ALINDADA, Luiz Angelo OCENAR, Jeremie Denise 3TOM8

BATADLAN, Joyce Ellaine VILLALUZ, Vronica Dane

LLANETA, Uan Cornelio
Operations Management: Phases in Service Design
Product/Service: A one stop grocery store on the go (On wheels)

The idea of our chosen service is to offer a one stop grocery store on wheels, where customers

can find everything they need, including food and medicines, without the need of leaving their house

because that is what our service is for. One of the results of COVID 19 is to restrict the people from

leaving their houses to reduce the risk of contracting the virus. Given the restrictions even if you have the

means and money, it limits the people from buying what they want and need especially their necessities.

Due to our current situation, the demand is still pretty high because people are still afraid to leave their

respective homes.

The products that we are selling are basic necessities like food and medicines and for the service

would be given by any person who has a knowledge of selling goods. There will be more than one (1) van

that consists of one (1) seller each that will roam around inside subdivisions and villages. Since we are

following health protocols and social distancing, the process of buying goods will be one at a time. We will

also make sure to disinfect the van and the products every once in a while, and the seller must follow the

health protocols for safety measures. It is open from Monday to Sunday (5:30am to 12:00pm) and

customers can request or can order ahead of time on what products they’ll buy just by messaging us on

our official page, and would later on be given a form that they would fill-up.

By using judgmental forecasting, looking and judging from our current situation, We think our

service will be profitable and viable till post-COVID 19 because after COVID 19, residents in subdivisions

are still going to be hesitant in going out to buy their necessities because of the fear that they can still

catch the virus. So, it is better to stay home until the virus has been eradicated. Also, groceries or markets

in most subdivisions are remotely away from them. They can avoid these crowded places by availing our

service. After all, our service offers convenience and accessibility to all their grocery (food and medicine)

needs so that they can get it delivered to their doorstep.