Ahmed Humida Quality assurance officer

Nationality: Sudanese Born on: 12/06/1983

City: Abu Dhabi Country: United Arab Emirates
Phone Number: +971-0(55)-3640316 Email: jaxa@live.com
Marital Status: Married Sex: Male
Address: Abu Dhabi,Al Salam street.

Objective
Obtain a challenging & responsible position in a leading organization which suffice my long term learning goals.

Education
March 2006 - March 2019 Petaling Jaya
University of Bolton Bsc Supply chain management (hons)

Bsc Supply chain management (Hons) Bolton University

Work Experience
February 2017 - current Abu Dhabi
ADDC (Abu Dhabi Distribution Company) Quality assurance officer

- Part of the team that contributes to the design of the cases flows, and ensuring the cases are traceable
throughout the case journey within the SLA, compliance processes, and the numerous division's specific policies.
The mentioned activities cover the full customer journey, complaints, and special cases such as "customer
grievance requests/cases" - develop a real-time dashboard to monitor the overall CSD KPI's.- manage the e-mail
channel.- Evaluating an average of 40 calls per day, advise coaching when required.- Assist in producing training
and manual materials.- Assist in the design of the evaluation scoring distribution.- Investigate complaints and
accordingly advise and update training requirements.- Assist in the design of the e-mail and chat channels customer
satisfaction rating, monitoring, and sorting aids (tags/ticketing).- Website UAT and further processes testing.- Assist
the quality team in all the division's daily functions.- Audit the contact center major vendor support tickets and
monitor vendor requests/changes performance.- Staff training.

January 2015 - current Khartoum

Tanaghum Al Alwan general trading (Part-time/remote) Operations consultant
- Run forecasts following the analysis of products movement (around 2000 SKU) through historic sales orders, and
distribution nodes swaps.- Run ABC analysis (Pareto) to advise further the quantity composition from the supplier.-
Align import sequences and stock type distributions to demand projected.- Assist in digitizing and semi automating
the purchase orders workflow with the suppliers through setting workflows, formulas (Min/Max, Re-order points) and
decision triggers.- Managing the supply chain through the use of project management software.- Managing of the
processes, FX risks and operation costs through configured Zoho books account and Zoho creator.- Projects that
are currently under way are as follows : A simple Kanban and token system to efficiently decentralize the distribution
system in addition to a simple bill of materials for final products assembly and clearer visualization of market
demand.- Run all the statistical analysis both for operation time and stock distribution.- Currently developing an
internal token within the distribution network to efficiently help in decentralizing the market supply.

June 2014 - February 2017 Abu Dhabi

ADDC (Abu Dhabi Distribution Company) Customer service representative
- Phone point of contact of the company. - Lodge and forward numerous types of Utility service complaints such as:
Bill complaints, electricity and water service emergencies to the relevant departments,including coordination. -
Process business related functions such as : account opening, account clearances,billing
processes,Refunds,customer information updates,technical appointments,site inspections. - Assist and guide ADDC
clients in ADDC e-portal web usage. - Handling the contact center e-mail channel. - Educating the customer with the
new changes in policies and rates.

January 2012 - February 2014 Khartoum

Fencore ATS Director
- Acted as the head operations designer. - Successfully managed the common clearing accounts. - Formulated
trade and payments guarantee guidelines throughout the service provision chain. - Achieved in short time instant
 accurate service provision and weekly clearing excellence throughout the service provision chain in decimal
accuracy. - Successfully fully managed an annual turnaround average of eight million AED in sales. - Managed the
finance nodes,receivables,payable accounts and cash flow with a clear operations accounts map, throughout a wide
darted network. - Successfully hedged profits through managing FX fluctuations risks by the usage of internal credit
systems - Successfully shrunk the operations team count and time needed through simplifying operations and
streamlining effective processes.

December 2009 - December 2011 Khartoum

Beautiful Soul Tourism Co. Marketing Director

- Played as an effective catalyst in devising various income sources without hindering core operations.- Showcased
and Map market targets through the use of effective knowledge and data analysis. - Successfully placed the
company in a competitive position. - Coordinated a balanced monthly expansion of business through full integration
with the finance department. - Acted as the company main representative and lead negotiator. - Contributing with
periodic reports to the board of directors regarding the company operations, market status and periodic risk
assessment analysis. - Designing new cost effective modes of advertisements.

Language Skills
Arabic (fluent in speech, writing and reading).
English (fluent in speech, writing and reading).

Technical Skills
Incoterms 2020,Trade finance.
ERP/MRP light software designing and operation tailored ERP/MRP processes settings.
Project management.
Lean operations.
Financial analysis.
Supply chain management analysis , Pareto, S-OP,Inventory management,demand/supply forecasting,warehouse
management,Six Sigma, ISO processes, Statistical analysis.

Computer Skill
Python programming
Maximo
SAP Hana
Project Libre.MS projects.
Zendesk.
Oracle CC&B.
Zoho suite ,Zoho creator, Zoho books,Zoho CRM,Zoho Books.
Microsoft Office suite.
Microsoft Dynamics CRM

References
Suleiman Al Shehhi. Abu Dhabi Distribution Company. Digital channels Operation Department
Manager:+971504900094
Nahyan AlHadhrami.Abu Dhabi Distribution Company.Quality Assurance Supervisor.+971505365858
Ibrahim El Sharif.Le Monde Hotel Reservation Network.Operations Manager : +966920011322
Hussam Al Tahir Salim ,Tanaghum Al Alwan trading,General manager. +249912332932
Mr.Omer Malik.Satguru Travels.General Manager : +2499183787812