Fedex

History

The modern air and ground express industry was pioneered with the founding of Federal
Express in 1971; the corporation was created in 1998 as FDX Corporation and became FedEx
Corporation in January 2000.

Headquarters

Memphis, Tenn.

Principal Officers

Frederick W. Smith, Chairman, President and CEO

Robert B. Carter, Executive Vice President, FedEx Information Services and CIO

T. Michael Glenn, Executive Vice President, Market Development and Corporate

Communications

Alan B. Graf Jr., Executive Vice President and CFO

Christine P. Richards, Executive Vice President, General Counsel and Secretary

NYSE Listing

FDX (since December 1978)

FY09 Revenue (Consolidated Information for all FedEx Companies)

$35.5 billion

Workforce

More than 275,000 team members worldwide

Average Daily Volume

More than 7.5 million shipments for express, ground, freight and expedited delivery services

Service Area

More than 220 countries and territories, including every address in the United States

fedex.com

Over 20 million unique visitors monthly; more than 5.5 million package tracking requests
daily and 19 million packages shipped via FedEx Ship Manager monthly.

Operating Facilities

Express: 1,083 stations; 10 air express hubs

Ground: 32 ground hubs; over 500 pickup/delivery terminals

Freight: Approximately 470 service centers

Office: Approximately 2,000 locations

Air Operations

661 aircraft; more than 375 airports served worldwide

Ground Fleet

More than 80,000 motorized vehicles for express, ground, freight and expedited delivery
service

Dropoff Locations

703 FedEx World Service Centers

1,803 FedEx Office locations

6,355 FedEx Authorized ShipCenters®

44,067 FedEx Drop Boxes (including 4,979 US Postal Service locations)

Recent Awards

FORTUNE magazine: No. 7 among "World's Most Admired Companies" (2009)

FORTUNE magazine: No. 6 among “America’s Most Admired Companies” (2008)

FedEx named as a FORTUNE magazine and the Great Places to Work Institute "FORTUNE
100 Best Companies to Work For” in the United States. (2009)

FedEx ranked #1 in the category of customer service in the esteemed Harris Interactive
Reputation Quotient TM (RQ) survey (July 2008).

FedEx ranked #1 in Customer Satisfaction among Express Delivery companies and #1 among
all companies rated in the University of Michigan's American Customer Satisfaction Index
(May 2008).

FedEx received the Presidential "E" Award for excellence in exporting (May 2008).

The American Red Cross awarded FedEx the prestigious Henry Dunant International
Partnership Excellence Award at the organization's Heritage of Service Dinner (May 2008).

FedEx named as a FORTUNE magazine and the Great Places to Work Institute "FORTUNE
100 Best Companies to Work For” in the United States. (Jan 2008)

FedEx Express Canada has won the "Best Contact Center World Award 2007" for mid-size
call centers from ContactCenterWorld.com (November 2007).

FORTUNE magazine: No. 6 among “America’s Most Admired Companies” (2007)

FedEx Express is the world's largest express transportation company, providing fast and
reliable delivery to every U.S. address and to more than 220 countries and territories. FedEx
Express uses a global air-and-ground network to speed delivery of time-sensitive shipments,
usually in one to two business days with the delivery time guaranteed.
History

Founded in 1971 as Federal Express Corporation

Headquarters

Worldwide: Memphis, Tenn.

Asia Pacific: Hong Kong, China

Canada: Toronto, Ontario

Europe/Middle East/Africa: Brussels, Belgium

Latin America: Miami, Fla.

Principal Officer

David J. Bronczek, President and CEO

FY09 Revenue

$22.4 billion (includes FedEx Trade Networks)

Workforce

More than 142,000 employees worldwide

Average Daily Volume

Approximately 3.4 million packages and 10 million pounds of freight

Service Area

More than 220 countries and territories, including every address in the United States

Air Operations

More than 375 airports served worldwide

Air Fleet

661 aircraft , including:

71 Airbus A300-600s

51 Airbus A310-200/300s

13 ATR 72s

26 ATR 42s

77 Boeing 727-200s
4 Boeing DC10-30s

58 Boeing MD10-10s

14 Boeing MD10-30s

59 Boeing MD11s

10 Cessna 208As

242 Cessna 208Bs

34 Boeing 757-200s

Delivery Fleet

More than 42,000 motorized vehicles

Operating Facilities

1,083 stations (692 U.S.; 391 outside U.S.) and 10 air express hubs:

Asia Pacific:

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Latin America-Caribbean:

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United States:

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Dropoff Locations

703 FedEx World Service Centers

1,803 FedEx Office locations

6,355 FedEx Authorized ShipCenters®

44,067 FedEx Drop Boxes (including 4,985 US Postal Service locations)

Customer Service

1-800-Go-FedEx begin_of_the_skype_highlighting 1-800-Go-FedEx

end_of_the_skype_highlighting® (1-800-463-3339) or customer support at fedex.com

Recent Awards
University of Michigan America Customer Satisfaction Index: Number One in Customer
Satisfaction, Express Delivery Industry (1998-2009)

Black Enterprise Magazine: Top 40 Best Companies for Diversity (2007)

FORTUNE Magazine: 100 Best Places to Work For list (2006)

*More About* FedEx Express

*FedEx Express: U.S.*

FedEx Express offers a wide range of shipping services for delivery of small packages up to
150 pounds each. With reliable U.S. express service, delivery is guaranteed in one to three
business days within the continental United States. Express service is also available between
the continental U.S. and Alaska or Hawaii, but check the FedEx Service Guide or call
1.800.Go.FedEx® to determine delivery commitments.

FedEx Express: International*

**With unmatched air route authorities and an extensive air/ground infrastructure, FedEx
Express provides customs-cleared, door-to-door service to more international locations than
its competitors. International express delivery is guaranteed to more than 220 countries and
territories, with a variety of time-definite services to meet distinct customer needs.

**FedEx Express: Freight*

For pallets of freight weighing from 151 pounds to 2,200 pounds, FedEx Express Freight
provides 100 percent coverage to any U.S. location in one to three business days.
International express freight offers priority service to 50 countries in one to three business
days, with economy service to additional locations, usually within five business days.
Packaging Tips I Open an Account I Start Shipping I Track a Package

Revised December 17, 2009

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FedEx Trade Networks

FedEx Trade Networks helps simplify international shipping for customers of all sizes by
providing flexible end-to-end services that include customs brokerage, global cargo
distribution and trade facilitation solutions. Customers can utilize FedEx Trade Networks
services as an entire package, or...

Learn more

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FedEx SupplyChain

Since its inception, FedEx has been raising the bar on what's possible. Today, the FedEx
global transportation and information network enables customizable solutions for customers
around the world. FedEx SupplyChain serves as an "orchestrator", bringing the right
elements...

Learn mo

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Mission, Strategy, Values

Mission

FedEx will produce superior financial returns for shareowners by providing high value-added
supply chain, transportation, business and related information services through focused
operating companies. Customer requirements will be met in the highest quality manner
appropriate to each market segment served. FedEx will strive to develop mutually rewarding
relationships with its employees, partners and suppliers. Safety will be the first consideration
in all operations. Corporate activities will be conducted to the highest ethical and professional
standards.

Strategy

The unique FedEx operating strategy works seamlessly - and simultaneously - on three levels.

Compete collectively by standing as one brand worldwide and speaking with one voice.

Operate independently by focusing on our independent networks to meet distinct customer

needs.

Manage collaboratively by working together to sustain loyal relationships with our

workforce, customers and investors.

Values

People: We value our people and promote diversity in our workplace and in our thinking.

Service: Our absolutely, positively spirit puts our customers at the heart of everything we do.
Innovation: We invent and inspire the services and technologies that improve the way we
work and live.

Integrity: We manage our operations, finances and services with honesty, efficiency and
reliability.

Responsibility: We champion safe and healthy environments for the communities in which
we live and work.

Loyalty: We earn the respect and confidence of our FedEx people, customers and investors
every day, in everything we do.

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Tags:

FedEx history, FedEx timeline

FedEx Corporation

Today's FedEx is led by FedEx Corporation, which provides strategic direction and
consolidated financial reporting for the operating companies that compete collectively under
the FedEx name worldwide: FedEx Express, FedEx Ground, FedEx Freight, FedEx Office,
FedEx Custom Critical, FedEx Trade Networks and FedEx Services.

Originally called FDX Corp., FedEx Corp. was formed in January 1998 with the acquisition
of Caliber System Inc. Through this and future purchases, FedEx sought to build on the
strength of its famous express delivery service and create a more diversified company that
included a portfolio of different but related businesses. Caliber subsidiaries included RPS, a
small-package ground service; Roberts Express, an expedited, exclusive-use shipping
provider; Viking Freight, a regional, less-than-truckload (LTL) freight carrier serving the
Western U.S.; Caribbean Transportation Services, a provider of airfreight forwarding
between the U.S., Puerto Rico, the Dominican Republic and the Caribbean Islands; and
Caliber Logistics and Caliber Technology, providers of integrated logistics and technology
solutions. These companies, along with worldwide express shipping provider Federal
Express, composed the original FDX Corp.

Over the next two years FDX Corp. oversaw the assimilation of these companies and
introduced them to many trademark service and technology enhancements.

In January 2000, FedEx unleashed the power of its global brand. In a move to further
integrate the company's portfolio of services, FDX Corp. was renamed FedEx Corporation. In
addition, Federal Express became FedEx Express, RPS became FedEx Ground, Roberts
Express became FedEx Custom Critical, and Caliber Logistics and Caliber Technology were
combined to make up FedEx Global Logistics. To centralize the sales, marketing, customer
service and information technology support for FedEx Express and FedEx Ground, a new
subsidiary named FedEx Corporate Services (FedEx Services) was formed and began
operations in June 2000.

Over the next year, a number of acquisitions and realignments changed the size and scope of
various FedEx operating companies. The first move was a new subsidiary, just one month
after the re-branding announcement. In February 2000, FedEx Corp. announced the
acquisition of Tower Group International, a leader in the business of international logistics
and trade information technology. TowerGroup became the foundation of a new FedEx Corp.
subsidiary, FedEx Trade Networks, which in turn acquired WorldTariff, a customs duty and
tax information company, a month later. Today, FedEx Trade Networks is the largest-volume
customs entry filer in North America and a leader in global ocean & air cargo distribution and
trade facilitation.

In January 2001, FedEx Global Logistics was realigned to streamline the organization and
further improve customer service. FedEx Supply Chain Services became part of FedEx
Services and Caribbean Transportation Services became part of FedEx Trade Networks. The
following month, FedEx Corp. finalized the acquisition of American Freightways, a leading
LTL freight carrier serving 40 states in the eastern two-thirds of the U.S., and rebranded
American Freightways and Viking Freight as FedEx Freight.

FedEx Corp. acquired privately held Kinko's Inc. in February 2004. Two months later,
Kinko's was rebranded as FedEx Kinko's (rebranded as FedEx Office in 2008). For FedEx,
the acquisition meant expanded retail access to all of the 1,200 FedEx Kinko's stores in
operation at that time, enhanced FedEx document management services and a broader reach
to customers of all sizes. For Kinko's, the move added the resources and expertise needed to
continue expansion of its corporate document outsourcing business and international
operations. Following the acquisition, all U.S. FedEx Kinko's locations offered new or
expanded FedEx shipping options for greater customer convenience.

In September 2004, FedEx Corp. acquired Parcel Direct, a leading parcel consolidator, and
later rebranded it FedEx SmartPost. The acquisition complements the FedEx alliance with the
U.S. Postal Service and provides customers in the e-tail and catalog segments with a proven,
cost-effective solution for low-weight, less time-sensitive residential shipments.

In 2006, FedEx Corp. aquired ANC Holdings Limited, a United Kingdom domestic express
transporation company. This transaction allowed FedEx Express to directly serve the entire
UK domestic market. ANC was then rebranded FedEx UK.

In 2007, FedEx Corp. acquired Tianjin Datian W. Group Co., Ltd.'s 50 percent share of the
FedEx-DTW International Priority Express joint venture and DTW Group's domestic express
network in China. FedEx then launched a domestic express service serving the Chinese
market.

Also in 2007, FedEx Corp. continued its acquisition of domestic express companies with the
acquisitions of Indian express company Prakash Air Freight Pvt. Ltd. (PAFEX) and
Hungarian express company Flying-Cargo Hungary Kft.

All the companies obtained through FedEx Corp. acquisitions, in addition to diversifying the
FedEx services portfolio, also exhibited the same "absolutely, positively" spirit that FedEx is
known for possessing—which made the companies a good fit.

Today, FedEx Corporation is the premier provider of shipping and information services
worldwide, and its companies function under the motto of "operate independently, compete
collectively and manage collaboratively." By operating independently, each company can
focus exclusively on delivering the best service for its specific market. Competing
collectively under the trusted FedEx banner ensures that all of the companies benefit from
one of the world's most recognized brands.
FedEx Express

In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the
passenger route systems used by most airfreight shippers, which he viewed as economically
inadequate. Smith wrote of the need for shippers to have a system designed specifically for
airfreight that could accommodate time-sensitive shipments such as medicines, computer
parts and electronics.

In August of 1971 following a stint in the military, Smith bought controlling interest in
Arkansas Aviation Sales, located in Little Rock, Ark. While operating his new firm, Smith
identified the tremendous difficulty in getting packages and other airfreight delivered within
one to two days. This dilemma motivated him to do the necessary research for resolving the
inefficient distribution system. Thus, the idea for Federal Express was born: a company that
revolutionized global business practices and now defines speed and reliability.

Federal Express was so-named due to the patriotic meaning associated with the word
"Federal," which suggested an interest in nationwide economic activity. At that time, Smith
hoped to obtain a contract with the Federal Reserve Bank and, although the proposal was
denied, he believed the name was a particularly good one for attracting public attention and
maintaining name recognition.

The company incorporated in June 1971 and officially began operations on April 17, 1973,
with the launch of 14 small aircraft from Memphis International Airport. On that night,
Federal Express delivered 186 packages to 25 U.S. cities from Rochester, NY, to Miami, Fla.

Company headquarters were moved to Memphis, Tenn., a city selected for its geographical
center to the original target market cities for small packages. In addition, the Memphis
weather was excellent and rarely caused closures at Memphis International Airport. The
airport was also willing to make the necessary improvements for the operation and had
additional hangar space readily available.

Though the company did not show a profit until July 1975, it soon became the premier carrier
of high-priority goods in the marketplace and the standard setter for the industry it
established.
In the mid-1970s, Federal Express took a leading role in lobbying for air cargo deregulation
that finally came in 1977. These changes allowed Federal Express to use larger aircraft (such
as Boeing 727s and McDonnell-Douglas DC-10s) and spurred the company's rapid growth.
Today FedEx Express has the world's largest all-cargo air fleet, including McDonnell-
Douglass MD-11s and Airbus A-300s and A-310s. The planes have a total daily lift capacity
of more than 26.5 million pounds. In a 24-hour period, the fleet travels nearly 500,000 miles
while its couriers log 2.5 million miles a day – the equivalent of 100 trips around the earth.

The company entered its maturing phase in the first half of the 1980s. Federal Express was
well established. Competitors were trying to catch up to a company whose growth rate was
compounding at about 40 percent annually. In fiscal year 1983 Federal Express reported $1
billion in revenues, making American business history as the first company to reach that
financial hallmark inside ten years of start-up without mergers or acquisitions.

Following the first of several international acquisitions, intercontinental operations began in

1984 with service to Europe and Asia. The following year, FedEx marked its first regularly
scheduled flight to Europe. In 1988, the company initiated direct-scheduled cargo service to
Japan.

The acquisition of Tiger International, Inc. occurred in February 1989. With the integration of
the Flying Tigers network on August 7, 1989, the company became the world's largest full-
service, all-cargo airline. Included in the acquisition were routes to 21 countries, a fleet of
Boeing 747 and 727 aircraft, facilities throughout the world and Tigers' expertise in
international airfreight.

Federal Express obtained authority to serve China through a 1995 acquisition from Evergreen
International Airlines. Under this authority, Federal Express became the sole U.S.-based, all-
cargo carrier with aviation rights to the world's most populous nation. Since then, the
company's global reach has continued to expand, resulting in an unsurpassed worldwide
network. FedEx Express today delivers to customers in more than 210 countries.

The first evolution of the company's corporate identity came in 1994 when Federal Express
officially adopted "FedEx" as its primary brand, taking a cue from its customers, who
frequently referred to the company by the shortened name. By that time, customers used the
term as a verb, meaning, "to send an overnight shipment." It did not take long for the
meaning to catch on, and today it's common terminology to "FedEx" a package.
The second evolution came in 2000 when the company was renamed FedEx Express to
reflect its position in the overall FedEx Corporation portfolio of services. This also signified
the expanding breadth of the FedEx Express-specific service offerings, as well as a FedEx
that was no longer just overnight delivery.

In 2006, FedEx Corp. acquired Watkins Motor Lines, a leading provider of long-haul LTL
services. Watkins was rebranded FedEx National LTL and now operates as a seperate
network within the FedEx Freight segment.

Also in 2006, FedEx Corp. aquired ANC Holdings Limited, a United Kingdom domestic
express transporation company. This transaction allowed FedEx Express to directly serve the
entire UK domestic market. ANC was then rebranded FedEx UK.

In 2007, FedEx Corp. acquired Tianjin Datian W. Group Co., Ltd.'s 50 percent share of the
FedEx-DTW International Priority Express joint venture and DTW Group's domestic express
network in China. FedEx then launched a domestic express service serving the Chinese
market.

Also in 2007, FedEx Corp. continued its acquisition of domestic express companies with the
acquisitions of Indian express company Prakash Air Freight Pvt. Ltd. (PAFEX) and
Hungarian express company Flying-Cargo Hungary Kft.

FedEx Trade Networks

From its origins in 1913 as customs broker C.J. Tower & Sons in Niagara Falls, N.Y., FedEx
Trade Networks has evolved into one of the largest-volume customs entry filers in North
America.

Following its purchase by McGraw-Hill, Inc. in 1986, C.J. Tower & Sons became Tower
Group International, Inc. Three years later TowerGroup began a series of acquisitions that
increased its presence across the U.S., and it emerged as a leader in international logistics and
trade information technology.
FedEx Corp. acquired TowerGroup and World Tariff Ltd. to create FedEx Trade Networks in
2000. In 2002, TowerGroup was rebranded as FedEx Trade Networks Transport &
Brokerage, Inc. The company provides customs brokerage, global ocean and air cargo
distribution and other value-added services to assist customers with international shipping.

A second subsidiary, called FedEx Trade Networks Trade Services, Inc., was also formed in
2002. This division incorporates the duty and tax data services of WorldTariff with Trade &
Customs Advisory Services (TCAS), which is designed to streamline, automate, and simplify
the international shipping process for customers, as well as provide comprehensive trade
information. FedEx Trade Networks is the first company to provide a duty and tax
application on its Web site. The ability to estimate duties and taxes online allows customers
to access real-time customs duty, tariff and tax information for 119 countries.

FedEx Ground

FedEx Ground began in 1985 as RPS (Roadway Package System), a division of Roadway
Services, which became Caliber System Inc. in 1996.

RPS revolutionized the small-package ground shipping market. It was the first in the ground
business to use bar coding and automated sorting, providing customers with relevant
information about their packages. In 1993 RPS exceeded $1 billion in annual revenue, just
nine years after its creation, to record the fastest growth of any ground transportation
company. By 1996, it offered 100 percent coverage of North America.

Following the acquisition of the Caliber companies by FDX Corp. in 1998, RPS was
officially rebranded FedEx Ground in January 2000. Later that year, the company launched
FedEx Home Delivery, a business-to-consumer service designed to help catalog and online
retailers meet the needs of the residential market with standard features such as evening and
Saturday deliveries. In September 2002, FedEx Home Delivery completed its expansion and
is now available nationwide, serving virtually every U.S. address.

In September 2004, Parcel Direct became a subsidiary of FedEx Ground after FedEx Corp.
acquired the leading parcel consolidator. The service was later rebranded FedEx SmartPost
and currently provides a cost-effective solution for low-weight, less time-sensitive residential
shipments.
FedEx Freight

FedEx Freight is the leading U.S. provider of next- and second-day regional, less-than-
truckload (LTL) freight services. FedEx Freight is known for exceptional service, reliability
and on-time performance.

In 1966, Viking Freight opened its doors in 1966 as a courier service within selected areas of
California and rapidly grew to be the state's leading intrastate trucking carrier. By 1986,
Viking's service area covered 10 western states, including Alaska and Hawaii.

In 1988, Viking became a subsidiary of Caliber System Inc. During the next ten years, Viking
solidified its position as the market leader in the West and periodically expanded its reach
beyond its western regional territory. In January 1998, Federal Express Corp. acquired
Caliber System and created FedEx Corporation, a global provider of transportation, e-
commerce and supply chain management services.

Meanwhile, American Freightways (AF) was founded in 1982 by Sheridan Garrison. Despite
regulatory and economic obstacles, AF quickly became the fastest-growing, independently-
owned regional LTL carrier in the nation. In 1989, AF became a publicly-held corporation
and by 2001 had developed a wide network of customer centers – providing 100 percent
direct coverage to 40 contiguous U.S. states.

American Freightways was acquired by FedEx Corporation in 2001. By combining Viking

and AF, FedEx Corp. created FedEx Freight to offer one-stop shopping for LTL customers
who require top-quality, highly reliable regional freight service. In June 2002, FedEx re-
branded AF and Viking as FedEx Freight to accelerate growth of regional LTL freight
business through a common branding system. Through a comprehensive network of service
centers and with timely, accurate information systems, FedEx Freight is committed to
delivering reliable, responsive LTL service throughout the U.S. and beyond.

In 2003, Caribbean Transportation Services—acquired by FedEx Corp. in 1999 and aligned

to FedEx Trade Networks in 2001—was realigned as a freight-forwarding subsidiary of
FedEx Freight. Caribbean Transportation Services is the leading provider of airfreight
forwarding services between the United States and Puerto Rico. It provides door-to-door and
airport-to-airport shipping with services ranging from next-day delivery to four-to-five-day
delivery.

Today, these companies make FedEx Freight the less-than-truckload shipping industry leader
in the U.S.

In 2006, FedEx Corp. acquired Watkins Motor Lines, a leading provider of long-haul LTL
services. Watkins was rebranded FedEx National LTL and now operates as a seperate
network within the FedEx Freight segment.

FedEx Custom Critical

In 1947, FedEx Custom Critical was founded as a pickup-and-delivery trucking company

called Roberts Cartage and became the visionary of the industry. The company changed its
name in 1980 to Roberts Express and afterward made a bold move: it became the first carrier
to focus solely on customized surface expediting. This new market niche provided exclusive-
use, non-stop service that matched vehicle size to the customer's shipment, moving faster and
at a lower cost than airfreight.

When North American industries learned of the Roberts Express concept, it caught on —
quickly. In 1983, the company received authority to perform services across the United
States. The White Glove Services® division was founded in 1988 to handle sensitive and
high-value freight. Three years later, CharterAir® (now Air Expedite) took its inaugural
flight.

In 1998, FedEx Corporation acquired the parent company of Roberts Express, Caliber System
Inc. Roberts Express became FedEx Custom Critical in 2000, aligned with one of the world's
most recognized brands. Later that same year, FedEx Custom Critical acquired Passport
Transport, which moves high-value, classic, specialty and modern cars.

FedEx Services
FedEx Corporate Services, Inc. (“FedEx Services”) began operations in June 2000 to provide
information technology, sales and marketing support for FedEx Corp. subsidiaries FedEx
Express and FedEx Ground.

Today FedEx Services coordinates sales, marketing, information technology, customer

service, and worldwide supply chain services support for the global FedEx brand. This
includes the data management and networking expertise behind the package tracking
capabilities for FedEx Express, FedEx Ground and FedEx Freight, along with e-commerce
services, customer contact services, and other functions of the corporation’s professional
services company.

FedEx Office and Print Services

In September 1970, Kinko's was founded and opened the doors of its first location in Santa
Barbara, Calif. This tiny Kinko's measured only 100 square feet and featured a single copier,
offset press, film processing and a small selection of stationery and school supplies. Five
years later, there were 24 Kinko's stores. Four years after that, there were 72.

To that point, Kinko's had focused purely on retail, small-business and home-business
customers with ad hoc sales efforts. It applied minimal use of technology; its stores were
uniform in size, and its product offerings were limited. But as its business grew, Kinko's
customer base shifted from mostly academics to a broad range of personal and business
customers. In response, the company expanded its services and markets. By the mid-1990s,
Kinko's had grown dramatically to more than 800 stores through the formation of S-
corporations.

Clayton, Dubilier & Rice invested in Kinko's in 1996. More than 125 separate S-corporations
were rolled up into a single C-corporation. The company installed centralized budgeting and
financial planning systems, procurement, real estate and information services. Kinko's also
started building and investing in its technology infrastructure, including digitally connecting
its stores.

Kinko's customer base had evolved and now included mobile professionals and commercial
print buyers. The company realized it could not service the needs of these customers or make
a meaningful connection using a one-size-fits-all approach. In addition, Kinko's had to find a
way to better manage orders and workflow across its network.
In 2000, the company embarked on a strategic initiative to leverage the scale of the Kinko's
network to maximize efficiencies, increase productivity, enhance profitability and drive
earnings growth. Kinko's recruited a new senior management team and moved its
headquarters from Ventura, Calif., to Dallas, Texas. The leadership team led an effort to
develop and execute new strategic plans.

During the last three years, the management team took the following steps to transform
Kinko's into a world-class business services company.

Create a network operations center and digitally connected network of 1,200 stores.

Utilize technology as a competitive weapon—both back-end as well as customer-facing

systems.

Segment and tailor its services to corporate, mobile professional and retail customers.

Establish a world-class, professional sales force targeting the lucrative commercial print
market.

Implement hub-and-spoke stores in local markets to better utilize equipment and capacity.

Broaden product and service offerings to meet the growing needs of its customerbase.

Kinko's leveraged its infrastructure to cover its fixed costs and drive bottom-line savings. The
company implemented continuous productivity initiatives, controlled capital spending and
removed 10 percent of its machine costs—while simultaneously maintaining high levels of
customer service. Kinko's hub-and-spoke network allowed it to dramatically improve
machine utilization and labor productivity by moving jobs around digitally to different
branches. Commercial production centers were opened to handle high-volume jobs from
large enterprise customers.
FedEx acquired Kinko's in February 2004. Two months later, Kinko's was rebranded as
FedEx Kinko's Office and Print Services.

In June 2008, the operating company changed its name to FedEx Office to better reflect its
service and product offerings.

FedEx Global Supply Chain Services

FedEx Global Supply Chain Services, leveraging the strength of the entire FedEx portfolio of
companies, provides solutions for its customers' most critical supply chain needs; from spare
parts to emergency deliveries to the integration of returns into the product life cycle. In
addition to the management of critical inventory needs, FedEx Global Supply Chain Services
also provides customers complete order fulfillment and transportation management solutions,
backed by visibility, order, and event management technologies that provide peace of mind
throughout the entire distribution cycle.

FedEx Supply Chain Services

In 2006, FedEx Supply Chain Services, a subsidiary of what was then FedEx Global
Logistics, was realigned to become a subsidiary of FedEx Global Supply Chain Services.
Today, FedEx Supply Chain Services provides transportation and logistics management,
consulting services and other customized supply chain solutions so customers can maximize
potential and minimize costs.

FedEx Customer Information Services

FedEx Customer Information Services was established in 2006 as a subsidiary of FedEx

Corporate Services, Inc., to align customer contact centers, worldwide revenue operations,
claims, trace and package engineering within FedEx’s professional services company.

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Tags:

awards, best places to work, most admired

FedEx is widely acknowledged as a world-class company. We are honored and proud to be

consistently recognized as a great place to work, a technology innovator and one of the
world's most admired and respected companies.

A few of our recent awards include:

FORTUNE “World’s Most Admired Companies” – 2009 #7, 2008- #6, 2007- #7, 2006- #4

FORTUNE “America’s Most Admired Companies” – 2008- #7, 2007- #7, 2006- #4

FORTUNE “100 Best Companies to Work for in America” – 2009 #90, 2008- #97, 2006-
#64

Business Week “50 Best Performers” – 2006

Financial Times “UK 50 Best Workplaces” – 2007- #31

Great Place to Work Institute and Grupo Mundo Ejectutivo “Best Company to Work for in
Latin America” – 2007

FORTUNE “Most Admired for HR” – 2007- #1

Reputation Institute/Bloomberg “Most Respected Companies” – 2007- #29

Millward Brown Optimor/Financial Times “100 Most Powerful Brands Worldwide” – 2007-
#69

Black Enterprise “Top 40 Best Companies for Diversity” – 2007, 2006

InfoWorld “100 Most Innovative Corporate IT Solutions” – 2007

Wall Street Journal Asia “200 Most Admired Companies” survey – 2006- #17

Hewitt Associate’s “Best Employers in China” – 2007