CUSTOMER QUESTIONNAIRE

Ladies and gentlemen, we are university of Commerce’s final year graduates. To find out
information regarding car loan services provided by Vietnam Export Import Bank, we are
conducting this survey. Please take a moment to complete the following survey.
Full name: Phi Ngoc Anh Khai
Gender:Male  Female
Date of birth: 05/01/2000
Marital status: Single  Married
Address: 125D Minh Khai, Hai Ba Trung, Hanoi
Phone number: 0393955469
Email address: .silverdave41@gmail.com
Occupation: construction engineer, lawyer
Question 1 : How do you know about car loan service at Eximbank ?

A. Via website: https://www.eximbank.com.vn/

B. Via the internet, newspapers

C. Introduced by bank staff

D. Your friends/ relatives

C. Others

Question 2: Rate the level of interest on each criteria when choosing a car loan product
below:

Criteria Very interested Interested Not interested

1. Interest rate 

2. Loan maturity date 

3. Lending procedures 

4. Loan amount 

5. Services quality 

Question 3 : What is your average income per month?

 A. < 20 million VND B. 20 – 50 million VND C. > 50 million VND

Question 4: How much is the car you bought ?

A. < 1 billion VND B. 1 – 3 billion VND C. > 3billion VND

Question 5: How much did you borrow from the bank?

A. 100% value of a car B. 70% - 90% value of a car C. >= 70% value of a car

Question 6: What is your purpose of buying a car?

A. Personal consumption B. Car collection C. Business D. Other

Question 7 : Please rate these criterias regarding the car lending service of Eximbank -
Nguyễn Thái Học branch

- Interest rate: 12345

- Products: 12345

- Staff’s attitude and profession: 12345

- Lending procedure for buying cars: 12345

- Customer service: 12345

Question 8: Opinions of customers for the bank to improve the quality of car loan service
of Eximbank Nguyen Thai Hoc branch and customers' expectation for future products:

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Thank you for taking the time to answer the questions. Answer from customers will contributeto
improving service quality of Eximbank – Nguyen Thai Hoc Branch.