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    Case-5 1

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    Tayeb Khan
    The salesperson John Andrews noticed several nonverbal cues from Martha Gillespie that indicated she was not interested in the meeting or John's product. Martha was late, did not apologize, and immediately began talking to her secretary about non-work topics. During the meeting, Martha ignored John, read letters, sang, and talked to her husband on the phone. Martha's averted eyes and attention, fidgeting, and focus on other conversations showed a lack of interest in John's pitch.

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    Case-5 1

    Uploaded by

    Tayeb Khan
    43 views1 page
    The salesperson John Andrews noticed several nonverbal cues from Martha Gillespie that indicated she was not interested in the meeting or John's product. Martha was late, did not apologize, and immediately began talking to her secretary about non-work topics. During the meeting, Martha ignored John, read letters, sang, and talked to her husband on the phone. Martha's averted eyes and attention, fidgeting, and focus on other conversations showed a lack of interest in John's pitch.

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    The salesperson John Andrews noticed several nonverbal cues from Martha Gillespie that indicated she was not interested in the meeting or John's product. Martha was late, did not apologize, and immediately began talking to her secretary about non-work topics. During the meeting, Martha ignored John, read letters, sang, and talked to her husband on the phone. Martha's averted eyes and attention, fidgeting, and focus on other conversations showed a lack of interest in John's pitch.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    43 views1 page

    Case-5 1

    Uploaded by

    Tayeb Khan
    The salesperson John Andrews noticed several nonverbal cues from Martha Gillespie that indicated she was not interested in the meeting or John's product. Martha was late, did not apologize, and immediately began talking to her secretary about non-work topics. During the meeting, Martha ignored John, read letters, sang, and talked to her husband on the phone. Martha's averted eyes and attention, fidgeting, and focus on other conversations showed a lack of interest in John's pitch.

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    of 1

    The Nonverbal cues that the salesperson, John Andrews, experienced when contacting

    Martha Gillespie has given below :

    1. Martha is not that much attentive for the meetings, that is why she forgot about
    the meeting.
    2. Martha was late but she was not looked sorry.
    3. She came late and after coming late she was interest to talk with secretary about a
    tennis game.
    4. Martha was killing john’s meeting time by talking with her secretary.

    5. Eyes ; as Martha Gillespie’s eyes were averted and focused on other things.

    6. Martha led john talk when the other competing member came for a meeting.

    7. Martha was ignoring john and reading the letters on her table and started singing,
    after that she also start talking with her husband by phone.

    8. She has stated fidgeting with her golf shoes.

    9. Her averted attention gave signs of lack of interest.

    10. Talk to her secretary about non work related topics

    11. She talked to her husband on the phone while Mr. Andrews waited.

    12. After seeing all these things john should understand that maybe Martha was not
    interest to buy product from john.

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