Name: Phạm Hồng Ân

Class: IBC03_K46
THE MID-TERM EXAM

WRITING 2

To: Mr. Daniel Brooks

Subject: APOLOGY FOR LATE DELIVERY
Dear Mr.Daniel Brooks,

Thank you for contacting us about the problem. We are sorry to hear that your
recent order was delivered four days late.Please accept our sincere apology for
this fault.

Because of bad weather, our delivery system has some technical problems.
Therefore, we didn’t have any ways to deliver your order on time. To make sure
this situation doesn’t happen again, we have improved our delivery system.
Everything now can continue to work normally. One more time, we apologize
for this inconvenience.

Given the unfortunate experience you had, we would like to offer a 15%
discount on your next order. We hope this discount will make up for your
experience. We would like you to give us an opportunity to see how we can
serve you better.
Yours faithfully,
Anny