused on the result of
each process and the way in which they
add value to the customer.

When activities are managed with a

process-based approach, it provides
organizations with several
advantages, such as:

• Customer orientation
• Efficiency in activities
• monitoring and control of results
• goal setting

Establishes the ideal organizational

environment to generate continuous
improvement plans, optimization of
expenses and use of resources. For
this, it is vital to plan and make
business decisions in order to
improve the general level of the
company. Therefore, the vision must
be linear, objective and general.

END