Samsudeen M

No: 577, 11th cross, near Vidya

varadaka college,
mahadeshwara Badvana,Vijaya
Nagar Mysore -570016
E-mail-samsudeen222@gmail.com
Phone -9886777146/9513670614
____________________________________________________________________________________

Career Objective:

Aim to be associated with progressive organization that provides the opportunities for
personal and professional development as well as to pursue excellence by utilizing my talents and
analytical abilities for organization's success. Special areas of interests include Windows server &
Stoarge and ability to learn new technologies quickly and develop innovative solutions.

Education

Degree College /University Period

SSLC State board April 2004
NHS School, Thiruvarur District, Tamil Nadu
Plus 2 State board March 2006
NHS School, Thiruvarur District, Tamil Nadu
Diploma Information Technology State board of Technical Education and Training April 2009
CCMR Polytechnic College, Thanjavur- 613 003

Certifications

Course Duration Place Period

Diploma in Office 6 months TACE – Tamil Nadu Advanced Computer 01 Aug 2002 To 30 Jan
Automation Education, Reg. No: 53/2002 , Chennai 2003
Diploma in 12 TACE – Tamil Nadu Advanced Computer 01 Jul 2004 To 20 Jun
Information months Education, Reg. No: 53/2002 , Chennai 2005
Technology
A+ and N+ 6 months IIHT – Jayanagar 4th Block, Bangalore 11 07 Jul 2008 To 07 Jan
2009

Current Employment

Name of Organization : WIPRO INFOTECH

Role : Senior Project Engineer (server / Storage)
AD ID : Sa841021
Period : April 2014 to till date.

Job Responsibilities: Playing a key role in providing the Operating System and Hardware
support.

Key Responsibilities:
 Suggesting and updating of Bios, Firmware and others critical updates for all OEM
servers, as per OEM suggestion(DELL,HP,IMB, FUJITSU)
 Roll back plan has been done before performing any BIOS/Firmware updating.
 Actively involved in resource scheduling, task allocation among team members and co-
ordination with the onsite project teams

Sensitivity: Internal & Restricted

  Servers operating systems and hardware patching.
 Monitoring the hardware and performance of servers by analyzing the CPU/Memory.
 Offline and online diagnostic test for all OEM servers((DELL,HP,IMB, FUJITSU)

Wintel Operations:
 Installing and Configuring of windows 2000, 2003 , 2008 & 2012 servers and Solving
Operating System related issues.
 Handling, IBM X series 220, 236,345,346 & 366, Dell Power Edge server R910, R710, R900,
2950, R710, R620, HP DL 380 ,360, BL 460 Various of Generation storage AMS2100, DELL
MD 3000,MD300i,MD3200. In storage LUN creation and assign, Hardware monitoring,
vendor co-ordination for hardware issue.
 Installing and Configuring Windows Server Update Services to deploy the latest Microsoft
patches to Windows 2000, 2003 ,2008 & 2012 servers.
 Hard Drive Defragmentation, Managing Disk Compression & Usage.

 Troubleshooting Tape library and tape drive issue, and log a case with Vendor for
hardware related issue.
 Handling server/Storage related tickets through WCCC (Current organization tool)
 Installation, Configuration and Administration of VMware VSphere5, ESX 6.5, Hosted in
VMware
 Responsible in creating VMs, port groups, Vlans and also allocation of resource like CPU,
Memory, and Disk as per the requirement of the client.
 Creating and maintaining Volumes, Mounting Volumes over the VMs, Snapshot
Configuration, RAID, etc.
 Installation and maintenance of ESX host and configure Venter (vmotion , snap shot &
clone )
 usage etc using the monitoring tools.
Remote Tools : VNC, Web-EX.

CARE IT SOLUTIONS PVT Ltd, -Bangalore., a Franchisee of Wipro InfoTech

Customer Support Engineer July -2010-Jan-2014.

Job Responsibilities
 Handle escalations regarding incidents & associated progress to the stakeholders on
needs.
 Act as a single point of contact for overall south region in Technical escalations
 Prepare RCA (Route Cause Analysis) for all relevant calls within stipulated time
 Ensure earlier resolution to the issues to meet SLA. Following up with Vendors –
hardware & software
 whenever required &resolve issues by minimizing downtimes
 Own CSAT issues and escalations arising out of Skill Gaps in the region and resolve them
successfully
 Coordinating with Support Team / Cross Domains on escalated issues
 Generate service management reports as mutually agreed from the ticketing tool and
publish the same to the respective stakeholder.
 Responsible for improving the quality of the EUS FE & RE’s, by measuring their skills

PERSONAL PROFILE: 

Sensitivity: Internal & Restricted

  Date of Birth :    10.05.1989
 Name  :    Samsudeen M
 Father Name : Mohamed Ali
 Gender :    Male
 Marital Status :    Married
 Nationality           :    Indian
 Languages Known          :     English, Tamil

Significant Achievement:

 Award for Best Individual Technology in Wipro(2015)

 Best performance award & Spot award (2016)

I hereby declare that all the statements made above are true, complete, correct to the
best of my knowledge, and believe.

Date  :

Station:    Mysore           (Samsudeen M)

Sensitivity: Internal & Restricted