7-Steps To 7-Figure Messenger Bot Module 2 Workbook. RIVERA NICOLE

Module 2 Lesson 1
7-STEP TO 7-FIGURE MESSENGER BOT
“Introduction To Chatbot Platform That Will Be Used”
MANYCHAT
BENEFITS:
❏ User friendly
❏ Easy to learn. No coding required.
❏ Very visual
❏ It can easily be integrated to the tools you’re currently using.
❏ You can build bots in minutes
❏ Impeccable customer support
Exercise:
Are you familiar with ManyChat? If yes, what do you think about it?
I am not yet familiar with it, but I think it is an application/website that can have
conversations worldwide.
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Module 2 Lesson 1
“How To Connect Manychat To Your Page & Link It To

Multiple Pages”
Exercise:
Following the tutorial on how to link pages to Manychat, try and do the below:
1. Create dummy pages for the purpose of learning the tool

2. Set-up your account.
3. Start linking the pages.
4. Once done, post a screenshot of your Dashboard below.
Notes:

Module 2 Lesson 1
“Dashboard - Where You Can See Chatbot Statistics In

One Look”
Exercise:
1. Explore the Manychat Dashboard.

2. Play and pause the demo as you try to learn its different parts and their functions.
Notes:
MANYCHAT
-is an incredibly powerful Facebook messenger chat bot platform.
Meaning that the chat bot will take clients down a set of
choice trees based upon their intuitive with a chat bot.

Module 2 Lesson 1
“Audience Tab - Where To Go To Understand Your

Audience”
Exercise:
1. Navigate through the Audience Tab in Manychat, following the tutorial.

2. Try all the filters to better understand your audience.
Notes:
AUDIENCE TAB
-knowing your audience’s most profound wants and shopper
behavior is basic for your promoting endeavors.
FILTERS
-includes the identity of the contact personnel such as language,
gender, locale and etc.

Module 2 Lesson 1
“Growth Tools - What Tools You Can Use To Grow Your

Audience”
GROWTH TOOLS:
❏ Designed to help you grow your audience inside the chat box, regardless of
whatever traffic you have.
Exercise:
1. Take a look at the Growth Tools section on Manychat.

2. Follow the walk through in the video.
3. Make sure to pause the demo as you play around the widgets and the other growth
tools in the platform.
Notes:
GROWTH TOOLS
-creating a marketing system that works every time, no matter
who uses it so you can focus on solving inspiring strategies.

Module 2 Lesson 1
“Live Chat - Where You And Your Human Support Can

Talk To Your Subscribers”
LIVE CHAT
❏ This is where you and your human Customer Support representatives can step in
and answer questions of your audience (current and prospect) that can’t be handled
by automation.
Exercise:
1. Go and click the Open Folder in the Live Chat section of Manychat.
2. Following the demo, observe how the conversation flows here.
3. Try the steps. Once done, move your sample to your Done folder.
Notes:
OPEN FOLDER
-an organizer wherein it separates the identity of the person in
your contacts.
LIVE CHAT
- is the conversation of the owner and the customer.
-it becomes the way to have communication with the others
even they are far from each other.

Module 2 Lesson 1
“Broadcasting - What You Can Use To Reconnect With

Your Existing Leads”
BROADCASTING
❏ A great way to reach out and to keep in touch with your existing subscribers or
audience.
2 TYPES:
1. Broadcasts
2. Paid Messages
24- HR MESSENGER WINDOW RULE:

❏ The moment a user enters your chat bot, you have 24 hrs to send any type of
message to him.
● If you’re still in this 24-Hr window, you can use BROADCAST.
❏ After that 24-Hr window, you can either use: Message tags or Sponsored Messages
Exercise:
Watch and pause the demo as you navigate through this Broadcast feature in Manychat.
Notes:

Module 2 Lesson 1
“Flows And The Flow Builder - The Managers That Hold

Your Campaigns Together”
Exercise:
1. Discover everything about Automations.

2. Follow the video. Learn and understand the different Flows and Flow-builders of
Manychat.
3. Discover each element of the flow builders and how to use them.
Notes:
AUTOMATIONS
-the technique of making an apparatus, a process, pr a system
operate automatically. Also, define as the creation and
application of technology to monitor and control the production
and delivery of products and services.
FLOW BUILDER
-the declarative interface used to build individual flows.

Module 2 Lesson 1
“Keywords - How To Automate Your Specific

Conversations”
KEYWORDS
❏ This is where you can customize the users’ experiences by providing them
custom-responses, based on the words that they’re using to respond back to you.
Exercise:
1. Learn how to use the Keywords feature of Manychat.

2. Watch the demo and understand the different triggers inside of your bot.
Notes:
KEYWORDS
-a free online keyword research instrument that uses Google
autocomplete.

Module 2 Lesson 1
“Sequences - The Tool To Nurture Your Leads”
SEQUENCES
❏ Similar to email drip campaigns where you can send specific emails or multiple
emails at a specific time, with specific time delays.
❏ Difference: it’s sent via Messenger instead of email.
Exercise:
1. Understand the principles of Sequences feature of Manychat by watching the video

tutorial.
2. Be able to explore its different elements and how to use them.
Notes:
SEQUENCE
-the sequence could be a include that permits you to subscribe
to contacts from your group of onlookers to the chain of
messages that can be separated by delays of diverse lengths.
You’ll be able to discover your current groupings or make a
modern one within the “Automation”>”sequence” tab.

Module 2 Lesson 1
“Rules - Triggers That Will Make Your Life Easier”
Exercise:
1. Play and pause the video to know about the Rules feature of Manychat .
2. Learn the different sample uses of it.
Notes:
RULES
- custom rules allow you to perform actions based on different
global triggers,
- rules are set up to secure the weaker lesson within the
society since they are at a drawback in case such directions are
broken.

Module 2 Lesson 1
“Ads - One Tool To Effectively Build Your List”
ADS
❏ Great tool to retarget the people who unsubscribed to your chat bot or reach out to
the people you want to target as subscribers.
❏ Also, you’ll see here the sponsored messages that you have sent under the
Broadcasting - Paid Messages
Exercise:
1. Follow the tutorial as you explore the Ads feature of Manychat .

2. Be able to know the importance of it and navigate how to use it.
Notes:

Module 2 Lesson 1
“Settings - Your Control System”
Exercise:
1. Walk through the different buttons in the Settings of Manychat.

2. As you watch the video, navigate it and understand every function.
Notes:

Module 2 Lesson 1
“Buttons Vs Quick Replies - Which One Should You

Use? ”
Exercise:
1. Learn the difference between Buttons and Quick Replies features of Manychat.
2. Play and pause the video as you assess which one you should use in your flows.
Notes:
QUICK REPLIES
-it can increase customer satisfaction. Aslo, increase cash flow
and innovation.

Module 2 Lesson 1
“Bot Fields Vs Custom Fields - What’s The Difference? ”
Exercise:
1. Gain an understanding of the Bot Fields and Custom Fields features of Manychat.
2. Watch the tutorial and take a look at the distinctions.
Notes:
BOT FILEDS
- allow you to store data depending on your subscriber’s
actions.
CUSTOM FIELDS
-to save emails and phone numbers for the email and sms
features.

Module 2 Lesson 1
“Messenger Policies - What You Need To Know For

Your Bots Not To Be Banned”
MESSENGER POLICIES:
❏ The 24 Hour Rule
❏ Standard Messaging
You can send any message within the 24-Hour window, following the user’s last
interactions.
❏ What are considered Interactions?

1. User sends a message to the Page
2. User clicks a call-to-action button
3. User clicks on a click-to-Messenger Ad
4. User starts a conversation with a page via a plugin
5. User clicks on an m.me link or REF URL
6. User reacts to a message

Module 2 Lesson 1
WHAT IF THE USERS:

● Did not interact with you
● Or interacted but beyond the 24-Hour window
RESOLUTION:
❏ Message Tags - can be applied to messages that are sent after the 24-Hour window,
provided that they are non-promotional and they have the following message tags:
CONFIRMED_EVENT_UPDATE Send the users reminders or updates

for an event they have registered for.
This tag may be used for upcoming
events and events in progress.
POST_PURCHASE_UPDATE Notify the user of an update on a recent

purchase.
ACCOUNT_UPDATE Notify the user of a non-recurring

change to their application or account.
OTHER Use this type to mark content that does

not fit any specific type above.
HUMAN_AGENT (BETA) Allows human agents to respond to

user inquiries. Messages can be sent via
7 days after a user message.
❏ One-Time Notification
Allows a page to request a user to send one follow-up message after the 24-hour
messaging window has ended, provided that the user has explicitly requested to
receive a one-time follow up message.
❏ Sponsored Messages
Allow businesses to reengage with people who have an open conversation with their
Page in Messenger.

Module 2 Lesson 1
Exercise:
1. Review the complete Messenger Policies here:

Platform Policy Overview - Messenger Platform
2. If you are not new to Messenger, what are your “Aha moments” after reading
the entire document?
AHA MOMENT
-the emotional point in the life of your start up that you
realize that you have an Eureka moment, a key idea or insight
on what to build to make your customer’s life easier.

Module 2 Lesson 1
“Set Up The Page For Success”
Exercise:
1. Become proficient in Setting up your Page.

2. Follow the tutorial. Navigate through your own page.
Notes:

Module 2 Lesson 1
“How To Set Up Your Greeting Text”
GREETING TEXT
- This is the very first thing that your users will see, before they even subscribe to the
bot.
Exercise:
1. Create and customize your Greeting Text by watching the demo.

2. Feel free to play with the system and have fun with it.
Notes:

Module 2 Lesson 1
“How To Create Your Chatbot Menu”
CHATBOT MENU TIPS:
● The top-level menu has a maximum of 3 items.

● But you can create up to 5 submenus under each item.
Exercise:
1. Establish the Chatbot Menu by following the video tutorial.
2. Try going through the submenus too.
Notes:
CHAT BOT MENU

-to engage customers across a wide range of digital touch
points.
SUB MENU
- a term used to described a menu that is contained within
another menu.

Module 2 Lesson 1
“How To Create Your Welcome Message”
WELCOME MESSAGE
- This is what your users receive once they opt in to your bot through your Facebook
page.
Exercise:
1. As you watch the tutorial, be able to construct your own Welcome Message.
2. Be creative. Explore your options.
Notes:

Module 2 Lesson 1

Module 2 Lesson 1
“How To Create Your Default Reply”
DEFAULT REPLY
- This is the message that the bot sends to the user whenever it doesn’t understand
what the user’s saying.
- This is triggered when the user did not follow the automation that you have set
inside of your bot.
Exercise:
1. Learn how to set-up your Default Reply by following the video.

2. Come up with your own based on the examples shown.
Notes:

7-Steps To 7-Figure Messenger Bot Module 2 Workbook. RIVERA NICOLE

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Module 2 Lesson 1

7-STEP TO 7-FIGURE MESSENGER BOT

“Introduction To Chatbot Platform That Will Be Used”

https://skilz.com | Copyright © 2020 | Page 1

7-STEP TO 7-FIGURE MESSENGER BOT

“How To Connect Manychat To Your Page & Link It To

1. Create dummy pages for the purpose of learning the tool

https://skilz.com | Copyright © 2020 | Page 2

7-STEP TO 7-FIGURE MESSENGER BOT

“Dashboard - Where You Can See Chatbot Statistics In

1. Explore the Manychat Dashboard.

https://skilz.com | Copyright © 2020 | Page 3

7-STEP TO 7-FIGURE MESSENGER BOT

“Audience Tab - Where To Go To Understand Your

1. Navigate through the Audience Tab in Manychat, following the tutorial.

https://skilz.com | Copyright © 2020 | Page 4

7-STEP TO 7-FIGURE MESSENGER BOT

“Growth Tools - What Tools You Can Use To Grow Your

1. Take a look at the Growth Tools section on Manychat.

https://skilz.com | Copyright © 2020 | Page 5

7-STEP TO 7-FIGURE MESSENGER BOT

“Live Chat - Where You And Your Human Support Can

https://skilz.com | Copyright © 2020 | Page 6

7-STEP TO 7-FIGURE MESSENGER BOT

“Broadcasting - What You Can Use To Reconnect With

24- HR MESSENGER WINDOW RULE:

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7-STEP TO 7-FIGURE MESSENGER BOT

“Flows And The Flow Builder - The Managers That Hold

1. Discover everything about Automations.

https://skilz.com | Copyright © 2020 | Page 8

7-STEP TO 7-FIGURE MESSENGER BOT

“Keywords - How To Automate Your Specific

1. Learn how to use the Keywords feature of Manychat.

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7-STEP TO 7-FIGURE MESSENGER BOT

“Sequences - The Tool To Nurture Your Leads”

1. Understand the principles of Sequences feature of Manychat by watching the video

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7-STEP TO 7-FIGURE MESSENGER BOT

“Rules - Triggers That Will Make Your Life Easier”

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7-STEP TO 7-FIGURE MESSENGER BOT

“Ads - One Tool To Effectively Build Your List”

1. Follow the tutorial as you explore the Ads feature of Manychat .

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7-STEP TO 7-FIGURE MESSENGER BOT

“Settings - Your Control System”

1. Walk through the different buttons in the Settings of Manychat.

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7-STEP TO 7-FIGURE MESSENGER BOT

“Buttons Vs Quick Replies - Which One Should You

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7-STEP TO 7-FIGURE MESSENGER BOT

“Bot Fields Vs Custom Fields - What’s The Difference? ”

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7-STEP TO 7-FIGURE MESSENGER BOT

“Messenger Policies - What You Need To Know For

❏ The 24 Hour Rule

❏ What are considered Interactions?

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7-STEP TO 7-FIGURE MESSENGER BOT

WHAT IF THE USERS: