INTM 446 / 546 – Midterm Exam Study Guide

 Exam will be administered online through Blackboard using Respondus Lockdown Browser
o We will utilize a computer lab in Stuart Building (SB) 112E
o Make sure you have your Login ID and Password available to log into Blackboard from the lab
o You must use the computer in the computer lab. You can not use your laptop in the lab
o No book, no phones, no laptop, no tablet
o Questions will be given in random order
o You will be able to come back and change answers to prior questions you already answered
o Full class time will be available for the exam. We will start at 6:25pm and end at 9:05pm
 Any topic which was discussed in class is fair game for questions.
 Test content:
o 40 to 45 questions in total
o 3 to 7 short answer
o 35 to 40 multiple choice and true/false
 Reminder, you are allowed 2 sheets of 8.5 x 11 double sided paper to bring in to the exam as notes (4 sides of
notes in total). Can be typed or handwritten
 Focus will be on content from Modern ERP textbook, chapters 1 through 8 and Infor, lesson 1

Modern ERP Textbook:

Chapter 1 – Introduction to Enterprise Resource Planning Systems:

1. Terminology:
a. ERP system
i. Pros and Cons
b. Business process
c. Legacy systems
i. Pros and Cons
d. Cloud ERP (or SaaS)
e. Instances
f. Tiers
g. Modules
h. Clients
i. Configuration
j. Ownership
k. Segregation
l. Integration
m. Functionally-oriented systems
n. Cross functional systems
o. Process-centered systems
p. Integrated systems
q. Best practice
r. Application control
s. Core competency
2. Names of the Tier 1 ERP vendors (per the textbook)
3. Suite of modules considered part of Core ERP
4. Suite of modules NOT considered part of Core ERP
5. Movements of configurations and customizations go from DEV to QA to PRD
Chapter 2 - ERP Technology:

1. Terminology:
a. Mainframe architecture
b. Client-server computing
c. Distributed computing
d. Types of data
i. Configuration
ii. Transactional
iii. Master
e. Examples of types of data from each part in (d) above
f. Entity integrity rule
g. Referential integrity rule
2. On-premise vs. Cloud ERP systems
a. Pros and Cons of each type
3. Aspects of a well-structured database
4. Reasons why a company would want to use Cloud for their ERP systems
5. ERP server landscape and ERP instances (differences and when each are used and why)
a. DEV, QA, and PRD
6. Who has access to DEV, QA, and PRD

Chapter 3 - ERP and Business Process Redesign

1. Terminology
a. Business Process
b. Business Process Reengineering (BPR)
c. Business Process Improvement (BPI)
d. Shared service
e. Internal control
f. Process hierarchy
g. Handoffs
h. Intermediaries
i. Rework
j. Bottleneck
k. Segregation of Duties (SOD)
2. Reengineering (BPR) principles
3. Optimal Business Process Criteria
4. Differences in BPI versus BPR

Chapter 4 – ERP and Process Map

1. Terminology
a. As-is Process Map
b. To-be Process Map
c. Swim Lane
2. How and why process maps are used
Chapter 5 – ERP Life Cycle: Planning and Package Selection

1. Terminology
a. ERP life cycle
b. Steering Committee
c. Project Team
d. Project Manager
e. Program Manager
f. Super User
g. Project Scope
h. Project charter
i. Project timing
j. Center of Excellence
k. Change management
2. Business case rationales for ERP system (4 of them)
3. Benefits of process mapping
4. Methods of process mapping
a. Self-generate method
b. Group interview method
c. One-on-one interview method
5. Steering committee responsibilities
6. Areas that impact ERP implementation costs
7. Lower cost versus higher cost areas of ERP implementation
8. Organizational readiness for implementing ERP
a. Change management
b. Culture

Chapter 6 – ERP Life Cycle: Implementation and Operation and Maintenance

1. Terminology
a. ERP customization
i. User exit
ii. Enhancement
iii. Retro fit
iv. Modification
b. Scope creep
c. Consultants
d. Best-of-Breed ERP
e. Vanilla ERP
f. Integration testing
g. Performance load testing
h. Unit testing
i. Customer acceptance testing
j. Data extraction
k. Data collection
l. Data cleansing
m. Data harmonization
2. ERP customization: Advantages and disadvantages
3. Organizational readiness for implementing ERP
 a. Change management
b. Culture
4. ERP Implementation approaches
a. Phased Implementation Strategy
b. Big Bang Implementation Strategy
c. Hybrid Implementation Strategy
d. Parallel Implementation Strategy

Chapter 7 – ERP Financial Management

1. Terminology
a. Direct costs
b. Indirect costs
c. Profitability analysis
d. Activity Based Costing
e. Product costing
f. Cash Management
2. Examples of direct costs and indirect costs

Chapter 8 – ERP Sales, Customer Relationship Management, and Knowledge Management

1. Terminology
a. Customer Relationship Management (CRM)
2. Metrics used to measure CRM

Infor Cloudsuite Industrial (CSI)

Lesson 1: Introduction to CloudSuite Industrial Fundamentals - 101
1. Foundation 101 Overview