No.

o{:Pri*rted Fages : 2
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100:* i
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(CBCS) (F+R) (2015-16 and Onwards)
(Semester Scheme)
BUSINESS ADMTNISTRATTON
Paper - 3.2 : Soft Skills. for Business
Time : 3 Hours Max. It{arks : 7O

Instntctlon : Anstaers shauld be uritten in Engltsh onlg.

SECTIOIT . A

Ar,rswerany 5 sub-questions. Each question carries 2 marks. 5x2=1O

1. (a) What do you mean by Non-Verbal Communication ?
(b) What is Internal Communication ?
(c) Give tl:e meaning of Presentation.
(d) What do you mean by Interview ?
(e) What do you mean by Brainstorming ?
(0 Write the meaning of Acknowledgement.
(S) What is Covering Letter ?

SBCTION . B

Answer any 3 questions. Each question carries 6 marks. 3x6=.18

2. Explain the fea{ures of Communication.

3. State the importance of good Public Speaking.

4. Write a note on preparations for conducting an Interview.

b. Explain tlr.e importance of Meeting.

,

6. Explain tJ:e objectives of a Business Letter.

P.T.O.
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sE'grlolr - c
14 marks' BxL4=42
Answer aay 3 questions' Each question carries
7. Briefly explain various Barriers of Communication'

8. Explain Important features of .Effective Presentation'

9. Discuss the puipose and limitations of Interview'

lo.DraftaResumeforthepostofMarketingExecutiveinDellLtd.Mysore.

11. Draft an enquiry letter to Reliance Mobiles, K'R' Road' Bangalore about
phones
availability of roil Smart Brand and request a Quotation
of Samsung
for the sarne.

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