REQUEST FOR PROPOSAL

ONLINE HOMESTAY OPERATION AND SYSTEM (CLOUD-PMS) TRAINING FOR

HOMESTAY OPERATOR

TRAINING INSTITUTION

Training Institution Name Meridian Saito College

Registration No 201801043694 (1305726-K)

Address & Phone No No. 81, Jalan 2/90
Taman Pertama Cheras
56100 Kuala Lumpur

No. Tel 03-92810394

No. Fax 03-92815065

Trainers Line up Name: Zahar Ali

&Specialisation, Position
Highest Academic
Qualifications & Working • CEO Meridian Saito Dean, Lé Masters School of
Experience Hospitality & Culinary Arts

Qualifications

• M.Sc. in Computing & Info Sciences Roosevelt

University
• B.Sc. in Computing & Info Sc (1984 – 1986) Gannon
University

Name: Faizal Ayob

Position

• Senior Lecturer, Lé Masters School of Hospitality &

Culinary Arts
• CEO Hopndget Travelly Sdn Bhd/Founder Otel2Go

Qualifications

• PhD Candidate (Victoria University Melbourne)

• MBA (Tourism and Hospitality Management) UUM
• BSc (Hons) Hotel Management UiTM,
• Diploma Hotel Management UiTM
 Name: Atirah Zalia Norzali

Position
Head of Department, Saito University College

Qualification
BSc. Hons Food Service Management, UITM

Experience

• 15 years’ experience in teaching, training and hotel

experiences

Software Achievement • Top 20, The STILE Initiative, Asia Pacific-Hong Kong
2019
• Top 100 Qualifier, Echelon Kuala Lumpur 2019
• Final Demo Day, Cyberview Living Lab Accelerators
2019
• Preliminary Stage for High Impact Program 2,
PlatCOM Ventures 2019
• Finalist MSC APICTA Awards 2019/2018: Tourism
and Hospitality
• Top 15 Demo Day: MaGIC Pre-Accelerator Program:
Female Founder Edition
• Silver Medal Award for the 4th International
Innovation, Design and Articulation 2018 (i-IDeA 2018)
• Gold Medal Award for the 2nd International Food and
Tourism, Innovation & Creativity 2017 (iFaTIIC 2017).
PART B: PROGRAMME SPECIFICATIONS, TENTATIVE & INSTRUCTIONAL GUIDE

Programme Specifications
Program • Homestay /Inap Desa

Mode • Online Training

Cost Budget • 1 homestay operator: RM4000.00
Tenure
• Day 1: 10.00 am until 3.00 pm.
• Day 2: 10.00 am until 3.00 pm.
• Day 3: 10.00 am until 3.00 pm.

Objective
• To provide homestay operators to expand their skills
and stay relevant with industry practices while waiting
for the sector’s revival.

Target Participant
• Homestay and accommodation service provider that
registered with MOTAC.

Content
Homestay System Operations

• Homestay Management in all aspects of Operations

• Implementation of Systems, Policies and Procedures
• Marketing Planning and Implementation System
• Blueprinting the Service-Product and Its Delivery
System
• Comprehensive Control and Reporting System

Cloud Property Management System

● Digital Registration Card

● Booking and Reservations
● Front Desk
● Billing and Invoicing
● Housekeeping
● Reporting and Analytics
● Maintenance
● ID and Passport Scanner
ii) Program Tentative

Time Day 1 Day 2 Day 3

9.00am Slot 1: Online Registration, Ice Breaking & Slot 6: Homestay System & Operations- Part 1 A Secret Stories as Successful Homestay
9.30am Introduction of the Programme operator

9.30am Slot 2: Homestay Marketing Services –Part Slot 7: Homestay System & Operations-Part 2 Slot 10: Cloud Property Management System
10.30am 1

10.30am-
11.00am Break

11.00am Slot 3: Homestay Marketing Services- Part Slot 8 Homestay System & Operations-Part 3 Slot 11: Cloud Property Management System
12.00pm 2
12.00 pm Lunch Break
1.00 pm

1.00pm Slot 4: Homestay Marketing Services- Part Slot 9: Homestay System & Operations-Part 4 Slot 12: Cloud Property Management System
2.00pm 3
Homestay Tourist Experience & Problem Homestay Tourist Experience & Problem Homestay Tourist Experience & Problem
2.00pm Solving Solving Solving
3.00pm