Name of Students

PREPARE
SERVICE THE DINING ROO
( AS ) M/RESTA
URANT A
REA FOR

Take table re
servations

Prepare Serv
ic e Stations an
d Equipmen
t

Set-Up table
s in the dining
area

4. Set the mo
od/ambiance
of the dining
area

WELCOME
ORDERS GUESTS A
ND TAKE
FOO D AND BEV
ERAGE
S
PREPARED BY:
WILJEAN G. MAGNAYE
BPP Trainer
4. Set the mo
o d/ambiance
of the dining
area

WELCOME
ORDERS GUESTS A
ND TAKE F
OO D AND BEV
ERAGE

Welcome an
d Greet Guest
s 1.1 Ackno

Seat the Gue

s ts

Take Food a
n d Beverage
Orders

Liaise betwe
e n kitchen an
d dining are
as

PROMOTE
F OOD AND
BEVERAG
EP RODUCTS

Know the Pro

duct

Undertake S
ug gestive Sellin
g

Carry out Up
s elling Strate
gies

PROVIDE
F OOD AND
BEVERAG
E SERVICES
T O GUESTS
PROGRESS CH
BREAD AND PASTRY PRODU

SALUD CAGAS TECHNICAL AND VOCA

AYE LEGEND:
COMPETENT
NOT COMPETENT
Carry out Up
s elling Strate
gie s

PROVIDE
F OOD AND
BEVERAG
E SERVICES
T O GUESTS
Serve the Fo
o d

Assist the D
in ers
RESS CHART

Perform Ban
q uet or Cateri
ng Food Serv
ice

Process Pay
m ents and Rec
iepts
STRY PRODUCTION NC II

Conclude Fo
o d Service an
d Close Dow
n Dining Are
a
Manage Into
xica ted Person

PROVIDE
ROOM SER
VIC E
L AND VOCATIONAL HIGH SCHOOL

Take and Pro

cess Room S
ervice Orders

Set-Up Tray
s and Trolleys

Present and
Serv e Food and B
everage Ord
er s to Guest
COMPETENT C
NOT COMPETENT NYC
Set-Up Tray
s and Trolleys

Present and
Serv e Food and B
everage Ord
e rs to Guest

Present Roo
m Service A
cco unt

Clear Away
R oom Service
Equipment

RECEIVE
AN D HANDLE
GUEST CO
N CERN

Listen to the
C ustomer’s C
om plaint

Apologize to
the Custome
r

Take Proper
A ction on the
Co mplaint

Record Com
plain t

REMARKS