QUALITY FORM FR-INS-04.

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SYL No.:
COURSE SYLLABUS _____________________

Republic of the Philippines

NUEVA VIZCAYA STATE UNIVERSITY
Bambang, Nueva Vizcaya

COLLEGE OF INDUSTRIAL TECHNOLOGY

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

OUTCOME-BASED SYLLABUS in
SUPPLY CHAIN MANAGEMENT IN HOSPITALITY INDUSTRY
First Semester, SY 2020-2021

Code: Course Credit: 3 units

Title: Supply Chain Management in Hospitality Industry Weekly Contact Hours: 3 hours/week
Prerequisite:

UNIVERSITY VISION
A premier university in a global community

UNIVERSITY MISSION
To develop an empowered, productive, and morally upright citizenry through high quality,
innovative, and relevant instruction, research, extension, and entrepreneurship programs
adhering to international standards.
.
GOAL: ADVANCED EDUCATION AND HIGHER EDUCATION
To adapt and address itself as a functional learning center for innovative programs as a model institution
and enabling its graduates to be empowered and globally competitive through the provision of
undergraduate & graduate education which meet international standards of quality & excellence

A Academic Excellence
C Cultural Diversity
T Technological
Advancement
CORE VALUES
Delivery of high quality, innovative, and relevant instruction and acquisition of globally
- competitive skills.
Equitable access to education for students/clients of diverse ethnic identities and
- sustained commitment to nourish indigenous cultures.
Continuing innovations for enhancing resource utilization and management towards
- improved and harmonious living conditions.

S Social Responsibility Initiatives and priorities in contributing global expertise to create positive impact on the
- University’s service areas to attain the highest standards of organizational citizenship.

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I. COURSE DESCRIPTION
II. PROGRAM OUTCOMES
III. COURSE OUTCOME
Property of the NVSU College of Industrial Technology. Not to be reproduced or shared without written permission from the Dean.
QUALITY FORM FR-INS-04.Rev00
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COURSE SYLLABUS _____________________
: This course describes the skills, knowledge and performance outcomes required to
understanding the basic concept on managing the complete movement of the product or
services on a supply chain from the suppliers to the costumers. It also emphasizes on
identifying the effects of current and future trends in supply chain management and on
assessing the processes and performances in supply chain to optimize processes to
seamless, innovate in most cost – effective way to help companies build a competitive
edge.
: Graduates of BSHRM 3 program have the ability to:
PO1 Produce food products and services complying with enterprise standards.
PO2 Apply management skills in F & B service and operations
PO3 Perform and maintain various housekeeping services for guest and facility operations
PO4 Perform and provide full guest cycle services for front office.
PO5 Plan and implement a risk management program to provide a safe and secure workplace.
PO6 Provide food and beverage service and manage the operation seamlessly based on
industry standards
: At the completion of this course, students should have the ability to:
CO1 Assess and discuss the role of supply chain management in the hospitality industry.
CO2 Discuss the critical role of supplier selection, development and management in
establishing high-performing supply chains.
CO3 Evaluate the important contribution that supply chain management can make in
enhancing customer service and differentiating organizations in the face of competitive
markets
CO4 Construct a detailed optimized supply chain system for a hospitality organization.
CO5 Examine the role of technology in the supply chain and how technology may be leveraged
to gain competitive advantage.
CO6 Report on and analyses an optimized supply chain for a particular hospitality business
and context
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IV. CURRICULUM MAPPING

A. ALIGNMENT OF COURSE OBJECTIVES (CO) WITH PROGRAM OUTCOMES (PO)

Course Outcomes (CO) PO1 PO2 PO3 PO4 PO5 PO6
CO1 Assess and discuss the role of supply chain management in the hospitality industry. / / / / / /

CO2 Discuss the critical role of supplier selection, development and management in establishing high-performing supply chains. / / / / / /

CO3 Evaluate the important contribution that supply chain management can make in enhancing customer service and differentiating / / / / / /
organizations in the face of competitive markets

CO4 Construct a detailed optimized supply chain system for a hospitality organization. / / / / / /

CO5 Examine the role of technology in the supply chain and how technology may be leveraged to gain competitive advantage. / / / / / /

CO6 Report on and analyses an optimized supply chain for a particular hospitality business and context / / / / / /

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B. ALIGNMENT OF COURSE CONTENT WITH COURSE OBJECTIVES (CO)

Course Content CO1 CO2 CO3 CO4 CO5 CO5 CO6
Supply Chain Management
 Supply Chain Management- Advantages
Supply Chain Management- Goals L L L LP LP LP LPO

Supply Chain Management- Decision Phases

 Supply Chain Strategy LP LP LP LP LPO
L L
 Supply Chain Planning
 Supply Chain Operation
Supply Chain Management- Performance Measures
 Quantitative Measures
 Non- Financial Measures L L L LP LP LP LP
 Financial Measures
Supply Chain Management Process
 Plan
 Develop (Source) L LP LP LP LPO
L L
 Make
 Deliver
 Return
Supply Chain Management Process Flow
 Types
 Material Flow
L L L LP LP LP LP
 Information Flow
 Money Flow

Supply Chain Management- Flow Components

 Transportation
 Warehousing
 Sourcing and procurement L L L LP LP LP LPO
 Return Management
Post- Sales Service

Supply Chain Management- Strategic Sourcing

 Understanding the Spend Category
 Supplier Market Assessment
 Supplier Survey LP LP LPO
L L L LP
 Building the strategy
 RFx Request
 Selection
 Communication with new Suppliers
Supply Chain Management- Make VS Buy
 Business Strategy L
L L LP LP LP LP
 Risks
 Economic Factors
Chain Management- Networks L L L LP LP LP LPO
 Network model
Supply Chain Management- Inventory Management
 Role of Inventory
 Optimization Model
 Mixed Integer Linear Programming L L L LP LP LP LP
 Stochastic Modelling
 Uncertainty Modeling
Bi- Level Optimization
Supply Chain Management- Pricing and Revenue Management
 RM for Multiple Customer segment
 RM for perishable Asset
L L L LP LP LP LPO
 RM for seasonal demands
 RM for Bulk and Spot Demands
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Supply Chain Management- Integration

 Push System
 Pull System L LP LP LP LPO
L L
 Difference of Push and Pull System
 Push and Pull System
 Demand- Driven Strategies
Supply Chain Management- Role of it
 Electronic Commerce
 Electronic Data Interchange L LP LP LP LP
L L
 Barcode Scanning
 Data Warehousing
 Enterprise Resource Planning (ERP) Tools
Supply Chain Management- Agile and Reverse Supply Chains
 Agile Supply Chain L L
L LP LP LP LPO
 Reverse Supply Chain

Legend:
L – Learned Outcomes (knowledge, skills, values)/outcomes achieved in the subject
P – Practiced the learned outcomes (knowledge, skills, values)
O – Opportunity to learn and practice (knowledge, skills, values but not taught formally)

IV. COURSE OUTLINE AND TIMEFRAME (for distribution to students)

Timeframe Course Content/Subject Matter

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Lesson 3

Week 1-2 Supply Chain Management

 Supply Chain Management- Advantages
 Supply Chain Management- Goals

Week 3-4 Supply Chain Management- Decision Phases

 Supply Chain Strategy
 Supply Chain Planning
 Supply Chain Operation
Supply Chain Management- Performance Measures
 Quantitative Measures
 Non- Financial Measures
 Financial Measures
Week 5-7 Supply Chain Management Process
 Plan
 Develop (Source)
 Make
 Deliver
 Return
Supply Chain Management Process Flow
 Types
 Material Flow
 Information Flow
 Money Flow
Supply Chain Management- Flow Components
 Transportation
 Warehousing
 Sourcing and procurement
 Return Management
 Post- Sales Service
Week 8 Supply Chain Management- Strategic Sourcing
 Understanding the Spend Category
 Supplier Market Assessment
 Supplier Survey
 Building the strategy
 RFx Request
 Selection
 Communication with new Suppliers
Supply Chain Management- Make VS Buy
 Business Strategy
 Risks
 Economic Factors

Week 9 MID-TERM EXAMINATION

Week 10 Chain Management- Networks
 Network model
Supply Chain Management- Inventory Management
 Role of Inventory
 Optimization Model
 Mixed Integer Linear Programming
 Stochastic Modelling
 Uncertainty Modeling
 Bi- Level Optimization
Week 11 Supply Chain Management- Pricing and Revenue Management
 RM for Multiple Customer segment

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 QUALITY FORM FR-INS-02.Rev00
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 RM for perishable Asset

 RM for seasonal demands
 RM for Bulk and Spot Demands
Supply Chain Management- Integration
 Push System
 Pull System
 Difference of Push and Pull System
 Push and Pull System
 Demand- Driven Strategies
Week 12-17 Supply Chain Management- Role of it
 Electronic Commerce
 Electronic Data Interchange
 Barcode Scanning
 Data Warehousing
 Enterprise Resource Planning (ERP) Tools.
Supply Chain Management- Agile and Reverse Supply Chains
 Agile Supply Chain
 Reverse Supply Chain
Week 18 Final Term Examination

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 QUALITY FORM FR-INS-04.Rev00
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V. LEARNING PLAN

Desired Course Content/ Teaching and Learning Activities Assessment Values Time
Learning Outcome Subject Matter Teaching Learning Activities Assessment Assessment Developed Frame
Activities Tasks Tools
The students will be able to: ORIENTATION Commitment to the Week
University 1
 Commit to memorize the vision,  Vision, mission, goals and Discussion
mission, goals and objectives of the objectives and core values method Sense of Direction
university of the university. -socialized
 Manifest proper behavior/attitude  Syllabus classroom Reflective writing: Reflective Rubrics Right Attitude
reflective of the vision, mission,  Course Requirements As a student of NVSU, how can I contribute to the Writing output
goals & objectives of the university.  Course Outline Reflective realization of the mission, vision and goals of the
 Abide to the university policies.  Grading System Teaching university?
 Take pride in being a true NVSUan.  School Policies

At the end of the lesson, the students Supply Chain Management Week
will be able to:  Supply Chain Lecture Outlining Technique Supply Chain Management Class Rubrics Coordination 2
Management- Advantages Method Participation
 Define supply chain management  Supply Chain
 Differentiate supply chain Management- Goals Paper and Answer key Showmanship and
management advantages and dis- pencil test smartness in giving
the commentaries.
advantage. Activity Brain Storming Technique in the supply chain Graded Rubrics
 Discuss the supply chain Method management advantage and goals. recitation Participation
management goals.

At the end of the lesson, the students Supply Chain Management Lecture Transitional Technique in Supply chain management Class Showmanship and Week
will be able to: Process Method process, supply chain management process flow and Participation Rubrics smartness. 3&4
 Plan supply chain management flow components.
Coordination
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 Define Supply Chain Management  Develop (Source) Reporting Individual and group reporting technique in SCM Paper and Answer key
Process flow and Supply Flow  Make Method Process: plan, develop, make, deliver, and return. Pencil Test Teamwork
Components  Deliver SCM Process Flow: types, material flow, information
 Return flow and money flow. SCM Flow Components: Class Rubrics
 Execute SCM planning, Participation
Supply Chain Management transportation, warehousing, sourcing and
developing, making, delivering,
Process Flow
and returning. procurement, return management and post- sales
 Types
 Discuss types, material flow, service.
 Material Flow
information flow and money flow.  Information Flow
 Perform and discuss SCM flow  Money Flow
components ( Transportation, Supply Chain Management-
Warehousing, Sourcing and Flow Components
Procurement, Return  Transportation
Management and Post Sales  Warehousing
 Sourcing and
Service).
procurement
 Return Management
 Post- Sales Service
At the end of the lesson, the students Supply Chain Management- Lecture Sequential technique in SCM decision phases and Class Rubrics Teamwork Week
will be able to: Decision Phases Method SCM performance measures. Participation 5-7
 Supply Chain Coordination
 Explain the SCM decision phases Strategy Paper and Answer key
and performance measures.  Supply Chain Pencil Test Showmanship and
 Discuss and execute SCM Planning smartness in giving
strategy, planning and operation.  Supply Chain Reporting Individual and group reporting technique in SCM Individual and Rubrics the commentaries.
 Distinguish quantitative measures, Operation Method decision phases: supply chain strategy, supply chain Group Activity
non-financial measures and Supply Chain Management- planning, supply chain operation. SCM performance
financial measures. Performance Measures measures: quantitative measures, non- financial
 Quantitative measures and financial measures
Measures
 Non- Financial
Measures
 Financial Measures
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Activity Brainstorming Technique in supply chain demand and Class Rubrics

Method supply. Participation

At the end of the lesson, the students Supply Chain Management- Lecture Sequential technique in SCM strategic sourcing and Class Rubrics Teamwork Week
will be able to: Strategic Sourcing Method SCM make VS buyer. Participation 8
 Understanding the Coordination
 Define SCM Strategic Sourcing Spend Category Paper and Answer key
and SCM Make VS Buy.  Supplier Market Pencil Test
 Discuss spend category, supply Assessment Showmanship and
 Supplier Survey Reporting Individual and group reporting technique in SCM Individual and Rubrics smartness in giving
market assessment, Supplier Method
 Building the strategy strategic sourcing: understanding the spend category, Group Activity the commentaries.
survey, building strategy, RFx
 RFx Request supplier market assessment, supplier survey, building
request, selection, and Become effective
 Selection the strategy, RFx request, selection and
communication with new  Communication with and responsible
communication with the new suppliers. SCM Make VS planner.
suppliers. new Suppliers Buy: business strategy, risks and economic factors.
 Differentiate risks and economic Supply Chain Management-
factors. Make VS Buy Brainstorming Technique n SCM strategic sourcing Class
Activity
 Formulate business strategy.  Business Strategy and SCM make VS buyer.
Method Participation Rubrics
 Risks
 Economic Factors

Week
M I DTERM E X A M I N A T I O N
9
At the end of the lesson, the students Supply Chain Management- Lecture Relevance Technique in SCM Networks and SCM Class Rubrics Coordination Week
will be able to: Networks Method inventory management. Participation 10
 Discuss SCM networks and  Network model Teamwork
inventory management. Supply Chain Management- Recitation Technique in the assigned lesson. Paper and Answer Key
 Differentiate optimization model, Inventory Management pencil test Showmanship and
 Role of Inventory smartness in giving
mixed integer linear programming,
 Optimization Model Discussion Individual and group reporting technique in SCM Graded Rubrics the commentaries.
stochastic modelling, uncertainly method Networks: Network model. SCM inventory recitation
 Mixed Integer Linear
management: role of inventory, optimization model,
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modelling and Bi- level Programming Reporting mixed integer linear programming, stochastic Class Rubrics Become effective
optimization.  Stochastic Modelling method modeling, Uncertainty modelling and bi- level Participation and responsible
 Elucidate and perform the role of  Uncertainty Modeling optimization. planner.
inventory.  Bi- Level Optimization

At the end of the lesson, the students Supply Chain Management- Lecture Transitional Technique in SCM pricing and revenue Class Rubrics Become familiar with Week
will be able to: Pricing and Revenue Method and SCM integration. Participation the SCM integration, 11
 Perform SCM pricing and revenue Management pricing and revenue.
management and integration.  RM for Multiple Discussion Socialized classroom discussion technique in Paper and Answer Key
 Differentiate Rm for multiple Customer segment method scheduled topic. pencil test Showmanship and
 RM for perishable smartness in giving
costumer segment, RM for
Asset Reporting Individual and group reporting technique in SCM Group Activity Rubrics the commentaries.
perishable asset, RM for seasonal method pricing and revenue: RM for multiple costumer
 RM for seasonal
demands, RM for bulk and spot demands segment, RM for perishable asset, RM for seasonal Paper and Answer Key Coordination
demands and Push and pull  RM for Bulk and Spot demands and Rm for bulk and spot demands. SCM pencil test
system. Demands integration: push and pull system and demand- driven Teamwork and
Supply Chain Management- strategies. Participation
 Execute demand driven Integration
strategies.  Push System
 Pull System
 Difference of Push
and Pull System
 Push and Pull System
 Demand- Driven
Strategies
At the end of the lesson, the students Supply Chain Management- Lecture Transitional Technique in SCM role of it and SCM Class Rubrics Become familiar with Week
will be able to: Role of it Method Agile and Reverse supply chains. Participation the supply chain. 12-17
 Discuss electronic commerce,  Electronic Commerce
and electronic data interchange.  Electronic Data Discussion Recitation Technique in scheduled topic. Graded Rubrics Showmanship and
 Execute barcode scanning, data Interchange method Recitation smartness in giving
 Barcode Scanning the commentaries.
warehousing, and enterprise Reporting Individual and group reporting technique in SCM role Group Activity Rubrics
 Data Warehousing
resource planning tools. method of it: electronic commerce, electronic data Coordination
 Enterprise Resource
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 Apply agile supply chain and Planning (ERP) Tools. interchange, barcode scanning, data warehousing Paper and Answer key
reverse supply chain. Supply Chain Management- and enterprise resource planning (ERP) tools. SCM pencil test Teamwork and
Agile and Reverse Supply Agile and Reverse supply chains: agile supply chain Participation
Chains and reverse supply chain.
 Agile Supply Chain Developed critical
 Reverse Supply Chain Investigatory Experimenting technique in planning and designing Individual Rubrics and creative
method individual supply chain. Activity thinking.

Week
18
F I N A L E X A M I N A T I O N

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VII. Course Requirements and Grading System

Requirements Points Weight

(%)
Mid-Term 40
Class Standing 60
Quiz 150 20
Laboratory, Project, and Simulation 150 20
Class Participation/ Recitation 150 10
Attendance 50 10
Term Examination 100 40
Final Term 60
Class Standing 60
Quiz 150 20
Laboratory, Project, and Simulation 150 20
Class Participation/ Recitation 150 10
Attendance 50 10
Final Examination 100 40

Grading System: Absolute Standard: Class Standing (60%) + MTE/FE (40%) = 100%
Final Grade = Mid Term Grade (40%) + Final Term Grade (60%)

Raw Score Grade Equivalent Descriptive Equivalent

60%
98 – 100 1.00 Outstanding
93 – 97 1.25 Outstanding
88 – 92 1.50 Very Satisfactory
83 – 87 1.75 Very Satisfactory
79 – 82 2.00 Very Satisfactory
74 – 78 2.25 Satisfactory
70 – 73 2.50 Satisfactory
65 – 69 2.75 Satisfactory
60 – 64 3.00 Fair
55 – 59 4.00 Conditional
Below 55 5.00 Failed
INC Incomplete
DRP Officially Dropped without Credit
UD Unofficially Dropped with a grade of 5.00

XIV. Suggested Readings and References

A) Book/Printed Resources
 Anon., “The Physical Internet – A Survey of Logistics,” The Economist, (June 17, 2006), pp. 3-18.
 Siems, “Supply Chain Management: The Science of Better, Faster, Cheaper,” Federal Reserve Bank of Dallas –
Southwest Economy, March/April (2005), pp. 1,7-12.
 Laura R. Kopczak and M. Eric Johnson, “The Supply Chain Management Effect”, MIT Sloan Management Review, Vol.
44 No 3 (Spring 2003): 27-34
 Hammer, “The Super-efficient Company, Harvard Business Review, 79:9 (2001), pp. 82-91.
 Rice and Hoppe, “Supply Chain vs. Supply Chain – the Hype & the Reality,” Supply Chain Management Review, 79:9-10
(2001), pp. 46-54.
B) e-Resources
 Odom, Clement K., "Logistics and Supply Chain Management in the Hotel Industry: Impact on Hotel Performance in
Service Delivery" (2012). UNLV Theses, Dissertations, Professional Papers, and Capstones. 1339.
https://digitalscholarship.unlv.edu/thesesdissertations/1339

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 Wyndham Hotels & Resorts 2012 Corporate Information. (2012). Retrieved from
http://www.wyndham.com/corporate/recruiting/disciplines/corporateoffice/main.wnt

 Terry, L. (2007) Hospitality Logistics: Supply Chains Made to Order. Retrieved from
http://www.inboundlogistics.com/cms/article/hospitality-logistics-supply-chains-madeto-order/

 STR Global (2012). Hotel types. Retrieved from

http://www.strglobal.com/Resources/Glossary.aspx#H

 Partridge, A.R (2011) Foodservice logistics brings value to the table. Retrieved from
http://www.inboundlogistics.com/cms/article/foodservice-logistics-brings-value-to-the table/

 Ricker, F., & Kalakota, R. (Fall 1999) Order fulfillment: The hidden key to e-Commerce success. Supply Chain
Management Review 62-65. Retrieved from http://www.logistech.us/lsi/resources/SCM9911ecomm.pdf

Prepared by: Reviewed by:

DONDON T. DAGDAG EVANGELINE C. REMOLAZO, PhD

Instructor I Department Chair

Recommending Approval:

VILMA M. SANTOS, MIT CARLO F. VADIL, DPA

Dean, CIT Campus Administrator

Approved by:

JOCELYN P. CABRERA, PhD

Vice President for Academic Affairs

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