Journal

for

Service Q uality
E nhancement
(JSQE )

New international academic journal

“Journal for Service Quality Enhancement (JSQE)” launched in Dhaka

A new international academic journal, devoted to the development and improvement of service
quality in business and commerce, Journal for Service Quality Enhancement (JSQE) was
launched on Saturday (July 31’ 2021).

The online session of JSQE, a project of Center for Service Quality Enhancement (CSQE),
brought together a pool of world-renowned professors, researchers, and scholars to collaborate as
the journal’s esteemed editorial board. The session was inaugurated by the Editor of the journal
and lead consultant for CSQE, Professor Dr. Md. Tareque Aziz.

Professor Dr. Aziz said, “JSQE’s mission is to provide a good platform for local researchers.
And as UGC now requires faculty members to publish in good quality journals, JSQE will
provide a solid platform for young talented researchers and scholars of the country to publish
their research works within the country”. The journal will also work to bridge the gap between
the industry and the academia, he added.

The program started with the welcome speech by Professor Dr. Zahurul Alam, Ex Head of
Governance Portfolio UNDP, Bangladesh. Professor Dr. Abu Waheeduzzaman from Texas
A&M University-Corpus Christi, USA said, faculty members should publish articles on a large
scale to contribute to Bangladesh's research sector, by this country's budding minds benefit from
 Journal
for

Service Q uality
E nhancement
(JSQE )

their contribution. In addition, he encouraged them to attend international conferences and learn
new ideas for growing Professor Dr. Basav Roychoudhury, from Indian Institute of Management
(IIM), India proposed attracting young scholars to publish. It will help foster their ability to
generate innovative ideas. Professor Dr. Nayem Rahman from Portland State University, USA,
stressed the need to encourage students and faculties for collaborative publication. It will give
rise to the next generation of researchers, he said.

A total of twenty-eight participants including, academicians, researchers and other distinguished

guests from different universities, were present in this virtual program. A thank you speech was
given by Professor Dr. Abul H. Azam of North South University (NSU) acknowledging the
commitment of all the editorial board members in taking JSQE way forward.

The logistical arrangement of the program was done by the Research Assistant (RA) of CSQE
Mr. Adrian Chowdhury. The program ended with a vote of thanks from the host of the program
as well as the Brand Manager of CSQE, Ms. Shakila Yasmin.