Prepared By:: Sakia Sultana ID: EB143221

Measuring Performance of General Banking Activities,
Prime Bank Limited Raozan Branch,

A Study on Raozan Branch, Chattogram
(This internship report is submitted for the partial fulfillment of the Degree of Bachelor
of Social Science in Economics & Banking)
Prepared By:
Sakia Sultana
ID: EB143221
Department of Economics & Banking
Semester- Spring 2020
Internship Duration: 8th November 2020 to 7th January 2021

Submission Date: 15th July 2021

Faculty of Social Science International Islamic
University Chittagong
Measuring Performance of General Banking Activities,

Prime Bank Limited Raozan Branch,
(This internship report is submitted for the partial fulfillment of the Degree of Bachelor
of Social Science in Economics & Banking)
Prepared By:
Sakia Sultana
ID: EB143221
Semester- Spring 2020
Internship Duration: 8th November 2020 to 7th January 2021

Submission Date: 15th July 2021
Supervised By:
Monir Ahmmed
Associate Professor, Department of Economics & Banking
International Islamic University Chittagong
Signature of Supervisor

Faculty of Social Science
Letter of Transmittal
14th July 2021

To
The Convener
Internship and Thesis Committee
Subject: Submission of Internship Report
Dear Sir,
It is my great pleasure that I am going to submit the report on “Measuring
Performance of General Banking System of Prime Bank Ltd”.
I have tried my best to follow your guidelines in every aspect of planning and
preparing my report. I have collected what I believe to be the most important
information to make my report as specific & coherent as possible. I enjoy the
challenge of preparing the report as it has provided me with an opportunity to
increase my understanding of General Banking. I earnestly thank you for your
guidance during the preparation of this report. I will be grateful to you if you
accept the report. Your support in this regard will be highly appreciated.
Sincerely yours,
Sakia Sultana
Student ID: EB143221
BSS (Economics & Banking)
Acknowledgment
At first, I would like to express my gratitude to almighty Allah whose invisible

guidance helped me to complete this report.
I would like to take the opportunity to express my gratitude to my Internship

Advisor, Monir Ahmmed, Associate Professor of the Department of Economics
and Banking, International Islamic University Chittagong. Whose direction,
guidance, and support helped me a lot in writing this report.
I am highly thankful to all of the employees of Prime Bank Limited, Raozan

Branch for their support that helped me to prepare this report. All of them are
very frank and helpful exceptions. I couldn’t think of a single moment that I am a
student of internee in that bank they help me as their employee.
My deepest appreciation and special thanks to Md. Moqsudul Karim, Operational

Manager, Md. Sahed Hossain, Senior Officer, and S.M. Tanvir Hussain, Senior
Officer, Mohammed Arfat Uddin, Junior Officer of Prime Bank Limited, Raozan
Branch who helped me a lot during my Internship days with valuable advice,
guidance, and necessary information. At last, I must mention the wonderful
working environment and group commitment of this bank that has enabled me a
lot of deals to do and observe the banking activities during my internship period
of three months.
I am also thankful to Mr. Md. Younus, AVP, and Head of Branch for allowing me to
ensure an internship in Prime Bank Ltd.
During my internship tenure, I came across to meet many supporting coworkers

who were always helpful in providing all sorts of information needed and share
their views and ideas with me. I would also like to thanks the clients who have
been kind enough to respond to my questionnaire and at the same time
appreciated the work I was doing.
Executive Summary
This internship report stresses the work experience I have gathered as an Intern in the
“Measuring Performance of General Banking System of Prime Bank Ltd” from
08 November 2020 to 7th January 2021. This report is based on practical working
experience at The Prime Bank Limited as a part of the internship program.
In the modern economy, consumer banking is the key growth area. While the growth
in customer numbers in the corporate banking segment is becoming stagnant, new
customers in consumer banking are growing every day. In Bangladesh, the consumer
banking arena is relatively new.
Prime Bank Ltd. is a private commercial bank that is operated by the Banking
Companies Act 1991. It was established on April 17, 1995, to provide financial
assistance including all kinds of banking facilities to accelerate the pace of economic
development of Bangladesh. Established to bring about a qualitative change in the
sphere of banking and financial management, the bank today serves its customers
usefully and collecting funds from the surplus units of the economy in the form of
deposits and mobilizes deposits to the deficit units of the economy in the form of
credit. The noble intention behind starting this bank was to bring about qualitative
changes in the sphere of banking and financial management. Today the Prime Bank
Limited serves its customers at home and abroad with 128 branches spread over the
country and about 650 branches of 309 banks located in 73 countries.
Table of Content
Sl No Topic Page No.
Letter of Transmittal
Acknowledgment
Executive Summary
Chapter 01: Introduction 2-5

1.1 Introduction 2
1.2 Origin of the Study 3
1.3 Scope of the Study 3
1.4 The Main Objective of the Study is to Measure the Performance 3
of Prime Bank of Limited
1.5 Methodology of the Study 4
1.6 Limitations of the Study 5
Chapter 02: Company Profile 7-17
2.1 Profile 7
2.2 Vision 8
2.3 Mission 8
2.4 Management of Prime Bank 8
2.5 Departments of Prime Bank 8
2.6 Operational network organogram 9
2.7 SWOT Analysis of Prime Bank 9
2.8 Services 11
2.9 Other Services 11
2.9.1 On-line Banking 12
2.9.2 Swift Service 12
2.9.3 SMS Banking 12
2.9.4 Retail Banking 13
2.9.5 Corporate Credit 13
2.9.6 Islamic Banking 13
2.9.7 Credit Card 13
2.9.8 International Trade Management: 14
2.9.9 Institutional Banking: 14
2.9.10 Treasury 14
2.9.11 Foreign Exchange Business 15
2.9.12 SME Lending 15
2.10 Introduction to Raozan Branch 15
2.10.1 Financial Summary of Prime Bank Limited, Raozan Branch 16
2.11 Last Five Years Financial Summary 17
Chapter 03: Prime Bank Limited, Raozan Branch 19-42
3.1 What is General Banking? 19
3.2 General Banking Section 19
3.3 Structure of Raozan Branch 19
3.3.1 Account Opening Section 19
3.3.2 Deposits Accounts 20
3.3.3 Closing an Account 36
3.4 Remittance Section 37
3.4.1 Pay Order (PO) 37
3.4.2 Demand Draft (DD) 37
3.4.3 Payment of DD 38
3.5 Pay Slip 39
3.6 Telegraphic/Electronic Transfer 40
3.7 Online Banking 40
3.8 Cash Section 40
3.8.1 Cash Receive Section 40
3.8.2 Cash Disbursing Section 41
3.9 Clearing Section 41
3.10.1 Types of Clearing 41
Chapter 04: Measuring Performance of General Banking Activities, Prime Bank
Limited Raozan Branch44-53
4.1 Introduction 44
4.2 Number of Bank Account of Prime Bank Limited (2015-2019), 44
Raozan Branch
4.3 Deposit Performance of Prime Bank Limited (2015-2019), 45
Raozan Branch
4.4 Remittance Performance of Prime Bank Limited (2015-2019), 51
Raozan Branch
4.5 Operation Profit of Prime Bank Limited (2015-2019), Raozan 53
Branch
Chapter 05: Recommendation & Conclusion 55-59
5.1 Findings 55
5.2 Recommendation 56
5.3 How to Increase Deposit of Prime Bank Limited 59
5.4 Conclusion 60
References 61
An Internship Report on
MeasuringPerformance General
of
Banking System of Prime Bank Limited,
Chapter One
Introduction
Page | 1
1.1 Introduction
Banks are the most important financial institutions in a modern economy. They are an
integral part of modern economic activities. They help accelerate the pace of the
development process by securing the uninterrupted supply of financial resources to
people engaged in numerous economic activities. The banks act as financial
intermediaries i.e., mobilization of funds from small depositors and allocate them to
entrepreneurs for investments. Though initially, the major function of banking was to
mobilize savings and transfer them to entrepreneurs, over time they have come to
perform several other functions as well. In addition to offering their services for the
safe custody of money and other valuables, they also offer demand deposits, easy
transfer of money, letters of guarantees, collection of utility bills, and loans for
consumer durables and investments. Thus, the operation of banks is vital for any
economy. The Bangladeshi banking industry has been growing for the last three
decades. The number of banks operating within the industry has increased by ten folds
over the years. Currently, 61 scheduled banks are operating in Bangladesh. For a
growing economy like Bangladesh, the efficient operation and growth of these banks
are vital.
As a bank, Prime Bank Limited (PBL) also provides the above services. It is a
wellknown bank in our country and has gained firm confidence in the minds of its
clients within a short period of its operation. The success is primarily attributed to
prompt and bold decision-making, efficient and cordial services, economic use of
resources, and the introduction of new financial products and technologies. The PBL
has been widely acclaimed by the business community, from small entrepreneurs to
large traders and industrial conglomerates, including the top-rated corporate borrowers
for forwardinglooking business outlooks and innovative financing solutions. Thus,
within this very short period, it has been able to create an image for itself and has
earned a significant reputation in the country’s Banking Sector as a bank with vision.
Page | 2
1.2 Origin of the Study
This report has been prepared as a part of the internship program, which is an integral
part of the BSS Program Under this program a student has to take a total of 133
credits. A student has to take a 3-month internship program to an organization. This
will give a practical orientation of his/ her theoretical study. After completion of the
program, she/ he has to submit an internship report to the department and defense the
report. So, this report is originated as part of the course requirement of the BSS
program this report on
“Analysis the General Banking System of Prime Bank Limited” was assigned by
academic supervisor Monir Ahmmed, Associate Professor, Department of economics
and Banking. International Islamic University Chittagong.
1.3 Scope of the Study

The banking sector is a large and difficult area. A bank has different products,
different services, and different customers. Different departments of a bank perform
different activities. However, the scope of the present study was limited to a specific
area of an organization Prime Bank Limited, Raozan Branch. So, this study says only
about the activities of Prime Bank Limited, Raozan Branch. This study covers the only
various section of Prime Bank Limited, Raozan Branch only.
Page | 3
1.4 The Main Objective of the Study is to Measure the
Performance of Prime Bank of Limited
The main objective of the study is to provide an overview of the “Measuring
Performance of General Banking System of Prime Bank Limited” a study on Raozan
Branch with fulfilling the requirement of the BSS program. However, the objective
behind this study is something broader. Objectives of the report are summarized in the
following manner-
 To know the products and services of general banking of Prime Bank LTD.
 To be familiar with the operations of general banking Actives.
 To measure the performance of general bank activities of Prime Bank Limited.
 To measure the performance of general banking activities of Prime Bank
Limited (PBL), Raozan Branch.
Page | 4
1.5Methodology of the Study
Data
Primary Data Secondary Data
Internal Source External Source
1.5.1Primary Data:
 Face-to-face conversation with the respective officials of the bank.

 Collection of relevant information from various departments.
 Observation of banking activities.
 Working with my own experience whiletheinternship program.
1.5.2Secondary Data:
Secondary data sources can be identified as -follows
1. Internal Source:
 Bank’s annual reports

 Files and documents of the Branch
 Desk report of the related departments
 Personal investigation with bankers,
 Website of PBL
Page | 5
2. External Source:
 Relevant books, journals, newspapers, and different newsletters

 Publications regarding banking function, products, and services
 Bangladesh Bank report
 Wikipedia
1.6 Limitations of the Study

The major limitations I faced while preparing the report are mentioned below:
 Bank’s policy of not disclosing some data and information for obvious reasons.
 Secondary sources of data relating to the banking industry in Bangladesh are
very limited as sufficient books, publications and journals were not available.
 All required information is not available in one branch and there is also limited
opportunity to visit more than one branch.
 Due to confidentiality, the Bank’s policy restricts disclosing some data.
 Bank has to maintain a lot of secrecy so as an intern I was not allowed to know
all staff and information
 Twelve weeks is a very short period to scrutinize all the activities of all
departments of a leading banking company like PBL. Lack of experience in
internship report writing.
It is too much difficult to comment and suggest based on only the annual report and
information collected from written documents.
Page | 6
Page | 7
Chapter Two
2.1 Profile
The backdrop of economic liberalization and financial sector reforms, a group of
highly successful local entrepreneurs conceived an idea of floating a commercial bank
with a different outlook. For them, it was competence, excellence, and consistent
delivery of reliable service with superior value products. Accordingly, Prime Bank
was created and commencement of business started on 17th April 1995. The sponsors
Page | 8
have reputed personalities in the field of trade and commerce and their stake ranges
from shipping to textile and finance to energy etc.
As a fully licensed commercial bank, Prime Bank is being managed by a highly
professional and dedicated team with long experience in banking. They constantly
focus on understanding and anticipating customer needs. As the banking scenario
changes so is the bank and it repositions itself in the changed market condition.
Prime Bank has already made significant progress within a very short period of its
existence. The bank has been graded as a top-class bank in the country through an
internationally accepted CAMELS rating. The bank has already occupied an enviable
position among its competitors after achieving success in all areas of business
operation. A bank is a financial institution. The economy is mostly dependent on the
bank since the bank facilitates economic and financial transactions. Prime bank
limited is a fastgrowing private sector bank and the bank is already at the top slot in
terms of quality services to the customers and value addition for the shareholders. The
bank made satisfactory progress in all areas of business operation in 2019.
Prime Bank Ltd. is one of the few banks permitted by Bangladesh in the early 90‟s.
These banks are known as second-generation banks and are fortunate to remain
immune from the bad loan culture. Prime Bank Limited was designed to provide
commercial and investment banking services to all types of customers ranging from
small entrepreneurs to big business firms. Besides investment in trade and commerce,
the bank participates in socio-economic development through the participation in
priority sectors like agriculture, industry, housing, and self-employment. Prime Bank
Limited wants to establish, maintain, and conduct all types of banking, investments,
and businesses in Bangladesh and abroad with superior service quality and
performance.
Page | 9
2.2 Vision
To be the best Private Commercial Bank in Bangladesh in terms of efficiency, capital
adequacy, asset quality, sound management, and profitability having strong liquidity.
2.3 Mission
To build Prime Bank Limited into an efficient, market-driven, customer-focused
institution with a good corporate governance structure.
Continuous improvement of its business policies, procedure, and efficiency through
integration of technology at all levels.
2.4 Management of Prime Bank

Boards of directors are the sole authority to decide the affairs of the business. Now
there are 16 directors in the management of the bank. All the directors have a good
academic background and have huge experience in the business. Mr. Tanjil
Chowdhury is the chairman of the bank. The board of directors holds meetings
regularly. There are different committees in the bank for the efficient management of
the bank.
2.5 Departments of Prime Bank

The bank organizes all the jobs considering their interrelationship and they are
allocated in a particular department to control the system effectively. The departments
are fitted for the particular works and the performance of a particular department is
measured perfectly.
Prime Bank Limited has the following departments:

 Human Resource Division  Trade Service and Correspondent
 Finance Division Banking
Page | 10
 Audit and Inspection Division  Logistic and Support
 Internal Control and Compliance  Information Technology
 Marketing Division  Retail Finance Centre
 Corporate Banking  Credit Division
 Consumer Banking  SME
 Treasury  Credit Admin and Monitoring
 Card Division  Corporate Affairs
 Recovery and Legal
Page | 11
2. Operational Network Organo
gram
6
Prime Bank maintains a strong organizational hierarchy in which every individual
performs their duty very sincerely. The full hierarchy of Prime Bank Ltd. is given
below:
2. SWOT Analysis of Prime Bank

7
Every organization is composed of some internal strengths and weaknesses and also
has some external opportunities and threats in its whole life cycle. The following will
briefly introduce the customer to Prime Bank Limited’s internal strengths and
weaknesses, and external opportunities and threats.
Page | 12
STRENGTHS WEAKNESS
 Stable source of fund ES
 Problem
 Strong Liquidity position
in
 Concentrated market Delivery
 Wide network of branches  Relatively
 Well-furnished and Airconditioned high
overhead
 Experienced top management expense
 Diversified product line  Long-term
 Satisfactory IT infrastructure credit is
not
sufficient
 Deposit is
lower than
advance
THREATS
 Deposit
as well
as
quality
assets
 Market
pressure
for
lowerin
g the
interest
rate
 Shrinka
ge in
Page | 13
export,
import,
and
guarante
e
 Busines
s due to
an
OPPORTUNITIES economi
c slump
 Regularity environment favoring
 Banking
 Private sector development
activitie
 Credit card business s of
 SME and Agro -based industry Competi
tors
loan
 Govt.
 Can increase the advertising of the
pressure
Bank
s to
 Recently launched two new loan
reduce
products-
the
 “Prime Solution” and “Prime
interest
Drive”
rate
 Newly launched AMEX Card.
 New
rules
and
regulati
ons
imposed
by
 Banglad
Page | 14
esh
Bank
2.8 Service
Prime Bank Limited has launched several financial products and services since its
inception.
Lability Product Asset
Product
Page | 15
 Consum
 Contributory saving scheme er Credit
 Monitory Benefit Scheme Scheme
 Special Deposit Scheme  Lease
Finance
 Education Saving Scheme
 Cash
 Marriage Saving Scheme
Credit
 Fixed Deposit (Hypo)
 Saving Deposit Account  Cash
 STD Account Credit
(Pledge)
 Current Deposit Account
 Team
 PRIME BANK LIMITED -Insured
Loan
 Fixed Deposit  House
 Monthly Savings Account Building
 Multi-Currency Account Finance
 Foreign Currency Deposit Account  SOD

(FO)
 Non-Resident Taka Account
 SOD
 Non-Resident Foreign Currency (WO)
Account  Transpor
 Non-Residents Investors Account t Loan
 PAD
 LIM
 LTR
 Adv.
Against
Cash
Incentive
 Demand
Loan
 Export
Develop
ment
Fund
Page | 16
 Small
and
Medium
Enterpris
e
2.9 Other Services

Consistent with the modern edge and competing in the competitive market, The Prime
Bank Limited has introduced some innovative banking services that are remarkable in
a country like Bangladesh. The services offered by the bank are as follows:
Page | 17
2.9.1 On-line Banking:
The bank has set up a Wide Area Network (WAN) across the country to provide
online branch banking facilities to its valued clients. Under this scheme, clients of any
branch shall be able to do banking transactions at other branches of the bank. Under
this system a client will be able to do the following type of transactions:
Cash withdrawal from his/her account at any branch of the bank.
Cash deposit in his/her account at any branch of the bank irrespective of the
location.
Cash deposit in other’s account at any branch of the bank irrespective of the
location.
Transfer of money from his/her account with any branch of the bank.
2.9.2 SWIFT Service:

Prime Bank Limited is one of the first few Bangladesh Banks to obtain membership of
SWIFT (Society for Worldwide Inter-bank Telecommunication). SWIFT is a
members’ owned cooperative that provides a first and accurate communication
network for financial transactions such as Letters of Credit, Fund Transfer, etc.
2.9.3 SMS Banking:

Prime SMS gives you 24-hour access to the key financial information of your Prime
Bank Account. It is the simplest way of finding out your account's daily/month-end
balance. With Prime SMS you neither have to wait for your statement to arrive
through the mail nor have or call up branches to inquire about your balance and last
few transactions. Once you become a member of SMS Banking you will have 24-hour
access to the key financial information.
Page | 18
2.9.4 Retail Banking:
As a part of the risk diversification, strategy PBL expanded the lending activities in
this sector during 2006. The growth rate of PBL’s consumer financing was 38% in
2013. The loan schemes Prime Bank Limited offered by the bank include Home Loan,
Loan against Salary, Marriage Loan, Car Loan, Hospitalization Loan, Education Loan,
Doctors Loan, Travel Loan, etc.
2.9.5 Corporate Credit:

PBL’s strategy is to provide comprehensive service to the clients of this segment who
are large and medium-sized corporate customers with expertise in trade finance and
related services. Besides trade finance, banks are providing working capital finance,
project finance, and arranging syndication for our corporate clients. Syndication and
structured Finance Unit of the Bank strengthened its footstep in the consortium
financial market and arranged several syndications deals for its corporate clients.
2.9.6 Islamic Banking:

In the year 2008, the bank has taken initiative to identify all of its Islamic banking
activities by adopting a generic name of 'Hasanah' - the brand name for Islamic
products and services of the bank, which has been used in the Qur'an and the Hadith
several times to denote good deed, welfare, virtue, beauty spot etcetera, that expresses
Prime Bank's willingness for working towards the well-being of humanity through
Islamic banking activities. It is found that the investment and deposits were Tk.
16,261,447,222 and Tk.
18,284,695,994 respectively in the year 2019.
Page | 19
2.9.7 Credit Card
In the year 2005, Prime Bank Ltd has launched VISA. Before that PBL started its
credit card operation in 1999 by introducing Master Card. Now PBL has become the
first local Bank of the country to achieve principal membership of both the worldwide
accepted plastic money network i.e., Master Card and Visa. PBL has redesigned the
credit card facility by providing the incentive of “Free Life Insurance Coverage” for
their valued cardholders to mitigate the financial risk.
2.9.8 International Trade Management:
This division is operational throughout the group and PBL’s core strength is trade
finance and services. With experience, Prime Bank has developed knowledge of trade
finance, which is world-class. Principle services to importers include imports letters of
credit, import bills for collection, and back-to-back letters of credit facilities. Services
provide to exporters include export letters of credit, direct export bills, bonds, and
guarantees.
2.9.9 Institutional Banking:

Prime Bank Limited provides a wide range of services to institutional clients,
commercial, merchant, and central banks; brokers and dealers; insurance companies;
funds and managers, and others. It provides relationship managers who are close to
their customers and speak the local language. This wide network of institutional
banking facilities includes transaction, introduction, problem-solving and renders
advice and guidelines on local trading conditions.
2.9.10 Treasury:
Treasury operations had been considered as an important avenue for income
generation purposes within Head Office. In fact, in the past, income from treasury
operations was quite sizable and significant to the total income generated by the bank.
Page | 20
The treasury division publishes daily and weekly currency newsletters, which provide
analyses of currency trends and related issues. Seminars and workshops are conducted
for customers from time to time on foreign exchange-related topics. Prime Bank is one
of the first local banks in Bangladesh to integrate treasury dealings of the local money
Page | 21
market and foreign currency under one Treasury umbrella. The bank has handled
significant volumes of treasury over the last several years. Prime Bank’s Dealing
Room is connected with an automated Reuters Terminal facility thus enabling the
bank to provide forward/future facilities to its corporate clients at a very competitive
rate.
2.9.11 Foreign Exchange Business:

Over the years, the foreign trade operations of the bank played a pivotal role in the
overall business development of the bank. The bank has established a relationship
with 672 foreign correspondents abroad. The total import & export business handled
by the bank during the year 2019 was Tk. 182,263 million & Tk. 134,616 million
respectively. The bank has also entered into remittance arrangements with several
banks and exchange houses and expects to handle an increased volume of remittance
business over the near future.
2.9.12 SME Lending:

Job creation is essential and it must come from Small and Medium enterprises that
will ultimately dominate the private sector. The Bank provided working capital loans
to suppliers or dealers of large corporations or clusters of small exporters of non-
traditional items.
2.10 Introduction to Prime Bank Limited Raozan Branch

Prime Bank Limited, Raozan Branch started its journey on 17 December 2007. For
more than 11 years it is providing banking services successfully to the people of
Raozan. The name of the present branch Manager is Mr. Md. Younus, AVP.
The overall banking operation of the Raozan Branch can be divided into three broad
categories. These categories or divisions are:
General Banking
Foreign Exchange Division
Page | 22
Credit Division
Total Deposits Tk. 1,852,025,836
Number of Accounts 41,716
Number of Loan Accounts 950
Loan Outstanding Tk. 100,543,864
Profit Tk. 20,670,832
Account opening, Local Remittance, Clearing, Deposit, and Accounts are the
subdivisions that belong to the General Banking Division, whereas Import, Export,
and Foreign Remittance are the subdivision under Foreign Exchange Division.
At present about 09 personnel work at Raozan Branch of Prime Bank Limited.

The Organizat
ional Structure of Prime Bank Limited, Raozan Branch is as follows:
Manager
(AVP)
General Banking Operational Credit Officer

In charge Manager (EO)
(SO) (EO)
Office
r
Junior
Officer
2.10. Financial Summary of

imePrBank Limited, Raozan Branch
1
Financial Summary of Prime Bank Limited, Raozan Branch till April, 2019 is presented
in below:
Page | 23
Page | 24
2.11 Last Five Years Financial Summary
Chapter Three
Page | 25
General Banking Operation of
3.1 What is General Banking?
General Banking Department is considered as the direct customer service center. It is
the starting point of all the banking operations. It opens new accounts, remits funds,
honor cheque, takes deposits, issues bank drafts and pay orders, etc. general Banking
is also known as retail banking. Following are the major banking:
• Account opening section
Page | 26
• Clearing section
• Cash section
• Remittance
3.2 General Banking Section

The general banking department does the most important and basic works of the bank.
All other departments are linked with this department. It also plays a vital role in the
deposit mobilization of the branch. General banking is called the mother of banking.
However, PBL provides different types of accounts, locker facilities, and special types
of savings schemes under general banking.
3.3 Structure of Prime Bank

3.3.1 Account Opening Section:
To build Banker and customer relationships, the Account opening is the first step. The
opening of an account binds the Banker and customer into a contractual relationship.
But the selection of customers for opening an account is very crucial for a Bank. The
procedure for opening a general account is provided below -
Step1: Bank provides account opening form to the prospective customer or applicant.
Step 2: Applicant fills up the form.
Step 3: Application submits the form duly signed by an introducer and along with 2
passport size photos signed by the introducer.
Step 4: The authorized officer scrutinizes the application form.
Step 5: If they are satisfied, they will open the account.
Step 6: They issue a deposit slip and the deposit must be made.
Step 7: After deposition one checkbook is issued Signature card to verify the signature
of the client.
Step 8: Bank preserves the specimen.

Page | 27
Step 9: Account is opened.
3.3.2 Deposit Scheme:

A bank is the largest mobilize of surplus domestic savings. For poverty alleviation, we
need self-employment, for self-employment we need investment and for the
investment we need savings. In the other words, savings help capital formations, and
capital formations help investments in the country. The investment in its turn helps
industrialization leading towards the creation of a wealth of the country. And the
wealth finally takes the country on road to progress and prosperity. As such, savings is
considered the very basis of the prosperity of the country. The more the growth of
savings, the more will be the prosperity of the nation.
The savings rate in Bangladesh is one of the lowest in the world. To improve the
savings rate, Financial Institutions responsible for mobilization of Savings should
offer attractive Savings Schemes so that the marginal propensity to save increases.
The savings do not, of course, depend only on the quantum of Income but largely
depend on the habit of savings of the people. The interest rate of the Savings Deposit
Account is
6.00% for the year 2019.
Deposit products of PBL:
Saving Deposit
Current Deposit
Short Term Deposit
Fixed Deposit
Deposit Under Scheme
Page | 28
Contributory Savings Scheme
Double Benefit Deposit Scheme
Monthly Benefit Depo
sit Scheme
Lakhopati Deposit Scheme
House Building Deposit Scheme
Prime Millionaire Scheme
 Saving Deposit:
Prime Bank Limited offers

thecustomer a hassle
-free and best service providing savings
account through branches all over Bangladesh.
Benefit(Condition Apply
)
 Interest rate 5.5%an
onaverage monthly basis.
 Minimum Balance in account Tk 500
 Maintain Charge yearly Tk 690
 No hidden cost
 Debit Card No Charge
 Initial Deposit 5000
Account opening (Individual/Joint)

 Two copies of
thepassport size otograph
ph of the account holder/person who will
operate the A/C duly attested by the introducer.
 A/C introduced by current/savings account holder.
 Voter ID card photocopy of the individual.
 Photocopy of valid passport /National certificate issued by the ward
commissioner or chairman etc.
 One copy passport-size photograph of the nominee.
Page | 29
 Current Deposit:
Prime Bank Limited offers customers a current deposit facility for day-to-day business
tranactios without any
s n restriction.
Benefit (Condition Apply)
 Minimum Balance Tk 1000

 Maintain Charge yearly Tk 690
 Debit Card No Charge
 Initial Deposit 10000
 Account opening
 Individual/Joint
 Two copiesthe
ofpassport size photograph of the account holder/person who
willduly attested by the
operate the A/C er
introduc
 A/C introduced by current/savings. account holder.
 Voter ID card photocopy
theindividual.
of
 Photocopy of valid passport /National certificate issued by the ward
commissioner or chairman
 etc.
One copy passport
-size photograph
the
of
nominee
.
Sole Propr
ietorship
 Copy of Trade License (renew).
 Two copies
ofPhotographs of signatories
wereattested by the
 Sole proprietorship Declaration. introducer.
 Separate Nominations form duly signed by the nominee & the account holder(s)
and photograph of the nominee duly signed by the Account Holder(s) and
nominee.
 Company seal.
 Photocopy of valid passport (1to7)/ Nationality certificate issued by the word
commissioner or chairman / Photocopy of voter ID card.
Page | 30
Partnership
 Copy of Partnership Deed of the Firm attested by notary.
 List of partners with their addresses.
 Photograph(s) of signatories attested by the introducer’s Company seal.
and photographs of the nominee duly signed by the Account Holder(s) and
nominee.
 Extract of the resolution of the Company for opening the account and
authorization for its operation duly certified by the partners.
 Company seals according to the designation.
Association/Club/Charity/Trust/Society etc.
 A certified true copy of the Constitution/By-laws/Trust Deed/Memorandum and
Articles of Association.
 Certificate of Registration of the Association/Club/ Charity/Trust/ Society for
inspection and return (along with a duly certified photocopy for Bank’s records.
 List of members of the Governing body/Executive Committee of the
Association /Club/ charity/ Trust/ Society etc. with their addresses.
 Extract of the Resolution of the Association/ Club/ Charity/ Trust/ Society for
opening the accounted authorization for its operation duly certified by the
Chairman/ Secretary of the Association/Club/Charity/ Trust/Society etc.
photographs of signatories.
 Association/ Club/ Charity/ Trust/ Society seal according to the designation.
Page | 31
 Photographs of the Signatories attested by the introducer.
 Photocopy of valid passport (1to 7)/ Nationality certificate issued by the word
Limited Liability Public/Private Company

 A certified true copy of the Memorandum and Articles of Association of the
Company attested by the MD/Chairman.
 A certified true copy of incorporation of the company attested by the
MD/Chairman.
 Certificate from the Registrar of Joint Stock Company that the company is
entitled to commence business (in the case of Public Ltd. Co. for inspection and
return) along with a duly certified photocopy for Banks record.
 List of names with appointments and specimen signatures of the person to
operate the account and request the Bank open Letters of Credit/Guarantee duly
certified by the Chairman /Managing Director of the Company.
 Extract of the resolution of the Board/General Meeting of the Company for
opening the account and authorization for its operation duly certified by the
Chairman/Managing Director of the Company.
 Photographs of the Signatories attested by the introducer‘s Company seal. 
List of the Directors with the address.
 Form twelve of the Company.
 Company Tin certificate.
Partnership
 Copy of Partnership Deed of the Firm attested by notary.
Page | 32
 List of partners with their addresses.
 Photograph(s) of signatories attested by the introducer’s Company seal.
and photographs of the nominee duly signed by the Account Holder(s) and
nominee.
 Extract of the resolution of the Company for opening the account and
authorization for its operation duly certified by the partners.
For Registered Partnership Additionally Require

 Certificate of Registration of the Firm (for inspection and return) along with a
duly certified photocopy for the Bank’s record.
 Extract of the partners of the Firm for opening the account and authorization for
its operation duly certified by the Managing Partner of the Firm.
Page | 33

Short Term Deposit
A short-term deposit (STD) account is a running account with amounts being paid into
and drawn out of the account continuously.
These accounts are called Demand Deposits or Demand Liabilities since the banker is
under obligation to pay the money in such deposits on demand.
These accounts are generally opened by Business organizations, Public Institution, and
Corporate Bodies.
An STD account may be opened by a person.
It is an interest-bearing deposit. Interest is calculated on daily basis as per Banks

Prescribed Rate and is credited to account on a half-yearly basis.
The current interest rate on STD accounts is presented in the following table
Particulars Interest Rate Particulars
Below Tk. 1 Crore 5.00% Below Tk. 1 Crore
Tk. 1 Crore and above 6.00% Tk. 1 Crore and above
 Fixed Deposit
This type of deposit should be kept for a fixed term or period. Prime Bank Limited
deals with the following terms of deposit.
SL No Term Amount Interest Rate Amount Interest Rate
1 1 Month Below 1 Crore 8.00% 1 Crore Above 7.5%
4 1 Year Below 1 Crore 8.00% 1 Crore Above 7.5%
Double Benefit Deposit Scheme
Page | 34

 The Scheme shall be implemented through all the branches of Prime Bank
Limited.
 Deposit of Tk. 25,000/- (Taka twenty-five thousand) and multiplies thereof but
a maximum limit of Tk. 25, 00,000/- (Taka twenty-five lac) at a time will be
accepted under the scheme.
 The instrument shall be issued for a 06 (six) years term.
 At maturity after 06 (six) years double the amount of deposit will be paid to the
depositor.
 Photograph of Nominee, duly attested by the depositor, shall be obtained at the
time of opening the account.
Normally no withdrawal will be allowed before maturity. But if any depositor intends
to withdraw his deposit before maturity, the following rules will apply:
I. No benefit including interest/profit shall be allowed for premature encashment

within one year.
II. If the accounts/deposits are closed/encased after one year of its opening, the
benefit shall be allowed on the deposit at the normal Savings Deposit rate.
 The instrument will be accepted as collateral security against any investment
subject to registering lien with the issuing branch.
 In case of death of a depositor, the amount of instrument will be paid to the
nominee, to the legal heirs of the depositor on the production of succession
certificate.
 In case of instrument is lost the procedure for the issuance of a duplicate receipt
will be the same as applicable in case of loss of FDR.
 Under the scheme, the depositor can get free insurance facilities.
 Insurance coverage is only applicable to personal accident and serious
illnessrelated insurance policies.
 The depositor can take a loan against his/her deposit under this scheme.
Monthly Benefit Deposit Scheme
Page | 35

This is a Deposit Scheme where the depositor gets monthly benefit out of his deposit.
The scheme is designed for the benefit of the persons who intend to meet the monthly
budget of their families from the income out of their deposit.
Investment of funds of Trusts and Foundations, which award monthly scholarships/

stipends to students, etc.
The salient features of the Scheme are given below:
 Deposit of Tk. 25,000.00 (Taka twenty-five thousand) and multiples thereof, but
maximum Tk. 25, 00,000/- (Taka twenty-five lac) shall be acceptable under the
Scheme.
 The Deposit shall be for 5 (Five) years. The Principal amount is refundable on
maturity.
 Profit shall be paid on monthly basis @ Tk. 1,000.00 per Tk. 1, 00,000.00.
 Payment of monthly profit shall start from the subsequent month after a clear
minimum gap of 30 days from the date of deposit.
 In case of death of a depositor, the account shall cease to be operative and the
amount deposited so far shall be paid to the nominee, and in the absence of
nominee, to the legal heirs of deceased as per rules in force.
Normally, the deposit will not be cashable before 5 (Five) years. But if any depositor
intends to withdraw his deposit before maturity due to certain unavoidable reasons, he
would be allowed to do so in the following manner:
I. No benefit including interest shall be allowed for premature encashment within

one year.
II. If the accounts/deposits are closed/ encased after one year of its opening, the
benefit shall be allowed on the deposit at the existing normal Savings Deposit
rate.
Page | 36
III. If the amount of monthly profit already paid exceeds the amount payable at the
normal Savings rate, the difference shall be realized from the principal deposit
amount, if and when necessary.
 A separate Application Form specially designed for the purpose shall be

obtained duly filled in and signed by the depositor. In addition to this, the
depositor must have a separate Savings Bank Account with the branch wherein
the benefit on the amount so deposited shall be credited every month.
 A specially designed Receipt shall be issued for the deposit under the Scheme in
the same manner as issued in the case of FDR.
 The Receipt will not be transferable
 Advance against a lien on such Receipt can be allowed up to 80% of the deposit
bearing normal rate of interest prevalent at the time on Overdraft/ Loan.
 During the period of such Overdraft/ Loan, the monthly benefit shall be credited
to the concerned Overdraft/Loan.
 Payment will be made after deduction of taxes as fixed by the Govt. from time to
time.
 In case the instrument is lost, the procedure for issuance of a duplicate will be
the same as applicable in case of loss of FDR.
 Lakhopati Deposit Scheme
The monthly Installment size, tenure, and terminal value of the scheme will be as
follows:
Monthly Installments (Taka) Tenure Amount To Be Paid After Maturity
250 15 Years 100,000
500 10 Years 100,000
1,300 5 Years 100,000
2,400 3 Years 100,000
Page | 37
 At present no income tax will be deducted from the interest earned. But in the
future for any change in the government policy Bank reserves the right to deduct
income tax
 The depositor will have the option to choose any installment size and period at
the time of opening the account and will not be allowed to change the size of the
installment afterward.
 Account in the name of minors can be opened too under the Scheme as per the
standard procedure for minor accounts.
 A person can open more than one account for any size of installment in any
branch of the Bank.
 The specified amount on maturity at any slab shall be paid after one month from
the date of deposit of the final installment.
 The installment shall be payable by the 8th day (in case of the holiday the next
working day) of every month. Advance payment of any number of installments
is acceptable
 Normally no withdrawal shall be allowed before maturity, if any depositor
intends to withdraw his/her savings due to certain unavoidable reasons before 3
years, 5 years, 10 years, and 15 years, he/she will not be allowed any benefit if
the premature encashment takes place before completion of 1 year. But the
depositor shall be allowed interest on the prevailing Savings Deposit rate after
completion of 1 year from the date of opening of the account.
 When a depositor fails to deposit any installment, he/she will have to pay a fine
@5% of the overdue amount payable at the time of depositing the next
installment or Tk. 20/- whichever is higher.
 If a depositor fails to pay 3 (three) consecutive installments he will have to pay a
5% fine of the overdue installments to regularize the account. If he fails to pay
more than 3 (Three) installments he will cease to remain under the purview of
Page | 38
the scheme and the deposit will be treated as a Savings Bank deposit and interest
will be paid on the deposited amount at prevailing SB A/C rate subject to
completion of 1 (one) year of its opening.
 In case of death of a depositor, the account will cease to be operative and the
amount deposited so far shall be paid to the nominee, and in absence of nominee,
to the legal heirs of deceased as per rules in force.
 A loan may be allowed up to 80% of the deposited amount against a lien on the
same where the deposited amount shall be at least Tk. 50,000/- and the interest
rate of the loan shall be as per the prevailing commercial lending rate of the
Bank.
 The Bank at its discretion may allow inter-branch transfer of the A/C under the
Scheme.
 The clients are encouraged to give standing instructions to the Bank to deposit
the monthly installments, debiting their CD/SB accounts maintained with the
concerned Branch. In that case, no charge will be realized for such service.
 Normally no statement of the account will be served to the depositor, in case of
need of any depositor, charges @ Tk. 10/- per year/per statement shall be
realized as the cost of paper. This charge may be changed from time to time.
 House Building Deposit Scheme:

 The tenor of the House Building Deposit Scheme will be 5/7/10 years.
 Minimum Equity building amount shall be Tk. 10.00 lac.
 Age upper limit will be applicable for HBL facilities only
** Insurance Coverage will be restricted to the terminal amount of Tk. 1,000,000/-

(Taka Ten Lac) only; here the age limit will be from 18 years to 60 years.
Page | 39
Monthly Size of Investment After
Age Limit
Deposit in Monthly Tenor (in The Investment
(in Year)*
Tk. Deposit in Year) Tenor the
(without Tk. terminal value
Insurance) (with of the Scheme
Insurance) (in Taka)**
4,570/- 4,705/- 10 18 to 35 1,000,000/-
7,890/- 8,045/- 7 18 to 38 1,000,000/-
12,465/- 12,640/- 5 18 to 40 1,000,000/-
9,135/- N/A 10 18 to 35 2,000,000/-
15,770/- N/A 7 18 to 38 2,000,000/-
24,925/- N/A 5 18 to 40 2,000,000/-
 Income Tax on interest amount shall be as per Government rule on taxation and
the Bank reserves the right to deduct Income Tax.
 The depositor will have the option to choose any installment size at the time of
opening of the A/C. and will not be allowed to change the size of the installment
afterward.
 Account in the name of minors can be opened too under the Scheme but without
insurance coverage.
 A person can open more than one account but the House Building Loan facility
shall be on one account only.
is acceptable.
Page | 40
Normally no withdrawal shall be allowed before maturity, if any depositor intends to
withdraw his/her equity due to certain unavoidable reasons before maturity, the
following should be applicable for accounts covering insurance:
I. On or before completion of one year, No interest (Saving) shall be paid and
Advance Insurance Premium paid to the Insurance Company shall be deducted
from the final settlement.
II. On or before completion of two years, No interest (Saving) shall be allowed and
No deduction will be made.
III. On completion of three (03) years, Saving Interest rate on the deposited amount
may be allowed for accounts not covering any insurance:
IV. On or before completion of one year, No interest (Saving) shall be paid.
V. After completion of a one-year Saving Interest rate on the deposited amount
may be allowed.
installment or maximum Tk. 500/-
 When a depositor fails to pay 3 (Three) consecutive installments at any point of
time before 2 years term, the customer will cease to remain within the purview
of the scheme and the scheme will be treated as a Savings Bank deposit and
interest will be paid on the deposited amount at prevailing SB A/C rate subject to
completion of 1 (One) year of its opening.
 HBL facility shall be considered on maturity upon application up to three times
the equity but not exceeding Tk. 50.00 lac on compliance with loan formalities
 In case of death of a depositor, the A/C. will cease to be operative and the
Scheme
Page | 41
concerned Branch. In that case, no charge will be realized for such service.
 Normally no statement of the account will be served to the depositor. In case of
need of any depositor, charge @Tk.10/- per year / per statement shall be realized
as the cost of paper.
 Prime Millionaire Deposit Scheme:

Monthly deposit Investment Tenor After The Pension Size of
(in Taka) (in Year) Investment Tenor Installment
The Terminal According to The
Value of The Years Invested (in
Scheme (in Taka) Taka )
12,870/- 5 1,000,000/- 21,748/-
8,200/- 7 1,000,000/- 17,137/-
4,875/- 10 1,000,000/- 13,786/-
 The monthly installment shall be Tk. 12,465.00 /Tk. 7,890.00 /Tk. 4,570.00 for
the tenor of 5/7/10 years respectively
 Terminal amount on maturity shall be Tk. 10.00 lac.
 Income Tax on interest amount shall be as per Government rule on taxation and
the Bank reserves the right to deduct Income Tax.
 The depositor will have the option to choose any installment size at the time of
opening of the A/C. and will not be allowed to change the size of the installment
afterward.
 A person can open more than one account.
Page | 42
is acceptable.
 Normally no withdrawal shall be allowed before maturity, If any depositor
intends to withdraw his/her deposit due to certain unavoidable reasons before
maturity (Min after one year) interest on the prevailing Savings Deposit rate may
be allowed.
installment or maximum Tk. 500/-.
 When a depositor fails to pay 3 (Three) consecutive installments at any point of
time before 2 years term, the customer will cease to remain within the purview
of the scheme and the scheme will be treated as a Savings Bank deposit and
interest will be paid on the deposited amount at prevailing SB A/C rate subject to
completion of 1 (One) year of its opening.
 In case of death of a depositor, the A/C. will cease to be operative and the
Scheme.
concerned Branch. In that case, no charge will be realized for such a service
 Normally no statement of the account will be served to the depositor. In case of
need of any depositor, charge @Tk.10/- per year / per statement shall be realized
as the cost of paper.
Page | 43
3.3.3 Closing an Account:
An account holder can close his/her account any time he wants to terminate the
bankercustomer relationship. He must make an application mentioning his intention to
close his/her accounts and he/she must also deposit the unused leaves of the
checkbook. After verifying the genuineness of the application bank closes the account
but Tk. 50 for savings and Tk. 100 for the current account is charged as closing fees.
The operation of the account might be ceased by the bankside also due to the following
reasons:
 Notice is given to the customer himself.
 Death of customer.
 Customer insanity or insolvency.
 Order of the court / Injunction of the court.
 Garnishee Order
3.4 Remittance Section

This department is another important part of the Bank. This department also issues and
receives PO, PS, Demand Draft, TT, etc. By this department, clients can send their
money to different places in the country or the world. This department helps the bank
with a domestic and international transactions for the clients.
The items of this dept. are following:
3.4.1 Pay Order (PO):
Page | 44
The customer is supplied a Pay Order form with a commission voucher and vat on
banking service voucher. After filling the form, the customer pays the money in cash
or by cheque. The concerned officer then issues PO on its specific block. The officer
then writes down the number the PO block on the PO form than two authorized
officers sign the block. In the end, the customer is provided with the two parts of the
block after signing on the block of the bank’s part.
3.4.2. Demand Draft (DD):

A demand draft is a written order of one branch upon another branch of the same bank,
to pay a certain sum of money to or to the order of a specified person. Drafts are not
issued payable to the bearer. In practice, drafts are not to be drawn between branches
within the same city.
Process of Demand Draft Issue:
• The customer is supplied a Demand Draft form with a commission voucher

and vat on the banking service voucher.
• Customer fill-up the form which includes the name of the payee, amount of
money to be sent, exchange, name of the drawer branch, signature, and
address of the drawer.
• The customer may pay in cash or by transferring the amount from his / her
account (if any).
• After the money is paid and the form is scaled and signed accordingly it is
given to the Demand Draft issuing desk.
• Upon receiving the form concerned officer issues a Demand Draft on a

particular block. The Demand Draft block has two parts, one for the bank
and another for the customer.
Page | 45
• Bank’s part contains issuing date, drawer’s name, payee’s name, the sum of
the money, and name of his drawee branch.
• The customer’s part contains issuing date, name of the payee, some of the
money, and name of the drawee branch.
• After furnishing all the required information entry is given in the Demand
Draft Issue register and register and at the same time bank issue a Demand
Draft confirmation slip addressing the drawee branch. This confirmation
slip is entered into the Demand Draft advice issue register and a number is
put on the confirmation slip from the same register. Later on, the bank
mails this slip to the drawee branch. At least two Grade -1 officers sign the
Demand Draft block and the amount is sealed on the Demand Draft with a
special red seal to protect it from material alteration. The number of
Demand Drafts is put on the Demand Draft form. Next, the customer is
supplied with his/her part.
3.4.3 Payment of Demand Draft:

When a Demand Draft is brought for payment, the branch checks out the following
matters:
• Whether the Demand Draft is drawn on them.
• Whether it is crossed or not.
• Whether it is properly signed by the authorized officer of the issuing
branch.  The branch then checks out whether the confirmation slip has
arrived or not.
• If the confirmation has not arrived, the Demand Draft is given entry in the
Ex-Advice register.
Page | 46
• The concerned officer writes down the date on which the Demand Draft was
paid on the confirmation slip and sign on it.
• When the confirmation slip arrived before the Demand Draft, it is entered
into the Demand Draft advice register and kept in a file. Later on, when the
Demand Draft arrives the date is put on the confirmation slip and the
abovementioned procedure is applied.
• When the situation of payment arises, the concerned officer checks out
whether it is crossed or not. If it is crossed, he should just transfer the
amount to the account mentioned in the Demand Draft by crediting the
account and debiting the issuing branch.
• If all the particulars are all right and the payee is genuine bank made the
payment.
3.5 Pay Slip

Payslip is generally used for a bank’s internal payment purpose. It has been observed
that the bank has issued a payslip in the name of the payee then the principal office has
sent the payslip with a forwarding letter. Two copies of the forwarding have been sent
to the Head office. In the photocopy of the forwarding, the authorized officer has given
signature has written “received” so that this paper can be used as a document that the
Head Office has got the payslip within the order. This paper has been put in the
principal office as a document. Then the payslip has been given to the person, the
creditor of the bank as a supplier.
3.6 Telegraphic/Electronic Transfer

There may be certain types of fund transfers for which a customer may wish to specify
the payment system in its instruction to the Bank. In such cases, the Bank will attempt
to execute the instructions as specified by the Customer. Prime Bank Limited reserves
Page | 47
the right to route the funds transfer via any means available to execute the transfer
instructions on the specified payment date. Neither the Bank nor subsequent banks in
the process will necessarily investigate discrepancies between names and identifying or
account numbers and may execute instructions based on the number given in the
instructions even if such number identifies a person different from the named bank or
beneficiary.
3.7 Online Banking

Online banking is the banking activities conducted from home, business, or on the
road, instead of at a physical bank location. It has capabilities ranging from paying
bills to securing a loan electronically. It saves time and money for users. Considering
these, PBL started online services with several branches. It is available for all
customers- both cash deposit and withdrawals, cheque deposit and transfer in CD, SB,
STD, and Loan accounts.
3.8 Cash Section

The Prime Bank Limited has a heavily equipped cash section. Cash is received and
disbursed in this section. The cash section consists of three junior officers.
3.8.1. Cash Receive Section:

Any person can deposit money by filling up the deposit slip or pay-in-slip and gives
the form along with the money to the officer. The officer checks the A/C number,
amount of taka both in words and in the figure. Then the officer gives the entry to the
receiving cash book and also writes the denomination of currency on the book of the
deposit slip. Then the officer sends the deposit slip counterfoil credit voucher and cash
book for rechecking the particulars and for a second signature. After this second
signature stamp “cash received” is given over the credit voucher.
Page | 48
At the end of the day total of the scroll, books are entered in the cash book and the total
of the credit vouchers are found out and checked with the previous entries. The process
is the same for cash received the date of the next day.
3.8.2 Cash Disbursing Section:

The PBL received various financial instruments for encashment. The common
instrument handled by the branch is cheque, demand draft, pay orders, and debit cash
vouchers, etc. This instrument is hacked for apartment tenor. If the instrument is all
right it is sent for posting by computer. After posting, the signature is verified by the
head. Then the cheque is sent for cancellation. After checking the A/C number, payee
instruction, and date of the cancellation, the officer cancels the cheque. Thereafter the
payment is done. The process is the same for other financial instruments along with the
clearing step. Bearer cheque is paid in cash cross cheque is balanced to the A/C.
3.9 Clearing Section

The main function of the clearing section is to operate with safety and security of
financial transaction of a financial instrument like DD (Demand Draft), PO (Pay
order), check, etc. on behalf of the customers through Bangladesh Bank Clearing
House, Outside Bank Clearing (OBC), Inter Branch Clearing (IBC).
3.9.1 Types of Clearing:

Outward Clearing
Inward Clearing.
 Outward Clearing
When the Branches of our Bank receive cheques from its customers drawn on the other Banks
within the local clearing zone for collection through Clearing House, it is Outward Clearing.
The procedures of Outward Clearing are followed:
Page | 49
 The instruments are received duly signed vouchers.
 The clearing stamps are affixed on the instrument and it is endorsed with the checking
of in charge.
 The particulars of the instruments and the vouchers are entered in the outward clearing
 The instruments with schedules were received from branches and sent to the
clearinghouse to deliver them to the respective bank.
 These sorts of things are submitted to the first houses or delivery houses of Bangladesh
Bank.
Page | 50
 Inward Clearing:
When the checks of its customer are received for collection from other banks, the following
should be checked very
carefully:
 The check must be
 crossed.
The check should not carry a date
thanolder
the receiving date for more than 6
months
. collecting bank must checkthe
 The whether
endorsement is done properly or
not.
 The amount both in words and the
figures
deposit
in slip should
thebe
same and
also it should
confor with the amount in words and figures in the
checks. m mentioned
Page | 51
ChapterFour
Measuring Performance of
General Banking
Activities,
Prime Bank Limited Raozan
Branch
4.1 Introduction
Financial statement analysis involves a comparison of a firm’s performance with that
of other firms in the same line of business, which usually is identified by the firm's
industry classification. Here my analysis is based on three years (2015-2019)
Page | 52
The number of bank accounts of Prime Bank Limited from 2015-2019 is shown in the
graph below-
Page | 53
25,000
10.48%
20,000
17.28%
15,000 28.17%
10,000 21,679
26.77%
5,000 16,231 19,622
0 11,658
2015
8,537
2016 2017
2018 2019
4.3 Deposit Performance of Prime Bank Limited (2015-2019),

Raozan Branch
Deposit performance refers to the ability of banks to attract, collect, organize and
utilize deposits from various parts of the community. - Berger and Humphrey (2008)As
banks have to manage both their liabilities and total assets, total assets can be managed
by providing loans and investing in securities but liabilities can be managed by deposit
performance. - Freixas and Rochet (2009)
The similarities between these definitions are focusing on usefulness and proper
management of deposit. The differences between these definitions are not focusing on
how these performances could be implemented. In the second definition, the author
only as the crucial functions of a commercial bank is to create a deposit, to lend money
by receiving cash from clients. Based on the requirements like safety, convenience,
needs, or earning of depositors, there may be three types of deposits such as current,
saving, or fixed. For the sake of safety, people accumulate their money or other assets
to the banks as well as receive interests or facilities. Businesses and companies seek
services or facilities rather than interest. Non-business people and the general public
usually deposit their money to the banks for interest (Samuel, 2008). As banks are
Page | 54
providing new services to attract new clients, they continuously change their deposits
type or features. Now a day, people are becoming much more conscious and confident
about banks than in the past. Aid total assets and liabilities not saying about the
specific issue of deposit
Page | 55
performance.
Page | 56
Page | 57
Page | 58
The amount of 2019 is shown in the graph below
current deposit of Prime Bank Limited from 2015-

Year Total Short Term Deposit Percentage of Growth
2015 11,558,751 -
2016 16,865,965 45.92%
2017 20,696,669 22.71%
2018 26,589,958 28.47%
2019 32,356,595 21.69%
-
Current Deposit Performance

50,000,000
45,000,000 12.23
%
40,000,000 30.66
%
35,000,000 15.23
%
10.09
%
30,000,000
0.00%
25,000,000
46,255,
589
20,000,000 41,215,963
36,348,965
15,000,000 28,653,336 31,544,854
10,000,000
5,000,000
0
2015 2016 2017 2018 2019
Total Current DepositPercantage of Growth
Comment:
At the beginning amount of the Current Deposit
an it was
increased
0% in 2016, and
d
the Growth rates were 10.09%. And in 2017 the increasing growth rate was 15.23% compared to the
previous years. Then again in 2018 and 2019, the increasing rate was 30.66% and 12.23%
accordingly.
This indicates the performance
the branch according to the growth rate of the Current Deposit
of
satisfactory was
.
 Short Term Deposit
Duringhe
t time from 2015 to 2019, there was collected
Short many
Termeposit,
D
whichamounis shown in the following table and also shown graphically
tation
t
in figure presen
Page | 59
short term deposits of Prime Bank Limited from 2015-2019 is shown in

the graph below-
Year Total Deposit Mix Percentage of Growth

2015 97,785,018 15.00%
Page | 60
The amount of
2016 115,199,951 17.81%

2017 128,265,406 11.34%
2018 140,785,300 9.76%
2019 187,661,513 33.3%
fixed deposit of Prime Bank Limited from 2015-
Fixed Deposit
50,000,000 46,894,544
40,000,000
31,965,486
30,000,000 26,457,894
24,254,258
20,587,456
20,000,000
10,000,000
0 17.81% 31.79% 77.24%

0 -17.23%
2015 2016 2017 2018 2019
-10,000,000
Total Deposit Amount Percentage of Growth
Comment:
At the beginning amount
Fixed
of Deposit was 0% and it increased inand
2016,
in 2017
the increasing growth rate was
31.79% compared to the previous years,
and in 2018 there was
decreasing growth rate 17.23%
of compared to the previous years. Then again in 2019, the increasing
rate was77.24%. This indicates fluctuations in formance
the per of the branch according to the growth
rate of Saving Deposit.
 Deposit Mix
Duringthe time
of 2015-2019, the growth
of theDepositMix (Saving Deposit+ Current
Deposit+ Short Term Deposit+ Fixed Deposit)
amountis shown below in the following
table and
also shown graphically presentation
in figure
Page | 61
Page | 62
Year Total Remittance Amount Percentage of Growth

2015 5,041,257 -
2016 5,925,474 17.54%
2017 6,658,522 12.37%
2018 7,426,596 11.54%
2019 7,932,314 6.81%
deposit mix of Prime Bank Limited from 2015-
Total Deposit Mix
97,785,018
, 15%
187,661,513
, 28% 2015
2016
115,199,951
, 17%
2017
2018
140,785,300
, 21% 2019
128,265,406
, 19%
Comment:
At the beginning amount of the Deposit
Mix was 15.00
% and it increased in 2016, and
the Growth rates were
17.81%. And in 2017 the increasing growth rate
11.34
was
% compared to the
previous years. Then again in 2018 and 2019, the increasing
9.76%
rate
andwas
33.3% accordingly.
So, therefore,
the diagram shows the satisfactory performance of the branch.
4.4 Remittan
ce Performance of Prime Bank Limited (2015
-
2019), Raozan Branch
During The time from 2015 to 2019, there was collected
Remittance
many , which
amount
is shown in the following table and also shown graphicallyinpresentation
figure
Page | 63
Remittance of Prime Bank Limited from 2015-
Page | 64
The change of the operating profit of Prime Bank Limited from 2015-2019 is shown
in the graph below-
Operation Profit of Prime Bank Limited (2015-2019),

Raozan Branch
600000000
506000000 515000000
500000000
387000000 389000000
400000000
300000000 257000000
200000000
100000000
0
2015 2016 2016 2018 2019
Operation Profit of Prime Bank Limited (2015-2019), Raozan Branch
Operating Profit of Prime Bank Limited from 2015-2019
Page | 65
Page | 66
Chapter Five
Summary of Finding
Recommendation s &
Conclusion
Page | 67
5.1 Findings
After completing my three months of the internship program at Prime bank Ltd, I have
found some significant problems that have been faced by the customers. These
findings are given below:
 Decreasing growth rate of saving deposits was found in 2017 and it increased in
the last year 2019.
 A lower amount of deposit regarding the Current account was found in 2019.
 There is decreasing growth rate of fixed deposits found in 2018.
 Based on mixed deposits from 2015 to 2019 it shows the dependency of the
Bank on a particular deposit account. For which bank has to pay a lot.
 From 2015 to 2018 the remittance performance of the bank was pretty good
rather than in 2019.
 In case of opening a new account, the customers do not bring all necessary
documents which sometimes create problem to the officers.
 Often the forms are not filled up which creates a problem later.
 Sometimes there are wrong contact numbers given by the applicants which are
accepted without verification.
 The server of the bank goes down sometimes. That creates problems for the
employees and customers who want to know about the condition of their
immediate accounts.
 There is a scarcity of employees that creates problems for proper maintenance
of the overall banking activities.
 Customers are dissatisfied with the credit and debit card facilities and the ATM
booth is very limited.
 There is a lack of trained manpower.
 Process Complexity while Dealing with Big Transaction.
 The loan recovery system is not strong enough to recover the money faster from
the default borrowers.
Page | 68
 Many borrowers take the loan with the intention of not repaying on time.
 The Bank is still using lots of registers to record foreign exchange transactions.
This is time-consuming and has a possibility of occurring errors.
5.2 Recommendation
After completing my survey and informal interview with the customers of the General
Banking Department of Prime bank Ltd, I have recognized some problems that have
been facing by the customers. These problems are given below:
 Account Opening Procedure

 Lengthy Procedure to Deposit & Withdraw
 Interest Rate
 Customer Care
 Scarcity of employees
 Lack of Trained Manpower
 Evening Service
 Process Complexity while Dealing with Big Transaction.
 Dissatisfaction with ATM Facilities and No. of ATM Booth
 Consciousness about customer opinion
Shortage of locker service after observing these consequences I have recommended

some solutions, which are given below:
Account Opening Procedure

During the survey and informal interviews with the customers, I came to know that the
introducer for Savings and Current Account is one of the major problems to them.
Though now PBL has started online banking but all of its branches are not online. On
the other hand, the signature of the customers of other branches most of the time is not
scanned so that if any customer of other branches of PBL introduces the applicant then
it is impossible to verify the signature. To solve this problem the online branches
Page | 69
should update their account holders‟ signatures regularly and the process of online
conversion of the banks must be faster.
Lengthy Procedure to Deposit & Withdraw:

Prime Bank Limited, Ring-Road branch should provide quick service of deposit and
withdrawal of cash for their valuable customers. As the customers need not wait for a
long time so more cash counting machine and sufficient manpower should be provided
in this area.
Interest Rate:
PBL should increase its interest rate for some of its products by this it can attract more
customers willing to open their accounts in the bank.
Customer care:
Ring-Road Branch of Prime Bank Limited should more concerned about customer
service. It should provide more trained manpower to support the customer and help
them to solve their inquiries.
Lack of Trained Manpower:

While doing my internship in Ring-Road Prime Bank, I have noticed that there are
shortages of manpower only eleven officers are employed in the Ring-Road branch.
"It has a huge number of customers but to deal with these customers the manpower is
not sufficient. So that there must be a right number of employees in the right place and
the PBL should provide behavioral training to the employees to deal with the
customers more efficiently and more smartly.
Page | 70
Evening Service:
Now a day evening banking is a well-known and warmly acceptable service from the
perspective of the customer. In today’s busy world everybody is busy with his or her
activities in the whole day. It is difficult for them to find out a few times to go to the
bank. So, if the bank especially the Ring-Road branch establishes their evening
banking services then it will be beneficial for the customer.
Process Complexity while Dealing with Big Transaction:

If anyone wants to withdraw a big amount of money, he needs to inform the branch 7
days earlier. So, if anyone needs instant money, he/she cannot withdraw money at that
time. So, the branch needs to increase its fund capacity.
Dissatisfaction with ATM Facilities and No. of ATM Booth:

A few years ago, Raozan Branch has started its ATM facility. It should provide ATM
debit Cards to its valued customers faster so that the satisfaction level of the customers
is accelerated. On the other hand, PBL should increase its number of ATM booths to
make convenient use for its customers.
Consciousness about Customer Opinion:

Customer opinion is very important for the development of a service-oriented
organization. So, if the branch considers the customers' opinion, then it will be helpful
to the Bank also. They can place a customer opinion box where the customer can write
down their opinion and drop that to the box. By this, the banks can get important
information from their client and the customers also think that they are valuable to the
bank.
Shortage of Locker Service:

While doing my internship in Prime Bank, Raozan Branch I have noticed that in the
Page | 71
Raozan Branch of PBL there is a shortage of Locker. No new customer can occupy a
locker in this branch so that the customers who live close to the branch have to face
difficulty to go for another branch. If this branch can increase its locker facility, then it
will be helpful to the customers.
5.3 How to Increase Deposit of Prime Bank Limited

There are various types of schemes to increase deposits. Some given below:
 Promotional Activities of Deposit Collection

 Sponsored Different Programs of Business Community
 Donation to Education Institute  Other-Sponsorship Programs
Promotional Activities of Deposit Collection:

Prime Bank limited takes some promotional activities for attracting and motivated
customers to deposit various types of schemes. The banking promotion board is
presently conducting different programs on Radio and Television.
• Advertising on Television in a news bulletin

• Managing Interaction programs
• Television Talk programs on the current issue, and
• Publication of News bulletin and publication of Magazine containing articles on
relevant topics
Sponsored Different Programs of Business Community:

• Sponsored “TEXTBANGLA-2008” exhibition organized by Bangladesh Textile
mills association.
• Sponsored 4th knitwear Exposition KNITEXPO-2008, organized by Bangladesh
Knitwear Manufacture & Export Association (BKMEA).
Page | 72
• Sponsored 10th Bangladesh Textile Exposition-2008 organized by Bangladesh
Garments manufacture & Export Association (BGMEA).
• Sponsored 10th Sylhet International trade fair(SITF) organized by The Sylhet
Chamber of Commerce
Donation to Education Institute:

• Co-sponsored career-expo at Dhaka University.
• Sponsored International symposium on re-thinking rights & opportunities for
women in Asia organized by Asian University for women;
Other-Sponsorship Programs:
• Sponsored “The World Blood donor’s day” organized by Sandhani a voluntary
institute of medical and dental students.
• Sponsored “The acid survivors Foundation Media award” organized by
ADCOMM limited.
• Sponsored the Bi-annual conference organized by Bangladesh Sociological
Association.
5.4 Conclusion
Prime Bank Ltd has emerged itself as one of the most disciplined and promising banks
in the commercial banking sector in Bangladesh under the active supervision of its
competent management team led by Mr. Rahel Ahmed. In this competitive market,
Prime Bank Ltd. competes not only with the other commercial banks but also with the
public Bank sector banks and has been able to throw in more positive contributions
towards the economic development of Bangladesh as compared to other banks. Prime
Bank Ltd. invests comparatively more funds in export and import businesses. It has
been operating its foreign exchange operation with great success and has been able to
make a positive contribution to the economy of Bangladesh by its devoted and expert
personnel. Prime Bank Ltd is considered to be specialized in Foreign Exchange
Page | 73
Operations. That is exactly why within a very short period, Prime Bank Ltd. has
positioned itself as one of the leading banks in Bangladesh. To the gateway to
practical professional life, an experience at PRIME Bank Limited as an intern was a
privilege for me.
References
Annual Report of Prime Bank Limited

http://en.wikipedia.org
http://www.primebank.com.bd/index.jsp
http://www.mofa.gov.bd
http://www.commerce.gov
www.bangladesh‐bank.org
www.epzbangladesh.org.bd
www.dhakachamber.com
www.bangla2000.com
www.tradecorp.com
www.investopedia.com
Page | 74

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Measuring Performance of General Banking Activities,

Prime Bank Limited Raozan Branch,

Internship Duration: 8th November 2020 to 7th January 2021

Department of Economics & Banking

Measuring Performance of General Banking Activities,

Internship Duration: 8th November 2020 to 7th January 2021

Department of Economics & Banking

14th July 2021

Subject: Submission of Internship Report

At first, I would like to express my gratitude to almighty Allah whose invisible

I would like to take the opportunity to express my gratitude to my Internship

I am highly thankful to all of the employees of Prime Bank Limited, Raozan

My deepest appreciation and special thanks to Md. Moqsudul Karim, Operational

During my internship tenure, I came across to meet many supporting coworkers

Chapter 01: Introduction 2-5

1.3 Scope of the Study

Primary Data Secondary Data

Internal Source External Source

 Face-to-face conversation with the respective officials of the bank.

 Bank’s annual reports

 Relevant books, journals, newspapers, and different newsletters

1.6 Limitations of the Study

2.4 Management of Prime Bank

2.5 Departments of Prime Bank

Prime Bank Limited has the following departments:

2. SWOT Analysis of Prime Bank

 Foreign Currency Deposit Account  SOD

2.9 Other Services

2.9.2 SWIFT Service:

2.9.3 SMS Banking:

2.9.5 Corporate Credit:

2.9.6 Islamic Banking:

2.9.8 International Trade Management:

2.9.9 Institutional Banking:

2.9.11 Foreign Exchange Business:

2.9.12 SME Lending:

2.10 Introduction to Prime Bank Limited Raozan Branch

At present about 09 personnel work at Raozan Branch of Prime Bank Limited.

General Banking Operational Credit Officer

2.10. Financial Summary of

• Account opening section

3.2 General Banking Section

3.3 Structure of Prime Bank

Step 2: Applicant fills up the form.

Step 5: If they are satisfied, they will open the account.

Step 8: Bank preserves the specimen.

3.3.2 Deposit Scheme:

Deposit products of PBL:

Prime Bank Limited offers

Account opening (Individual/Joint)

 Minimum Balance Tk 1000

Limited Liability Public/Private Company

For Registered Partnership Additionally Require

Short Term Deposit

An STD account may be opened by a person.

It is an interest-bearing deposit. Interest is calculated on daily basis as per Banks

Double Benefit Deposit Scheme

I. No benefit including interest/profit shall be allowed for premature encashment

Investment of funds of Trusts and Foundations, which award monthly scholarships/

The salient features of the Scheme are given below:

I. No benefit including interest shall be allowed for premature encashment within

 A separate Application Form specially designed for the purpose shall be