Magnifico Training and Consulting Service

PRINCIPLES FROM “HOW TO WIN FRIENDS AND INFLUENCE PEOPLE.”

BECOME A FRIENDLIER PERSON
1. Don't criticize, condemn or complain.
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager want.
4. Become genuinely interested in other people.
5. Smile.
6. Remember that a person's name is to that person the most important sound in any language.
7. Be a good listener. Encourage others to talk about themselves
8. Talk in terms of the other person's interest.
9. Make the other person feel important - and do so sincerely.
10 The only way to get the best of an argument is to avoid it.

WIN PEOPLE TO YOUR WAY OF THINKING

11. Show respect for the other person's opinions. Never say, "You're wrong."
12. If you are wrong, admit it quickly and emphatically.
13. Begin in a friendly way.
14. Get the other person saying, "Yes, yes" immediately.
15. Let the other person do a great deal of the talking.
16. Let the other person feel that the idea is his or hers.
17. Try honestly to see things from the other person's point of view.
18. Be sympathetic with the other person's ideas and desires.
19. Appeal to the nobler motives.
20. Dramatize your ideas.

BE A LEADER
21. Throw down a challenge.
22. Begin with praise and honest appreciation.
23. Call attention to people's mistakes indirectly.
24. Talk about your own mistakes before criticizing the other person.
25. Ask questions instead of giving direct orders.
26. Let the other person save face.
27. Praise the slightest and every improvement. Be "lavish in your praise."
28. Give the other person a fine reputation to live up to.
29. Use encouragement. Make the fault seem easy to correct.
30. Make the other person happy about doing the thing you suggest
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Twelve Tips for motivating people
Number 1
Personal thanks
A simple "thank you" employees for doing a good job-one on one, in writing, or both, still goes a long way in motivating employees. Do
it timely, often and sincerely.
Number 2
Give praise in public
Acknowledge an employee's achievements in a public forum such as a staff meeting. This is great for the individual's morale and
motivational to others.
Number 3
Promote two-way communication
The best managers spend more time listening than talking. Maintain an open-door policy; employees who feel comfortable
communicating with supervisors are more inspired to deliver their best work.
Number 4
Feedback and respond
Provide specific feedback or give respond on performance of the person, the department and the organization.
Number 5
Tailor your reward
Recognition can be formal, such as starting an "Employee of the Month" program, or as simple as a face-to-face compliment or thank-
you note. Learn what works best for each individual and acknowledge his or her accomplishments accordingly.
Number 6
Happy environment
Strive to create a work environment that is open, trusting and fun. Encourage new ideas and initiatives.
Number 7
Clear direction
Provide information on how the company makes and loses money, upcoming products and strategies for competing in the marketplace,
and how the person fits into the overall plan.
Number 8
High involvement
Involve employees in decisions, especially those decisions that affect them.
Number 9
Reasonable rewards
Recognize, reward and promote people based on their working performance.
Number 10
Sense of ownership
Provide employees with a sense of ownership in their work and the work environment.
Number 11
Employees' development
Give people a chance to grow and learn new skills; show them how you can help them meet their goals within the context of meeting
the organization's goals. Create a partnership with each employee.
Number 12
Celebration
Celebrate successes of the company, of the department and of individuals in it. Take time for team-and morale-building meetings and
activities.
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Building Trust
1. Show you’ve done your homework.

2. Take a point of view.

3. Speak the truth … always.

4. Combine your words with presence.

5. Make lots of small promises.

6. Be on time.

7. Use their terminology.

8. Be willing to name the proverbial elephant in the room.

9. Listen with empathy.

10. Tell them something you appreciate about them.

11. Address people by name.

12. Give away ideas.

13. Build a shared agenda.

14. Steer clear of premature problem-solving.

15. Relax your mind.