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Chapter One Introduction To Statistical Process Control: Daniel Ab
Chapter One Introduction To Statistical Process Control: Daniel Ab
Daniel Ab.
1
1. Introduction
In today’s increasingly competitive markets, quality has
assumed a much larger role than its traditional meaning.
Improvement of
Quality
Control procedures
on yield only
Improvement of Quality
Improved competitiveness
…..cont’d
Main concerns of manufacturers and customers in any
industry are:
Manufacturer Customer
•Quality •Quality
•Cost •Price
•Productivity •Availability
Concerns of manufacturer and customer are generally not the
same. Customer usually has no concern for company
productivity and cost.
• Conformance to
Production
specifications • Quality characteristics Marketing
• Price
• Cost
Fitness for
Consumer Use
Evolution of Quality Era
Manufacturing Quality vs. Service Quality
It is the cost of ensuring that the job is done right + the cost of not
doing the job right.
Cost of Conformance + cost of Non-Conformance
(Prevention & Appraisal) (Internal & External defects)
Prevention cost: Cost of planning and executing a project so it is
error-free or within an acceptance error range.
Appraisal cost: Cost of evaluation processes and their outputs to
ensure quality.
Internal failure cost: cost of incurred to correct an identified
defect before the customer receives the product.
External failure cost: Cost that relates to all errors after delivery
of shipment of product.
1.2 Total Quality Management and Statistical Process Control