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Tata Consultancy Service PDF
Tata Consultancy Service PDF
COMPANY PROFILE
Tata Consultancy
Services Limited
TABLE OF CONTENTS
Company Overview
COMPANY OVERVIEW
Tata Consultancy Services Limited (TCS or "the company") is an information technology (IT) services,
consulting and business solutions company. The company operates in Americas, Europe, Asia-Pacific,
the Middle East and Africa. The company is headquartered in Mumbai, India and employed around
353,843 people as of March 31, 2016.
The company reported revenues of (Rupee) INR1,086,462.1 million for the fiscal year ended March 2016
(FY2016), an increase of 14.8% over FY2015. In FY2016, the company’s operating margin was 26.5%,
compared to an operating margin of 24.5% in FY2015. In FY2016, the company recorded a net margin of
22.3%, compared to a net margin of 21% in FY2015.
The company reported revenues of INR297,350.0 million for the third quarter ended December 2016, an
increase of 1.5% over the previous quarter.
Key Facts
KEY FACTS
Tickers
TICKERS
532540
Business Description
BUSINESS DESCRIPTION
Tata Consultancy Services Limited (TCS or "the company") is a part of Tata Group, one of Asia's largest
conglomerates with interests in energy, telecommunications, financial services, chemicals, and
engineering and materials industries. TCS offers domain solutions and consulting to its customers in
banking, financial services, insurance, retail, consumer packaged goods, telecom, and manufacturing
sectors, among others. The company has majority of its operations in the UK, India and North America.
The company operates through five business segments: banking, financial services and insurance; retail
and consumer packaged goods; telecom, media and entertainment; manufacturing; and others.
TCS' portfolio of service offerings includes IT and assurance services, business intelligence (BI) and
performance management, business process services, consulting, digital enterprise, eco-sustainability
services, engineering and industrial services, enterprise security and risk management, enterprise
solutions, iON-small and medium businesses, IT infrastructure services, IT services, platform solutions,
and supply chain management.
TCS provides a range of assurance services across the test value cycle, including test consulting and
advisory services, test services implementation, and managed services.
TCS' BI and performance management services include business process management, enterprise data
management, and integration services. The company provides TCS SOLAR Framework, a service
oriented architecture (SOA) framework of integration and information management services. The offerings
embedded with TCS SOLAR Framework comprise strategic offerings, which include blueprint, scorecard,
healthcheck, planning and budgeting, due diligence, financial consolidation, maturity assessment
business process analysis, business case modeling and capacity planning. Its tactical offerings include
data governance, master data management, data architecting, data mart consolidation, data quality
management, dashboard management, metadata management, performance engineering, data/text
mining document management, services management and knowledge management. The company's
operational offerings include competency center, multi-site rollout, factory services, lifecycle services,
testing management, sustenance services, testing factory, training services, migration/upgrade and
change management.
The company's business process services manage and execute its customer's business processes. Its
analytics services support analytics needs of banking and financial services; energy, resource and
utilities; manufacturing; retail and consumer products group (RCPG); and telecom clients. The company’s
industry services support banking and financial services; lifesciences and healthcare; insurance;
manufacturing and hi-tech; media and information services; retail; telecom; travel, transportation and
hospitality services; energy and utilities. Its’ enterprise services include collections services, customer
interaction management services, finance and accounting, human resources, legal process services,
master data management, and supply chain management.
TCS’ consulting services include business consulting, and IT consulting. Business consulting includes
business process and change management; capital markets; innovation management services; merger
and acquisition services; and program management. IT consulting comprises of business and IT
architecture; cloud and advisory services; IT performance; IT process and service management; IT
strategy; and services integration and management.
Digital enterprise offerings include mobility and pervasive computing; big data and analytics; digital
marketing; social media and workplace reimagination; cloud computing; artificial intelligence (AI) and
robotics; Internet of Things (IoT); and digital commerce.
TCS’ enterprise security and risk management (ESRM) services include a range of integrated security
solutions that help minimize risks, address threats, ensure regulatory compliance, manage security
operations, and protect critical information infrastructure. The company offers a spectrum of services and
solutions in the enterprise security value chain, including managed security services (MSS); governance;
risk and compliance (GRC); enterprise vulnerability management (EVM); identity and access
management (IAM); fraud management and digital forensics; public key infrastructure (PKI) tools; and
platform based monitoring-vital signs.
The service offerings through the company's enterprise solutions include analytics; application
outsourcing; business consulting; cloud services; customer experience management; customer
relationship management; enterprise content management; enterprise resource planning; mobility; and
supply chain management.
The company’s IT-as-a-Service business serves small and medium businesses (SMBs) under the brand
name of iON. A cloud-based enterprise resource planning (ERP), iON was conceptualized by TCS
through close interactions with SMBs across relevant stakeholders, developing an understanding of their
ICT consumption pattern and business challenges. iON Cloud ERP Solution is designed to provide SMBs
all the necessary on-premise hardware needed to run the enterprise; network equipment and bandwidth
to connect to the iON applications hosted in a data center; and office solutions relevant for SMBs. It also
addresses the solution needs at a business level, including finance and accounting, CRM, human
resource management, payroll, procurement and inventory, and smart identity management solution. iON
also addresses core industry vertical solution needs through an ERP; and niche vertical application
requirements including detailed business analytics.
TCS' IT infrastructure services include IT service desk, data center services, end-user computing
services, application management services, converged network services, managed security services,
enterprise system management, IT service management, high-performance computing solutions, and
transformation solutions.
management; application modernization; system integration; performance engineering; and open source
platform services.
The TCS' platform solutions provide cloud-based platform solutions and services for the human
resources; finance and accounting; and procurement.
TCS’ supply chain management solution provides differentiated scientific solutions across multiple supply
chain domains, including TCS scientific forecasting, TCS scientific supply chain design, and TCS supply
chain analytics and insights.
In addition, to the above services, the company offers a range of software solutions, including digital
software and solutions; ignio; TCS BaNCS; TCS Cloud plus, TCS MasterCraft; and TCS technology
products.
History
HISTORY
Contracts/Agreements
Year: 2017
Corporate Awards
Year: 2017
In June, the company received the Pega 2017 Partner Excellence in Driving Customer Success:
Advanced Practice Development Award.
Contracts/Agreements
Year: 2017
In October, TCS enterd into a partnership with Softomotive to empower digital workforce that will improve
cycle time, eliminate errors and give clients a better support.
New Products/Services
Year: 2017
In June, TCS launches BaNCS App Development Kit (ADK) that will enable bank to have their own app
and utilized in devices and desktops.
New Products/Services
Year: 2017
In May, Tata Consultancy Services announced unveiling of intelligent software to derive greater value
from costly LED lighting in cities by reducing the typical four to five year payback period to just two to
three years.
Corporate Awards
Year: 2017
In April, the company was named number one position in Europe for customer satisfaction.
Contracts/Agreements
Year: 2017
In November, Tata Consultancy Services partnered with Rolls Royce for digital innovation.
Contracts/Agreements
Year: 2017
In June, TCS and Intel Corporation signed a partnership to construct to create digital transformations that
can assess Global Businesses.
Contracts/Agreements
Year: 2017
In November, the company entered into a partnership with Generali Switzerland, to launch digital
insurance platform.
Contracts/Agreements
Year: 2017
In November, the company collaborated with Zebra Technologies, the company specializes in tracking
technology, to provide operational efficiencies and an enhanced customer experience for Zebra
Technologies.
Contracts/Agreements
Year: 2016
In May 2016, Siemens and TCS expanded their partnership to expand the delivery of big data analytics to
the global manufacturing industry. Subsequently, the company collaborated with GE Healthcare and GE
Digital to develop digital solutions on the GE Health Cloud to deliver benefits to its customers across the
healthcare industry.
Contracts/Agreements
Year: 2016
In March 2016, TCS and GE entered into a strategic alliance to expand the industrial internet through
digital reimagination. In the following month, Vistara and the company entered into a long term strategic
partnership, whereby TCS will provide IT services in the area of IT management, application maintenance
and application development to Vistara.
New Products/Services
Year: 2016
In February 2016, the company introduced Voice over LTE for virtualized networks using TCS’ network
function virtualization (NFV) Concerto platform.
New Products/Services
Year: 2016
In January 2016, TCS Japan introduced Cloud communication infrastructure service, ASTEPLUG CI, for
Mitsubishi Corporation. This service enables a common communication infrastructure across the group
companies for uniform security level.
Contracts/Agreements
Year: 2016
TCS collaborated with Brocade, Metaswitch and Ixia, on Intel Xeon platforms to deploy and verify Voice
over LTE service in virtualized networks.
Contracts/Agreements
Year: 2016
In March, TCS and Tealium partnered to integtrate TCS’ best-in-class global services with Tealium’s
customer data platform for the delivery of real-time personalization capabilities and power omnichannel
customer experiences for global businesses.
Contracts/Agreements
Year: 2015
In December 2015, the company entered into a partnership with Vanderbilt University Medical Center
(VUMC) to drive innovation in the healthcare and life sciences fields. In the same month, TCS was
selected by Deutsche Lufthansa to provide testing services and help improve the quality of services of
their technology operations.
Contracts/Agreements
Year: 2015
In November 2015, TCS in collaboration with Intel unveiled Center of Excellence (CoE) for Internet of
Things (IoT) solutions in Hyderabad, India. Subsequently, the company entered into a strategic
partnership agreement with Gfi Informatique on smart cities to meet the requirements of digital initiatives
in public transportation, water and energy and drive the adoption of digital technologies in France.
Contracts/Agreements
Year: 2015
In September 2015, TCS entered into a partnership with Nationwide Building Society in the UK to provide
the ignio neural automation system for batch performance and capacity management. In the following
month, the company entered into a global alliance partnership with Tableau Software. This partnership
will enable customers to implement and integrate rapid analytics and visualize multi-structured data in
forms of patterns, trends and visual insights. In the same month, TCS collaborated with Symantec to
provide analytics driven security services.
Contracts/Agreements
Year: 2015
In July 2015, the company entered into a partnership with Adobe for digital marketing solutions and
services. This partnership enables TCS clients to leverage Adobe’s marketing platform and its core
solutions, allowing them to design and execute strategies and integrated marketing campaigns to suit
specific target audiences and customer profiles. In the same month, TCS entered into a global
partnership with FICO, a leading analytics software company, enabling clients to purchase and implement
FICO solutions through TCS. This alliance will drive faster turnaround for implementation and increase
user productivity for agile digital transformation programs.
New Products/Services
Year: 2015
In June 2015, TCS launched TCS BaNCS Digital, a solution designed specifically for financial institutions
in North America. The US-based banks can now use TCS BaNCS Digital to deliver an intuitive, interactive
and insightful customer experience. TCS BaNCS Digital also allows seamless integration of various
stakeholders in the financial supply chain and its ecosystem. In the same month, TCS launched a new
Next-Gen Technology Solutions Center of Excellence (CoE).
New Products/Services
Year: 2015
In May 2015, Euroclear Finland, the central securities depository (CSD) for the Finnish capital markets,
launched Infinity, a new transaction processing platform, powered by TCS BaNCS for market
infrastructure.
Contracts/Agreements
Year: 2015
In March 2015, TCS in partnership with Cloudera announced certification of big data solutions on
Cloudera Enterprise through the Cloudera Certified Technology Program (CCTP). TCS' big data solutions
certified on Cloudera Enterprise include TCS PeriVista, TCS Sensor Data Analytics IoT Framework, and
TCS ActiveArchive.
New Products/Services
Year: 2015
In March 2015, TCS launched Business Process Innovation and Simulation & Visualization as a Service
(VaaS) in partnership with iRise. This offering is designed to enable customers to realize business
solutions faster by accelerating time to value. In the same month, TCS released its Underwriting
Workbench, a multi-faceted platform that combines dynamic case management, workflow, and decision
support systems with geospatial functions such as mapping and visualization capabilities to form a
solution that augments the efficiency and effectiveness of the entire underwriting process.
Contracts/Agreements
Year: 2015
In January 2015, TCS was selected by Virgin Atlantic Airways to provide fully managed services to
transform and optimize its IT processes, applications and infrastructure.
Corporate Changes/Expansions
Year: 2015
Bank of Bhutan incorporated TCS BaNCS for its core banking solution to support banking services.
Corporate Changes/Expansions
Year: 2015
The company expanded its presence in Singapore with the opening of a new TCS Singapore Banking
and Financial Services (BFS) Center.
New Products/Services
Year: 2015
TCS and Singapore Airlines introduced TCS CrewCollab Solution, a tablet-based mobile application for
cabin crew to deliver more personalized customer service and to automate and streamline in-flight
processes for cabin crew.
Contracts/Agreements
Year: 2014
Diageo selected TCS as its new global IT provider. TCS will manage Diageo's global IT infrastructure,
data centers and servers, in addition to providing service desk support to employees. TCS signed a new
partnership with Microsoft Business Solutions (MBS) at the annual Microsoft Dynamics Convergence
Conference. As part of the partnership, TCS and MBS collaborated on the development of online and on
premise versions of Microsoft Dynamics CRM. TCS signed definitive agreements with Mitsubishi
Corporation to merge TCS Japan, ITF and NTSC. Following the transaction, TCS will a 51% stake in the
merged entity, while Mitsubishi will hold the remaining 49% stake. TCS was appointed as the only
Certification Services and Test Provider for Cloud Data Management Interface (CDMI) conformance
testing by the Storage Networking Industry Association (SNIA).
Contracts/Agreements
Year: 2014
In 2014, TCS was selected by Dutch insurance firm, REAAL, to develop and modernize the mainframe
applications and service its life insurance' portfolio. The five-year engagement will be focused on building
a technology platform for REAAL as it looks to increase agility across the business. TCS partnered with
MapR Technologies to help enterprise customers easily and rapidly capture critical big data insights. In
the same year, TCS launched its User Experience Center of Excellence at TCS' Seven Hills Park Delivery
Center in Milford, Ohio, providing end-to-end consulting and implementation services to customers
seeking innovation and ease-of-use in further leveraging SAP applications. Subsequently, TCS
announced that its customer, Strate selected the Market Infrastructure solution of TCS BaNCS for its
equity and money market depository operations. During the year, TCS and VMware expanded their
partnership to jointly create pre-integrated and pre-tested solutions to accelerate the adoption and
deployment of enterprise scale applications as well as end user computing solutions running on a
software-defined data center architecture powered by VMware infrastructure.
Contracts/Agreements
Year: 2014
Diligenta, a subsidiary of TCS secured a new multi-million pound, multi-year contract with Friends Life
Management Services (Friend Life) for its International operation. As a part of the deal, Diligenta will
configure and implement TCS BaNCS, to support the international operations of Friends Life - Friends
Provident International.
Corporate Changes/Expansions
Year: 2014
In 2014, TCS announced its intent to set up the largest corporate learning and development center in
Thiruvananthapuram, Kerala, India. The company launched the Digital Software & Solutions Group, a
new business unit designed to help customers undergo critical digital transformations through modular,
integrated, industry-tailored licensed software and solutions. TCS announced a new maintenance, repair
and overhaul (MRO) application program with Garuda Indonesia Airlines.
New Products/Services
Year: 2014
TCS introduced TCS Embedded Code Analyzer (TCS ECA), a new solution in collaboration with Nissan
Motor. TCS ECA is developed to enhance the software assurance lifecycle for automotive, high tech and
other industries that develop products, which rely on embedded software.
New Products/Services
Year: 2014
In 2014, TCS completed its significant enhancements to a series of mobile applications developed on
behalf of Avis Car Rental and Budget Car Rental. The upgraded mobile applications will provide
customers of the car rental companies with innovative new functionality, including synchronized pricing
across channels.
Contracts/Agreements
Year: 2013
DNB, a Norway based financial services group, selected TCS as its IT transformation partner, in 2013.
The six-year managed services contract comprises delivery of application maintenance and development
services across DNB's IT portfolio, spanning channels, core-banking and master data areas. In the same
year, the company was selected by CTM, a telecom service provider in Macau, for an IT and business
transformation project, whereby TCS will deploy a new convergent rating and billing system for CTM.
Also, Scandinavian Airlines selected the company as its strategic IT partner. Subsequently, TCS was
selected by Bombardier Transportation, a leader in rail transportation technology, to manage its IT
infrastructure for newly commissioned data centers. During the same year, Zions Bancorporation selected
TCS BaNCS for its core banking transformation program. TCS was selected by the Improvement Service
to implement a Citizen Account Service for Scottish citizens, allowing them to access numerous digital
public services from a single user profile.
Contracts/Agreements
Year: 2013
In 2013, TTCS entered into a long-term agreement with Nokia, a global leader in mobile communications,
to help transform its IT landscape. In the same year, TCS was selected by Norway Post to drive its
strategic transformation. The contract encompasses the delivery of a range of application development
and support services across Norway Post's core portfolio of 55 applications. Subsequently, TCS was
selected by Southern Water to implement a customer services and revenue transformation program.
During the same year, TCS acquired 100% equity shares in Alti, an IT services company based in
France, for E75 million ($97.5 million). The acquisition is expected to strengthen TCS' ability and footprint
to service its customers in France and other regions in Europe. TCS won a six year contract from the
Department of Posts (DoP) for an end-to-end IT modernization program to equip India Post with modern
technologies and systems to enable it to serve more services to more customers in an effective manner.
The company was selected by Network Rail Infrastructure as part of its strategic IT transformation plan.
TCS completed its previously announced acquisition of Alti. In the same year, TCS was selected by
Australian Pharmaceutical Industries (API), a beauty and health retail company, to deliver a major IT and
business transformation program, whereby TCS will deliver SAP technology to unify and enhance
mission-critical IT systems across API's retail and wholesale operations. Also, the company announced to
set up a software development campus in Indore, Madhya Pradesh, India.
Acquisitions/Mergers/Takeovers
Year: 2012
The company acquired Computational Research Laboratories (CRL), a wholly-owned subsidiary of Tata
Sons, a pioneering start-up firm in the arena of high performance computing solutions in India. This
acquisition enabled TCS to extend its suite of solutions and offer integrated high performance computing
applications and cloud services to its large base of customers.
Contracts/Agreements
Year: 2012
Diligenta concluded a multi-year, multi-million dollar transformation project at Phoenix Group, the UK's
largest specialist consolidator of closed life funds, in 2012. Subsequently, the company signed a multi-
year, multi-million Euro contract with Europcar, the car rental leader in Europe. Under the contract, TCS
would manage strategic IT Services development for Europcar's French operations. During the same
year, the company announced a joint venture with Mitsubishi Corporation. The joint venture named
Nippon TCS Solution Center Limited will offer a suite of IT, BPO and infrastructure services to Japanese
corporations. TCS BaNCS signed an agreement with Savvis, a CenturyLink company and global leader in
cloud infrastructure and hosted IT solutions for enterprises, which would allow the TCS BaNCS suite of
products to be offered on a cloud-enabled hosted environment in North America. During the same year,
the company teamed with SAP to co-develop SAP Retail Execution 3.0 for the benefit of consumer
packaged goods (CPG) customers.
Corporate Changes/Expansions
Year: 2012
TCS opened its Silicon Valley Customer Collaboration Center in Santa Clara, California.TCS opened its
Center of Excellence for Oracle Exadata Database Machine in Kolkata, India. TCS opened a new
Plans/Strategy
Year: 2012
The company announced plans to set up operations in the state of Madhya Pradesh, India by building a
new integrated campus in Indore for IT and BPO with an initial investment of INR5.5 billion ($0.1 billion) in
the first phase.
Contracts/Agreements
Year: 2011
du, an integrated telecom service provider, selected TCS as its IT managed services partner.
Subsequently, Nedbank investor services (NIS), a division of Nedbank, selected the TCS BaNCS suite of
products to replace its existing securities and custodial applications. The company won a contract from
Air Liquide to provide application development and maintenance services. Subsequently, TCS Financial
Solutions, a strategic business unit of TCS, signed a contract to provide ABN AMRO Clearing Bank with
TCS BaNCS integrated solution as part of a modernization program to replace its legacy infrastructure. In
the same year, Hyderabad-based Razi Healthcare selected iON, a strategic unit of TCS, as a provider of
business solutions to scale up its business and enhance customer experience.
Contracts/Agreements
Year: 2011
PostFinance Switzerland, a leading Swiss provider of domestic and international payment services,
selected TCS BaNCS to overhaul part of its operations. During the same year, Westpac Life NZ, a New
Zealand-based provider of banking and financial services for personal, business and agribusiness
customers, selected TCS BaNCS Insurance to assist the financial institution to upgrade and transform its
life insurance software platform. TCS signed a collaboration agreement with Felda Prodata Systems, to
jointly develop and deliver strategic IT services and solutions for the Malaysian market. Subsequently,
Deutsche Bank selected the company as a strategic partner for its Production Management
Transformation Initiative, within its Capital Markets business unit. During 2011, Diligenta won a $2.2
billion contract from Friends Life, a provider of pensions, investments and insurance.
Corporate Changes/Expansions
Year: 2011
TCS inaugurated its first learning and development center for campus trainees in Hyderabad, India.
Corporate Changes/Expansions
Year: 2011
TCS and the Singapore Management University established TCS-SMU iCity Lab at Singapore
Management University.
New Products/Services
Year: 2011
New Products/Services
Year: 2011
In 2011, the company enhanced its TCS BaNCS solution by integrating Progress Apama Complex Event
Processing Platform.Subsequently, TCS in cooperation with SAP launched AURA Dealer Business
Management (DBM) Golden Template, a new predefined service based on an innovative, business-ready
and "lean" model built for the auto retail sector.
Contracts/Agreements
Year: 2010
In 2010, TCS won a five year contract from Malaysia Airlines (MAS) for IT infrastructure services. In the
same year, the company received a contract from Rolls-Royce to provide a range of engineering services
across the entire product life-cycle to support and enable the Rolls-Royce strategy to expand its
engineering services footprint in India. Subsequently, the company partnered with Xynteo to jointly create
solutions for a low carbon economy. During the same year, the company won a multi-year outsourcing
contract with Telenor Norway to provide application maintenance and development services. TCS
entered into a multi-year agreement with Supervalu for a full services engagement. The company also
won a contract from the state of Karnataka to establish and manage the State Data Center (SDC). In the
same year, TCS BaNCS secured SWIFTReady 2010 certification in three categories: securities
processing, corporate actions and payments. Subsequently, the company won a contract from Indian
Bank to implement the Smart Card-based Financial Inclusion Solution (FIS) to extend the banking
services in unbanked/under-banked areas.
Corporate Changes/Expansions
Year: 2010
TCS and British Airways launched an integrated solution for the maintenance, repair and operations
(MRO) industry. The Commonwealth Bank of Australia completed the implementation of TCS BaNCS
Banking Platform to support its first Indian branch in Mumbai, in 2010.Subsequently, the company
launched its new BPO center in the Philippines. During the same year, Deutsche Bank announced that it
would implement TCS BaNCS Core Banking as its new core banking platform for global transaction
banking.
Contracts/Agreements
Year: 2009
The company won contracts from Michaels Stores, Ducati Motor Holding and 4U Group, worth a
combined $117 million, to provide application development and support services. Subsequently, Cisco
and TCS entered into a strategic alliance to develop and deliver IT service solutions to help customers
build or evolve next-generation data centers by taking advantage of the network as a platform. During the
same year, TCS opened a new development center at Lucknow, Uttar Pradesh, India. The company won
a $25 million contract from Volkswagen Group UK to provide IT transformation and support services; $24
million contract from Singapore Airlines; and a $60 million contract from Saab Automobile. Subsequently,
the company opened its third global delivery center in Queretaro, Mexico.Subsequently, TCS won
contracts from the Government of Andhra Pradesh, Carnation Auto and Singapore People's Association,
Chamber of Commerce of Saudi Arabia, British Petroleum and Avaya.
Contracts/Agreements
Year: 2009
TCS signed a partnership agreement with K2, the industry leader in business application platforms and
solutions, to collaborate and co-market comprehensive, integrated and process-driven solutions to
customers globally. The alliance is expected to enable customers to leverage existing investments with a
reduced time to market for enterprise-class business applications and business process management
software.
Corporate Changes/Expansions
Year: 2009
The company opened its development center, TCS Kalinga Park in Bhubaneswar, Orissa, India, in 2009.
In 2009, TCS opened a new Global Delivery Center in Buenos Aires, Argentina. The company also
expanded its Regional Support Center in Dubai to support its core banking customers in the Middle East.
Acquisitions/Mergers/Takeovers
Year: 2008
The company acquired all of Citigroup's interest in Citigroup Global Services (CGSL), the India-based
captive BPO arm of Citigroup for approximately $505 million.
Commercial Operation
Year: 2008
The company also commenced construction at its largest development center, TCS Sahyadri Park
located in Hinjewadi, Maharashtra, India.
Contracts/Agreements
Year: 2008
In 2008, the company signed a five-year contract to be the global engineering partner of ArvinMeritor, a
global supplier of integrated systems, modules, and components to the motor vehicle industry.
Subsequently, the company won IT services contracts from Virgin Atlantic, Superpartners, Maroclear,
LCH.Clearnet, Ericsson, National Securities Depository, Singapore Airlines, International Organization for
Migration, Uganda Revenue Authority, and Indian Ministry of External Affairs. In addition to the sale, TCS
signed an agreement with Citigroup to provide, through CGSL, process outsourcing services to Citigroup
and its affiliates for an aggregate amount of $2.5 billion over a period of nine-and-a-half years. During the
year, the company partnered with Saab for the establishment of Saab's Aeronautical Design and
Development Center (ADDC) in India.
Contracts/Agreements
Year: 2008
TCS entered into an agreement with Sony Pictures Entertainment to develop and deploy Service-
Oriented Architecture (SOA) solutions. Subsequently, Diligenta, a subsidiary of TCS, bagged a contract to
deliver BPO services to support the UK operations of Sun Life Financial of Canada.Subsequently, the
company was selected by Nokia Siemens Networks for providing global research and development
services.
Corporate Changes/Expansions
Year: 2008
The company strengthened its presence in China with the opening of a Global Delivery Center in Tianjin,
China.
Corporate Changes/Expansions
Year: 2008
The company consolidated its operations in Eastern Europe, the Middle East, Africa and Latin America
into a strategic business unit, Emerging Markets, in 2008. During the same year, the company launched
its second delivery center in Hyderabad, India. The company also signed a multi-year contract with
Chrysler for providing a portfolio of IT services. TCS opened TCS Seven Hills Park, a delivery center and
its largest North American facility in Milford, Ohio.
Contracts/Agreements
Year: 2007
In 2007, the company entered into a strategic engagement with Parkway Hospitals, one of Asia's
healthcare organizations, to provide and implement a leading healthcare information management
solution for their hospitals, including Gleneagles, Mount Elizabeth, East Shore Hospitals, Parkway
Laboratory Services, Medi-Rad Associates, as well as clinics globally. In the same year, the company
started a joint venture in China, TCS (China) with its Chinese partners. In the same year, the Nielsen
Company, and TCS entered into an agreement for outsourcing a portion of Nielsen's IT and operations
functions worldwide. The contract was valued at $1.2 billion, under which TCS would assume
responsibility for Nielsen's IT and operational processes, and integrate and centralize multiple systems,
technologies and processes.
Corporate Changes/Expansions
Year: 2007
The company extended its global network delivery model with a new center in Mexico. Also, the company
opened a new delivery center in Mexico to serve as a near shore center for the US clients. In 2007, the
company launched TCS South Africa, its new subsidiary in South Africa.Subsequently, the company
announced a series of investments for embedded systems research in verticals like automotive,
consumer electronics, telecom, and office automation to fuel innovative solutions focused on the needs of
the Japanese market.
Stake Sale
Year: 2007
The company increased its stake from 51% to 100% in the joint venture IT services company, TCS do
Brasil.Subsequently, the company and Tata Sons sold 50% stake in SITEL India to the US based Sitel.
Contracts/Agreements
Year: 2006
The company entered into the UK BPO Life Assurance market by securing a £486 million ($777.6 million)
deal from Pearl, the Peterborough based closed fund group, in 2006. The company set up an office at
Colombia and acquired three new clients in Colombia, including the Ministry of Finance and two telecom
companies. Subsequently, TCS APAC, a subsidiary of TCS, signed a commercial agreement with Beijing
Zhongguancun Software Park Development, Uniware and the Tianjin Huayuan Software Area
Construction and Development to establish China's first industrial scale software company.
Corporate Changes/Expansions
Year: 2006
The company launched its Japan off-shore development center (J-ODC) at its facilities at Salt Lake,
Kolkata. TCS acquired TCS Management (formerly called Total Communication Solutions), a privately
owned consulting company in Australia.
Acquisitions/Mergers/Takeovers
Year: 2005
TCS acquired Financial Network Services (FNS), an Australian core banking solutions vendor; and
Comicrom, a BPO organization in Chile.
Acquisitions/Mergers/Takeovers
Year: 2005
Tata Infotech, one of the leading IT firms, merged with the company.
Contracts/Agreements
Year: 2005
TCS and State Bank of India (SBI) formed a joint venture to provide advanced technology solutions and
domain consulting for the banking and financial services sector.
Corporate Changes/Expansions
Year: 2005
Acquisitions/Mergers/Takeovers
Year: 2004
TCS acquired the remaining 51% equity in Aviation Software Development Consultancy India (ASDC),
making ASDC a wholly owned subsidiary. Subsequently, the company acquired Phoenix Global Solutions
from the Phoenix Group.
Corporate Changes/Expansions
Year: 2004
The company opened the performance engineering lab at its operations center in Bloomington,
Minnesota.
Divestiture
Year: 2004
TCS sold Intelenet Global Services to HDFC and also launched its Burbank-based Media and
Entertainment Lab.
Stock Listings/IPO
Year: 2004
The company's shares were listed on the National Stock Exchange and the Bombay Stock Exchange of
India, in 2004.
Acquisitions/Mergers/Takeovers
Year: 2003
In 2003, the company acquired Airline Financial Support Services (AFS), a business process outsourcing
(BPO) firm providing services to the airline and hospitality industry.
Corporate Changes/Expansions
Year: 2003
Contracts/Agreements
Year: 2002
The company signed a three year agreement with United Utilities Water for the delivery of IT services, in
2002. During the same year, TCS signed a contract with GE Medical Systems (GEMS) to provide global
IT solutions and services. The company signed a memorandum of understanding (MoU) with Zoom
Networks, an IT and telecommunications service provider in China, to deliver IT consulting and system
integration services to local and multinational companies operating in China. Subsequently, TCS signed
an MoU with NEC Singapore to explore collaboration in four key areas: security products and solutions,
sale of NEC supercomputers, e-government solutions, web integration and software development.
New Products/Services
Year: 2002
TCS launched eIBS, an integrated brokerage solution and opened its new city office in Hyderabad, India.
Subsequently, TCS America launched its healthcare practice, offering Health Insurance Portability and
Accountability Act (HIPAA) consulting and implementation, consultation in healthcare, integration of
disparate systems and solutions.
Acquisitions/Mergers/Takeovers
Year: 2001
Acquisitions/Mergers/Takeovers
Year: 2001
Telenor increased its stake in Pannon to 100%, and DiGi to 61%, as well as acquired Comsat Mobile
Communications from Lockheed. The company's other acquisitions during the same year included the
purchase of the remaining 50% stake in Canal Digital.
Contracts/Agreements
Year: 2001
In 2001, TCS formed a global partnership with Trivnet, an Israel based provider of online payment
solutions. The company entered into a multi-year collaborative agreement with the Hyderabad based
Centre for DNA Fingerprinting and Diagnostics (CDFD) for research in the area of Bioinformatics.
Divestiture
Year: 2001
Corporate Changes/Expansions
Year: 1995
Incorporation/Establishment
Year: 1968
Tata Consultancy Services Limited (TCS or "the company") was established in 1968 as the holding
company of the Tata Group. Throughout the 1980s and 1990s, TCS invested heavily in software
engineering practices and standards, software quality assurance, software project management, software
process and allied metrics as well as research and development in software engineering and software
technology.
Key Employees
KEY EMPLOYEES
Industrial Services
P R Krishnan Head, Infrastructure Senior Management
Services
Siva Ganesan Head, Assurance Services Senior Management
Dinanath Kholkar Head, Business Process Senior Management
Outsourcing
V Ramakrishnan Chief Financial Officer Senior Management
Vishwanathan Iyer Head, Legal Senior Management
Cyrus Mistry
Mr. Mistry currently serves as the Chairman at TCS. He has been associated with the Shapoorji Pallonji
Group since 1994. Mr. Mistry was appointed as a Member of the Board at Tata Sons in 2006 and
currently serves as its Executive Chairman. He also serves as a Director at Tata Industries; Tata Power
Company; Tata Teleservices; Tata Steel; Tata Motors; and Tata Chemicals.
Clayton M Christensen
Mr. Christensen currently serves as a Director at TCS. He is the Kim B. Clark Professor of Business
Administration at the Harvard Business School, with a joint appointment in the Technology and
Operations Management and General Management faculty groups. Mr. Christensen founded CPS
Corporation, an advanced materials manufacturing company; Innosight, a consulting and training
company; Rose Park Advisors, an investment firm; and The Christensen Institute.
Aman Mehta
Mr. Mehta currently serves as a Director at TCS. He has over 36 years of experience in various positions
at HSBC, including the Chief Executive Officer, Asia Pacific. Mr. Mehta has wide experience in the field of
Banking and Finance. He also serves with board and advisory role in a range of companies and
institutions in India as well as overseas.
Ron Sommer
Dr. Sommer currently serves as a Director at TCS. He began his professional career at Nixdorf. In 1980,
Dr. Sommer was appointed as the Managing Director of the German subsidiary at the Sony Group. In
1986, he became the Chairman of the Management Board at Sony Deutschland and was subsequently
appointed as the President and Chief Operating Officer at Sony Corporation of America in 1990. From
1995 to 2002, Dr. Sommer served as the Chairman of the Management Board at Deutsche Telekom. He
serves on the Boards at MTS OJSC, and Munich Reinsurance.
Venkatraman Thyagarajan
Mr. Thyagarajan currently serves as a Director at TCS. He held numerous senior positions at
GlaxoSmithKline including the Marketing Consultant for Europe; the Area Marketing Director for Middle
East, Africa and Eastern Europe; the Managing Director, India; the Area Director for South East Asia and
South Asia, finally retiring as the Senior Vice President and Regional Director, Asia Pacific. Mr.
Thyagarajan is currently the Vice Chairman at GlaxoSmithKline, India and a Board Member at Varian
Medical Systems.
Vijay Kelkar
Dr. Kelkar currently serves as a Director at TCS. He joined the Planning Commission in 1973 and
thereafter the Commerce Ministry in 1977 as an Economic Advisor, and since then served in various
posts including the Secretary to the Economic Advisory Council to the Prime Minister between 1985 and
1988. In 1994, Dr. Kelkar served as the Petroleum Secretary and was appointed as the Finance
Secretary in 1998. He was an Executive Director at the International Monetary Fund (IMF), overseeing its
operations in South Asia from 2000 to 2002. Dr. Kelkar retired as the Chairman, Finance Commission. He
held several other key positions in the Government of India, amongst them the Advisor to the Minister of
Finance; the Finance Secretary; the Chairman, Tariff Commission and Secretary, Ministry of Petroleum
and Natural Gas. Dr. Kelkar served as the Chairman of the Forum of Federations, Canada from 2010 to
2013.
Ishaat Hussain
Mr. Hussain currently serves as a Director at TCS. He joined the Board of Tata Sons as an Executive
Director in 1999, and has been the Finance Director at Tata Sons since 2000. Prior to joining Tata Sons,
Mr. Hussain was the Senior Vice President and Executive Director of Finance at Tata Steel for almost 10
years. He joined the Board at the Indian Tube Company in 1981. Besides being on the Board at Tata
Sons, Mr. Hussain is also the Chairman at Voltas and Tata Sky. He serves on the Boards at Tata Steel,
Tata Industries, Tata Teleservices, and Titan Industries.
Phiroz A Vandrevala
Mr. Vandrevala currently serves as a Director at TCS. He is the Vice Chairman and Managing Director at
Diligenta, a subsidiary of TCS focused on the life and pensions industry. Prior to taking the leadership
role at Diligenta, Mr. Vandrevala was the Executive Director and Head of Global Corporate Affairs at TCS.
He is also a Director at Punj Lloyd and Jubilant FoodWorks. Mr. Vandrevala was the Co-Chair at the Indo-
British Partnership (IBP) for over five years and is a Board Member at the Indo-British Partnership
Network.
OP Bhatt
Mr. Bhatt currently serves as a Director at TCS. Prior to this, he was the Chairman at the State Bank
Group, which includes State Bank of India; five associate banks in India and five banks overseas; SBI
Life; SBI Capital Markets; SBI Fund Management; and other subsidiaries. Mr. Bhatt also served as the
Chairman at Indian Bank's Association, the apex body of Indian banks.
Ajoyendra Mukherjee
Board:Senior Management
Job Title:Executive Vice President and Head, Global Human Resources
Mr. Mukherjee currently serves as the Executive Vice President and Head of Global Human Resources at
TCS. He joined the company in 1980 and worked in diverse roles and a variety of technical platforms. Mr.
Mukherjee previously held leadership positions and headed TCS' operations in Switzerland and South
Africa and was also the Global Head of Energy and Utilities team. Prior to taking over the human
resources function in 2008, he was the Head of TCS' eastern India operations.
V Ramakrishnan
Board:Senior Management
Job Title:Chief Financial Officer
Since:2017
Mr.V. Ramakrishnan has been the Chief Financial Officer of the company since 2017. Prior to this, he
served as the Head of Finance at TCS North America.
Software:
Revenue Analysis
REVENUE ANALYSIS
Tata Consultancy Services Limited
The company recorded revenues of INR1,086,462.1 million ($16,596.8 million) during the financial year
ended March 2016 (FY2016), an increase of 14.8% over FY2015. In FY2016, the UK, the company's
largest geographic market, accounted for 15.8% of the total revenues.
TCS generates revenues through five business divisions: banking, financial services and insurance
(40.6% of the total revenues in FY2016), retail and consumer packaged goods (14.1%), telecom, media
and entertainment (10.9%), manufacturing (10%), and others (24.3%).
Revenues by segment
In FY2016, the banking, financial services and insurance segment recorded revenues of INR441,626.4
million ($6,746.3 million), an increase of 14.5% over FY2015.
The retail and consumer packaged goods segment recorded revenues of INR152,740.1 million ($2,333.3
million) in FY2016, an increase of 19.1% over FY2015.
The telecom, media and entertainment segment recorded revenues of INR118,543.2 million ($1,810.9
million) in FY2016, an increase of 8.4% over FY2015.
The manufacturing segment recorded revenues of INR109,088.1 million ($1,666.4 million) in FY2016, an
increase of 18% over FY2015.
The others segment recorded revenues of INR264,464.3 million ($4,040 million) in FY2016, an increase
of 14.6% over FY2015.
Revenues by geography
The UK, TCS's largest geographical market, accounted for 15.8% of the total revenues in FY2016.
Revenues from the UK reached INR171,714.3 million ($2,623.1 million) in FY2016, an increase of 8.8%
over FY2015.
India accounted for 6.2% of the total revenues in FY2016. Revenues from India reached INR67,288.1
million ($1,027.9 million) in FY2016, an increase of 10.2% over FY2015.
North America accounted for 53.3% of the total revenues in FY2016. Revenues from North America
reached INR578,916.3 million ($8,843.5 million) in FY2016, an increase of 17.9% over FY2015.
Europe accounted for 11% of the total revenues in FY2016. Revenues from Europe reached
INR119,206.4 million ($1,821 million) in FY2016, an increase of 8.9% over FY2015.
Asia-Pacific accounted for 9.5% of the total revenues in FY2016. Revenues from Asia-Pacific reached
Middle East and Africa accounted for 2.3% of the total revenues in FY2016. Revenues from Middle East
and Africa reached INR24,890.3 million ($380.2 million) in FY2016, an increase of 29.4% over FY2015.
Latin America accounted for 2% of the total revenues in FY2016. Revenues from Latin America reached
INR21,192.5 million ($323.7 million) in FY2016, an increase of 7.7% over FY2015.
SWOT Analysis
SWOT ANALYSIS
Tata Consultancy Services Limited (TCS or "the company") is an information technology (IT) services,
consulting and business solutions company. Diversified end market exposure and geographic presence
offers the company more avenues for revenues and growth. It also reduces the company's exposure to
risk associated with a particular market and facilitates a strong positive global image for the company.
However, restrictions in the new immigration bill in the US could impact the revenues and profitability.
Strength Weakness
Positive outlook for enterprise mobility market offers Growing employee attrition may increase personnel
growth opportunities costs
Rising spend on digital transformation technologies Highly competitive and rapidly evolving IT services
Growing M2M solutions market industry
Positive outlook for cloud-based solutions Restrictions on immigration could impact business
Strength
The company has a broad and balanced services portfolio. TCS' services portfolio includes application
development and maintenance, business process services (BPS), IT infrastructure services, assurance
services, business intelligence, engineering and industrial services, asset leveraged solution, and
enterprise solutions and consulting. The company's application development and maintenance service
offering covers the entire range of services around the software development lifecycle, including re-
engineering and migration. The BPS offers transaction processing services and knowledge-based
services focused on areas of research and analytics, such as biostatistics, customer insights, risk
analytics and predictive analytics. Its enterprise solutions include enterprise resource planning, customer
relationship management, supply chain and content management services.
TCS' IT infrastructure services include data center management services, application management
services, converged network services, managed security services, and enterprise system management,
among others. The company's assurance services provide a wide range of services across the test value
cycle, including consulting and test support services. TCS' business intelligence portfolio includes
business process management, enterprise data management, and integration services. The company's
engineering and industrial services portfolio provides a wide range of solutions catering to individual
customer needs focusing on new product development solutions, product lifecycle management
solutions, plant solutions and services and geospatial solutions. Its asset leveraged solutions include
legal management solution and customer loyalty and point of sale solutions. Moreover, TCS offers
diversified consulting services.
In addition, the company has developed well balanced revenue streams. Application development and
maintenance accounted for 39.9% of TCS' overall revenues in FY2016. This was followed by enterprise
solutions and consulting (17.5%), infrastructure services (15%), business process services (11.6%),
assurance services (8.6%), engineering and industrial services (4.5%), and asset leveraged solution
(3%). The broad services portfolio and balanced revenue streams reduces the business risks and provide
cross selling opportunities to the company. In addition, it also enables the company to tap opportunities in
new as well as existing markets.
The company has a well-established partner network. It develops and nurtures strategic partnerships in
alignment with its strategic vision. TCS' partner programs are specifically designed to jointly work on
partner tools and receive the necessary training, support and resources on partner technology products.
The company has strategic partnerships with major technology players. Its global alliance partners
include Adobe, Amazon Web Services, Bosch, CA, Cisco, Citrix, Cloudera, Dell, Hewlett Packard
Enterprise, Google, IBM, Microsoft, Informatica, Juniper Networks, NetApp, Oracle, RedHat, SAP,
Symantec, and VMware, among others. Well established and a strong network of partners has allowed
the company to create significant and sustainable value to its customers. The partnership network also
allowed TCS to deliver innovative and collaborative solutions by bringing together various technology
teams. A strong partner network provides the company a competitive advantage over its peers.
The company has positioned itself across diversified end markets. Over the last few years, TCS has
strategically expanded the number of end markets to increase revenue and business stability and expand
its opportunities for growth. The company offers IT services for diversified end markets, including banking,
financial services and insurance (40.6% of the total revenues in FY2016); retail and consumer packaged
goods (14.1%); telecom, media and entertainment (10.9%); manufacturing (10%); life sciences and
healthcare (7.1%), hi-tech (5.7%), energy and utilities (4.1%), travel and hospitality (3.6%), and others
(3.9%). The company's exposure to diversified industries spreads its business risk and avoids
dependence on any particular market for revenues. In addition, this allows TCS to serve a wide range of
customers.
TCS also has a diversified geographic presence. The company has strategically expanded its presence
across the globe. TCS has been steadily expanding its geographic footprint. In addition to the traditional
markets for its services which include North America, the UK and Continental Europe, the company has
expanded its presence in emerging markets such as Asia-Pacific, India, Latin America and Middle East
and Africa. In North America, the company invested in local centers including Cincinnati, Ohio; Midland,
Michigan; and Troy, Michigan. Most recently, TCS reinforced its foothold in the Canadian marketplace
with the opening of its new office in Toronto.
Presence across diversified end markets and geographies offers TCS more avenues for revenues and
growth. It also reduces the company's exposure to risk associated with a particular market and facilitates
a strong positive global image for the company.
Weakness
The company witnessed a continued decline of the business performance of its subsidiary, Diligenta.
Diligenta's policy run-offs continued to drag on revenue growth despite other major contracts such as the
UK government's NEST and the disclosure and barring service contracts. The company expects the trend
to continue in the coming few quarters. Sequential business contraction at Diligenta could put pressure on
the company's topline growth in the coming years.
The company has been involved in a lawsuit with Epic Systems. In 2014, Epic Systems filed a legal claim
against the company in the Court of Western District Madison, Wisconsin for alleged unauthorized
download and misuse of Epic Systems’ confidential information and trade secrets. In April 2016, the
company received an unfavorable jury verdict awarding damages totaling $940 million to Epic Systems.
The company is currently in the process of defending the outcome. Although the company maintains
enough funds to support its legal cost, such outcomes against the company could impact its reputation
and business in it major markets.
Opportunity
The market for enterprise mobility solutions has been growing at a rapid pace. Increasing mobile worker
population, emergence of sophisticated mobile devices such as tablets and smartphones and introduction
of several business applications is expected to drive the market for enterprise mobility over the next few
years. According to industry estimates, the global enterprise mobility market is expected to grow at a
CAGR of 24.7% during 2015-22 periods. The enterprise mobility market is forecasted to be valued at
$510.4 billion by 2022, increasing from $86.4 billion in 2014.
The company has been increasing its focus on developing enterprise mobility solutions. The company
offers mobility services which cover all the aspects of mobile application development both on the
enterprise-side and consumer-facing side. TCS' mobility services include mobility strategy consulting;
user experience - design and testing laboratories; mobile application development and maintenance;
automated mobile application testing and performance analysis; mobile application security; integration
with mobile advertisement network; mobile analytics; and TCS mobile environment management.
Additionally, the company also offers customizable pre-built TCS Mobile Universe mobility solutions that
integrate with the client's enterprise system.
The company's significant presence in this market is expected to provide strong growth opportunities in
the coming years.
Digital is creating new opportunities for enterprises to drive efficiency and simplification across the
business. Most brick and mortar businesses were built in a pre-digital era. Therefore, to thrive in the
digital economy, enterprises are on a quest to deliver unique customer experiences, gain real-time
access to insights, improve workforce productivity and create a hyper-connected eco-system. According
to industry estimates, global spending on digital transformation technologies is projected to cross $2.1
trillion by 2019 as organizations are striving to make better use of information related to customers,
markets and products. The spending is forecasted to grow at a compound annual growth rate (CAGR) of
17% during 2014-19 periods. Spending on digital transformation technologies in the US is expected to
follow a similar trend, reaching nearly $732 billion in 2019. The retail industry is forecasted to have the
fastest growing digital transformation spending worldwide with a five year CAGR of more than 21%.
Similar growth is expected to be witnessed in healthcare, resource industries, and telecom.
TCS is one of the leading players offering digital solutions. Its digital transformation offering and digital
strategy consulting solutions help businesses to achieve their objectives and organizational goals, by
exploring opportunities in the new digital era. TCS’ digital transformation experience includes platform
capabilities (Listening and CubbuZZ) from connected marketing solutions; assets such as cross-channel
dashboards; robust interactive marketing experience; and enterprise marketing management and
marketing analytics. The company has been focused on expanding it digital solutions in the recent times.
For instance, in May 2016, TCS partnered with GE Healthcare and GE Digital to develop innovative
digital solutions on the GE Health Cloud to deliver benefits to its customers across the healthcare
industry. In the same month, Siemens and TCS expanded their partnership to expand the delivery of big
data analytics to the global manufacturing industry. The company’s strong presence and increasing focus
on digital solutions would allow it to benefit from the growth in end market.
The market for machine-to-machine (M2M) solutions has been growing over the past few years. M2M
refers to technologies that allow both wireless and wired systems to communicate with other devices of
the same ability. According to industry estimates, the global M2M connections is expected to generate
total revenues of $35.1 billion by 2020, at a CAGR of 11.5% for the 2015-20 periods.
TCS' expertise across industry vertical positions it to deliver M2M solutions for telecom, logistics,
transportation, finance and retail. TCS' comprehensive suite of M2M services includes device engineering
services, connectivity backhaul partnership solutions, middleware, platform build and device support
services. The company's wide range of M2M solutions and its strategic partnerships strengthen the M2M
portfolio and will position the company to grab the rapidly growing M2M solutions market and generate
additional revenues in the coming years.
The cloud has changed the fundamental nature of computing and how business gets done and it
expected to continue to do so in the coming years. The worldwide demand for cloud computing services
is expected to record strong growth in coming years. Cloud computing is a computing infrastructure
model, which enables delivery of software-as-a-service (SaaS). This reduces the upfront royalty or
licensing payments, investment in hardware and other operating expenses. As a result of its benefits, the
cloud services market is expected to grow rapidly. According to industry estimates, worldwide spending
on public cloud services is expected to grow at a CAGR of over 19% from nearly $70 billion in 2015 to
more than $141 billion in 2019. SaaS is expected to remain the dominant cloud computing type, capturing
more than two thirds of all public cloud spending through most of the forecast period. In addition,
worldwide spending on Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) is projected to
grow at a faster rate than SaaS with five-year CAGRs of 27% and 30.6%, respectively.
TCS is well positioned to benefit from the growing cloud and enterprise mobility markets. In the cloud
computing area, the company offers cloud advisory services, cloud deployment and migration services,
cloud development and assurance services, cloud environment build and management service, and
disaster recovery cloud services. In addition, TCS' cloud initiatives include platform BPO solutions, a
PaaS; transformation solutions, an IaaS; iON, a platform that provides cloud services for microbusinesses
in India; and TCS BaNCS, a web-based solution for banking, financial services, and insurance, stock
exchange and broker traders. Strong presence in these markets will provide the company significant
growth opportunities.
Threat
The company is subject to the threat of employee attrition similar to other companies operating in Indian
IT services industry. According to industry estimates, India is set to witness the highest attrition rate
globally. Due to manpower intensive business model of TCS, its success and ability to grow are
dependent on its ability to hire and retain talented people. Although the company continues to make
investment in employee development initiatives through up-gradation of skills, re-skilling and leadership
development, it is facing increasing attrition. The company's attrition levels from 11.3% in FY2014 to
15.5% in FY2016. Although the company maintains a reasonable attrition rate, it may become difficult for
it to protect its best employees from being hired by its peers. In light of the improving economic scenario,
retaining employees may turn out to be a challenge and may also increase the costs incurred by the
company.
TCS operates in highly competitive and rapidly evolving IT services industry. The company competes with
established as well as evolving IT companies in the regional and global markets. In the technology
services segment, the company competes with Wipro, Infosys, HCL Technologies, Tech Mahindra and
IBM. It also competes with consulting firms such as Accenture, Capgemini, and Deloitte, and services
segments of large IT companies like HPE, Dell and IBM. Some of the company's competitors in the
outsourcing services include Cognizant, Computer Sciences Corporation, HPE and IBM Global Services.
The competition in IT market has further increased in recent times due to consolidation in both Indian and
international markets. Intense competition may lead to pricing pressures and also threatens to erode the
Immigration laws in the US and other countries are subject to legislative and policy changes, as well as to
variations in standards of application and enforcement due to political forces and economic conditions. In
addition, the US Congress is considering extensive changes to US immigration laws regarding the
admission of high-skilled temporary and permanent workers. This could have a material and adverse
effect on the company's business, revenues and operating results. In addition, the UK government has
recently introduced an interim limit on the number of visas that may be granted. It is difficult to predict the
political and economic events that could affect immigration laws, or the restrictive impact they could have
on obtaining or monitoring work visas for the company's employees. The US Government is repeatedly
considering extensive changes to the US immigration laws regarding the admission of high-skilled
temporary and permanent workers. In December 2015, the US passed a bill to increase certain Visa fees,
under which a special fee of $4,000 will be levied on certain categories of H-1B visas and $4,500 will be
charged for L-1 visas over a period of 10 years. This is expected to impact the company's cost of doing
business in the US. This could have a material and adverse effect on the company's business, revenues
and operating results
Top Competitors
TOP COMPETITORS
The following companies are the major competitors of Tata Consultancy Services Limited
Accenture plc
Capgemini SE
Cognizant Technology Solutions Corporation
Deloitte Consulting LLP
HCL Technologies Limited
Hewlett Packard Enterprise Company
International Business Machines Corporation
Tech Mahindra Limited
Wipro Ltd
Company View
COMPANY VIEW
A statement by Natarajan Chandrasekaran, the Chief Executive Officer and Managing Director at Tata
Consultancy Services Limited is given below. The statement has been taken from the company's 2016
annual report.
Dear Shareholders,
Your Company delivered a strong performance during 2015-16 and crossed the trillion rupee revenue
milestone, with reported revenues of INR1,08,646 crore at an annual growth of 14.8 per cent. Operating
margins were an industry benchmark at 26.4 per cent for the year, well within our target range of 26-28
per cent.
TCS remained the most profitable company in the Indian IT services industry posting net margins of 22.4
per cent and annual net profit of INR24,292 crore. This performance has enabled your Company to retain
its position as the most valuable company in India with a market capitalisation of INR4,95,770 crore (US$
74.84 billion) as on March 31, 2016.
We have continued our practice to consistently reward our shareholders. In FY16, our total dividend pay-
out was INR43.50 per share including INR27 per share proposed as final dividend. The earnings per
share for the company increased to INR123.28.
Your Company’s customer-centric business model and its philosophy in building new capabilities has led
to increased participation in our customers’ IT spend. The core business portfolio has performed very well
with all key segments posting steady growth led by Banking & Financial Services, Retail, Manufacturing
and Life Sciences - all these industries grew above the company average growth rate on a constant
currency basis.
In terms of markets, growth was well distributed with North America growing 10.8 per cent, Europe by
12.9 per cent and United Kingdom by 8.3 per cent in constant currency terms. India crossed $ 1 billion
milestone in annual revenues while overall revenues from new Growth Markets exceeded $ 3.3 billion on
in FY16.
From a services perspective, growth was led by Infrastructure services, Products & Platforms and
Assurance services. Digital services grew by 52.2 per cent annually with revenues crossing the $ 2 billion
mark.
There were some headwinds in the business environment for your Company. Adverse cross currency
movements severely impacted the reported US$ revenue of 16.55 billion by 4.8 per cent. This resulted in
lower US$ revenue growth of 7.1 per cent year-on-year compared to 11.9 per cent growth in constant
currency terms. Diligenta, our life and pensions subsidiary in the UK continued to experience some
slowdown while the broader insurance vertical also remained weak. Our investment in Japan is yet to pick
up momentum.
Your Company’s talent development initiatives continued to support business growth. At the end of FY16,
TCS had a diverse base of 3,53,843 employees in 55 countries from 129 nationalities including 33.8 per
cent women professionals. We continued to enjoy the highest retention in the industry at 14.7 percent
LTM (last 12 months) for IT professionals. Our employee engagement programs like Fit4Life,
Purpose4Life and SafetyFirst are helping create awareness about health and fitness as well as enabling
our employees to engage with the community to make a positive impact.
It is the commitment and dedication of these TCSers across the world that has helped your Company
perform on a sustained basis. On behalf of all the shareholders, I would like to thank every TCSer for their
drive and passion that has helped this organisation maintain its growth and momentum.
Today, customers see your Company as a partner of choice for their transformation initiatives. This is
evident from the strength of the customer revenue metrics which have shown exceptional improvement in
FY16. We added eight new customers in the $100+ million band taking the total to 37 customers, while 37
new customers were added in the $10+ million band totalling 298 customers. Our customer satisfaction
scores also reached an all-time high, reflecting this trend.
Demand for our services is being driven by the acceleration in the adoption of Digital. Digital is creating
new opportunities for enterprises to drive Efficiency and Simplification across the business. Most brick
and mortar businesses were built in a pre-digital era. Therefore, to thrive in the Digital economy,
enterprises are on a quest to deliver unique customer experiences, gain real-time access to insights,
improve workforce productivity and create a hyper-connected eco-system.
The impact of “Digital Technologies” has further intensified in the past twelve months. We are living in a
digital age, characterised by an accelerating trend of hyper-connectivity between humans and also
between humans and smart devices. As you go through this annual report, we have attempted to
showcase some of the key technology and business trends that are shaping the future of TCS and that of
our customers.
The digital world we inhabit today has very different characteristics from what we have seen in the past. It
is forcing all of us - individuals, enterprises and governments - to learn new ways to engage with our
stakeholders. In addition, widespread adoption of Digital technologies by business is leading to the
evolution of the Smart Enterprise – companies that can respond in real time and provide unique
personalised experiences for its customers.
Smart Enterprises are quick to recognise that in a Digital world, experience supercedes features. This
was not the case even five years ago, when we would buy a product based on its features alone without
even opening the box! But now it’s the experience of the product or service that determines our buying
behaviour. The reason we focus on experience today is because new features are only one software
release away. Whatever the product, be it a smart watch or even a car, every software release brings new
and enriched features.
For a Smart Enterprise to respond in real-time or ahead of time requires dematerialisation of an enterprise
where physical assets now have a Digital interface. Once dematerialised, all enterprise’s assets -
technology, infrastructure, operations, logistics, customer data and content - become software driven and
therefore now available for seamless correlation and deriving proactive insights. For example, as goods
from cars to cans become more ‘intelligent’, a dematerialised smart enterprise can execute, respond, plan
and predict in real-time using insights gleaned from big data.
To succeed, Smart Enterprises have to be Agile by default. Agility is the ability of an enterprise to move
with speed and respond to changes in its environment swiftly (for example, when launching new
products). Your Company is proactively increasing its use of Agile/ DevOps (Development + Operations)
methodologies to radically decrease the time to market of new solutions, while bringing about greater
collaboration between IT and business.
Further, to make sense of voluminous and unstructured data that is increasing exponentially, Smart
Enterprises are using Artificial Intelligence technologies for developing machine learning and deep
learning capabilities. Software robots are playing a bigger role in our lives – from algorithmic trading and
advisory services in financial markets to mapbots which give us daily driving directions. Additionally,
cloud-based models are enabling ‘anywhere-anytime-any device’ access to data which is creating a
significant shift in business models and enterprise IT architectures.
Your Company has been at the forefront of this Digital revolution by making strategic investments across
multiple dimensions ahead of time to ensure that we are well equipped to capture this big opportunity.
3,50,000+ Today, we are Digital partners for 52% of our customers across multiple segments such as
Mobility and Pervasive Computing, Cloud, Big Data, Artificial Intelligence & Robotics – all of which have
grown at a compounded quarterly growth rate of 8-12 per cent during FY16. We have built the right
technology talent combined with deep domain expertise and an understanding of the customer’s
business.
The Digital economy and disruptions in technologies are changing the skills requirements in our industry.
Recognising the need to build the right Digital talent, your Company has made significant investments to
upgrade skills of its employees as well as increase its focus on hiring specialised talent.
TCS has created a world-class Digital Learning Platform - an integrated ecosystem that combines virtual,
physical and experiential learning with high quality content that is available anywhere, anyplace, anytime
and on any device. I am delighted to share that we have trained over 1,20,000 TCSers in multiple digital
technologies during FY16.
Digital transformations entail new ways of collaboration among teams that consist of players with multiple
niche skills – from design to psychology – in order to deliver a ‘customer-first’ experience. Towards this,
we have invested in a new Design Studio in Silicon Valley, staffed with top notch professionals with
diverse skill sets. It is a collaborative space where customers can co-create with TCS in a typical start-up
‘garage’ environment. A new executive briefing centre was also launched for next-generation
engagement with customers using immersive technologies in Mumbai.
Your Company’s significant investments in Digital has resulted in a growing portfolio of Digital products
and TM platforms. TCS’ strategic bets in TCS Bancs for TM Financial Services and iON for the Education
sector have performed well. We also continue to invest in digital platform solutions for key industries,
horizontal functions (Account Payable, HR) as well as technology assets. The new cloud platforms
together delivered $172 million in revenues in FY16, a growth of 37 per cent year on year.
In June last year, we launched ignio, our flagship automation product for enterprise IT that helps
customers analyse, plan and predict their IT needs. TM With its cognitive capabilities, ignio is
technologically an advanced enterprise automation product in the market. Within nine months of its
launch it had signed up TM 16 customers. TCS has also filed 24 patents for ignio till date.
Today’s digital enterprises also face an increased exposure to cyber security threats from phishing
attacks, Advanced Persistent Threat (APT) and hyper-connected universe, data confidentiality and data
sensitivity. TCS has taken proactive steps to combat these threats and ensure uninterrupted service
delivery to customers. We also continue to reinforce our stringent security policies and procedures.
Your Company has been pursuing a two-pronged Research and Innovation (R&I) agenda. Our in-house
R&I programs have been refined to focus on foundational research in areas like deep learning, nano-
materials, cognitive computing and genomics as well as engage in industry-centric innovations like the
use of blockchain technology in banking, connected cars or smart homes.
Your Company remains focused on Intellectual Property creation. At the end of FY16, the company has
applied for 2,842 patents cumulatively, including 565 applied during the past 12 months, of which the
company has been granted 341 patents.
Additionally we continue to build our strategic academic partnerships. In FY16 your Company made a
US$35 million gift to Pittsburgh-based Carnegie Mellon University, which was the all-time largest
corporate gift to the university and the largest gift from outside the U.S. This donation will fund a new
40,000 square feet facility, the TCS Building, which will support education, cutting-edge research and
house state-of-the-art facilities. In India, your Company also announced plans to set up the FC Kohli
Center on Intelligent Systems at IIIT Hyderabad which will coordinate research in related domains across
different centres of the university.
In March, in collaboration with Nashik city and MIT Media Labs, your Company began a unique social
innovation program. The TCS Digital Impact Square is an open Social Innovation Platform to address real
life challenges by engaging with students and entrepreneurs from across India and providing them with
internships to build solutions to challenging social issues using Digital technologies and human centric
design principles.
Your Company made a significant impact in the community with new programs and initiatives. TCS
stepped forward to extend its support towards the ‘Swachh Bharat, Swachh Vidyalaya’ initiative,
announced by India’s Prime Minister Shri Narendra Modi on August 15, 2014. As the largest corporate
contributor to the program, your Company has built dedicated toilets for girl students in 1,472 schools in
Andhra Pradesh, Telangana, Bihar and Tamil Nadu, changing lives of over 80,000 students in the
process by giving them the opportunity to live a healthy childhood and gain an education.
Another landmark initiative was the social transformation of All India Institute of Medical Sciences –
India’s pre-eminent public healthcare institution - where using process re-engineering and technology, a
TCS team worked tirelessly for six months to re-engineer and deploy new processes to reduce waiting
times by 66 per cent to less than two hours benefitting over three million patients annually.
The TCS STEM (Science, Technology, Engineering, Math) program expanded its reach, inspiring young
minds. It is designed to empower students to master digital technologies through innovative technology
learning platforms. TCS contributed to US2020 program to launch a new online platform which aims to
connect more STEM professionals to grassroots volunteering opportunities, acknowledged by the US
White House in a press statement.
Your Company will continue to look for ways to make significant social interventions using digital
platforms and technologies in the areas of health and education going forward.
Last but not least, I am delighted to share that your Company has been recognised and rewarded by
peers and stakeholders. TCS was rated as the world’s most powerful brand in IT Services and also
retained its position as the fastest growing brand within its industry over the last 6 years. Among other
major accolades, TCS ranked number 1 in Europe for Customer Satisfaction by Whitelane Research for
third year in a row. Your Company also appeared in the global Forbes 100 most innovative global
companies list for the eighth consecutive year and topped the Business Today 500 list for the third year in
a row.
Looking ahead, as global businesses aspire to become Smart Enterprises by accelerating adoption of
digital, your Company is very well positioned in this regard. Our rich customer base, domain expertise and
deep understanding of the customer landscape, technology investments and IP combined with our global
scale puts us in pole position to make a significant impact in the Digital world.
I would like to thank shareholders for all their support and encouragement during the year.
Head Office
FRA MYS
Tata Consultancy Services Switzerland Ltd TCS Brazil
CHE Avenida Aruana, 70
Tambore
Barueri SP 06460-010
BRA
Phone:55 11 3306 7000
Fax:55 11 3306 7228
Financial Overview
FINANCIAL OVERVIEW
Summarized Statement
*Note: Eliminations not included, all figures in Million except per share data.
Detailed Statement
*Note: Eliminations not included, all figures in Million except per share data.
Expenses, Total
Depreciation/ Amortization INR 10,799.20 13,491.50 17,986.90 18,880.00 19,870.00
Unusual Expense (Income) INR 0.00 0.00 -4,883.50 0.00 0.00
Other Operating Expenses, INR 10,691.10 13,497.50 15,309.40 43,010.00 46,920.00
Total
Total Operating Expense INR 460,297.10 579,881.00 714,571.90 798,320.00 876,250.00
Operating Income INR 169,597.70 238,212.60 231,912.20 288,140.00 303,410.00
Gain (Loss) on Sale of INR 2.30 45.50 25.40 50.00 30.00
Assets
Other, Net INR 904.30 746.10 612.50 910.00 550.00
Net Income Before Taxes INR 180,897.30 254,018.60 262,984.90 318,400.00 345,130.00
Provision for Income Taxes INR 40,140.40 60,699.90 62,387.90 75,020.00 81,560.00
Net Income After Taxes INR 140,756.90 193,318.70 200,597.00 243,380.00 263,570.00
Minority Interest INR -1,583.80 -1,680.00 -2,075.20 -680.00 -680.00
Net Income Before Extra. INR 139,173.10 191,638.70 198,521.80 242,700.00 262,890.00
Items
Net Income INR 139,173.10 191,638.70 198,521.80 242,700.00 262,890.00
Total Adjustments to Net INR -222.30 -336.50 0.00 0.00 0.00
Income
Income Available to Com INR 138,950.80 191,302.20 198,521.80 242,700.00 262,890.00
Excl ExtraOrd
Income Available to Com INR 138,950.80 191,302.20 198,521.80 242,700.00 262,890.00
Incl ExtraOrd
Diluted Net Income INR 138,950.80 191,302.20 198,521.80 242,700.00 262,890.00
Diluted Weighted Average INR 1,957.22 1,958.73 1,958.73 1,970.43 1,970.43
Shares
Diluted EPS Excluding INR 70.99 97.67 101.35 123.17 133.42
ExtraOrd Items
Diluted Normalized EPS INR 71.11 97.78 99.58 123.15 133.41
DPS - Common Stock INR 22.00 32.00 39.00 43.50 47.00
Primary Issue
Balance Sheet
Cash INR 12,169.50 9,305.20 18,480.00 50,660.00 35,500.00
Cash & Equivalents INR 6,244.10 5,373.40 0.00 0.00 0.00
Short Term Investments INR 58,405.00 141,068.60 178,840.00 225,320.00 420,660.00
Cash and Short Term INR 76,818.60 155,747.20 197,320.00 275,980.00 456,160.00
Investments
Accounts Receivable - INR 172,366.10 222,360.10 242,670.00 280,650.00 280,350.00
Trade, Net
Total Receivables, Net INR 219,224.60 253,904.50 266,690.00 317,470.00 323,490.00
Total Inventory INR 211.50 152.10 1,250.00 2,560.00 2,090.00
Notes Payable/ Short Term Debt INR 1,660.00 2,000.00 0.00 0.00
Current Port. of LT Debt/ Capital INR 300.00 180.00 210.00 200.00
Leases
Other Current liabilities, Total INR 46,810.00 48,520.00 48,640.00 68,600.00
Long Term Debt INR 0.00 0.00 0.00 590.00
Capital Lease Obligations INR 590.00 710.00 620.00 0.00
Total Long Term Debt INR 590.00 710.00 620.00 590.00
Total Debt INR 2,550.00 2,890.00 830.00 790.00
Deferred Income Tax INR 9,160.00 9,190.00 9,000.00 9,920.00
Minority Interest INR 3,540.00 3,660.00 3,440.00 3,580.00
Other Liabilities, Total INR 11,640.00 11,700.00 11,680.00 11,750.00
Common Stock, Total INR 1,970.00 1,970.00 1,970.00 1,970.00
Additional Paid-In Capital INR 19,190.00 19,190.00 0.00 0.00
Retained Earnings INR 775,490.00 825,330.00 683,450.00 732,240.00
(Accumulated Deficit)
Treasury Stock - Common 0.00 0.00 -60.00 -60.00
Unrealized Gain (Loss) INR 7,550.00 5,380.00 6,780.00 4,870.00
Other Equity, Total INR 13,220.00 10,270.00 10,100.00 11,520.00
Total Liabilities & Shareholders' INR 984,950.00 1,032,520.00 878,310.00 939,610.00
Equity
Total Common Shares INR 1,970.43 1,970.43 1,914.29 1,914.29
Outstanding
Cash Flow Currency Dec-2016 (9 Mar-2017 (12 Jun-2017 (3 Sep-2017 (6
Months) Months) Months) Months)
Cash from Operating Activities INR 182,890.00 252,230.00 54,560.00 103,260.00
Cash from Investing Activities INR -112,650.00 -167,320.00 171,670.00 141,560.00
Cash from Financing Activities INR -95,060.00 -110,260.00 -223,470.00 -239,700.00
Net Change in Cash INR -25,490.00 -26,980.00 3,570.00 6,790.00
Net Income/ Starting Line INR 0.00 0.00 59,500.00 124,100.00
Depreciation/ Depletion INR 0.00 0.00 4,990.00 10,030.00
Non-Cash Items INR 0.00 0.00 10,710.00 23,440.00
Cash Taxes Paid INR 0.00 0.00 12,000.00 38,230.00
Cash Interest Paid INR 150.00 200.00 250.00 300.00
Changes in Working Capital INR 182,890.00 252,230.00 -20,640.00 -54,310.00
Capital Expenditures INR -14,670.00 -19,900.00 -5,880.00 -10,770.00
Other Investing Cash Flow INR -97,980.00 -147,420.00 177,550.00 152,330.00
Items, Total
Financing Cash Flow Items INR -950.00 -1,000.00 -990.00 -1,060.00
Total Cash Dividends Paid INR -94,210.00 -109,470.00 -60,420.00 -76,540.00
Issuance (Retirement) of Stock, INR 0.00 0.00 -160,000.00 -160,000.00
Net
Issuance (Retirement) of Debt, INR 100.00 210.00 -2,060.00 -2,100.00
Net
Foreign Exchange Effects INR -670.00 -1,630.00 810.00 1,670.00
Interim Ratios
John Carpenter House, John Carpenter Street, London, United Kingdom, EC4Y 0AN
T: +44 (0) 203 377 3042 | F: +44 (0) 870 134 4371 | E: reachus@marketline.com | W: www.marketline.com