Training Report

Submitted to:
Wisdom Banasthali University Rajasthan

For the partial fulfillment of the degree of

Guided by: Submitted by:

Training Conducted At

BHARAT HEAVY ELECTRICALS LTD. JHANSI (2013)

 ACKNOWLEDGEMENT
I am extremely thankful and indebted to numerous BHEL engineers, who provide
vital information about the functioning of their respective department thus helping
me to get overall information about the working of the organization. I am highly
thankful for the support and guidance for each of them.

I express my sincerest thanks to all the engineers at integrated communication

department, BHEL Jhansi for providing me with the valuable inputs to understand
the communication system of this organization.

I am highly indebted to my project guide for giving me his valuable

time during the training at BHEL, Jhansi

Last but not least, I would like to thanks all the BHEL members of Jhansi and
fellow trainees who have been a constant source of encouragement and inspiration
during my studies and have been always provided me supporting every walk of
life.
 PREFACE
The summer training is an integral is an integral part of the MBA course.

As a matter of fact every management student, has to undergo practical

training in an approved business or organization, under the guidance of
professional managers, as to become aware of the real life, business
situation and the environment.

During the course of training, the trainees are expected to use and apply
their academic knowledge of and again valuable insight into corporate
culture with all its environment operational complexity the said training
offers, a valuable of the training to meet their academic knowledge with
the real world situation.

And I visited to various department of BHEL Jhansi, to study their

working for analysis & interpretation of training Development
programme.

In this report I have put my best efforts to compile the data, to the
highest level of accuracy.
 DECLARATION

This project work has been conducted for partial fulfillment of degree of
MASTER OF BUSINESS ADMINISTRATION (MBA) from WISDOM,
BANASTHALI UNIVERSITY, RAJASTHAN.

This is my original work is completed with the help of managing staff of

the BHARAT HEAVY ELECTRICALS LIMITED (B.H.E.L.) , JHANSI.

RUCHI TANDON
 CONTENT

1. OBJECTIVE
2. VISION, MISSION AND VALUES OF BHEL
3. AN OVERVIEW OF BHEL
4. VARIOUS BHEL UNITS
5. ACTIVITY PROFILE OF BHEL
6. BHARAT HEAVY ELECTRICALS LIMITED JHANSI (UNIT)
7. VARIOUS PRODUCTION DEPARTMENTS AT BHEL JHANSI
8. HEALTH, SAFETY & ENVIRONMENT
9. EMPLOYEE WELFARE
10. AGENCIES OF EMPLOYEE WELFARE
11. TYPES OF WELFARE SERVICES
12. PROVISIONS
13. WELFARE OFFICERS
14. DUTIES OF WELFARE OFFICERS
15. WELFARE FUNDS
16. WELFARE MEASURES IN BHEL
17. BENEFITS OF EMPLOYEE WELFARE MEASURES
18. RESEARCH METHODOLOGY
19. ANALYSIS
20. FINDINGS
21. SUGGESTIONS / RECOMMENDATIONS
22. LIMITATION OF THE SURVEY
23. CONCLUSION
 OBJECTIVE

The main objective of the project “employee welfare & satisfaction” in BHEL ,Jhansi
is to know the satisfaction level of employee from welfare activities in BHEL, which
maintain sound and a spontaneous relationship between management and worker.

It also designed to:

 To know how they provide mechanism to safeguard interest of the workers.
 To know whether any kind of training programmers organized by the trade
unions for workers development.
 To know that what extent they are aware of factories act and labour laws
 To know about militant/ negative activities of the trade union
 To know to know about the political effect on the trade union.
 To know good or bad effect of more number of trade union in BHEL
 To know the role of the trade union in the organization.
 To know how management deal with the trade union.
 VISION, MISSION AND VALUES OF BHEL

VISION

A global engineering enterprise providing solutions for a better tomorrow.

MISSION
Providing sustainable business solutions in the fields of Energy, Industry &
Infrastructure.

VALUES
 GOVERNANCE: We are stewards of our shareholders investments and we take
that responsibility very seriously. We are accountable and responsible for delivering
superior results that make a difference in the lives of the people we touch.

 RESPECT: We value the unique contribution of each individual. We believe in

respect for human dignity and we respect the need to preserve the environment
around us.

 EXCELLENCE: We are committed to deliver and demonstrate excellence in

whatever we do.

 LOYALTY: We are loyal to our customers, to our company and to each other.

 ENTEGRITY: We work with highest ethical standards and demonstrate a behavior

that is honest, decent and fair. We are dedicated to the highest levels of personal and
institutional integrity.

 COMMITMENT: We set high performance standards for ourselves as individuals

and our teams. We honour our commitments in a timely manner.

 INNOVATION: We constantly support development of newer technologies,

products, improved processes, better services and management practices.

 TEAM WORK: We work together as a team to provide best solutions & services to
our customers. Through quality relationships with all stakeholders we deliver value
to our customers.
 AN OVERVIEW OF BHEL

BHEL is the largest engineering and manufacturing enterprise in India in the energy/infrastructure
sector today. BHEL was established more than 40 years ago when its first plant was set up in Bhopal
ushering in the indigenous Heavy Electrical Equipment industry in India, a dream that has been more
than realized with a well-recognized track record of performance.

BHEL caters to core sectors of the Indian Economy viz., Power Generation & transmission,
Industry, Transportation, Telecommunication, Renewable Energy, Defense, etc. The wide network
of BHEL’s 17 manufacturing divisions, four Power Sector regional centers, over 100 project sites,
eight service centers and 18 regional offices, enables the company to promptly serve its customers
and provide them with suitable products, systems and services-efficiently and at competitive prices.
BHEL has already attained ISO 9000 certification for quality management, ISO 27000 for
Information Technology and ISO 14001 certification for environment management.

POWER GENERATION
Power generation sector comprises thermal, gas, hydro, and nuclear power plant business.

TELECOMMUNICATION
BHEL also caters to Telecommunication Sector by way of small, medium and large switching
systems.

TRANSMISSION AND DISTRIBUTION (T&D)

BHEL offers wide-ranging products and systems for T&D applications. Products manufactured
include: power transformers, instrument transformers, dry type transformers, series &shunt reactors,
capacitor banks, vacuum &SF6 circuit breakers, gas-insulated switchgears and insulators.
INDUSTRIES
BHEL is a major contributor of equipment and systems to industries, cement, sugar, fertilizer,
refineries, petrochemicals, paper, oil and gas, metallurgical and other process industries. The range
of systems & equipment supplied includes: captive power plants, co-generation plants, DG power
plants, industrial steam turbines, industrial boilers and auxiliaries, waste heat recovery boilers, gas
turbines, heat exchangers and pressure vessels, centrifugal compressors, electrical machines, pumps,
valves, seamless steel tubes, electrostatic precipitators, fabric filters, reactors, fluidized bed
combustion boilers, chemical recovery boilers and process controls.

TRANSPORTATION
BHEL is involved in the development, design, engineering, marketing, production, installation, and
maintenance and after-sales service of rolling stock and traction propulsions systems. BHEL
manufactures electric locomotives up to 5000 HP, diesel electric locomotives from 350 HP to 3100
HP, both for mainline and shunting duty applications. It also produces rolling stock for special
applications viz. overhead equipment cars, special well wagons, and Rail-cum road vehicle.

RENEWABLE ENERGY
Technologies that can be offered by BHEL for exploiting non-conventional and renewable sources of energy
include: wind electric generators, solar photovoltaic systems, solar heating systems, solar lanterns and battery-
powered road vehicles.

OIL AND GAS

BHEL’s products range includes Deep Drilling Oil Rigs, Mobile Rigs, Work Over Rigs, Well
Heads and X-Mas Trees, Choke and Kill Manifolds, Full Bore Gate Valves, Mudline
Suspension System, Casing Support system Sub-Sea Well Heads, Block valves, Seamless
pipes, Motors, Compressor, Heat Exchangers etc.
INTERNATIONAL OPERATIONS

BHEL is one of the largest exporters of engineering products & services from India,
ranking among the major power plant equipment suppliers in the world.
 VARIOUS BHEL UNITS

FIRST GENERATION UNITS

Bhopal : Heavy Electrical Plant.
Haridwar : Heavy Electrical Equipment Plant.
Hyderabad: Heavy Electrical Power Equipment Plant.

SECOND GENERATION UNITS

Tiruchy : High Pressure Boiler Plant.
Jhansi : Transformer and Locomotive Plant.
Haridwar : Central Foundry and Forge Plant.
Tiruchy : Seamless Steel Tube Plant.

UNITS THROUGH ACQUISTION & MERGER

Bangalore : Electronics Division

NEW MANUFACTURING UNITS

Ranipet : Boiler Auxiliaries Plant.
Jagdishpur: Insulator Plant.
Govindwal : Industrial Valve Plant.
Rudrapur : Component and Fabrication Plant.
Bangalore : Energy Systems Division

BHEL is growing concern to meet the changing needs of the nation has taken it beyond power into
the total gamut of energy, industry and transportation BHEL is able to offer a service in each of this
fields. It;s manufacturing capability is supported by a corporate R&D division at Hyderabad works
closely with the research and development cells at various units and Welding Research Institute at
Tiruchinapalli.
 ACTIVITY PROFILE OF BHEL

POWER SECTOR PROJECTS

 Thermal sets and Auxiliaries.

 Steam generators and Auxiliaries.
 Industrial fans.
 Electrostatic precipitators.
 Air pre heaters.
 Nuclear power equipments.
 Hydro sets and Auxiliaries.
 Motors.
 Transformers.
 Rectifiers.
 Pumps.
 Heat Exchangers.
 Capacitors.
 Porcelain/Ceramics insulators.
 Seamless steel tubes.
 Casting and forging.

SYSTEMS/SERVICES

 Turnkey power station.

 Data acquisition Systems.
 Power systems.
 HVDC Commissioning systems.
 Modernization and Rehabilitation.
TRASPORTATION SECTOR

 Diesel Electric generators.

 AC/DC locomotives.
 DC locomotives and loco shunters.
 Traction system for railways.
 Electric trolley buses.

INDUSTRY SECTOR

 Boilers.
 Valves.
 T.G. sets.
 Power devices.
 Solar Cells.
 Photo Voltaic cells.
 Gas Turbines.
 Compressors.
 Drive Turbines.
 Oil rigs.
 Blow out preventers.
 Wind mills.
 Control systems for electric devices.
BHARAT HEAVY ELECTRICALS LIMITED JHANSI (UNIT)
By the end of 5th five-year plan, it was envisaged by the planning commission that the demand for
power transformer would rise in the coming years. Anticipating the country’s requirement BHEL
decided to set up a new plant, which would manufacture power and other types of transformers in
addition to the capacity available in BHEL Bhopal. The Bhopal plant was engaged in manufacturing
transformers of large ratings and Jhansi unit would concentrate on power transformer upto 50 MVA,
132 KV class and other transformers like Instrument Transformer s, Traction transformers for
railway etc.

This unit of Jhansi was established around 14 km from the city on the N.H. No 26 on Jhansi Lalitpur
road. It is called second-generation plant of BHEL set up in 1974 at an estimated cost of Rs 16.22
crores inclusive of Rs 2.1 crores for township. Its foundation was laid by late Mrs. Indira Gandhi the
prime minister on 9th Jan. 1974. The commercial production of the unit began in 1976-77 with an
output of Rs 53 lacs since then there has been no looking back for BHEL Jhansi.

The plant of BHEL is equipped with most modern manufacturing processing and testing facilities for
the manufacture of power, special transformer and instrument transformer, Diesel shunting
locomotives and AC/DC locomotives. The layout of the plant is well streamlined to enable smooth
material flow from the raw material stages to the finished goods. All the feeder bays have been laid
perpendicular to the main assembly bay and in each feeder bay raw material smoothly gets converted
to sub assemblies, which after inspection are sent to main assembly bay.

The raw material that are produced for manufacture are used only after thorough material testing in
the testing lab and with strict quality checks at various stages of productions. This unit of BHEL is
basically engaged in the production and manufacturing of various types of transformers and
capacities with the growing competition in the transformer section, in 1985-86 it under took the re-
powering of DESL, but it took the complete year for the manufacturing to begin. In 1987-88, BHEL
has progressed a step further in under taking the production of AC locomotives, and subsequently it
manufacturing AC/DC locomotives also.

PRODUCT PROFILE OF BHEL JHANSI UNIT

1. Power transformer
2. Special transformer
3. ESP transformer
4. Freight Loco transformer
5. ACEMU transformer
6. Dry type transformer
7. Instrument transformer
8. Diesel electric locomotives
9. AC/DC locomotives
10. Over Head Equipment cum Test Car
11. Well wagon
12.Rail cum road vehicle
13. Dynamic track stabilizer
 BHEL PERFORMANCE (CORPORATE LEVEL)

PARAMETER 2011 - 12 2012 - 13

Turnover (Rs. /Cr.) 49510 50015
Order Inflow (Rs. /Cr.) 22096 31528
Net Profit (Rs. /Cr.) 7040 6485
Net Worth (Rs. /Cr.) 25373 30315
Megawatts Commissioned 9270 10340
R & D Investment (Rs. /Cr.) 1199 1248
Patents/Copyrights Filed (Nos.) 351 385

MAJOR UNITS TURNOVER (In Rs. /Crores)

DIVISION 2011 – 12 2012 – 13

(Actual) (Provisional
JHANSI 1300 1365
CFFP HARDWAR 506 523
HEEP HARDWAR 5415 6375
BAP RANIPET 4210 3703
HPBP TRICHY/SSTP 14571 14970
EDN BANGALORE 2301 1650
BHOPAL 4790 4703
HEEP HYDERABAD 7072 6408
BHEL NET 49301 50015
 VARIOUS DEPARTMENTS/FUNCTIONS AT BHEL JHANSI

TRANSFORMER COMMERCIAL (TRC)

The objective of the department is interaction with the customers. It brings out tenders and notices
and also responds to them. It is this department that bags contracts of building transformers. After
delivery regarding faults, this department does failures and maintenance. All such snags are reported
to them and they forward the information to the concerning department.

One of the major tasks of this department is to earn decent profits over all negotiations. Transformer
industry has become very competitive. The company offering the lowest price gets the contract but
this process may continue does the work on very low profits. To avoid such a situation, a body by
the name of India Electrical and Electronics Manufactures Association (IEEMA) was set up. This
association helps to maintain a healthy competitive atmosphere in the manufacturing of electrical
appliances.

TRANSFORMER ENGINEERING (TRE)

The transformer manufactured in BHEL Jhansi range from 10 MVA to 250 MVA and up to 400 KV.
The various transformers manufactured in this unit are:-

POWER TRANSFORMER
a) Generator transformer
b) System transformer.
c) Auto transformer.
SPECIAL TRANSFORMER
a) Freight loco transformer.
b) ESP transformer.
c) Instrument transformer.
d) Dry type transformer.
BAY-00 & 0:
It is a sub part of Fabrication. It is the preparation shop while the other two bays form the assembly
shop. This section has the following machines:
 Planner machine – To reduce thickness
 Shearing machine
 CNC / ANC Flame Cutting machine – To cut Complicated shaft items using Oxy-
Acetylene flame
 Bending machine
 Rolling machine
 Flattening machine
 Drilling machine
 Nibbling machine
 Pantograph flame cutting machine

BAY-1

It is also a sub part of Fabrication. It is an assembly shop where different parts of tank come from
bay 0.Here welding processes are used for assembly, after which a rough surface is obtained
Grinder operating at 1200 rpm is used to eliminate the roughness.

BAY-2

It is also a sub part of Fabrication It is an assembly shop dealing with making different objects
mentioned below.
1-Tank assembly 5-cross feed assembly
2-Tank cover assembly 6-core clamp assembly
3-End Frame assembly 7-pin and pad assembly
4-foot assembly

Before assembly, short blasting (firing of small materials i.e., acid pickling) is done on different
parts of jobs to clean the surface before painting.

NON DESTRUCTIVE TEST

1 Ultrasonic test to detect the welding fault on the CRO at the fault place high amplitude
waves are obtained.
2. Die Penetration test Red solution is put at the welding and then cleaned. After some time
white solution is mixed. Appearance of a red spot indicates a fault at the welding.
3. Magnetic crack detection Magnetic field is created and then iron powder is put at the
welding. Sticking of the iron powder in the welding indicated a fault.
4. X-Ray Test: It is same as human testing and the fault is seen in X-ray film.

BAY-3

Here are basically three sections in the bay:

 Machine section
 Copper section
 Tooling section

BAY 4

It is the winding section.

There are four types of coil fixed in a transformer, they are :
 1. Low voltage coil (LV)
2. High voltage coil (HV)
3. Tertiary coil
4. Tap coil
The type of winding depends upon job requirement. Also, the width and thickness of the
conductors are designed particulars and are decided by design department. Conductors used for
winding is in the form of very long strips wound on a spool, the conductor is covered by cellulose
paper for insulation.

For winding first the mould of diameter equal to inner dia meter of required coil is made .The
specification of coil are given in drawing. The diameter of mould is adjustable as its body is made
up of wooden sections that interlock with each other. This interlocking can be increased or
decreased to adjust the inner diameter of coil.

The moulds are of following types

1. Belly types
2. Link types
3. Cone type

BAY-5

It is core and punch section. The lamination used in power, dry, ESP transformer etc for making
core is cut in this section.
CRGO (cold rolled grain oriented) silicon steel is used for lamination, which is imported in India
from Japan, U.K. Germany. It is available in 0.27 and 0.28 mm thick sheets, 1mt wide and
measured in Kg.The sheet s are coated with very thin layer of insulating material called “carlites”.
For the purpose of cutting and punching the core three machines are installed in shop
BAY-6
Single-phase traction transformer for AC locomotives is assembled in this section. This Freight
locomotive transformers are used where there is frequent change in speed. In this bay core winding
and all the assembly and testing of traction transformer is done.

Three-phase transformers for ACEMU are also manufactured in this section. The supply lines for
this transformer are of 25 KV and power of the transformer is 6500 KVA. The tap changer of
rectifier transformer is also assembled in this bay. Rectified transformer is used in big furnace like
the thermal power stations / plants (TPP).

BAY-7
1. This is the insulation shop. Various types of insulations are
2. AWWW - All Wood Water Washed press paper.
3. The paper is 0.2-0.5mm thick cellulose paper and is wound on the
conductors for insulation.
4. PRE COMPRESSED BOARD: This is widely used for general insulation & separation of
conductors in the forms of blocks.
5. PRESS BOARD: This is used for separation of coils e.g. L.V. from H.V. It is up to 38 mm
thick.
6. UDEL(Un Demnified Electrical Laminated) wood or Permawood
7. This is special type of plywood made for insulation purposes.
8. FIBRE GLASS: This is a resin material and is used in fire pron areas.
9. BAKELLITE
10. GASKET- It is used for protection against leakage.
11. SILICON RUBBER SHEET- It is used for dry type transformer.

BAY 8
It is the instrument transformer and ESP transformer manufacturing section.
1. INSTRUMENT TRANSFORMER

These are used for measurement. Actual measurement is done by measuring

instruments but these transformers serve the purpose of stepping down the voltage to protect the
measuring instrument. They are used in AC system for measurement of current voltage and energy
and can also be used for measuring power factor, frequency and for indication of synchronism.
They find application in protection of power system and for the operation of over voltage, over
current, earth fault and various other types of relays.
2. ESP TRANSFORMER

The Electrostatic Precipitator transformer is used for environmental application. It is used to filter in
a suspended charge particle in the waste gases of an industry. They are of particular use in thermal
power stations and cement industry.

The ESP is a single-phase transformer. It has a primary and secondary. The core is laminated and is
made up of CRGOS. It is a step up transformer. An AC reactor is connected in series with primary
coil. The output of the transformer must be DC the is obtained by rectifying AC using a bridge
rectifier (bridge rectifier is a combination of several hundred diodes). A radio frequency choke (RF
choke) is connected in series with the DC output for the protection of the secondary circuit and filter
circuit. The output is chosen negative because the particles are positively charged. The DC output
from the secondary is given to a set of plates arrange one after the others. Impurity particles being
positively charged stick to these plates, which can be jerked off. For this a network of plates has to
be setup all across the plant. This is very costly process in comparison with the transformer cost. A
relive vent is also provided to prevent the transformer from bursting it higher pressure develops,
inside it. It is the weakest point in the transformer body. An oil temperature indicator and the
secondary supply spark detector are also provided.

One side of the transformer output is taken and other side has an ‘marshalling box’ which is the
control box of the transformer.

BAY-9
In this bay power transformer are assembled. After taking different input from different bays 0-9
assembly is done Power transformer is used to step and step down voltages at generating and sub-
stations. There are various ratings –11KV, 22KV, manufactured, they are
 1. Generator transformer.
2. System
3. Autotransformer.

A transformer in a process of assemblage is called a job. The design of the transformer is

done by the design deptt. & is unique of each job; depends on the requirement of customer.
The design department provides drawing to the assembly shop, which assembles it
accordingly.

The steps involved in assembly are:

1. Core building
2. Core Lifting.
3. Unlacing.
4. Delacing and end-frame mounting.
5. High voltage terminal gear and low volt terminal gear mounting
6. Vapour phasing and oil soaking
7. Final servicing and tanking.
8. Case fitting.

STORE
There are three sections in store:
1. Control Receiving Section
2. Custody Section
3. Scrap Disposal Section
LOCOMOTIVE PRODUCTION (LMP)
There are following products are manufactured at Loco shops
 Alternating Current Locomotive (ac Loco)
 WAG-5H
 AC./D.C. Loco
 WCAM-2P
 WCAM-3
W-broad gauge
A-running in AC mode
C-running in DC mode
G-hauling goods train
P-hauling passenger train
M-hauling passenger& goods train
 Diesel Electric Locomotive Shunting (DESL)
 350 HP
 700 HP
 Single Power Pack (SPP): One 700 HP m/c is made as a single
Unit. It is a meter gauge locomotive
Twin Power Pack (TPP): 2 350HP m/cs are combined in 1 engine
& can be operated individually or in combination depending on
the load.
450 HP
 1400 HP
 1150 HP
 1350 HP
 2600 HP
1150 HP and 1350 HP DESL s are non-standard locomotives and are modified
versions of 1400 HP DESL based on requirement of customer.
 Under mention are the new non-conventional products designed and developed for
Indian Railways based on their requirement.
 OHE (Overhead electric) recording and testing cars
 UTV(Utility vehicle )
 RRV(Rail cum road vehicle)
 DETV( Diesel electric tower car)
 BPRV(Battery power road vehicle)
 BCM(Blast cleaning machine)
 200 T Well wagon for BHEL Haridwar
 Metro Rake-Kolkata Metro Railways

LOCOMOTIVE MANUFACTURING (LMM)

This section deals with manufacturing of locomotives. The main parts of the
locomotive are

Under frame: The frame on which a locomotive is built

Super structure: The body of locomotive is called superstructure or Shell and is
made of sheet of Mild steel
DC motor
Alternator
Compressor
Flower
Static Rectifier-MSR
Static Converter-SC
Exchanger
Bogie-The wheel arrangement of a loco is called a bogie. A bogie essentially
contains
1-wheel axle arrangement
2-Suspension
3-Brake rigging
Traction transformer: It is fixed on under frame and gets supply from an overhead
line by equipment called pantograph. The type of pantograph depends on supply. This
transformer steps down voltage and is fitted with a tap changer. Different taps are taken
from it for operating different equipment. One tap is taken and is rectified into DC using
MSR and is fed to the DC motor.

Railways has two types of power supplies – 25 KV , 1 Phase ,50hz AC

-1500 V DC
An AC/DC loco is able to work on both of these supplies. For e.g. WCAM-3.

WORK ENGINEERING & SERVICES (WE&S)

This department looks after the commissioning and maintenance of all the machinery used
in the factory. It also has 3 two-stage air compressors for supplying compressed air to the
various bays.
The department has 03 different divisions:
 Electrical Engg
 Electronics Engg
 Mechanical Engg
ELECTRICAL ENGINEERING:
This division looks after all the electrical machinery and power distribution of the factory.
Snags detected in the system are immediately reported to this dept by the concerning
dept.WE&S takes prompt action to rectify it.

The factory has a feeder of 11KV .The total load sanctioned for the factory is 2500MVA
But the maximum demand reaches the range of 1700-2000 MVA.
Here are various sub-stations (SS) inside the factory, for distribution of power to different
sections.
SS -1 Supplies Bay-6 to Bay –9
SS -3 Supplies Bay 1to Bay-4
SS -4 Supplies Boiler and loco plant
SS -5 Supplies Bay -5
SS -6 Supplies Administrative buildin

TECHNOLOGY
This department analyses the changes taking place in the world. and suggest changes
accordingly. This is very important because the products must not get obsolete in the
market otherwise they will be rejected by the customer.

FUNCTIONS: Technology functions can be classified as:

 Processing Sequence - The sequence of process of manufacturing is decided for
timely and economic completion of the job.
 Operation time estimate - It includes incentive scheme management
 Allowed operation time - It includes incentive amount
 Facilities identification - It includes looking for new equipment or plant or tools to
increase productivity
 Special process certification - Special processes are the ones requiring expertise for
example identifying errors, cracks, air bubbles in welding
 Special tools requirement - Special tools are allotted, if possible, when required else
the design has to be reconsider.
 Productivity projects compilation - It includes the initial analysis of the problem
and their appropriate solution to enhance productivity.
The principle of working is that “IF
YOU DO NOT MAKE THE CHANGES IN YOUR COMPANY, THE CUSTOMER WILL
CHANGE YOU”.

CENTRAL QUALITY SERVICE

First we get acquainted with a few terms concerning this department.

QUALITY
It is the extent to which products and services satisfy the customer needs.
QUALITY ASSURANCE
All those plants and systematic action necessary to provide adequate confidence that product
or service will satisfy the given requirement is called quality assurance.

QUALITY CONTROL
The operational technique and activities that are used to fulfill requirement for quality are
quality control.

QUALITY INSPECTION
Activities such as measuring, testing, gauging one or more characteristics of a product or
service and comparing these with specified requirement to determine conformity are termed
quality inspection.
 HEALTH, SAFETY AND ENVIRONMENT MANAGEMENT
BHEL, as an integral part of business performance and in its endeavor to becoming a world
class organization and sharing the growth global concern on issues related to
Environment, Occupational Health and Safety, is committed to protecting Environment in
and around its own establishment, and providing safe and healthy working environment to all
its employees. For fulfilling these obligations, Corporate Policies have been formulated as:

ENVIRONMENTAL POLICY

 Compliance with applicable Environmental Legislation/Regulation;

 Continual Improvement in Environment Management Systems to protect our natural
environment and control pollution;
 Promotion of activities for conservation of resources by Environmental Management.
 Enhancement of Environmental awareness amongst employees, customers and suppliers.

OCCUPATIONAL HEALTH AND SAFETY POLICY

 Compliance with applicable Legislation and Regulations.
 Setting objectives and targets to eliminate/control/minimize risks due to Occupational and
Safety Hazards.
 Appropriate structured training of employees on Occupational Health and Safety (OH&S)
aspects.
 Formulation and maintenance of OH&S Management programmes for continual
improvement;
 Periodic review of OH&S Management System to ensure its continuing suitability, adequacy
and effectiveness;
 Communication of OH&S Policy to all employees and interested parties.
EMPLOYEE
WELFARE 
EMPLOYEE WELFARE 
Employee welfare means “the efforts to make life worth living for workmen.” According to
Todd “employee welfare means anything done for the comfort and improvement, intellectual or
social, of the employees over and above the wages paid which is not a necessity of the industry.” 

Features of employee welfare

The features of employee welfare are: -
 Employee welfare is a comprehensive term including various services, facilities and
amenities provided to employees for their betterment.
 The basic purpose in to improve the lot of the working class.
 Employee welfare is a dynamic concept.
 Employee welfare measures are also known as fringe benefits and services.
 Welfare measures may be both voluntary and statutory.

Objectives of employee welfare

Employee welfare is in the interest of the employee, the employer and the society as a whole.
The objectives of employee welfare are: -

* It helps to improve.

* It improves the loyalty and morale of the employees.

* It reduces labor turnover and absenteeism.

* Welfare measures help to improve the goodwill and public image of the enterprise.

* It helps to improve industrial relations and industrial peace.

* It helps to improve employee productivity.

Agencies of employee welfare
The agencies of employee welfare are: -

1. Central government: - The central government has made elaborate provisions for the
health, safety and welfare under Factories Act 1948, and Mines Act 1952. These acts provide for
canteens, crèches, rest rooms, shelters etc.

2. State government: - Government in different states and Union Territories provide welfare
facilities to workers. State government prescribes rules for the welfare of the workers and
ensures compliance with the provisions under various labor laws.

3. Employers: - Employers in India in general looked upon welfare work as fruitless and
barren though some of them indeed had done pioneering work.

4. Trade unions: - In India, trade unions have done little for the welfare of workers. But few
sound and strong unions have been the pioneering in this respect. E.g. the Ahmedabad textiles
labor association and the Mazdoor sabha, Kanpur.

5. Other agencies: - Some philanthropic, charitable d social service organizations like: - Seva
Sadan society, Y.M.C.A., etc.
Types of welfare services
The types of welfare services are as follows: -
Welfare facilities can be largely categorized into two types:
1. Intramural facilities: These are provided within the establishment such as rest centers
canteen, uniforms.
2. Extramural facilities: These are activities which are undertaken outside the establishment
such as child welfare, transport facility etc.

Intramural facilities in BHEL

 Canteen
 Rest rooms
 Crèches
 Uniform Drinking water
 Toilets
 Washing & bathing facilities
 Protective clothing
 Recreating facilities
 Subsidized food
 Medical aid

Extramural facilities in BHEL

 Education facilities
 Maternity benefits
 Transportation
 Sports facilities
 Leave travel
 Vocational training
 Holiday homes
 Cooperative stores
 Fair price shops
 Social insurance
 Housing
 Provisions
Provisions provided by Factories Act 1948 are: -

* Adequate, suitable and clean washing facilities separately for men and women workers.

* Facilities for storing and drying clothes.

* Canteens, if more than 250 workers are employed.

* Welfare officer, wherever more than 500 workers are employed.

* First aid boxes are provided

Welfare Officers
Number of Welfare Officers:-

The occupier of every factory where 500 or more workers, are employed, shall appoint at least
one Welfare Officer.

Officer in respect of each such factory subject to such conditions as he may impose: 
Provided further that where the number of workers exceeds, 2,000 one additional Welfare
Officer shall be appointed for every additional 2,000 workers or fraction thereof over 500; and
where there are more than one Welfare Officer, one of them shall be called the Chief Welfare
Officer and the others Assistant Welfare Officers.

Qualifications-

A person shall not be eligible for appointment as Welfare Officer unless he possesses- 
(a) a Degree in Arts/Science/Commerce or in Law of any University; 
(b) a Degree or Diploma in Industrial Relations and Personnel Management covering Labour
Welfare, as special subject, of not less than two years duration

(c) adequate knowledge of Telugu Language, 

Provided that the State Government may grant exemption in suitable cases from the condition of
possessing the qualification of a Degree or a Diploma in Social Science from a recognised
Institution. 

Recruitment of Welfare Officers 

(i) The post of Welfare Officer shall be advertised in two newspapers having a wide circulation
in the State, one of which should be an English newspaper. 
(ii) Selection for appointment of the post of Welfare Officer shall be made from among the
candidates applying for the post by a committee appointed by the occupier of the factory. 
(iii) The appointment when made shall be notified by the occupier to the Chief Inspector giving
the details of the qualifications, age, pay, previous experience and other relevant particulars of
the
Officer appointed and the terms and conditions of his service. 
(iv) The required number of Welfare Officers shall be appointed within 120 days from the date
on which such appointments are due to be made under sub-rule (1) of Rule 76-B or from the date
of resignation/ dismissal /termination of services of any Welfare Officer. 

Duties of Welfare Officers:-

 The duties of a Welfare Officer sing be-

 to establish contacts and hold consultations with a view to maintaining harmonious

relations between the factory management and workers
 to bring to the notice of factory management, the grievances of workers, individual as
well as collective, with a view to securing their expeditious redress and to act as a Liaison
Officer between
the management and labour 
 to study and understand the point of view of labour in order to help the factory
management to shape and formulate labour policies and to interpret these policies to the
workers in language they can understand
 to advise on fulfillment by the management and the concerned departments of the factory
of their obligations, statutory or otherwise, concerning regulation of working hours,
maternity benefit, compensation for injuries and sickness and other welfare and social
benefit measures
 to advise and assist the management in the fulfillment of its obligations, statutory or
otherwise concerning prevention of personal injuries and maintaining a safe work
environment, in such factories where a Safety Officer is not required to be appointed
under the enabling provisions under Section 40-B
 to encourage the foundation of works and joint production committees, co-operative
societies, and welfare committees and to supervise their work
 to encourage provision of amenities such as canteens, shelters for rest, crèches, adequate
latrine facilities, ~rig water, sickness and benevolent scheme payments, pension and
superannuation funds, gratuity, payments, granting of loans and legal advice to workers
 to help the factory management in regulating the grant of leave with wages and explain
to workers the provisions relating to leave with wages and other leave privileges and to
guide the workers in the matter of submission of applications for regulating authorized
absence;
 to advise on provision of welfare facilities such as housing facilities food-stuffs, social
and recreational facilities and sanitation and on individual personal problems and on the
education of children;
 to advise the factory management on questions relating to training of new starters,
apprentices, workers on transfer and promotion, instructors and supervisors; supervision
and control of
notice board and information bulletins; to further the education of workers and encourage
their attendance at technical institutes
 to suggest measures which will serve to raise the standard of living of workers and in
general, promote their well being;
 Welfare funds
Labor welfare refers to all the facilities provided to labor in order to improve their working
conditions, provide social security and raise their standard of living. Majority of labor force
in India is working in unorganized sector. In order to provide social security to such workers,
Government has introduced Labor Welfare Fund to ensure assistance to unorganized labors.
Five different welfare funds, which are governed by different legislations, are administered
by Ministry of Labor. The purpose of these welfare funds is to provide housing, medical care,
educational and recreational facilities to workers.
The five legislations governing welfare funds are as follows:

 The Mica Mines Labor Welfare Fund Act, 1946

 The Limestone and Dolomite Mines Labor Welfare Fund Act, 1972
 The Iron Ore, Manganese Ore and Chrome Ore Mines Labor Welfare Fund Act, 1976
 The Cine Workers’ Welfare Fund Act, 1981

Welfare measures in BHEL

This study has a wide scope in a various welfare measures provided by the BHEL through the
personnel department.

 Medical and health care

Indian BHEL have a network of 121 hospitals and 591 health units. These have 13581 Indore
beds and no. of private hospital recognized for medical treatment is 85.annual expenditure is
rs.622.54(2002-3)crore. More than 2500 experienced doctors with specialization manage the
hospitals and health units. These are specialized hospitals for cancer at Varanasi, for heart
diseases at Chennai, for orthopedics at Kolkata , for plastic surgery at Mumbai etc. specialist are
invited in BHEL. Hospital employee also reffered to medical collage and specialized treatment
centres and reinvestment to their medical expenses is made. BHEL have their own family
planning and family welfare centres to look after the health of mothers and children.

Contributory health scheme and liberalized health scheme:

 Retired employee contribution health scheme: BHEL employee after retirement/

invalidation could avail of the medical facilities by joining this scheme for which they were
to pay a monthly contribution acc. To their group:
Group(d)-rs.9 group(b)- rs.27
Group(c) –rs.18 group(a)-rs.36

 Retired employee liberalized health scheme,1997 : eligibility minimum 20 year qualifying

services. Rate of contribution: one time contribution equal to last month’s basic pay-to be
made at the time of retirement.

Mode of joining: option to join may be given 3 months before retirement. Retired employee
and spouse of deceased of retired employee may also join by paying an amount equal to
payment of all monthly contribution due to under RECHS from date of retirement to date of
joining.

 Co-opratives:
a) consumers co-op. societies- government give subsidy; managing committee member entitled
to special casual leave and passes to attend periodical meetings and other works of
societies ;employees of two year services share capital to rupees 2500 and working capital
loan upon rs. 10000 may be given by government-369 such societies.
b) Co-op. credit societies
c) Co-op. housing societies -27 on BHEL
d) Co-op. labour socities.- they are entiled to accommodation for office,etc.;payment of 90%
bills within aweek; preference in allotment of contract for handling,etc-341socities on BHEL.
e) Cooperative canteen
 they get accommodation, free utensils, furniture water,electricity,etc.,and subsidy upon
70% of establishment charges;
 Canteen employee are now treated as BHEL employee
 BHEL subsidized hospitals at 20 selected station

 Hostels for women employee/trainees.

 685 schools for employee’ children- including 1 college,7 inter colleges, 87 higher
secondary/ high school,60 central schools have been opened for BHEL employee’ children

 Picnic and camping sites

 National adult education programme

 Social welfare centres.

 Various welfare funds.

 Pay rolls savings scheme.

 Various types of advantage to meet with urgencies and natural calamities,etc.

 Social security banefits like-

Pension, DCRG, PF, SC to PF, post- retirement passes compensation in case of death/
disablement in services leave encashment, complimentary passes and medical facilities.

 Varios types of insurance,e.g.

Deposit – linked insurance
Rly. Employee insurance scheme
Group insurance scheme

 Holiday homes at 44 centres, available at nominal payments.

 Children tours/camps.

 Scouting and girl guiding.

 Staff banefits funds :

General:- a BHEL staff banefits funds shall be maintained for each Indian BHEL.
Credit to the funds:- to the funds shall be credited:-
 All receipt from: and
 All receipts from forfeited provident fund bonuses. expect forfeited bonuses of gazetted
BHEL servants.
 Rs.35.00 based on the sanctioned strength of non-gazetted BHEL employee, permanent and
temporary.

 Handicraft Centres.
 Typewriting and other vocational classes.

 Crèches for children of working women.

 “own your home” schemes in certain Rlys.

 Employment training scheme for employee’s children.

 Mahila samitis in major colonies with their multifarious activities.

 Book banks, library and reading rooms, book subsidy.

 Hostel subsidy

 Rebursement of tuition fees

 Children parks

 School uniforms- to children of employee drawing basic pay upto rs. 5000 and children in
classes I to V , provided all children in that school wear uniform. They are entitled to 3 sets
per year.

 Community centres in certain BHEL

 Adult education scheme

 Education assistances,if a child sent to an outstation.

 Rest room for group “D” may be constructed along with subordinate offices/ rest houses.

 BHEL minister relief funds.

 Canteen-267 on BHEL- to provide refreshments and lunch to employee

 Pension adult for quick disposal of claims of retired employees.

 Out patient medical facilities to self for licensed shoe shine boys working at stations.

 All BHEL servants who seek voluntary retirement or superannuation normal course shall be
presented in the gold planed silver medal

Benefits of Employee Welfare Measures

 They provide better physical and mental health to workers and thus promote a healthy work
environment.

 Facilities like housing schemes, medical benefits, and education and recreation facilities for
worker's families help in raising their standards of living. This makes workers to pay more
attention towards work and thus increases their productivity.

 Employers get stable labor force by providing welfare facilities. Workers take active interest
in their jobs and work with a feeling of involvement and participation.

 Employee welfare measures increase the productivity of organization and promote healthy
industrial relations thereby maintaining industrial peace.

 The social evils prevalent among the labors such as substance abuse, etc are reduced to a
greater extent by the welfare policies.
 RESEARCH
METHODOLOGY
RESEARCH METHODOLOGY
The objective of my research is to know about “THE SATISFACTION LAVEL OF EMPLOYEE
FROM WELFARE ACTIVITIES” OF “BHEL” and how they are helpful for the worker and
management.

PRIMARY AND SECONDARY DATA

A methodology is the way of approaching the problem in order to find out the truth involve in a
problem

Sample size:- sample size for the survey was 50 employee of unit in which are worker,
management and trade union.

Sample method:- the sample reprehensive the whole workers, management and trade union
which are selected through “RANDOM SAMPLE METHOD”.

DATA SOURCE

Data are collected in three ways

 Interview and discussion
 Observation
 Questionnaires
MEANING AND OBJECTIVE
Research simply means a search for fact answer to question and solution to
problem. It is purposive investigation; it is an organized inquiry it seeks to find
explanation to unexplained phenomenon to clarify the doubtful fact and to
correct the misconceived fact.

INTERVIEW AND DISCUSSION:

Unstructured interview was conducted with officer. During the interview

question were asked about working of management and welfare activities and
discussion were made regarding the effective implementation in BHEL.

AT the time of filling of questionnaire some question were also asked from
respondent to obtain inside about, the organization.

OBSERVATION:

Second step for collecting data is observation. At the time of field survey ,
observation were made at their natural setting. Employees were being observed
therefore, observations were under taking in every realistic condition.

QUESTIONNAIRE

The third step for collecting the data structured questionnaire consist of a set of
question Presented to a respondent for his response.

A structured questionnaire is one where the listing of question was in a

rearranged ordered and Were the object of enquiry was revealed to the
respondent.

The present work based on the open ended question.

ANALYSIS
Q1. For how many years have you been working with this Organization?
a. 0-5 Years 17
b. 5-10 Years 4
c. 10 to 15 Years 3
d. More than 15 Years 26

30
26
25 a. 0-5 Years

20 17 b. 5-10 Years
year

15
c. 10 to 15 Years
10
d. More than 15
4
5 3 Years

ee
l oy
p
Em
Q2. Does your organization provide the housing facilities to you?           
a. Yes                           50       
b. No                              0

No, 0, 0%

Yes
No

Yes, 50,
100%

Q3. Do you have pure drinking water facility in your organization?       

a. yes                     48       
b. no                        2

     
 No
4%

yes
no

Yes
96%

                 

Q4. Does the company take care of the employees working in night shift?
a. Yes 46
b. No 4

No, 4, 8%

Yes
No

Yes, 46, 92%

Q5. Does the Organization offers sufficient number of toilets?

a. Yes 46

b. No 4
 No, 4, 8%

Yes
No

Yes, 46, 92%

Q6. Are you getting compensation in the case of the accidents?  

a. Yes                        47          

b. No                            3

No, 3, 6%

Yes
No

Yes, 47, 94%

                            

Q7. Does the company provide maternity leave to Female Employees?

a. Yes 50

b. No 0
 No, 0, 0%

Yes
No

Yes, 50,
100%

Q8. How are the first AID services in the Organization? 

a. Good                27

b. satisfied 31

c. needs some improvement. 4

35
satisfied, 31
Good               ,
30 27
25
a. Good               
20
b. satisfied
15
c. needs some
needs some
10 improvement.
improvement.,
5 4

0
1 2 3
Q9. How do you feel about pension scheme provided at BHEL? 
 a. Very good             3
b. Good                9
c. Satisfied          13
d. poor         25

pension scheme

poor , 25
25

20
Satisfied,
15
Employee 13
10 Good, 9

Very good,
5
3
0
Q10 Rate the canteen services provided by the organization.
a. Highly Satisfactory 6
b. Satisfactory 24
c. Average 17
d. Dissatisfactory 3
e. Highly Dissatisfactory 0

canteen service

30
25

20
Employee

15
24
10
17
5
6
3
0 0
ry ry ge or
y ry
cto cto era ct c to
sf
a fa Av fa fa
ti tis at
is t is
Sa Sa s s ss
a
hl
y Di Di
g ly
Hi gh
Hi
Satisfaction
Q11. Rate the Rest room and lunch room facility to the employees?
a. Highly Satisfactory 2
b. Satisfactory 15
c. Average 20
d. Dissatisfactory 1
e. Highly Dissatisfactory 2

Rest room and luch room facility

25

20
Employee

15

10 20
15
5
2 1 2
0
ry ry ge or
y ry
cto cto era ct c to
sf
a fa Av fa fa
ti tis at
is t is
Sa Sa s s ss
a
hl
y Di Di
g ly
Hi gh
Hi
Satisfaction
Q12. How do you rate the working Hours of the Organization?

a. Highly Satisfactory 8
b. Satisfactory 23
c. Average 18
d. Dissatisfactory 1
e. Highly Dissatisfactory 0

working hours

25

20
Employee

15
23
10 18
5 8
0 1 0
ry ry e y ry
to to r ag t or to
c c ve ac c
sf
a fa A f fa
ti tis tis t is
Sa Sa s sa ss
a
ly Di Di
gh ly
Hi gh
Hi
Satisfaction
Q13. Are you satisfied with recreational facilities provided by the
Company?                                                                                
a. Excellent                           7     
b. Good 24
c. Satisfactory                      16       
d. Need improvement 13

25 Good, 24

20
satisfaction,
16 Need
15
improvemen
Employee t, 13
10 Excellent    
                  
5          , 7

0
Q14. Are you satisfied with all the services provided in the company (Like
air-condition, supply of snacks & tea etc)?                    
 a. Yes                      35                      
b. No. 15

No
4%
yes
no

Yes
96%
Q15. Do you think employee welfare activities of the Organization give a
feeling of safety and improves your performance?
a. Yes 42

b. No 8

No, 8, 16%

Yes
No

Yes, 42, 84%

Q16. How do you rate the Working Environment of the Organization?
a. Highly Satisfactory 8
b. Satisfactory 31
c. Average 8
d. Dissatisfactory 2
e. Highly Dissatisfactory 1

working environment

35
30
25
Employee

20
15 31
10
5 8 8
0 2 1
y ry e y y
or to ag or or
ct c ve
r ct ct
sf
a fa A fa f a
ti tis it s t is
Sa Sa ss
a
s sa
ly Di Di
i gh ly
H gh
Hi
Satisfaction
Q17. Do you have job satisfaction in BHEL? 
a. poor                                30         
b. Average 7
c. Good 0
d. very good 4
e. excellent 9

Job Satisfaction

30

25
20
Poor        ,
Employee 15 30
10
5 Average, 7 excellent , 9
very good,
Good, 0 4
0
Poor         Good excellent
Satisfaction
 Findings
On the basis of this questionnaire, interviews and my personal observation my
findings are as follows:-

1. All the employees thought that the welfare activities are most important and beneficial for
them. Some of them thought that welfare is not so important because they want hard case
salary so that they can utilize their money according to their own will.

2. Employee’s satisfaction with the medical services is good but some of the employees
complain that medical services don’t remain as good as it were at the past time.

3. Employees are satisfied with rental allowances but not delighted with the term and condition
of the housing allowances.

4. Employee’s satisfaction with the educational allowances is good but they want some more
addition in this benefit.

5. Some of the employee thought that welfare activities make a deep affect on their
performance but some are very much agree with this point because they thought other factors
are also play an important role to affect employee performance.

6. Most of the employee thought that BHEL take a good care of their employees and they feel
very comfortable and safe here at time of performing their responsive task.
7. Employees are not satisfied with the communication system between every department. They
need fast response.

SUGGESTIONS / RECOMMENDATIONS
As the satisfaction survey employees are not satisfied 100%, with the working environment
therefore there should be some improvement in organization.

1. Better Pension scheme should be there.

2. For the worker working with more than 100% efficiency, some reward and additional
incentives should be given.

3. Workers problem should be solve as soon as possible.

4. If worker is not willing to do a particular work, then inspired of forcing him to do that work
or punishing him to do that work or punishing him, there should be assigned work of his
interest.

5. Administrative should be decentralized to some extent to lower level of management.

6. Food provided at canteen should be improved.

7. Indian BHEL should start the “family friendly” website that has links to support services for
a whole range of things- parenting domestic violence, child abuse, health issue etc.

8. The law requires establishment of an employee welfare committee (EWC),with management

and employee participation.

9. BHEL should start with a monthly celebration which as the name implies should be done on
the last working day of the month at the departmental level.

10. Organization should provide rest room facility to their employees.

11. Organization should improve the welfare activities which provide a feeling of safety and
improves their performance.

LIMITATION OF THE SURVEY

Completion of the project work is not a simple task. Many problems came into existence with
passes of time. I had also faced many problems in my project work because my project work
was based on the survey work by distribution questionnaire.

1. As the methodology adopted by me was a survey work through questionnaire, many

respondents were unable to fill questionnaire within time, because of their busy schedule.
This caused lots of incontinence in getting filled questionnaire at the right time.

2. Organization is established in large area and going from one department to another takes
lots of time.

3. Some workers are not interested to give information.

4. Workers don’t know English its make harder to take information from them.

5. Answers received from the workers sometimes were unable to meet the enumerated
expectation.
 Conclusion

I have completed my summer internship at Indian BHEL (NC-BHEL JHANSI). My research

topic was “employee satisfaction through welfare activities in BHEL”

Through this I get knowledge of various welfare practices conducted by BHEL.

The result of the present survey indicate that majority of the employee are satisfied or somewhat
satisfied. And few of them are dissatisfied. Most of the employee show higher satisfaction rate in
appraisal and target setting system.

All the employee are very much delighted with the BHEL’s services and they are very happy
being a part of it because they thought that as much welfare measures are provided by the BHEL
no other organization are providing the similar benefits.

At last I concluded that employees are happy with the welfare services provided by the BHEL
but this is the time of customer delight ness. Employees are also the internal customer for the
organization so there is need for doing very special care to them. Through the proper application
of the beneficial services we can achieve a higher level employee satisfaction.