MongoDB Support

Enterprise Advanced
MongoDB Support

Guaranteed SLAs 24 / 7 / 365

Guaranteed initial response time for Round the clock support allows in-house
Production issues by highly qualified resources to focus on business differentiating
engineers services and experience a reduction in DBA
tasks

Proactive Best in class

Quicker development cycles and optimised Support from the people who designed and
applications by relying on proactive best developed MongoDB, with 10+ years working
practices, suggestions and strategic planning. with the database.
Accessing MongoDB Support

We use the MongoDB Support

Portal to deliver
customer support and access to
our knowledge-base system.

Click:
support.mongodb.com

* Your assigned username is your company email including the domain (e.g. XYZ@domain.com)
** Each new user receives a welcome email and a separate email to create their password.
The password creation link expires in 24 hours. If your link has expired navigate to:
https://account.mongodb.com/account/login and request a password reset
Homepage

Search the Knowledge Base

(몽고디비 공식 문서 외에
참고용으로 제공되는 문서)

View all cases

(현재 진행중인 케이스)

Open a case
(신규 케이스 오픈)
Edit the Project
Your MongoDB support
subscription is tied to one or more
Projects. The Project outlines your
MongoDB environment and who
has access to create/view cases.

Product & Services:

구매하신 제품/컨설팅 서비스 정보 확인

Environment:
현재 사용하시는 환경에 대해 정보 입력

Team Members:
Support portal 사용 인원 등록
Add / Edit Users

Add Team Member : 유저 추가

- Owner : 1명 - Admin/유저 추가/삭제 권한
- Admin : 유저 추가/삭제 권한
- User : 포털 사용 권한
Create a case
Open a new case from the Homepage,
or by navigating to ‘Cases’. Type your
request, and if no documents are
relevant, click ‘Open a Case’,

Project: select the correct

project

Business Impact: select the severity of the issue

(S1/S2/S3/S4)

Add as much information as

possible, including screenshots
and logs
Support Policy
The terms of Support for our currently and previously available
subscriptions can be found at:
mongodb.com/support-policy