Clause 5: Leadership

5.1. Leadership and commitment

5.1.1. General

ISO 9001:2015 requires top

management to be much more
“hands on” with respect to their
QMS.
 Takes accountability for the effectiveness of their organization's QMS
 Ensures that their organization's quality policy and quality objectives are
consistent with the organization's overall strategic direction and the
context in which the organization is operating.
 Works alongside their people in the organization in order to ensure that
the quality objectives are achieved.
 Ensures that the quality policy is communicated, understood and applied
across the organization.
 Promote process approach and risk-based thinking.
 Makes sure that the quality management system is achieving the results
that are intended.
 Leads people to contribute to the effective operation of the system;
 Drives continual improvement and innovation and develop leadership in
their managers.
 Provides resources for the QMS.
Auditing
 Ensures the involvement of the top management

 Conducts interviews with top management

 Communicates with personnel

 Reviews documented information

 5.1.2. Customer focus

Top management shall

demonstrates leadership and
commitment to customer focus
 Customer requirements and applicable statutory / regulatory
requirements are determined and met.

 The risks and opportunities that can affect conformity of products and
services and the ability to enhance customer satisfaction are
determined and addressed.

 The focus on consistently providing products and services that meet

customer and applicable statutory and regulatory requirements is
maintained.

 The focus on enhancing customer satisfaction is maintained.

Auditing
 Conducts interviews with top management

 Reviews documented information

 Ensures customer satisfaction (customer reviews)

 Ensures legal requirements are met