Professional Documents
Culture Documents
Working EI Presentation
Working EI Presentation
Emotional
Intelligence
Daniel Goleman, Ph.D.
The Author
Daniel
Goleman
● Goleman grew up in a Jewish
household in Stockton, California
● Mother: Fay Goleman, Professor of
Sociology
● Father: Irving Goleman, Professor of
Humanities
3
What is NOT EI?
Not merely “being Not giving free reign Not fixed genetically
nice” to feelings nor only developed
in childhood
Some strategic moments EI means managing your
require not being nice. feelings so that they are EI is learned and
expressed appropriately continues to develop as
and effectively, enabling we go through life and
people to work together learn from our
smoothly toward their experiences.
common goals
4
Emotional Intelligence Competencies
Self-Awareness
Intelligence
Empathy Motivation
Personal
Competence
Self-Awareness Self-Regulation Motivation
Emotional awareness Self-control Achievement drive
Accurate self- Trustworthiness Commitment
assessment Conscientiousness Initiative
Self-confidence
Adaptability Optimism
Innovation
6
Social
Competence
Empathy Social Skills
Understanding Others Influence
Service Orientation Communication
Developing Others Conflict Management
Leveraging Abilities Leadership
Political Awareness Change Catalyst
Building Bonds
Collaboration & Cooperation
Team Capabilities
7
Building Emotional Competence - and Sales
IDS Life Insurance Co. (now RiverSource Life Insurance Co.)
-Insurance company that is a subsidiary of Ameriprise (spin-off company
of American Express)
1 www.statista.com - market share is based on subscription figures reported by the companies in earnings and financial statements
Summary:
EI competencies are not an absolute list as each
individual has a different personality profile. However,
studies show that having at least 6 of those
competences distributed within the EI Dimensions is
the path to excellence.