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1
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What is the order of the three phase change management model?
Select one:

a. Unfreezing, change, freezing 

Correct !!!

b. Change, freezing, unfreezing

c. Unfreezing, freezing, change
d. Freezing, change, unfreezing

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The correct answer is: Unfreezing, change, freezing

Question 2
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The three phase model taught in this lesson was developed by whom?
Select one:
a. John P. Kotter

b. Kurt Lewin 
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c. Tom Peters
d. Robert Waterman

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The correct answer is: Kurt Lewin
Question 3
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What type of employee performance assessment engages the opinions of a variety of people
who interact with the employee in question?
Select one:
a. Knowledge
b. 360-Degree

c. Pre-Screening 
Incorrect !!!

d. Program Evaluation

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The correct answer is: 360-Degree

Question 4
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Which type of goal answers how much?
Select one:
a. Attainable

b. Measurable 
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c. General
d. Realistic

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The correct answer is: Measurable
Question 5
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What is a measurable goal?
Select one:
a. Decrease turnover
b. Decrease turnover in a month

c. Decrease turnover by 10 percent 

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d. Decrease turnover in production

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The correct answer is: Decrease turnover by 10 percent

Question 6
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What type of goal will cause employees to give up?
Select one:

a. Unattainable 
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b. Realistic
c. Attainable
d. General

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The correct answer is: Unattainable
Question 7
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Individual strategic plans reflect _________.
Select one:

a. Values of the company 

Correct !!!

b. The market
c. Individual motivation
d. Peer reviews

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The correct answer is: Values of the company

Question 8
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What is notan example of a strategic action?
Select one:
a. Meet with supervisor once a week

b. Attend training classes 

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c. Improve sales 10 percent

d. Practice speaking skills

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The correct answer is: Improve sales 10 percent
Question 9
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What is a job requirement?
Select one:
a. Training

b. Responsibilities 
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c. Skills
d. Certification

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The correct answer is: Responsibilities

Question 10
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360 degree feedback is normally ________.
Select one:
a. General
b. Signed

c. Anonymous 
Correct !!!

d. Personal 

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The correct answer is: Anonymous