CBME 1- OPERATION MANAGEMENT AND TQM

PRELIM. EXAM.

NAME:_____________________________________

IDENTIFICATION

1. ____________it’s all about processes. I live by flowcharts and Pareto analysis

2. _____________how can you do a good job marketing a product if you’re unsure of its
quality or delivery status?
3. __________Most of our capital budgeting requests are from operations, and most of
our cost savings, too.
4. __________________ standardization of parts initially as replacement parts; enabled mass
production
5. ___________________ process of handcrafting products or services for individual customers
6. __________________ probability that a product will operate properly within an expected
time frame; that is, a TV will work without repair for about seven years
7. ___________________________ customer-oriented, leadership, strategic planning,
employee responsibility, continuous improvement, cooperation, statistical methods, and
training and education
8. ___________________________ system to achieve customer satisfaction that complements
other company systems
9. ____________ executives create balanced scorecard
10. ____________ monitor and review projects
11. ________________ degree to which a nation can produce goods and services that meet the
test of international markets
12. ___________________ ratio of output to input
13. _______________ an executive responsible for project success
14. _________________ sales made, products produced, customers served, meals delivered, or
calls answered
15. ______________ labor hours, investment in equipment, material usage, or square footage

ENUMERATION

Prevention Costs
1.
2.
3.
4.
5.
Internal Failure Costs
6.
7.
8.
9.
10.

External Failure Costs

11.
12.
13.
14.
15.

COMPLETE THE FOLLOWING CHART

_____________________________________

2.__________
__________

3.______________ 4.____________
___________ _____________
1._____________ __
__________

5.___________ 6._____________ 7.___________

____________ ______________ _____________