SESSION PLAN

Sector : Tourism
Qualification Title : Housekeeping NC II
Unit of Competency : Provide Valet/Butler Service
Module Title : Providing Valet/Butler Service
Nominal Duration : 32 hours

Learning Outcomes:
LO1. Display professional valet standards
LO2. Care for guest property

A. INTRODUCTION
This module deals with the skills and knowledge required to provide specialist valet/butler services in a commercial accommodation
establishment. This role would generally be undertaken by experienced staff members with sound
organizational and interpersonal skills.

B. LEARNING ACTIVITIES
LO 1: Display professional valet standards
Learning Content Methods Presentation Practice Feedback Resources Time
1. Basic roles of Listen to the
valet and butler Lecture/discuss lecture/discussion of  Information
service within the ion your trainer on sheet
hospitality Information Sheet 3.1-1 Answer Compare your  Self-check 1 hour
industry on Basic Roles of Valet self-check answer to  Answer key
and Butler Service within 3.1-1. answer key.
Philippine hospitality
industry

2. Building rapport
through oral and Lecture/discuss Listen to the Answer  Information
Compare your
written ion lecture/discussion of self-check sheet
answer to
communication your trainer on 3.1-2.  Self-check 1 hour
answer key.
Information Sheet 3.1-2  Answer key
on building rapport
through oral and written
communication.

Video Clip Watch videos on building  Computer 1 hour

Presentation rapport to guest through  Video Clip
oral and written  Projector
communication.


Role playing Dramatize on how to 2 hours
build rapport to guests
through oral
communication.
5. Good grooming
Read information sheet Answer  Information
Self-study Compare your
 3.1-3 on good grooming. self-check answer to sheet 1 hour
3.1-3. answer key.  Self-check
 Answer key

6. Personal hygiene
Self-study Read information sheet Answer  Information
Compare your
3.1-4 on personal self-check sheet
answer to
hygiene.  Self-check 1 hour
3.1-4. answer key.
 Answer key

LO 2: Care for guest property

1. Packing,
unpacking, Self- Study Read information sheet Answer Compare your  Information
storing of guest 3.2-1 on packing, self-check sheet
answer to
luggage unpacking and storing of 3.2-1.  Self-check 1 hour
answer key.
guest luggage.  Answer key

Video Clip Watch video clips on  Computer 2 hours

Presentation packing, unpacking, and  Video Clip
storing of luggage.

Demonstration Observe the  Task Sheet

Perform
demonstration of the Task Sheet  Performance 4 hours
instructor on packing, Criteria
3.2-1 on
unpacking, and storing of packing,
guest luggage. unpacking
 and storing
of guest
luggage.
4. Preparing and
presenting of Read information sheet  Information
Answer Compare your
guest clothes Self-study 3.2-2 on preparing and sheet
self-check answer to
presenting of guest  Self-check 1 hour
3.2-2. answer key.
clothes.  Answer key

Multimedia Watch a multimedia

Presentation presentation on  Computer
preparing and presenting  Projector 1 hour
guest clothes.

Perform
Demonstration Observe the Task Sheet
demonstration of the 3.2-2 on  Task Sheet
instructor on preparing preparing  Performance 3 hours
and presenting guests and Criteria
clothes. presenting
guest
clothes.
7. Cleaning of shoes
Lecture/Discus Listen on the Answer  Information
Compare your
sion lecture/discussion of self-check sheet
answer to
your trainer on 3.2-3.  Self-check 1 hour
answer key.
Information sheet 3.2-3.  Answer key
 Multimedia Watch a multimedia Computer
presentation presentation on cleaning  Video Clip
shoes.  Projector 1 hour

Demonstration Observe your trainer on Perform  Task Sheet

demonstrating the  Performance
Task Sheet
cleaning of shoes. Criteria 3 hours
3.2-3 on
cleaning
shoes.

10. Repair of
servicing buttons Peer Participate in peer Answer Compare your  Information
and zippers Tutoring/Group tutoring/group sheet
self-check answer to
Discussion discussion of information 3.2-4.  Self-check 1 hour
answer key.
sheet 3.2-4 on repairing  Answer key
of servicing buttons and
zippers.

Job shadowing With your trainer, go to 

Villa Maya Resort and
observe a butler repairing 3 hours
buttons and zippers.
 Demonstration Observe your trainer  Task Sheet
Perform
demonstrating the repair  Performance
Task Sheet
of servicing buttons and Criteria 4 hours
3.2-4 on
zippers. repairing
of buttons
and
zippers.
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Prepared by:

GLAZY ANGEL O. DIGAMON