Cutover Plan - Hardware Migration

Pre-Cutover Tasks Support

02/13/2016
Date 02/11/2016 Thursday 02/12/2016 Friday
Saturday
02/14/2016, Sunday 02/15/2016 Monday

Time 16:00 14:00 20:00 21:00 7:30 8:00 8:15 9:00 11:00 12:00 16:00 16:15 17:15 18:00 22:00 22:30 8:00 08:00 - 18:00

Verify no Status call 1 -

status email - 1) Clear 1) Stop SAP
CRM/ECC/ confirm if we Start Apply rest Adjust SAP and oracle parameters to fit the new servers Update Resume pending 1) Bring e-
if CRA Status middleware - CRM and Start Validate ECC and CRM Full day war room
Disintegrate BW CTI status BW jobs are ready to restore of of the OpCon jobs Update SAP CRM Jobs (CRM, ECC, Services up
Reschedule Go / No go dependency update queues ECC database production on new Status Call session to look into
Task and CRM piece for update (that needs take database redologs on with new and ECC Interface and for end user
OpCon jobs status call jobs have been (email) on 2) Clear 2) Redirect and SAP on hardware - refer sheet 3 - Final any issue due to
CRA job email CRM/ECC eservices, on target target server variants/Jobs BW) 2) Verify if the
completed CRA job Workflow eservices new server 'Prod verification tasks' Hardware Migration
system up) SAP CRM and server server Update Fix CUA and names website is up
successfully Queues page Status Call
are running ECC down eservices GRC
2
config in Prod connections

Interface 1) Basis
Prod Control Development / refer sheet 'Prod DBA /
Team Batch team All CRM Team Batch team Batch Team Batch Team /Development All 2) Network Basis All Basis / Security Basis Prod Control Batch team All Batch team All
Team DBA team verification tasks' Integration
Team

Resources

Conf Number: < XX >

Participant Code: < XX >

Status calls followed

by emails

Time 16:00 14:00 20:00 5:30 7:30 8:00 8:15 9:00 11:00 12:00 16:00 16:15 17:15 18:00 22:00 22:30 8:00 08:00 - 18:00

Date
02/11/2016 Thursday 02/12/2016 Friday 02/14/2016, Sunday 02/15/2016 Monday

* Batch team **Prod Ver team Roll Back steps * RTs

Check after Prod verification results are available - 10 PM on 02/14

Immediate status call to get approval for roll back

Send communication to all teams about roll back

Initiate the roll back - 2 hours

1) Switch back to old server

2) Communicate with externel agencies

3) Update OpCon batch jobs

4) SAP Variants and Jobs

Production Verification
Contact name Phone Number onsite/on-call
xx xx xx
 Hardware Migration Production verification item list
Task Prod. Ver. Task List Team Resource Due Date Due Time
#
Batch Jobs

Verify SAP CRM Jobs and Variants with Batch Team xx 14-Feb
Prod ver.
new server names - 02/14 nightly window
a)
Update rest of SAP CRM Jobs with new Batch Team xx 15-Feb 15:00
b) server names

1) Verify SAP ECC Jobs and Variants with Prod ver.

Batch Team xx 14-Feb
new server names - 02/14 nightly window
c)

Verify SAP BW Jobs and Variants with Batch Team xx 14-Feb

Prod ver.
new server names - 02/14 nightly window
d)
Prod ver.
Batch team xx 14-Feb
e) Verify FTP Jobs window
Prod ver.
Validate F5/load distribution - Portal Integration team xx 14-Feb
window
Prod ver.
CRM Launch Integration team xx 14-Feb
window
a)
Prod ver.
ECC Launch Integration team xx 14-Feb
window
b)
Prod ver.
2) BW reports Integration team xx 14-Feb
window
c)
Prod ver.
SAPGUI Integration team xx 14-Feb
window
d)
Prod ver.
Crystal Reports Integration team xx 14-Feb
window
e)
Verify if Prod support team can make Production Support xx 14-Feb
Prod ver.
f) updates on the Portal window

Prod ver.
DQXI Validation Interface/develop xx 14-Feb
window
3) ment
Prod ver.
Integration team xx 14-Feb
SAPGUI updates window
Prod ver.
Integration team xx 14-Feb
a) Local machine window
4)
Prod ver.
Integration team xx 14-Feb
window
b) Portal
Prod ver.
Integration team xx 14-Feb
Citrix window
c)
Document Prod ver.
xx 14-Feb
Document Management Management window
Document
xx 15-Feb 11:00
a) connectivity to central printers Management
Document
xx 15-Feb 15:00
b) connectivity to local printers Management
Document
5) c) Validate form printing Management
xx 15-Feb 11:00

d) Validate GTA program development xx 15-Feb 15:00

Document
xx 15-Feb 15:00
e) Validate Inbound scanning - Tiff image Management

Interface /
Document xx 15-Feb 15:00
Scan forms to create a batch for GTA Management
f) program
Prod ver.
Validate ECC System ECC xx 14-Feb
window
6)
Prod ver.
Validate CRM system CRM / Integration xx 14-Feb
window
7)
 RT verification Integration team xx 15-Feb 15:00
8)
Prod ver.
Validate Middleware flow Interface xx 14-Feb
window
9)
Validate CTI - UNIFY (screen pop and inbound CRM xx 15-Feb 7:00 AM
10) calls)
Prod ver.
a) Validate e-Services registration CRM xx 14-Feb
window
11)
Check end points in SAP SOA manager xx 15-Feb 15:00
b)
Prod ver.
Validate firewall changes Basis xx 14-Feb
window
12)
Prod ver.
Basis xx 14-Feb window
b) Validate CTI
Prod ver.
Integration team xx 14-Feb
13) Validate BOBJ/WEBI connectivity window

Update Imperva - config monitoring agents to Integration team xx 15-Feb 15:00

14) point to new IP Address
Verify if SAP router has been updated in Basis xx 15-Feb 15:00
16) SUNTAX
Prod ver.
Basis xx 14-Feb
17) Verify the security certificates (OAG) window

Integration team xx 15-Feb 15:00

18) Verify location for archived files
Prod ver.
development xx 14-Feb window
19) Vefiry FTP programs
Prod ver.
development xx 14-Feb
20) Verify system Host on RFC connections. window
Prod ver.
development xx 14-Feb
21) Verify Adobe document server. window
Do not expose eServices web services URLs to Prod ver.
development xx 14-Feb
22) public window

Prod ver.
development xx 14-Feb
window
23) Verify the eService web services for Internal Portal

Development xx 15-Feb 15:00

24) Verify the eService web services are pointing F5 URL
Prod ver.
development xx 14-Feb
25) Test the LSP interface after the upgrade window

IMS GTA Interface file loading to CRM - a. Need to Development xx 15-Feb 7:00
verify the CRM FTP Accounts for QCQ and PROD for
26) IMSUSR (account)

could take a
Basis xx 17-Feb
week
27) Verify BPM Monitors
Prod ver.
development xx 14-Feb
28) Verify the TIFF to PDF converter from CRM window
Development xx 19-Feb 15:00
29) Verify eServices Account clean up job
Prod ver.
development xx 14-Feb
window
32) Verify Online and Batch address validations jobs
Prod ver.
development xx 14-Feb
33) Verify Workflow and BGRFC Configurations window
Development xx 16-Feb 9:00
34) BW Extractions Test
development xx 14-Feb Prod ver.
35) BW Connections with CRM and ECC window
Prod ver.
development xx 14-Feb
36) Verify File Path for BW Identified Programs Prodwindow
ver.
37) verify logical path in path table - CRM/ECC/BW Prod ver team xx 14-Feb window
 verify logical path in DQXI config table Interface xx 14-Feb Prod ver.
38) window

Verify ECC FTP job updates and ZIFTP_INF table ECC xx 17-Feb
39) for IRS job 15:00

development xx 15-Feb 7:00 AM

40) RT 169605 Migration

Integration team xx 15-Feb 8:00

41) Verify if eservices website is up

Development/Basis xx 14-Feb Prod ver.
41) Verify CTI connections window

Monitor Workflows. Open Priority 1 incident with Development xx 15-Feb 7:00 PM

42) SAP
Upgrade Production Priority Resolution / Next steps Person Responsible ETA
Verification findings

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

send hold email

in progress setup meeting at 11 AM 02/15

send hold email

in progress setup meeting at 11 AM 02/15

Completed

Completed
Completed
IVR is working. Screen It was an existing problem.
pop is still an issue Unify will work on it.

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

direct connection to
CRM, need to move
to F5.

Completed

in progress

Completed
in progress - no
impact until 02/20.
Once connection

Completed

Completed

in progress

Completed

Completed
Completed
Completed

Completed

Site is up. Need to

remove the
maintenance
message.

Completed

in progress