Guide English

Ajman Free Zone
Services Manual
(Third Edition – 2020)
Main Services
License Services Visa Services Cards Services Residence Services Facilities Services Permits Services
Communication
E Chanel System Guarantees Cheques Other Services Rent Services
Services
License Services
Update (change - Removal - Addition) Activity in
Registration of Commercial Agent Establishment of Company/Corporation - Service License - Ajman International Business Company
Renewal of Commercial Agent Establishment of Company/Corporation - E-trading Changing Location in License
Cancellation of Commercial Agent Renewal of an Offshore Company or Corporation Adding Location in License
Amendment of Commercial Agent Name Renewal of Ajman International Business Company Removing Location in License
Amendment of Commercial Agent Address Renewal of Company/Corporation - Single Business Activity Changing Commercial Name in License
Amendment of Bank Account Data of Commercial Agent Renewal of Company/Corporation - Two Business Activities Changing Commercial Name in License - Offshore
Amendment of Commercial Agent Contract Details Renewal of Company/Corporation - Three Business Activities Changing Commercial Name in License - Ajman
Registration of Representative Agent Renewal of Company/Corporation - General Trading International Business Company
Establishment of an Offshore Company or Corporation Renewal of Company/Corporation - Industrial Changing the Partner in License
Establishment of Ajman International Business Company Renewal of Company/Corporation - Service Changing the Partner in License - Offshore
Establishment of Company/Corporation - Single Business Activity Renewal of Company/Corporation - E-trading Change the Partner in License - Ajman International
Establishment of Company/Corporation - Two Business Activities Renewal of License with Location Change Business Company
Establishment of Company/Corporation - Three Business Activities Renewal of License with Location Removal Adding Partner in License
Establishment of Company/Corporation - General Trading Update (Change - Removal - Addition) Activity in License Adding Partner in License - Offshore
Establishment of Company/Corporation - Industrial Update (Change – Removal - Addition) Activity in License - Offshore Adding Partner in License - Ajman International
Business Company
License Services
Letter of Customs Clearance Renewal Card

Changing the Manager in License Incumbency Certificate (to whom it may concern) Letter of Transferring Driving License to Another Emirate
Changing the Manager in License - Offshore Certificate of Changing the Legal Form from Company into Letter of Transferring Driving License to Another Country
Changing the Manager in License - Ajman International Corporation or from Corporation into Company Letter to Change a Profession in the Driving License
Business Company Letter of Family Sponsorship (Dependents Residence for Sponsored Letter of Opening a Driving Training File
Changing the Partnership Proportion in License Persons) Letter of Renewing a Driving Training File
Changing the Partnership Proportion in License - Offshore Partners Waiver Letter Letter to Register Vehicle for the Company
Changing Partnership Proportion in License - Ajman Letter of Land Acquisition Letter to Renew Vehicle for the Company
International Business Company Salary Certificate Letter to Cancel Vehicle for the Company
Facilitating Partnerships Dissolution Certificate of Origin Letter of Selling Vehicle
Cancellation of License Certificate of No Objection to Issue Temporary Car Plate Letter to Register Private Vehicle
Cancellation of License - Offshore Entry Permit Certificate for Opening Account (for Banks)
Cancellation of License - Ajman International Business Letter of Lost Document Application for Putting Advertising Poster on Vehicle/Registering
Company Commercial Letter Outside the Free Zone Vehicle
Freezing License Letter of Adding Etisalat Services Letter to Whom It May Concerns - Companies Position/Company
Labors Accommodation Letter of Transferring a Phone Line Effectiveness
Shares Certificate Letter of Application for Issuing a Customs Code Number Letter of no objection - for municipalities
Good Standing Certificate Letter of Customs Clearance Card Issuing a To Whom It May Concerns Certificate - Offshore
Issuing Approvals for Tenants’ Licenses
Visa Services Cards Services
Issuing ID Card - Lost Replacement

Issuing Work Visa
Issuing/Renewing Work Card - Persons Sponsored by their Relatives (Employee-Under Agreement New –
Amending Visa Details Before Entry
Renew-Replacement)
Amending Visa Details After Entry
Issuing/Amending Work Card for Investors - Sponsored Persons Outside the Free Zone
Amending Visa Details - Change Profession
Cancelling Work Card (Employee – Under Agreement New-Renew-Replacement) Persons Sponsored by
Issuing a Long Visit Visa for Multiple Entries
their Relatives
Issuing a Short Visit Visa for Multiple Entries
Issuing/Amending Work Card for Investors - Sponsored Persons Outside the Free Zone
Issuing a Long Visit Visa for Single Entry
Issuing a Short Visit Visa for Single Entry Issuing Establishment Card
Issuing Entry Visa - Transit (Seaports) Visa For 96 Hours Single Entry Renewing Establishment Card
Entry Permit (Work Visa) – Cancellation – Used Amendment Establishment Card Data
Entry Permit (Work Visa) – Cancellation – Un-Used Cancel Establishment Card
Re Entry Permit Issue PRO Card
Report of the Person Position (List of Sponsored Persons - Personal) Renew PRO Card
Amendment PRO Card
Cancel PRO Card
Residence Services Facilities Services Permits Services
Amendments and Additions Permit
Registering Suppliers for Investors
Amendment Employment Contract
Issue/Renew/Fixing Residence as a Result of Temporary Registration (Subcontractor Work with Registered Contractor -
Visa Status Amendment Person Position in the
Sponsor Transfer (Investor/Partner) for Two Months Only)
Country Instead of Leaving (Visa Status Change)
Issue/Renew/Fixing Residence as a Result of Temporary Permit to Use the External Space
Transferring sponsorship to free zone -
Sponsor Transfer (Director/Employee) Issue No Objection Certificate for (Building, Construction and Excavation
transferring internal sponsor
Transfer Residence form Lost Passport to New Works)
Transfer Sponsorship to the Free Zone - Transfer
Passport (Investor/Partner)
Internal Sponsor Daily Entry Permits for Transportation Vehicles, Machines and Equipment
Transfer Residence from Lost Passport to New
Transfer Sponsorship Outside the Free Zone Daily Entry Permits for Visitors
Passport (Director/Employee)
Absconding/Residence - Work Visa Key Handover Temporary Entry Permit for Employees of Contracting Companies
Transfer Residence from Old Passport to New
Absconding/Visit Visa Installing Signboard (Monthly)
Passport (Investor/Partner)
Absconding Cancellation Maintenance Application Temporary Entry Permit for Suppliers (Monthly)
Transfer Residence from Old Passport to New
Research Stoppage for the Case Holder
Passport (Director/Employee) Temporary Entry Permit for Sister Company of AFZ Company (Monthly)
Change Profession (Investor/Partner) Removing Travel Ban
Temporary Entry Permit for Trainee (Monthly)
Change profession (Director/Employee)
Cancelling Residence for the Free Zone Company
Amendment Residence Data (Investor/Partner) Temporary Entry Permit for Visitors (Monthly)
(Investor/Partner)
Amendment Residence Data
Cancelling Residence for the Free Zone Company Temporary Entry Permit for Employee Under Agreement (Monthly)
(Director/Employee)
(Employee)
Parking Permit in the Free Zone Area - for Single Container - Monthly
Removing Travel Ban
Self-Service Permits
Advertising Permit
Communication Services E Chanel System Guarantees Cheques Other Services
Registering Supplier, Contractor or Consultant Record

Customers Complaints
Leasing Parking in the Main Building
Labor Complaints
Subscribing in E Chanel System Application for Health and Environmental Awareness
Filing Lawsuit for Labors Security Guarantee Refund (E Returned Cheque Application for Health and Environmental Consultation
Renewal in E Chanel System
Customers Suggestions Chanel - Absconding) Cheque Replacement Application for Wastes Recycling
Cancellation in E Chanel System
Call Center Application for Referral to Court
Follow Up and Investigation/Issuing Leave Permit
Follow Up and Investigation/Cancelling Leave Permit
License Services
Procedure Title: Registration of Commercial Agent
This service allows the commercial agents to represent Ajman Free Zone, by providing facilities to
Procedure Definition: investors to obtain their products (offshore and Ajman International Licenses) according to the policies
and laws applicable in Ajman Free Zone.
Commercial
Completion 5 working days Terms and N/A
Targeted group Agents
period Conditions
Submission Channels: Personal attendance - Email
Company profile - copy of the authorized signatory passport - copy of the company to
Required Documents:
be registered commercial license.
Fees: N/A Method of Payment: N/A
License Services
Procedure Title: Renewal of Commercial Agent
This service allows the commercial agents to continuously represent Ajman Free Zone, by providing
Procedure Definition: facilities to investors to obtain their products (offshore and Ajman International Licenses) according to
the policies and laws applicable in Ajman Free Zone.
Commercial
period Conditions
Required Documents: New contract signed by the agent and the registrar

License Services
Procedure Title: Cancellation of Commercial Agent
This service allows to terminate the commercial agents representation of Ajman Free Zone on failing to
Procedure Definition: achieve the target agreed upon within 6 months after the contract execution according to the policies
Commercial
Completion Automatically Terms and N/A
period Conditions
Submission Channels: Email
Required Documents: N/A

License Services
Procedure Title: Amendment of Commercial Agent Name
This service allows the commercial agents to amend its name and to make the consequent
amendments to represent Ajman Free Zone, by providing facilities to investors to obtain their products
Procedure Definition:
(offshore and Ajman International Licenses) according to the policies and laws applicable in Ajman Free
Zone.
Commercial
period Conditions

License Services
Procedure Title: Amendment of Commercial Agent Address
This service allows the commercial agents to amend its address and to make the consequent
Zone.
Commercial
period Conditions

License Services
Procedure Title: Amendment of Bank Account Data of Commercial Agent
This service allows the commercial agents to amend its bank account data and to make the consequent
Zone.
Commercial
period Conditions
Submission Channels: Personal attendance

License Services
Procedure Title: Amendment of Commercial Agent Contract Details
This service allows the commercial agents to amend its contract details and to make the consequent
Zone.
Commercial
period Conditions

License Services
Procedure Title: Registration of Representative Agent
This service allows the representative agents to contract with Ajman Free Zone, to
Procedure Definition: provide facilities for investors to get their products according to the policies and laws
applicable in Ajman Free Zone.
Representative
period Conditions
Company profile - copy of the authorized signatory passport - copy of the company to
Required Documents:
be registered commercial license
License Services
Procedure Title: Establishment of an Offshore Company or Corporation
This service allows investor to establish an offshore company and obtain a license to
Procedure Definition: practice commercial or service activities according to the policies and laws applicable in
Ajman Free Zone.
Completion 1 working day Investors Terms and N/A

Targeted group
period Conditions
Submission Channels: The Offshore / International Ajman agents’ website
Memorandum of association - copy of passport - investor address proof - registration
Required Documents:
application form
Cash - cheque (of today date) - credit
Fees: AED 1500 Method of Payment:
card – e-wallet
License Services
Procedure Title: Establishment of Ajman International Business Company
This service allows investor to establish an International Ajman business company and
Procedure Definition: obtain a license to practice commercial or service activities according to the policies and
laws applicable in Ajman Free Zone.

Targeted group
period Conditions
Submission Channels: The Offshore / International Ajman agents website
Memorandum of association - copy of passport - copy of investor address proof -
Required Documents:
registration application form
Cash - cheque (of today date) -
credit card - e-wallet
License Services
Procedure Title: Establishment of Company / Corporation - Single Business Activity
This service allows investor to establish a company and obtain a license to practice only one
commercial activity according to the policies and laws applicable in Ajman Free Zone.
3 - 5 working
Completion Investors Terms and N/A
days Targeted group
period Conditions
Submission Channels: Personal attendance / customer portal https://eportal.afz.gov.ae/vf_login
Copy of passport (valid) - copy of visa - No objection certificate issued by sponsor (when required) if
Required Documents: the applicant is a resident in UAE - personal colored photo of passport size - no objection certificate
for car showrooms issued by Ajman Police Headquarters.
License Fees: AED 3900
Method of
Fees: AED 1300 for each additional activity over the license Cash - cheque - credit card
Payment:
In addition to the lease fees
License Services
Procedure Title: Establishment of Company / Corporation - Two Business Activities
This service allows investor to establish a company and obtain a license to practice two
commercial activities according to the policies and laws applicable in Ajman Free Zone.
3 - 5 working
days Targeted group
period Conditions
Submission Channels: Personal attendance - customer portal https://eportal.afz.gov.ae/vf_login
Fees: Method of Payment: Cash - cheque - credit card
License Services
Procedure Title: Establishment of Company / Corporation - Three Business Activities
This service allows investor to establish a company and obtain a license to practice three commercial
activities according to the policies and laws applicable in Ajman Free Zone.
Completion
3 - 5 working days Investors Terms and N/A
Targeted group
period Conditions
License Services
Procedure Title: Establishment of Company / Corporation - General Trading
This service allows investor to establish a company and obtain a general trading license
Procedure Definition: to practice a range of activities according to the policies and laws applicable in Ajman
Free Zone.
3 - 5 working
days Targeted group
period Conditions
Required Documents:
the applicant is a resident in UAE - personal colored photo of passport size
License Services
Procedure Title: Establishment of Company / Corporation - Industrial
This service allows investor to establish a company and obtain a license to practice an
industrial activity according to the policies and laws applicable in Ajman Free Zone.
3 - 5 working
days Targeted group
period Conditions
Submission Channels: Personal attendance - Ajman Free Zone website
Required Documents:
the applicant is a resident in UAE - personal colored photo of passport size - feasibility study
License Services
Procedure Title: Establishment of Company / Corporation - Service
This service allows investor to establish a company and obtain a license to practice a
service activity according to the policies and laws applicable in Ajman Free Zone.
3 - 5 working
days Targeted group
period Conditions
Required Documents:
License Services
Procedure Title: Establishment of Company / Corporation - E-commerce
This service allows investor to establish a company and obtain a license to practice an e-
trading activity according to the policies and laws applicable in Ajman Free Zone.
3 - 5 working
days Targeted group
period Conditions
Required Documents:
License Services
Procedure Title: Renewal of Offshore Company or Corporation
This service allows investor to renew an offshore company and obtain a license to
Procedure Definition: practice commercial or service activities according to the policies and laws applicable in
Ajman Free Zone.

Targeted group
period Conditions
Required Documents: No documents required

License Services
Procedure Title: Renewal Ajman International Business Company
This service allows investor to renew an International Ajman business company and
Procedure Definition: obtain a license to practice commercial or service activities according to the policies and

Targeted group
period Conditions
Required Documents: No documents required

License Services
Procedure Title: Renewal of Company / Corporation - Single Business Activity
This service allows investor to renew a company to continue to practice single business activity
according to the policies and laws applicable in Ajman Free Zone.
To avoid the penalties, the license
should be renewed one week before
Completion 1 working day Investors Terms and

the expiration date. It is necessary
Targeted group to update the partners data,
period Conditions contact numbers and email
Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Civil Defense certificate for warehouses and lands - copy of recent passport of license holders and
Required Documents: directors - the financial report - .no objection certificate for car showrooms issued by Ajman Police
Headquarters.
Method of Cash - cheque - credit card - e-
Fees: AED 1300 for each additional activity over the license
Payment: wallet
License Services
Procedure Title: Renewal of Company / Corporation - Two Business Activities
This service allows investor to renew a company to continue to practice two business activities
To avoid the penalties, the
license should be renewed
one week before the

expiration date / It is
Targeted group necessary to update the
period Conditions partners data, contact
numbers and email.

Required Documents: directors - the financial report - no objection certificate for car showrooms issued by Ajman Police
Headquarters.
License Fees: AED 5200 Cash - cheque - credit card –
Fees: Method of Payment:
In addition to the lease fees e-wallet
License Services
Procedure Title: Renewal of Company / Corporation - Three Business Activities
This service allows investor to renew a company to continue to practice three business activities
license should be renewed one
week before the expiration
Completion 1 working day Investors Terms and date / It is necessary to
Targeted group update the partners data,
period Conditions
contact numbers and email

Required Documents: directors - the financial report - no objection certificate for car showrooms issued by Ajman Police
Headquarters.
License Fees: AED 6500 Cash - cheque - credit card - e-
In addition to the lease fees wallet
License Services
Procedure Title: Renewal of Company / Corporation - General Trading
This service allows investor to renew a company to continue to practice general trading
activity according to the policies and laws applicable in Ajman Free Zone.
Targeted group update the partners data,
period Conditions

Civil Defense certificate for warehouses and lands - copy of recent passport of license holders
Required Documents:
and directors - the financial report
License Services
Procedure Title: Renewal of Company / Corporation - Industrial
This service allows investor to renew a company to continue to practice industrial
The environmental inspection shall be applied to
corporations and companies in the fields of (lands,
1 working warehouses, cars showrooms) / To avoid the
Completion Targeted Investors Terms and
day penalties, the license should be renewed one week
before the expiration date - It is necessary to update
period group Conditions
the partners data, contact numbers and email

Required Documents:
directors - the financial report
License Services
Procedure Title: Renewal of Company / Corporation - Service
This service allows investor to renew a company to continue to practice service activity
Completion 1 working day Investors Terms and date / It is necessary to update
Targeted group the partners data, contact
period Conditions
numbers and email
Required Documents: Copy of recent passport of license holders and directors - the financial report
License Services
Procedure Title: Renewal of Company / Corporation - E-commerce
This service allows investor to renew a company to continue to practice an e-trading
To avoid the penalties,
the license should be
renewed one week
before the expiration
Targeted group update the partners
period Conditions
data, contact numbers
and email
Required Documents: Copy of recent passport of license holders and directors - the financial report
License Services
Procedure Title: Renewal of License with Location Change
This service allows investor to renew the license with adding/ removing / changing the company /
corporation location according to the policies and laws applicable in Ajman Free Zone.
There may be additional fees for any
1 working amendment / it is necessary to select the
Completion Investors Terms and

property (location) size and type / It is
day Targeted group necessary to update the partners data,
period Conditions contact numbers and email

Clearance certificate from Sewage Department for warehouses and lands - Clearance certificate from Federal
Electricity and Water Authority - Clearance certificate from Etisalat - copy of recent passport of license holders
Required Documents:
and directors - the financial report - no objection certificate for car showrooms issued by Ajman Police
Headquarters.
Renewal fees depending on the license
Method of Cash - cheque (for location) - credit
Fees: type + location change fees of AED 500
Payment: card - e-wallet
License Services
Procedure Title: Renewal of License with Location Removal
This service allows investor to renew the license with removing the company / corporation location
It is necessary to leave
at least one (property)
location in the license /

It is necessary to
Targeted group update the partners
period Conditions data, contact numbers
and email

Clearance certificate from Sewage Department for warehouses and lands - Clearance certificate from
Required Documents: Federal Electricity and Water Authority - Clearance certificate from Etisalat - copy of recent passport
of license holders and directors - the financial report
Renewal fees depending on the license Method of Cash - cheque (for location) - credit
Fees:
type + location removal fees of AED 500 Payment: card - e-wallet
License Services
Procedure Title: Update (Change - Removal - Addition) Activity in License
This service allows investor to change, remove or add an activity to the license (commercial, industrial, service,
ecommerce) to another activity or more according to the policies and laws applicable in Ajman Free Zone.
The activity should be compatible
with the trade name as there are
administrative service fees to be
Completion 1 working day Targeted Investors Terms and identified by the license type / It is
necessary to update the partners
data, contact numbers and email

Letter of application from the company to uploaded in the customer platform signed by the authorized signatory -
feasibility study in case of the service or industrial activities and in case of local or foreign company branch or if the license
Required Documents:
holder is a company (there should be a power of attorney authenticated by Ministry of Foreign Affairs / authenticated
letter issued by board of directors and corporation certificate) - copy of recent passport of license holders and directors
License amendment fees AED 500 + AED 1035 / AED
Method of Cash - cheque - credit card –
Fees: 1300 shall be calculated for each additional activity
Memorandum of Association fees: AED 2000
Payment: e-wallet
License Services
Procedure Title: Update (Change - Removal - Addition) Activity in License - Offshore
This service allows investor to change, renew or add activity to offshore license

Targeted group
period Conditions
The board of directors resolution stating the relevant procedure (change - removal -
Required Documents:
addition) - new updated contracts
License Services
Procedure Title: Update (Change - Removal - Addition) Activity in License - Ajman International
Business Company
This service allows investor to change, renew or add activity to Ajman International
Business license according to the policies and laws applicable in Ajman Free Zone.

Targeted group
period Conditions
The board of directors resolution stating the relevant procedure (change - removal -
Required Documents:
addition) - new updated contracts
License Services
Procedure Title: Changing Location in License
This service allows investor to change the company / corporation location according to the policies and
Additional fees shall apply if the amendment
is made before the license expiration or after
the license expiration and in case of
downgrade, the procedure should be made
Completion 1 working day Targeted Investors Terms and near the license expiration / the difference in
the number of residences per location / It is
period group Conditions necessary to update the partners data,

Letter of application from the company for approval of downgrade the location area / clearance certificate from Sewage
Required Department - Clearance certificate from Federal Electricity and Water Authority - Clearance certificate from Etisalat - board of
Documents: directors resolution (if the applicant is a branch) - no objection certificate for car showrooms issued by Ajman Police
Headquarters.
Lease fees - license amendment fees of AED 500 + facility
Method of Cash - cheque (for location) - credit card -
Fees: card amendment fees of AED 535 / location guarantee
(warehouse AED 5000 - executive office AED 3000) Payment: e-wallet
License Services
Procedure Title: Adding Location in License
This service allows investor to add the company / corporation location according to the policies and
Additional fees may
apply if the
amendment is made

before the expiration
Targeted group of the license period or
period Conditions after the license
expiration

board of directors resolution (if the applicant is a branch) - no objection certificate for car showrooms
Required Documents:
issued by Ajman Police Headquarters.
Lease fees - license amendment fees of AED 500
Cash - cheque (for location) -
Fees: Facility card amendment fees of AED 535 / location guarantee Method of Payment:
(warehouse AED 5000 - executive office AED 3000)
License Services
Procedure Title: Removing Location in License
This service allows investor to remove the company / corporation location according to the policies
Additional fees may apply if the
amendment is made before the expiration
of the license period or after the license

expiration / It is necessary to leave at
Targeted group least one (property) location in the license

period Conditions / It is necessary to update the partners
data, contact numbers and email

Clearance certificate from Sewage Department for warehouses and lands - Clearance certificate from
Required Documents: Federal Electricity and Water Authority - Clearance certificate from Etisalat - board of directors
resolution (if the applicant is a branch)
License amendment fees: AED 500 - facility Method of Cash - cheque (for location) - credit
Fees:
card amendment fees of AED 535 Payment: card - e-wallet
License Services
Procedure Title: Changing Commercial Name in License
Procedure This service allows investor to change the company / corporation trade name according to the policies and
Definition: laws applicable in Ajman Free Zone.
Application for approving the commercial name.
17 working Additional fees may apply if the amendment is made

before the expiration of the license period or after
days the license expiration / It is necessary to update the
period group Conditions partners data, contact numbers and email

Letter of application from the company to uploaded in the customer platform signed by the authorized signatory and the
Required original certificate of chamber and in case of local or foreign company branch or if the license holder is a company (there should
Documents: be a power of attorney authenticated by Ministry of Foreign Affairs / authenticated letter issued by board of directors and
corporation certificate) - copy of recent passport of license holders and directors
License amendment fees: AED 500
facility card amendment fees: AED 535
Cash - cheque - credit card –
Fees: Advertising Fees: AED 500 Method of Payment:
e-wallet
In case of warehouse, a fee of AED 1000 shall be paid
Memorandum of Association fees: AED 2000
License Services
Procedure Title: Changing Commercial Name in License - Offshore
This service allows investor to change the offshore license according to the policies and

Targeted group
period Conditions
The board of directors resolution stating the company new name - new updated
Required Documents:
contracts
License Services
Procedure Title: Changing the Trade Name in the License - Ajman International Business Company
This service allows investor to change the Ajman International Business license

Targeted group
period Conditions
The board of directors resolution stating the company new name - new updated
Required Documents:
contracts
License Services
Procedure Title: Changing the Partner in License
This service allows investor to change a partner in the license and to obtain the amended license according to
For warehouses or lands: Administrative approvals / It is necessary
17 working to update the partners data, contact numbers and email / It is
Completion Targeted Investors Terms

necessary to make sure that there are no postponed due cheques.
days -For lands: Contract with an evaluation company certified in the
period group And conditions country. The evaluation company age should be 5 years or above.

Original certificate of chamber - copy of the new partner passport with residence and visa - personal photo of the new partner - no objection certificate issued by the sponsor (if there is a
valid residence) - letter of no objection issued by Ajman Car Market (in case of car market) and in case of local or foreign company branch or if the license holder is a company (there should
Required be a power of attorney authenticated by Ministry of Foreign Affairs / authenticated letter issued by board of directors and corporation certificate) - resolution of general meeting in the
Documents: company (branch), the new partner details and contact numbers - copy of the approved licensee of the evaluation companies ( which activity is real estate evaluation activity) - evaluation
report issued by the evaluation company - the financial report of the evaluation company issued by the partner assigning the license - sale agreement between the purchaser and seller
(assignor).

facility card amendment fees: AED 535
Fees: Method of Payment: Cash - cheque - credit card - e-wallet
Advertising Fees: AED 500 - Memorandum of association fees: AED
2000 - Warehouses and lands: AED 5000
License Services
Procedure Title: Changing the Partner in License - Offshore
This service allows investor to change a partner in the offshore license and to obtain the amended
license according to the policies and laws applicable in Ajman Free Zone.

Targeted group
period Conditions
The board of directors resolution stating the partner change - new updated contracts - copy of the
Required Documents:
passport - copy of the investor address
Cash - cheque (of today date) - credit card
- e-wallet
License Services
Procedure Title: Changing the Partner in License - Ajman International Business Company
This service allows investor to change a partner in the International Ajman Business license and to
obtain the amended license according to the policies and laws applicable in Ajman Free Zone.

Targeted group
period Conditions
The board of directors resolution stating the partner change - new updated contracts -
Required Documents:
copy of the passport - copy of the investor address
License Services
Procedure Title: Adding Partner in License
This service allows investor to add a partner in the license and to obtain the amended license according to the
policies and laws applicable in Ajman Free Zone.
 Partner security approval / It is necessary to update
the partners data, contact numbers and email
Completion 1 working day Targeted Investors Terms and  For lands: Contract with an evaluation company
certified in the country. The evaluation company age
period group Conditions should be 5 years or above.

in case of adding a company partner (partnership / corporation contract - (there should be a power of attorney authenticated by Ministry of Foreign Affairs /
Required authenticated letter issued by board of directors and corporation certificate) - copy of the manager passport - personal photo - copy of recent passport of the
license holder - copy of the approved licensee of the evaluation companies ( which activity is real estate evaluation activity) - evaluation report issued by the
Documents: evaluation company - the financial report of the evaluation company issued by the partner assigning the license - sale agreement between the purchaser and seller
(assignor).
Security approval fees: AED 500
Cash - cheque - credit card -
Fees: facility card amendment fees: AED 535 Method of Payment:
e-wallet
Partnership memorandum of association fees: AED 2000
Warehouses and lands: AED 5000
License Services
Procedure Title: Adding Partner in License - Offshore
This service allows investor to add a partner in the offshore license and to obtain the
amended license according to the policies and laws applicable in Ajman Free Zone.

Targeted group
period Conditions
The board of directors resolution stating the partner addition - new updated contracts -
Required Documents:
License Services
Procedure Title: Adding a Partner in License - Ajman International Business Company
This service allows investor to add a partner in the International Ajman Business license
Procedure Definition: and to obtain the amended license according to the policies and laws applicable in Ajman
Free Zone.

Targeted group
period Conditions
The board of directors resolution stating the partner addition - new updated contracts -
Required Documents:
License Services
Procedure Title: Changing the Manager in License
This service allows investor to change the company or corporation manager and to obtain the amended
license according to the policies and laws applicable in Ajman Free Zone.
Residence is obligatory /
It is necessary to update
Completion 1 working day Investors Terms and the partners data, contact
Targeted group
period Conditions numbers and email
Letter of application from the company to uploaded in the customer platform signed by the authorized
signatory - attach copy of the new manager passport - residence - in case of local or foreign company
Required Documents:
branch or if the license holder is a company, a letter from the parent company is required - resolution
of board of director in case of branch
License amendment fees: AED 500 Cash - cheque - credit

AED 2000 (memorandum of association) card - e-wallet
License Services
Procedure Title: Changing the Manager in License - Offshore
This service allows investor to change the company or corporation manager in the
Procedure Definition: offshore license and to obtain the amended license according to the policies and laws

Targeted group
period Conditions
The board of directors resolution stating the required procedure of manager change -
Required Documents:
new updated contracts - copy of the manager passport - copy of the manager address
Cash - cheque (of today date)
- credit card - e-wallet
License Services
Procedure Title: Changing the Manager in License - Ajman International Business Company
This service allows investor to change the company or corporation manager in the
Procedure Definition: Ajman International Business license and to obtain the amended license according to the

Targeted group
period Conditions
The board of directors resolution stating the required procedure of manager change -
Required Documents:
new updated contracts - copy of the manager passport - copy of the manager address
License Services
Procedure Title: Changing the Partnership Proportion in License
This service allows investor to change the partnership proportion and to update the
contracts according to the policies and laws applicable in Ajman Free Zone.
Bank account statement
for six months / It is

necessary to update the
Targeted group partners data, contact
period Conditions numbers and email

Bank account statement for six months - copy of the recent passports of the license
Required Documents:
holders and managers - board of directors resolution in case of branch
Method of Cash - cheque - credit card –
Fees: Partnership contract authentication
Payment: e-wallet
fees: AED 2000
License Services
Procedure Title: Changing the Partnership Proportion in License - Offshore
This service allows investor to change the partnership proportion of offshore license and to update the
contracts according to the policies and laws applicable in Ajman Free Zone.

Targeted group
period Conditions
The board of directors resolution stating the required procedure - new updated
Required Documents:
contracts
License Services
Procedure Title: Changing the Partnership Proportion in License - Ajman International Business Company
This service allows investor to change the partnership proportion of Ajman International
Procedure Definition: Business license and to update the contracts according to the policies and laws

Targeted group
period Conditions
The board of directors resolution stating the required procedure - new updated
Required Documents:
contracts
License Services
Procedure Title: Facilitating Partnerships Dissolution
This service allows investor to facilitate the dissolution between the partners in the
license judicially according to the policies and laws applicable in Ajman Free Zone.
The presence of the license
holders or partners and
Completion 7 working days Targeted Investors Terms and

approval of all dues, penalties
and amounts arising from the
period group Conditions license
Required Documents: Copy of the license - memorandum of association - copy of the partners passport
Fees: AED 1000 Method of Payment: Cash

License Services
Procedure Title: Cancellation of License
This service allows investor to cancel the license and to obtain a disclaimer towards the free zone
Partners should attend in the Customer
Relationship Department to know the
17 working reason of license cancellation, attach the
days power of attorney, if any - It is necessary
to make sure that there are no postponed
due cheques.

For warehouses and lands: Clearance certificate (Etisalat - Sewage - Electricity and Water - Port and
Required Documents:
Customs Department) Cars showroom (letter from Ajman Market for cancellation)
Cancellation Fees: AED 2000 Cash - cheque - credit
Advertising Fees: AED 500 card - e-wallet
License Services
Procedure Title: Cancellation of License - Offshore
This service allows investor to cancel the offshore license and to obtain a disclaimer
towards the free zone according to the policies and laws applicable in Ajman Free Zone.

Targeted group
period Conditions
Required Documents: Board of directors resolution of cancelling the license - Liquidation letter or report
Fees: AED 500 Method of Payment: Cash - cheque - credit card - e-wallet
License Services
Procedure Title: Cancellation of License - International Ajman Business Company
This service allows investor to cancel the International Ajman Business license and to
Procedure Definition: obtain a disclaimer towards the free zone according to the policies and laws applicable in
Ajman Free Zone.

Targeted group
period Conditions
Required Documents: Board of directors resolution of cancelling the license - Liquidation letter or report
Cash - cheque - credit card - e-
wallet
License Services
Procedure Title: Freezing License
This service allows investor to freeze the license for a specific period and to obtain a disclaimer towards the
free zone according to the policies and laws applicable in Ajman Free Zone.
1. The license should be valid or within the grace period. If it is
expired, all previous penalties should be paid.
2. The freezing period (6 months or 12 months).
1 working 3. After the freezing period and when the investor failed to

take any renewal or cancellation procedure, Ajman Free Zone
day will take all applicable procedures for license cancellation and
period group Conditions confiscate the guarantee amount, if any - cancellation of
establishment card - partners and labor residence cancellation
- admit the approval of the undertaking form
Required Documents: Clearance certificate for the location from facilities and services Department
Fees: AED 100 per month Method of Payment: Cash - cheque - credit card - e-wallet
License Services
Procedure Title: Labors Accommodation
This service allows investor to lease room for labors sponsored by the licensed companies in
the free zone according to the policies and laws applicable in Ajman Free Zone.
This service is only allowed for
Completion 1 working day Investor Terms and

labors who have entry visa, visit visa,
Targeted group work visa, residence
period Conditions
Submission Channels: Personal attendance - email - customer portal https://eportal.afz.gov.ae/vf_login
Application signed by the license holder or its representative to be downloaded in Customers
Required Documents:
Platform
Fees to be paid on a monthly basis as per the number of rooms:
AED 1700 - 1800 (1-10 labor residence rooms) Cash - cheque - credit card
AED 1500 - 1699 (more than 10 labor residence rooms) - e-wallet
AED 1300 - 1499 (whole building for labor accommodation)
License Services
Procedure Title: Share Certificate
This service allows investor to obtain share certificate, indicating the partnership proportion of each
partner according to the policies and laws applicable in Ajman Free Zone.
Commercial
Completion 1 working day Investors Terms and license should be

Targeted group valid
period Conditions
Fees: AED 100 Method of Payment: Cash - credit card - e-wallet

License Services
Procedure Title: Good Standing Certificate
This service allows investor to obtain a certificate that the company is free from any
violations according to the policies and laws applicable in Ajman Free Zone.
Commercial

period Conditions

License Services
Procedure Title: Incumbency Certificate (to whom it may concern)
This service allows investor to obtain a certificate that the company activity is continued
in the free zone according to the policies and laws applicable in Ajman Free Zone.
Commercial

period Conditions

License Services
Procedure Title: Certificate of Changing the Legal Form from Company into Corporation or from Corporation into
Company
This service allows investor to obtain a certificate of changing the legal form from a free zone company
Procedure Definition: into a free zone corporation, or from a free zone corporation into a free zone company according to the
The commercial license

1 working
Completion Investors Terms and should be valid if the license
day Targeted group
period Conditions data is amended in advance.

License Services
Procedure Title: Letter of Family Sponsorship (Dependents Residence for Sponsored Persons)
This service allows investor to obtain a certificate that the customer is a labour in the
Procedure Definition: free zone and sets out the salary according to the policies and laws applicable in Ajman
Free Zone.
Commercial

period Conditions
Required Documents: Copy of the investor passport - Security payment receipt
Fees: Security Fees: AED 20000 Method of Payment: Cash - credit card - e-wallet
License Services
Procedure Title: Partners Waiver Letter
This service allows investor to obtain a letter that the partners have waived the license
The commercial
license should be
1 working
Completion Investors Terms and valid if the license
day Targeted group
period Conditions data is amended in
advance.

License Services
Procedure Title: Letter of Land Acquisition
This service allows to obtain a letter that allows the facility to acquire properties in Emirate of Ajman
as per the identified standards, according to the policies and laws applicable in Ajman Free Zone.
Investors
Commercial license
Completion 1 working day Targeted Employees of the free
Terms and should be valid
zone companies
Copy of the employment contract (electronic) for sponsored persons only - copy of the
Required Documents: property title - letter of application from the license holder - recent passport photo of
the license holders, manager and beneficiary
License Services
Procedure Title: Salary Certificate
This service allows to obtain a letter explaining the sponsored person details as per the contract agreed
upon with the company owner according to the policies and laws applicable in Ajman Free Zone.
Investors Commercial
Completion 1 working day Employees of the free

Terms and license should be
Targeted group zone companies
valid
period Conditions

License Services
Procedure Title: Certificate of Origin
This service allows to obtain a certificate that the company is registered in the free zone

Targeted group zone companies valid
period Conditions

License Services
Procedure Title: Certificate of No Objection to Issue Temporary Car Plate
This service allows to obtain a no objection certificate to install a car plate temporarily
1 working
Completion Employees of the free
day Targeted group zone companies valid
period Conditions

License Services
Procedure Title: Entry Permit
This service allows to obtain a letter of no objection for entering the other entities such as the other
free zones - port and customs, etc according to the policies and laws applicable in Ajman Free Zone.

valid
period Conditions

License Services
Procedure Title: Letter of Lost Document
This service allows to obtain a letter addressed to the Police General Command of losing
document according to the policies and laws applicable in Ajman Free Zone.

valid
period Conditions

License Services
Procedure Title: Commercial Letter Outside the Free Zone
This service allows to obtain a letter of no objection to open or practice a commercial work in another
emirate according to the policies and laws applicable in Ajman Free Zone.

valid
period Conditions

License Services
Procedure Title: Letter of Adding Etisalat Services
This service allows to obtain a letter addressed to Etisalat to add other services of
Etisalat according to the policies and laws applicable in Ajman Free Zone.

zone companies valid

License Services
Procedure Title: Letter of Transferring a Phone Line
This service allows to obtain a letter addressed to Etisalat to transfer phone line

Terms and
license should
Targeted group zone companies be valid
period Conditions

License Services
Procedure Title: Letter of Application for Issuing a Customs Code Number
This service allows to obtain a letter to issue a customs code number to transport
commodities according to the policies and laws applicable in Ajman Free Zone.
Investors Commercial license

Terms and and residence
zone companies should be valid

License Services
Procedure Title: Letter of Customs Clearance Card
This service allows to obtain a letter of customs number clearance card to transport
commodities according to the policies and laws applicable in Ajman Free Zone.
Validity
Investors
Commercial
Terms and
Targeted group license and
zone companies
period Conditions residence

License Services
Procedure Title: Letter of Customs Clearance Renewal Card
This service allows to obtain a letter to issue customs clearance card renewal according
to the policies and laws applicable in Ajman Free Zone.
Validity
Investors
Commercial
Terms and license and

License Services
Procedure Title: Letter of Transferring Driving License to Another Emirate
This service allows to obtain a letter addressed to the Traffic Department to transfer
Procedure Definition: the driving license from emirate to another emirate issued for residence, according to
Validity
Investors
Commercial
Terms and
Targeted group license and
zone companies

License Services
Procedure Title: Letter of Transferring Driving License to Another Country
This service allows to obtain a letter addressed to the Traffic Department to transfer
Procedure Definition: the driving license from country to another country issued for residence, according to

Terms and and residence
Targeted group zone companies should be valid
period Conditions

License Services
Procedure Title: Letter to Change a Profession in the Driving License
This service allows to obtain a letter addressed to the Traffic Department to change
Procedure Definition: profession in the driving license according to the policies and laws applicable in Ajman
Free Zone.

Terms and license should
period Conditions

License Services
Procedure Title: Letter of Opening a Driving Training File
This service allows to obtain a letter addressed to the Traffic Department to open a
driving training file according to the policies and laws applicable in Ajman Free Zone.

period Conditions

License Services
Procedure Title: Letter of Renewing a Driving Training File
This service allows to obtain a letter addressed to the Traffic Department to renew a driving
training file according to the policies and laws applicable in Ajman Free Zone.

period Conditions

License Services
Procedure Title: Letter to Register Vehicle for the Company
This service allows to obtain a letter addressed to the Traffic Department to register a
Procedure Definition: vehicle in the name of the company according to the policies and laws applicable in
Ajman Free Zone.
Commercial
Investors
license should be
Terms and
valid - vehicle
period Conditions details
Required Documents: Statement of the vehicle price and details issued by the certified agent in the country

License Services
Procedure Title: Letter to Renew Vehicle for the Company
This service allows to obtain a letter addressed to the Traffic Department to renew the
vehicle title according to the policies and laws applicable in Ajman Free Zone.

valid
period Conditions

License Services
Procedure Title: Letter to Cancel Vehicle for the Company
This service allows to obtain a letter addressed to the Traffic Department to cancel the
vehicle title according to the policies and laws applicable in Ajman Free Zone.

Terms and should be valid -
Targeted group zone companies vehicle details
period Conditions

License Services
Procedure Title: Letter of Selling Vehicle
This service allows to obtain a letter addressed to the Traffic Department to sell vehicle
Procedure Definition: owned by the company or the customer according to the policies and laws applicable in
Ajman Free Zone.
Commercial
Investors
license should be
Terms and
valid - vehicle

License Services
Procedure Title: Letter to Register Private Vehicle
This service allows to obtain a letter addressed to the Traffic Department to register a
private vehicle according to the policies and laws applicable in Ajman Free Zone.
Commercial
Investors
license should be
Terms and
valid - vehicle

License Services
Procedure Title: Certificate for Opening Account (for Banks)
This service allows to obtain a letter addressed to banks to open bank account according
to the policies and laws applicable in Ajman Free Zone.
The offshore
Investors commercial

Terms and license or the
free zone license
period Conditions
should be valid

License Services
Procedure Title: Application for Putting Advertising Poster on Vehicle / Registering Vehicle
This service allows to obtain a letter addressed to the Traffic Department to allow the
Procedure Definition: company to put an advertising poster on the company vehicle according to the policies
The offshore
Investors commercial license

Terms and or the free zone
Targeted group zone companies license should be
period Conditions
valid
Required Documents: Copy of the vehicle title deed.

License Services
Procedure Title: Letter to Whom It May Concerns - Companies Position / Company Effectiveness
This service allows to obtain a certificate of the company position in the free zone
Procedure Definition: (renewed - canceled - expired - license expired / suspended in system) according to the
The offshore
Investors
commercial license or
Completion 1 working day Targeted
Employees of the free zone
Terms and the free zone license
companies
period group Conditions should be valid

License Services
Procedure Title: Letter of No Objection - For Municipalities
This service allows to obtain a letter addressed to Municipality Department to register
Procedure Definition: anything relating to the municipality in other emirates according to the policies and laws
The offshore
Investors commercial

Terms and license or the
free zone license
period Conditions
should be valid
Required Documents: Letter of application - vehicle details

License Services
Procedure Title: Issuing a To Whom It May Concerns Certificate - Offshore
This service allows the investors to obtain a To Whom It May Concerns certificate for
offshore licenses according to the policies and laws applicable in Ajman Free Zone.

Targeted group
period Conditions

License Services
Procedure Title: Issuing Approvals for Tenants’ Licenses
This service allows to evaluate the new industrial and service activities relating to health, safety and
environment according to the policies and laws applicable in Ajman Free Zone.
Approval to apply all

health, safety and
2 working days Investors environment
Completion Terms and requirements of the
Targeted group
period Conditions free zone
Submission Channels: Email

Feasibility study - Environmental impact study (when required) - approvals of
Required Documents:
specialized external entities
Visa Services
Procedure Title: Issuing Work Visa
This service allows investor, partner and employee of free zone companies to obtain work visa (permit to
enter the country for work) according to the policies and laws applicable in Ajman Free Zone.
Ensure that the corporation,
Investors
the company or the
2 working days (urgent) Partners
showroom has provided all
Completion 4 working days (normal) Targeted Employees of the free Terms and
documents and meets all
period group zone companies Conditions application requirements
Required Documents: Copy of passport valid for 6 months at least - personal photo with white background.
Fees: AED 635 (urgent) - AED 535 (normal) Method of Payment: Cash - credit card - e-wallet
Visa Services
Procedure Title: Amending Visa Details Before Entry
This service allows investor, partner and employee of free zone companies to make amendments to
work visa according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
Investors corporation, the company
2 working days (urgent) Partners or the showroom has
Completion 4 working days (normal) Employees of the Terms and provided all documents
Targeted group
period free zone companies Conditions and meets all application
requirements

Copy of passport valid for 6 months at least - personal photo with white background -
Required Documents:
copy of entry permit.
Visa Services
Procedure Title: Amending Visa Details After Entry
This service allows investor, partner and employee of free zone companies to make amendments to work visa
Ensure that the
Completion 4 working days (normal) Employees of the free Terms and provided all documents
Targeted group
period zone companies Conditions and meets all application
requirements

Copy of passport valid for 6 months at least - personal photo with white background - copy
Required Documents:
of entry permit.
Visa Services
Procedure Title: Amending Visa Details - Change Profession
This service allows investor, partner and employee of free zone companies to make amendments to work
visa (changing profession) according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
corporation, the
Investors
company or the
showroom has provided
Completion 4 working days (normal) Employees of the free
Terms and
Targeted group all documents and
period zone companies Conditions
meets all application
requirements

Copy of passport valid for 6 months at least - personal photo with white background - copy
Required Documents:
of entry permit.
Visa Services
Procedure Title: Issuing a Long Visit Visa for Multiple Entries
This service allows investor, partner and employee of free zone companies to obtain visit
Procedure Definition: visa (permit to enter the country) according to the policies and laws applicable in Ajman
Free Zone.
Investors
2 working days (urgent) Partners Security
Completion 4 working days (normal) Employees of the free Terms and payment
Targeted group
AED 3085 (urgent) - AED 2935 (normal)
Fees: Method of Payment: Cash - credit card - e-wallet
AED 1100 (security)
Visa Services
Procedure Title: Issuing a Short Visit Visa for Multiple Entries
This service allows investor, partner and employee of free zone companies to obtain visit
Procedure Definition: visa (permit to enter the country) according to the policies and laws applicable in Ajman
Free Zone.
Investors
Targeted group
Fees: Method of Payment: cash - credit card - e-wallet
AED 1100 (security)
Visa Services
Procedure Title: Issuing a Long Visit Visa for Single Entry
This service allows investor, partner and employee of free zone companies to obtain visit visa (permit to enter
the country) according to the policies and laws applicable in Ajman Free Zone.
Investors
Targeted group
Method of
Fees: AED 1355 (urgent) - AED 1100 (normal)
Cash - credit card - e-wallet
AED 1100 (security) Payment:
Visa Services
Procedure Title:] Issuing a Short Visit Visa for Single Entry
This service allows investor, partner and employee of free zone companies to obtain visit visa (permit
to enter the country) according to the policies and laws applicable in Ajman Free Zone.
Investors
Targeted group
Method of
Fees: AED 1055 (urgent) - AED 855 (normal)
Cash - credit card - e-wallet
AED 1100 (security) Payment:
Visa Services
Procedure Title: Issuing Entry Visa - Transit (Seaports) Visa for 96 Hours Single Entry
This service allows investor and partner to obtain visit visa (permit to enter the country) according to
the company or the showroom
2 working days (urgent) Investors
has provided all documents and
Completion 4 working days (normal)
Partners Terms and
Targeted group meets all application
period Conditions requirements
Required Documents:
Copy of passport valid for 6 months at least - personal photo with white background - copy of title deed for
sailors.
Visa Services
Procedure Title: Entry Permit (Work Visa) - Cancellation - Used
This service allows director and employee of free zone companies to cancel a used work
visa according to the policies and laws applicable in Ajman Free Zone.
Paying penalties in
Investors
case of delay from the
legal period
Completion 3 working days (normal) Employees of the free Terms and
Targeted group (Leaving permit of
period zone companies Conditions AED 335)

Copy of passport valid for 6 months at least - copy of used entry permit - statement of
Required Documents:
receiving dues after approval from the free zone (for employee)
Visa Services
Procedure Title: Entry Permit (Work Visa) - Cancellation – Un -Used
This service allows investor, partner and employee of free zone companies to cancel an
unused work visa according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
corporation, the
Investors
company or the
Completion 3 working days (normal) Employees of the free Terms and
Targeted group all documents and
period zone companies Conditions meets all application
requirements
Required Documents: Copy of passport - copy of entry permit.
Fees: AED 350 (urgent) - AED 200 (normal) Method of Payment: Cash - credit card - electronic wallet
Visa Services
Procedure Title: Re Entry Permit
This service allows investor and partner to obtain an entry permit to the country for persons who are
outside the country for 6 months according to the policies and laws applicable in Ajman Free Zone.
The fees shall be
calculated depending
Investors
Completion
3 working days
Terms and on the number of
Targeted group Partners
period Conditions months of staying
outside the country
Copy of the passport - personal photo with white background - copy of the residence -
Required Documents:
report of the person position.
Visa Services
Procedure Title: Report of the Person Position (List of Sponsored Persons - Personal)
This service allows the investor, partner and employee of the free zone companies to obtain a report from
Federal Authority for Identity and Citizenship indicating the sponsored person position in the country or a
report indicating the persons sponsored by the company according to the policies and laws applicable in
Ajman Free Zone.
Ensure that the
Investors
corporation, the company
Partners
2 working days (urgent) or the showroom has
Employees of the
Completion 4 working days (normal) Terms and provided all documents
Targeted group free zone
period companies
Conditions and meets all application
requirements
Required Documents: Copy of passport - copy of residence
Cards Services
Procedure Title: Issuing ID Card - Lost Replacement
This service allows investor and employee of free zone companies to obtain a lost
replacement of ID card according to the policies and laws applicable in Ajman Free Zone.
Investors the company or the
2 working days (urgent)
Employees of the free showroom has provided all
Completion 3 working days (normal) Terms and
Targeted group zone companies documents and meets all
period Conditions application requirements.

Copy of the passport - copy of residence - personal photo of white background - report of
Required Documents:
losing documents from the police.
Cards Services
Procedure Title: Issuing / Renewing Work Card - Persons Sponsored by their Relatives (Employee – Under Agreement
New / Renew / Replacement)
This service allows investor and employee of free zone companies to obtain a work card for persons
sponsored by their relatives according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
corporation, the
Investors company or the
Employees of the free showroom has provided
Targeted group zone companies all documents and
period Conditions meets all application
requirements.

Letter of appointment application by the company signed by the authorized signatory and sealed - No objection
Required Documents: certificate from the current sponsor - copy of the passport and residence of the current sponsor - copy of the
passport and residence of the sponsored person - personal photo with white background.
Cards Services
Procedure Title: Issuing /Amending Work Card for Investors - Sponsored Persons Outside the Free Zone
This service allows investor to obtain a work card (Employee – Under Agreement New / Renew /
Procedure Definition: Replacement) for persons sponsored by their relatives according to the policies and laws applicable in
Ajman Free Zone.
the company or the
Investors Terms and showroom has provided all
Targeted group documents and meets all
period Conditions
application requirements.

Copy of the license - copy of the passport with the residence page /entry permit - personal photo with
Required Documents:
white background.
Cards Services
Procedure Title: Cancelling Work Card (Employee – Under Agreement New/Renew/Replacement) - Persons
Sponsored by their Relatives
This service allows investor and employee of the free zone companies to obtain a cancellation of a work
Procedure Definition: card for persons sponsored by their relatives (Employee – Under Agreement New / Renew /
Replacement) according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
1 working day (urgent) Employees of the or the showroom has
Completion 2 working days (normal) Targeted free zone Terms and provided all documents
period group companies Conditions and meets all application
requirements.
Required Documents: Copy of the passport and residence of the sponsored person - dues receipt sheet
Cards Services
Procedure Title: Issuing /Amending Work Card for Investors - Sponsored Persons Outside the Free Zone
This service allows investor to obtain a work card for persons sponsored by their relatives according to
Ensure that the corporation, the
company or the showroom has
Targeted Investors Terms and provided all documents and
3 working days (normal)
Completion period meets all application
group Conditions
requirements.

Copy of the license - copy of the passport with the residence page /entry permit - personal photo with
Required Documents:
white background.
Cards Services
Procedure Title: Issuing Establishment Card
This service allows investor to issue establishment card according to the policies and
the company or the
Investors Terms and

Initial approval report - copy of the commercial license - copy of the passport with the residence page
Required Documents:
/entry permit or visa for all partners.
Cards Services
Procedure Title: Renewing Establishment Card
This service allows investor to renew establishment card according to the policies and
Paying penalties in
Investors Terms and case of delay from
Targeted group the legal period
period Conditions
Copy of the commercial license - copy of the passport with the residence page /entry permit or visa for
Required Documents:
all partners.
Cards Services
Procedure Title: Amendment Establishment Card Data
This service allows investor to amend establishment card data according to the policies and
Investors Terms and has provided all documents
Targeted group and meets all application
period Conditions
requirements.

Copy of the commercial license - copy of the passport with the residence page /entry permit
Required Documents:
or visa for all partners.
Cards Services
Procedure Title: Cancel Establishment Card
This service allows investor to cancel establishment card according to the policies and
Paying penalties in
Investors Terms and case of delay from
Targeted group the legal period
period Conditions
Required Documents: Copy of the license.
Cards Services
Procedure Title: Issue PRO Card
This service allows to issue a new PRO card according to the policies and laws applicable
in Ajman Free Zone.
Employees of the company or the
the free zone showroom has provided all
Targeted group companies documents and meets all

copy of the passport with the residence page /entry permit - personal photo with white
Required Documents:
background
Cards Services
Procedure Title: Renew PRO Card
This service allows to renew a PRO card according to the policies and laws applicable in
Ajman Free Zone.
Ensure that the
Employees of
the free zone
Completion 3 working days (normal) Terms and provided all documents
Targeted group companies
period Conditions and meets all application
requirements.

copy of the passport with the residence page /entry permit - personal photo with white
Required Documents:
background
Cards Services
Procedure Title: Amendment PRO Card
This service allows to amend a PRO card according to the policies and laws applicable in
Ajman Free Zone.
Completion 3 working days (ordinary) Terms and
Required Documents: copy of the passport with the residence page /entry permit - personal photo with white background
Cards Services
Procedure Title: Cancel PRO Card
This service allows employee of free zone companies to cancel a PRO card according to
1 working day (urgent)
period Conditions
application requirements.
Required Documents: copy of the passport with the residence page /entry permit
Residence Services
Procedure Title: Issue /Renew /Fixing Residence as a Result of Sponsor Transfer (Investor/Partner)
This service allows investor and partner to issue, renew or fix a residence for 3 years according to the
Paying penalties
2 working days (urgent) Investors in case of delay
Partners Terms and from the legal
Targeted group
period Conditions period
Copy of Entry permit - Residence visa or sponsor transfer form - passport valid for 6 months at least -
Required Documents: valid medical report - copy of sealed Emirates identity registration - personal photo with white
background.
Residence Services
Procedure Title: Issue / Renew / Fixing Residence as a Result of Sponsor Transfer (Director/Employee)
This service allows director and employee of the free zone companies to issue, renew or fix a residence
for 3 years according to the policies and laws applicable in Ajman Free Zone.
Directors Paying penalties in

2 working days (urgent) Employees of the
Completion 4 working days (normal) free zone Terms and case of delay from
Targeted group companies the legal period
period Conditions
Work visa or sponsor transfer form - passport valid for 6 months at least - valid medical report - copy
Required Documents:
of sealed identity registration - personal photo with white background.
Residence Services
Procedure Title: Transfer Residence from Lost Passport to New Passport (Investor / Partner)
This service allows investor and partner to transfer a residence to the new passport due to passport
loss according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
2 working days (urgent) Investors or the showroom has
Partners Terms and provided all documents and
Targeted group
period Conditions meets all application
requirements

Police report - report of passport loss - copy of passport valid for 6 months at least –
Required Documents:
residency visa - personal photo with white background.
Residence Services
Procedure Title: Transfer Residence from Lost Passport to New Passport (Director/ Employee)
This service allows director and employee of free zone companies to transfer a residence to the new
passport due to passport loss according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
Directors corporation, the company
2 working days (urgent) Employees of or the showroom has
Completion 4 working days (normal) Targeted the free zone Terms and provided all documents
period group companies Conditions and meets all application
requirements

Police report - report of passport loss - copy of passport valid for 6 months at least - personal photo
Required Documents:
with white background.
Residence Services
Procedure Title: Transfer Residence from Old Passport to New Passport (Investor / Partner)
This service allows investor and partner to transfer a residence to the new passport
Ensure that the
2 working days (urgent) Investors or the showroom has
Completion 4 working days (normal) Targeted Partners Terms and provided all documents
period group Conditions and meets all application
requirements
Residence Services
Procedure Title: Transfer Residence from Old Passport to New Passport (Director/ Employee)
This service allows the director and employee of free zone companies to transfer a
Procedure Definition: residence to the new passport according to the policies and laws applicable in Ajman
Free Zone.
Ensure that the
Completion 4 working days (normal) the free zone Terms and provided all documents and
Targeted group
period companies Conditions meets all application
requirements
Required Documents: Passport valid for 6 months at last - personal photo with white background.
Residence Services
Procedure Title: Change Profession (Investor / Partner)
This service allows investor and partner to change profession according to the policies
has provided all documents and
Completion 4 working days (normal) Targeted Partners Terms and
meets all application
requirements
Required Documents: Passport valid for 6 months at least - personal photo with white background.
Residence Services
Procedure Title: Change profession (Director / Employee)
This service allows director and employee of free zone companies to change profession
Director the company or the
Employees of the free showroom has provided all
Completion 4 working days (normal) Targeted Terms and
zone companies documents and meets all
period group Conditions application requirements
Residence Services
Procedure Title: Amendment Residence Data (Investor / Partner)
This service allows investor and partner to amend the residence data according to the
has provided all documents
Completion 4 working days (normal) Targeted Partners Terms and
and meets all application
period group Conditions requirements.
Residence Services
Procedure Title: Amendment Residence Data (Director/ Employee)
This service allows directors and employee of free zone companies to amend the
residence data according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
Completion 4 working days (normal) Targeted the free zone Terms and provided all documents and
period group companies Conditions meets all application
requirements
Residence Services
Procedure Title: Amendment Employment Contract
This service allows employee of free zone companies to amend the employment contract
data according to the policies and laws applicable in Ajman Free Zone.
free zone showroom has provided all
Completion Terms and
2 working days
period Conditions
application requirements
Required Documents: copy of the passport with the residence page /entry permit - letter of salary amendment
Fees: AED 100 (normal) Method of Payment: Cash - credit card - e-wallet
Residence Services
Procedure Title: Visa Status Amendment Person Position in the Country Instead of Leaving (Visa Status
Change)
This service allows investor, partner and employee of free zone companies to amend the person position
in the country instead of leaving according to the policies and laws applicable in Ajman Free Zone.
Ensure that the
Investors
Partners
Employees of the
Completion 4 working days (normal) Targeted Terms and provided all documents
free zone
period group companies Conditions
requirements
Required Documents: Copy of entry permit - passport valid for 6 months at least - personal photo with white background.

Cash - credit card - e-
wallet
Residence Services
Procedure Title: Transfer Sponsorship to the Free Zone - Transfer Internal Sponsor
This service allows investor, partner and employees of free zone companies to transfer sponsor
Investors Ensure that the corporation,
Partners the company or the
Employees of the showroom has provided all
Completion 4 working days (normal) Targeted Terms and
free zone documents and meets all
period group companies
Conditions
application requirements
Residence Services
Procedure Title: Transfer Sponsorship Outside the Free Zone
This service allows investor, partner and employee of free zone companies to transfer sponsor
Ensure that the
Completion 3 working days (normal) Targeted Employees of the Terms and provided all documents
period group free zone companies Conditions and meets all application
requirements
Required Documents: Passport valid for 6 months at least.
Residence Services
Procedure Title: Absconding / Residence - Work Visa
This service allows investor, partner and employee of free zone companies to obtain absconding
Investors Ensure that the corporation,
Partners the company or the showroom
Employees of the has provided all documents
Completion Targeted Terms and
4 working days
free zone and meets all application
period group companies
Conditions
requirements
Required Documents: copy of the passport with the residence page /entry permit - personal photo with white background.
Residence Services
Procedure Title: Absconding / Visit Visa
This service allows investor, partner and employee of free zone companies to obtain absconding
Investors
the company or the
Partners
4 working days
Employees of the free
period group zone companies Conditions application requirements
Required Documents: copy of the passport with the residence page /entry permit - personal photo with white background.
Residence Services
Procedure Title: Absconding Cancellation
This service allows investor, partner and employee of free zone companies to obtain a
absconding cancel according to the policies and laws applicable in Ajman Free Zone.
Investors
Partners
has provided all documents
5 working days
Employees of the
period group free zone companies Conditions
requirements
Required Documents: Copy of residence or visa - copy of passport valid for 6 months at least - personal photo with white background.
Residence Services
Procedure Title: Research Stoppage for the Case Holder
This service allows providing facilities to the investor (Case holder) in terms of paying the due amounts
in installments, according to the policies and laws applicable in Ajman Free Zone.
Completion 1 working day Investors Terms and -

Targeted group
period Conditions
Required Documents: According to the requirements
Fees: As per the required amount Method of Payment: Cash - credit card – e-wallet
Residence Services
Procedure Title: Removing Travel Ban
This service allows the investor (Case holder) to remove circular and to remove the
Procedure Definition: travel ban after paying all dues of the free zone according to the policies and laws
Completion 1 working day Investors Terms and -

Targeted group
period Conditions
Required Documents: Original payment receipts approved by Finance Department in Ajman Free Zone
Fees: As per the required amount Method of Payment: Cash - credit card - e-wallet
Residence Services
Procedure Title: Cancelling Residence for the Free Zone Company (Investor / Partner)
This service allows investor and partner to cancel their residences according to the policies and laws
Paying penalties in
Investors case of delay from the
Completion 1 working day Terms and
Partners legal period (leaving
Targeted group
period Conditions permit AED 335)
Required Documents: copy of the passport with the residence page /entry permit
Residence Services
Procedure Title: Cancelling Residence for the Free Zone Companies (Employee)
This service allows employee of free zone companies to cancel their residences according to the
Paying penalties in case of

2 working days (urgent) Employees of the free
delay from the legal period
Completion 3 working days (normal) zone companies Terms and
Targeted group (leaving permit AED 335)
period Conditions
copy of the passport with the residence page /entry permit - statement of receiving dues after
Required Documents:
approval from the free zone (for employee)
Fees: AED 400 (urgent) - AED 235 (normal) Method of Payment: Cash - credit card – e- wallet
Facilities Services
Procedure Title: Key Handover
This service allows investor to receive the key of the leased investment unit according to
Commercial
Completion 4 hours Investors Terms and license should be

period Conditions
Required Documents: Identity proof (passport, ID card or work card)

Facilities Services
Procedure Title: Installing Signboard
This service allows investor and partner to install identification plate for the investment unit (executive
Procedure Definition: offices - offices - business center - free professions) according to the policies and laws applicable in
Ajman Free Zone.
Commercial
Investors
Completion 4 hours Terms and license should be
Targeted group Partners
period Conditions valid
Required Documents: Identity proof (passport, ID card or work card)

Facilities Services
Procedure Title: Maintenance Application
This service allows investor to get the service of investment units (offices and
Procedure Definition: warehouses) maintenance according to the policies and laws applicable in Ajman Free
Zone.
Provide lease
2 - 7 working
Completion Investors Terms and contract and
days Targeted group
period Conditions valid license
Submission Channels: Personal attendance - Email maintenance@afz.ae - 0509354518 or 067011625

Permits Services
Procedure Title: Amendments and Additions Permit
This service allows investor to obtain a permit to add amendments to the investment unit after making
Procedure Definition: sure of meeting all required conditions according to the policies and laws applicable in Ajman Free
Zone.
Provide lease
Completion 12 hours Investors Terms and contract and

Targeted group valid license
period Conditions
Submission Channels: customer portal https://eportal.afz.gov.ae/vf_login
Required Documents: Request letter - amendments’ drawings

AED 200 (offices) - AED 600 (warehouses)
Fees: Method of Payment: Cash - credit card – e-wallet
AED 600 (lands)
Permits Services
Procedure Title: Registering Suppliers for Investors
This service allows the investor to register the companies which have services and requirements for investors
inside the free zone. The renewal shall be made on annual basis, under which the registered company shall be
entitled to obtain entry permits to the free zone according to the policies and laws applicable in Ajman Free
Zone.
They should be registered with

Department of Economic
Completion 1 working day Investors Terms and Development or holding license
Targeted group
period Conditions from the free zone
Submission Channels: Personal attendance - website https://eprocurement.afz.gov.ae

Copy of the commercial license - certificate of membership from Chamber of Commerce
Required Documents:
and Industry (if any) - company profile
Fees: AED 100 Method of Payment: Credit cards
Permits Services
Procedure Title: Temporary Registration (Subcontractor Work with Registered Contractor - for Two
Months Only)
This service allows investor to register the offshore companies which have contracts and partnerships
with them. This registration is temporary and expires by the end of the contract between them under
Procedure Definition: which the registered company may obtain free zone entry permits. The registration fees shall be paid in
Tejari website and after the registration approval, transfer it to obtain the permit from the relevant
department according to the policies and laws applicable in Ajman Free Zone.
Having partnership
Completion 1 working day Investors Terms and contract with free

period Conditions
Submission Channels: Personal attendance - Tejari website https://eprocurement.afz.gov.ae
Valid commercial license (free zone company and offshore company) - letter of undertaking and compliance
Required Documents:
from the free zone company - agreement contract between the offshore company and the free zone company
Fees: AED 100 (registration) Method of Payment: Credit cards

Permits Services
Procedure Title: Temporary Permit to Use the External Space
This service allows the investor to obtain approval to use the external space of the investment unit and
Procedure Definition: shall be for specific period and agreed upon as per the permit according to the policies and laws
Providing lease contract
and valid license providing
Completion 1 working day Investors Terms and the space and the security
Targeted group
period Conditions and safety conditions
Required Documents: Letter of application - Identity proof (passport, ID card or work card)
Fees: AED 50 (per square meter) Method of Payment: Cash - credit card - e-wallet
Permits Services
Procedure Title: Issue No Objection Certificate for (Building, Construction and Excavation Works)
Approval for private companies carrying out any building, construction and drilling works inside the
free zone having ensured that the approvals are issued by all governmental and relevant authorities in
addition to approval for the governing bodies carrying out similar works according to the policies and
Investors
Completion 1 working day Partners Terms and N/A

Targeted group Suppliers
period Conditions
Required Documents: License - approved plans - scope of work
Fees: N/A Method of Payment: Cash - credit card - e-wallet

Permits Services
Procedure Title: Daily Entry Permits for Transportation Vehicles, Machines and Equipment
This service allows to obtain a daily entry permit for transportation vehicles, machines and equipment
 The vehicle shall be
formally licensed in the
country
Two Transportation
 providing the following
Completion minutes companies Terms and
Targeted group data:
period Conditions
Visit destination - visit
period - visit reason
Submission Channels: Personal attendance at the warehouses gates
Required Documents: Driving license, vehicle title deed, ID card

Permits Services
Procedure Title: Daily Entry Permits for Visitors
This service allows visitor obtain a daily entry permit for single person according to the
 Beneficiary holding formal
residence.
Completion Two minutes Visitors Terms and  Providing the following data:
Targeted group Visit destination - visit period -
period Conditions
visit reason.
Submission Channels: Personal attendance at the warehouses gates
Required Documents: Emirates ID card

Permits Services
Procedure Title: Temporary Entry Permit for Employees of Contracting Companies (Monthly)
This service allows employee and expert of contracting companies to obtain a temporary (monthly)
Procedure Definition: entry permit for the contracting companies employees according to the policies and laws applicable in
Ajman Free Zone.
Employees and
Experts of Register on
Completion 1 working day Terms and
contracting Tejari
Targeted group
period companies Conditions
Copy of the internal contract - copy of the passport with the residence page /entry permit – copy of
emirates ID (if the applicant is resident) - personal photo with white background – trade license copy
Required Documents:
of the contractor company – NOC from concerned free zone (if the contractor company is from other
free zones)
Fees: AED 25 for single person Method of Payment: Cash - credit card
Permits Services
Procedure Title: Temporary Entry Permit for Suppliers (Monthly)
This service allows supplier to obtain a temporary (monthly) entry permit for suppliers
Register on
Completion 1 working day Suppliers Terms and
Targeted group Tejari
period Conditions
Request Letter from the Supplier company – copy of the passport with the residence page /entry
permit – copy of emirates ID (if the applicant is resident) - personal photo with white background –
Required Documents:
trade license copy of the supplier company – NOC from concerned free zone (if the Supplier company
is from other free zone)
Permits Services
Procedure Title: Temporary Entry Permit for Sister Company of AFZ Company (Monthly)
This service allows employees of AFZ sister company obtain a temporary (monthly) entry permit for a
branch of a company in the free zone according to the policies and laws applicable in Ajman Free Zone.
Employees of AFZ
Completion 1 working day Terms and N/A
Sister Company
Targeted group
period Conditions
Copy of the passport with the residence page /entry permit – copy of emirates ID (if the applicant is
Required Documents: resident) - personal photo with white background – trade license copy of the sister company – NOC
from concerned free zone (if the Sister/branch company is from other free zones)
Permits Services
Procedure Title: Temporary Entry Permit for Trainee (Monthly)
This service allows trainee obtain a temporary (monthly) entry permit for trainee
Completion 1 working day Trainees Terms and N/A

Targeted group
period Conditions
UNDERTAKING LETTER from AFZ company (if not UAE resident)- letter from the education entity –
Required Documents: copy of the passport with the residence page /entry permit – copy of emirates ID (if resident
students)) - personal photo with white background
Permits Services
Procedure Title: Temporary Entry Permit for Visitors (Monthly)
This service allows visitor to obtain a temporary (monthly) entry permit for NON-
Resident visa according to the policies and laws applicable in Ajman Free Zone.
Completion 1 working day Visitors Terms and N/A

Targeted group
period Conditions
Undertaking letter from AFZ company - Copy of the passport – copy of Visa (Visit Visa,
Required Documents:
tourist Visa, On –Arrival Visa) - personal photo with white background
Permits Services
Procedure Title: Temporary Entry Permit for Employee Under Agreement (Monthly)
This service allows employee under agreement obtain a temporary (monthly) entry permit for
employee under agreement according to the policies and laws applicable in Ajman Free Zone.
Employees under
Completion 1 working day Terms and N/A
Targeted group agreement
period Conditions
NOC from the sponsor – AFZ labor card copy – Copy of the passport with the residence page /entry
Required Documents: permit – copy of emirates ID (if the applicant is resident) - copy of emirates ID od sponsor - personal
photo with white background
Permits Services
Procedure Title: Parking Permit in the Free Zone Area - for Single Container - Monthly
This service allows to provide parking for the containers of the companies working in the
Procedure Definition: warehouses area in Ajman Free Zone and according to the policies and laws applicable in
Ajman Free Zone.
Companies working The company
Completion 1 working day in the warehouses

Targeted group area valid
period Conditions
Required Documents: Request for container parking permit

Permits Services
Procedure Title: Self-Service Permits
This service allows to obtain a permit allowing the banks and companies to use the internal and external areas of
Procedure Definition: the free zone to provide their services through the ATM devices and self-service devices and according to the
The offshore commercial

Banks
Completion 1 working day Terms and license or the free zone
Targeted group Companies
license should be valid
period Conditions
For banks, it is necessary to attach a copy of the commercial license in Department of Economic
Development (Central Bank) - Permission form - parties agreement contract - payment receipts -
Required Documents:
commercial license issued by Department of Economic development for all permits - copy of the
relevant party passport
AED 5000 per annum (to operate a device inside the free zone main buildings)
Fees: AED 2500 per annum (to operate a device outside the free zone main buildings) Method of Payment: Cash - credit card - e-wallet
AED 100 per day (to sell foods inside the free zone main buildings)
Permits Services
Procedure Title: Advertising Permit
This service allows to obtain a permit allowing the banks and companies to install
Procedure Definition: billboard only and not the advertisement content and form or term and according to the
The offshore commercial
Completion 1 working day Companies Terms and license or the free zone
Targeted group license should be valid
period Conditions
For banks, it is necessary to attach a copy of the commercial license in Department of Economic Development (Central
Required
Bank) - Permission form - parties agreement contract - payment receipts - commercial license issued by Department
Documents:
of Economic development for all permits - copy of the relevant party passport
AED 2000 per month (advertising through digital screen)
AED 1000 per month (distributing brochures via display platform) Cash - credit card -
Fees: AED 1000 per month (advertising through rollup)
Method of Payment:
e-wallet
AED 500 per month (distributing brochures via the free zone counters)
Communication Services
Procedure Title: Customers Complaints
This service allows the free zone customers to express their dissatisfaction of the services output,
Procedure Definition: products, operations, procedures, employee conduct, etc. through the available channels in Ajman Free
Zone and according to the policies and laws applicable in Ajman Free Zone.
Investors
Completion 3 working days Employees of the free

Terms and N/A
period Conditions
Personal attendance - Visits - email info@afz.ae
Submission Channels:
Customer portal https://eportal.afz.gov.ae/vf_login

Procedure Title: Labor Complaints
This service allows employees of the free zone companies to file labor complaints to ensure their rights
due by their employers according to the policies and laws applicable in Ajman Free Zone.
He/ she should be
sponsored by a free
Employees of free zone company and
Completion 7 working days Terms and
zone companies holds Ajman Free
Targeted group
period Conditions Zone card and
residence.
Personal attendance - Customer portal https://eportal.afz.gov.ae/vf_login – Email:
labour.disputes@afz.ae
Required Documents: ID Card issued by Ajman Free Zone - Employment Contract

Procedure Title: Filing Lawsuit for Labors
This service allows to secure the labors’ rights legally and judicially as per Labor Law in
the country.
Worker salary certificate
Investors
- employment contract
Completion 7 working days Employees of free
Terms and authenticated by Ajman
period Conditions Free Zone.
Required Documents: Copy of license - passport of worker and license holder - employment contract

Procedure Title: Customers Suggestions
This service allows Investor and employee of free zone companies to submit enhancement ideas and
Procedure Definition: suggestions through the available channels in Ajman Free Zone and according to the policies and laws
Investors
Completion 3 working days Employees of free

Terms and N/A
period Conditions
Personal attendance – Visits - email afza.care@afz.ae
Customer portal https://eportal.afz.gov.ae/vf_login

Procedure Title: Call Center
This service allows the free zone customers to obtain a reply to all their inquiries about
Ajman Free Zone.
Investors
Completion Immediately Employees of free

Terms and N/A
period Conditions
Submission Channels: Call Center: 067011555 – 8002392

E Chanel System
Procedure Title: Subscribing in E Chanel System
This service allows investor to subscribe in E Chanel System according to the policies
Ensure that the
or the showroom has
Completion 2 working days Investors Terms and provided all documents
Targeted group
period Conditions and meets all application
requirements
E Chanel System
Procedure Title: Renewal in E Chanel System
This service allows investor to renew subscription in E Chanel System according to the
the company or the
Completion 2 working days Investors Terms and

period Conditions application requirements
E Chanel System
Procedure Title: Cancellation in E Chanel System
This service allows investor to cancel subscription in E Chanel System according to the
Completion 3 working days Investors Terms and N/A

Targeted group
period Conditions
Guarantees
Procedure Title: Security Guarantee Refund (E Chanel - Absconding)
This service allows investor to refund security (Absconding - E Chanel) according to the policies and
the company or the
7 working days (normal)
period group Conditions application requirements
Required Documents: Copy of new residence - leaving position report
Cheques
Procedure Title: Returned Cheque
This service allows investor to pay a returned cheque according to the policies and laws
Completion N/A Investors Terms and N/A

Targeted group
period Conditions
Submission Channels: Personal attendance - Customer portal https://eportal.afz.gov.ae/vf_login

The value of returned cheque plus
Fees: Method of Payment: Cash - credit card - e-wallet
AED 500 (penalty for each cheque)
Cheques
Procedure Title: Cheque Replacement
This service allows investor to replace a prepaid cheque according to the policies and
Submit the
application 8 days
Completion 14 working days Investors Terms and before the cheque to
Targeted group be replaced.
period Conditions
Required Documents: Previous payment receipt - new cheque

Other Services
Procedure Title: Registering Supplier, Contractor or Consultant Record
This service allows supplier to register qualified suppliers as per the commercial activities in the
Procedure Definition: electronic portal of the website of Ajman Free Zone according to the policies and laws applicable in
Ajman Free Zone.
They should be
registered with
Completion 2 working days Suppliers Terms and Department of

Targeted group Economic
period Conditions
Development
Submission Channels: Personal attendance - https://eprocurement.afz.gov.ae

Copy of the commercial license - certificate of membership from Chamber of Commerce
Required Documents:
and Industry (if any) - company profile
Fees: AED 100 Method of Payment: Credit cards
Other Services
Procedure Title: Leasing Parking in the Main Building
This service allows the customers to lease parking in the main building on a daily basis
Investors The vehicle shall be
Completion Immediately Employees of free

Terms and formally licensed in
Targeted group zone companies the country
period Conditions

The first 15 minutes for free
Fees: Method of Payment: Cash
First hour: AED 2 then AED 5 per hour
Other Services
Procedure Title: Application for Health and Environmental Awareness
This service allows providing awareness in the health and environment field to raise
Procedure Definition: awareness of the free zone customers according to the policies and laws applicable in
Ajman Free Zone.
They should be of the

Completion 30 working days Investors Terms and free zone investors
Targeted group
period Conditions
Submission Channels: personal attendance - email - 067011555 – 8002392

Other Services
Procedure Title: Application for Health and Environmental Consultation
This service allows providing consultation and support to clients in the health, safety
Procedure Definition: and environment fields to raise their awareness and increase their environmental and
health culture according to the policies and laws applicable in Ajman Free Zone.
They should be of
Completion 2 working days Investors Terms and the free zone

Targeted group investors
period Conditions

Other Services
Procedure Title: Application for Wastes Recycling
To collect and recycle solid wastes resulting from the free zone operations and within its
properties according to the policies and laws applicable in Ajman Free Zone.
They should be of
Completion 2 working days Investors Terms and the free zone

Targeted group investors
period Conditions
Required Documents: List of materials to be recycled

Other Services
Procedure Title: Application for Referral to Court
This service allows investor, partner and employee of free zone companies to obtain an application for
Procedure Definition: referring residence / work file to the court for exempting from penalties according to the policies and laws
Ensure that the
Investors
Partners
Employees of
Completion 4 working days (normal) Targeted Terms and provided all documents and
free zone
period group Conditions meets all application
companies
requirements

copy of the passport with the residence page /entry permit - personal photo with
Required Documents:
white background.
Other Services
Procedure Title: Follow Up and Investigation / Issuing Leave Permit
This service allows investor, partner and employee of free zone companies to obtain a leave permit
Ensure that the
corporation, the
Investors
company or the
Completion 3 working days (normal) Targeted Employees of free Terms and
all documents and
period group zone companies Conditions meets all application
requirements

copy of the passport with the residence page /entry permit - copy of cancellation
Required Documents:
report - personal photo of white background.
Other Services
Procedure Title: Follow Up and Investigation / Cancelling Leave Permit
This service allows investor, partner and employee of free zone companies to cancel a leave permit
Ensure that the
corporation, the
Investors
company or the
Partners
3 working days showroom has provided
Completion Employees of free Terms and
Targeted group all documents and meets
period zone companies Conditions all application
requirements
Required Documents: Copy of the residence or visa - copy of leave permit - copy of cancellation report - copy of the passport -
personal photo of white background.
Rent Services:
Executive Offices
Type of rent unit Areas in square meter Square meter price - rent value in AED Unit price in AED
12 -24 1800 - 1600 -
24 - 36 1500 - 1400 -
Executive office
36 - 42 1300 - 1200 -
More than 42 1100 - 900 -
Administrative Fees - Executive Office

Description Fees (AED)
Door panel - for first year only or in case of any amendment to it 200
Annual maintenance 700
Annual sewage 2400
Annual cleaning 250
Security Fee - Executive Office Location

Executive Office Security 3000
Offices
Office Per Unit Per Unit 11840
Administrative Fees - Offices

Door panel - for first year only or in case of any amendment to it 200
Annual sewage 600
Annual cleaning 250

Furnished Offices less than 12 Sq.M
Type of rent unit Areas in square meter Square meter price - rent value in AED
Furnished Offices Less than 12 2800
Administrative Fees – Furnished Offices

Administrative fees / New single office 3550
Administrative fees / Renew single office 3350

Un-Furnished Offices less than 12 Sq.M
Furnished Offices Less than 12 2500
Administrative Fees – Furnished Offices

Administrative fees / New single office 3550
Administrative fees / Renew single office 3350

Business Center
Business center Per Unit Per Unit 4000
Administrative Fees - Business Center

Annual sewage 800
Annual cleaning 350
Annual technical 900

Freelance
Freelance location rent Per Unit Per Unit 1,500.00
Administrative Fees - Freelance

Freelance location 500
Warehouses
100 - 900 300 - 400 -
Warehouse 900 - 2000 250 - 299 -
More than 2000 200 - 249 -
Administrative Fees - Warehouses

Billboard - for first year only or in case of any amendment to it 1000
Annual cleaning 500
Security Fee - Warehouses

Single warehouse 5000
Lands
Land 1 30 - 40 As Per Sq. M
Administrative Fees Lands

Annual cleaning 500
Land Lease Requirements

1. An increase of 10% of the square meter lease price shall be applied each 5 years to the lands lease prices and shall be provided for in the new lease
contracts.
2. The buildings built on the lands shall be leased by investors upon the free zone approval which have the possession over the buildings by
special lease contracts upon the general manager recommendation in which the lease price and lease conditions shall be identified and
approved by the free zone chairman.
Shops
Shop inside labor accommodation - 1200 - 1000 Per Sq. M Yearly
Shop - 2000 - 1000 As Per Sq. M Yearly
Administrative Fees - Shops

Annual sewage 1200
Annual cleaning 250

Restaurants
Restaurant outside the labor
- 1000 - 800 Per Sq. M Yearly
accommodation
Restaurant inside the labor
- 1000 - 800 Per Sq. M Yearly
accommodation
Labor Accommodation
1 : 10 labor accommodation rooms - - 1700 – 1800 per month

More than 10 labor accommodation
- - 1500 – 1699 per month
rooms
Whole labor accommodation
- - 1300 – 1499 per month
building
Security Fee - Labor Accommodation
Single room security - labor accommodation 2000
Executive offices – Al Zorah
Executive office More than 12.30 2200
Administrative Fees - Executive Offices - Al Zorah

Administrative fees / single office 2700
Security Fee - Executive Office - Al Zorah

Executive Office Security 3000
Offices - Al Zorah
office Per Unit 13740
Administrative Fees - Offices – Al Zorah

Administrative fees / single office 2700

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Ajman Free Zone

Letter of Customs Clearance Renewal Card

Issuing ID Card - Lost Replacement

Entry Permit (Work Visa) – Cancellation – Un-Used Cancel Establishment Card

Re Entry Permit Issue PRO Card

Registering Supplier, Contractor or Consultant Record

Fees: N/A Method of Payment: N/A

Required Documents: N/A

Fees: N/A Method of Payment: N/A

Fees: N/A Method of Payment: N/A

Fees: N/A Method of Payment: N/A

Fees: N/A Method of Payment: N/A

Fees: N/A Method of Payment: N/A

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and N/A

Required Documents: No documents required

Completion 1 working day Investors Terms and N/A

Required Documents: No documents required

Completion 1 working day Investors Terms and

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

1 working amendment / it is necessary to select the

Completion Investors Terms and

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and N/A

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and

Targeted group least one (property) location in the license

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Application for approving the commercial name.

17 working Additional fees may apply if the amendment is made

Completion Targeted Investors Terms and

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and N/A

17 working to update the partners data, contact numbers and email / It is

Completion Targeted Investors Terms

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

License amendment fees: AED 500

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and N/A

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and N/A

License amendment fees: AED 500 Cash - cheque - credit

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and N/A

Completion 1 working day Investors Terms and

Submission Channels: Customer portal https://eportal.afz.gov.ae/vf_login

Completion 1 working day Investors Terms and N/A