Organogram-Specialist/Subcontractor Level

CONTRACTOR

MERCHANDISING SPECIALIST DISTRIBUTION SPECIALIST INVENTORY SPECIALIST

Nominated Merchandising Nominated Distribution

Contractor Team
Subcontractor Subcontractor
Organogram-Contractor Level

MANAGING DIRECTOR

OFF SITE OFFICE

ON SITE OFFICE

Stores Manager
SHE Officer

ADMINISTRATOR

Store Agent/man WASTE

MANAGEMENT

Customer service
Cashiers CLERK ACCOUNTANT
management

General Labour
(shelf packers, parcel counters)
INTERACTION WITH THE NOMINATED CONTRACT MANAGER/CLIENT

Client

Procuring Entity Project Manager/Inspector

Contractor

Only the Upper and Middle management of the company shall have access to the Contract Manager
(See above Partial Organogram)

UPPER MANAGEMENT-----MANAGING DIRECTOR

The managing director shall oversee all communication with the contract manager, sign all documents, and
put into effect all recommendations by the contract manager

MIDDLE MANAGEMENT- (Stores Manager, SHE Officer, and Administrator)

The role of the Middle management will be to liaise with the contract manager on job-specific roles and
matters as they pertain to the efficient rollover of the project.

The Store manager/supervisor will ensure on-site implementation of contract manager queries and
recommendations while the administrator will ensure a smooth and amicable relationship of the Off-site
Office concerning the project. They shall deal solely with matters of invoices, supplier’s agreements,
contractual agreements, dispute resolutions and leaves, staffing, permits, etc.

COMPLAINTS PROCEDURE

NOMINATED CONTRACT
Level 4
MANAGER
 MANAGING DIRECTOR

CONTRACTS MANAGER

STORE MAN

LEVEL 1

The 1st step in any complaints procedure will be to forward any queries, complaints, or pertinent
information to any supervisor/storeman on duty if at all that query or information is not directed
against such a supervisor.

LEVEL 2

If the 1st step fails then one is at liberty to inform the project manager who shall take the necessary
steps to address the issue.

LEVEL 3

If the second step fails or no remedial action is taken or is not satisfactory, then one is at liberty to
direct their query or complaint to the managing director.

LEVEL 4

If all other listed steps prove futile, then the customer may forward their query or complaint to the
contract manager with evidence of lack of remedial action at all other levels of redress.

COMMUNICATION CHANNELS

ANONYMOUS COMPLAINTS BOXES

There will be numerous complaints or feedback boxes at the job site to allow people to send in their
suggestions, queries, or complaints anonymously and discreetly.

TIP OFFS

A dedicated call line will be set up to ensure queries, complaints, and or tip-offs can be sent through