SA.2 BSBLDR522 - Assessment Project Student Info (Ver. 1)

BSBLDR522- Manage
people performance
Learner Assessment
Assessment Task 2-Project
Hilton Academy:
Level 6, 250 Collins St, Melbourne, VIC. 3000, Australia.
Email: info@hilton.edu.au | Website: www.hilton.edu.au
WhatsApp: (+61) 431 110 358 | Wechat ID: HiltonAcademy
RTO: 40735 |CRICOS: 03796A

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 09th January 2020
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RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 09th January 2020
Student Details and Declaration
Student Name Student ID Number
Unit Start Date Unit End Date
Assessment Due Date Date Submitted
Context and Conditions of Assessment – Information for Students
This assessment will ensure that the elements, performance criteria, performance evidence and
knowledge evidence required and conditions are adhered to demonstrate competency in this
unit assessment task.
 In this task, you are required to demonstrate your skills and knowledge by working
through a number of activities and completing and submitting a project portfolio.
 You will need to access to:
o Project Portfolio template
o Simulation Pack (if you need a case study).
 Read the assessment carefully before commencing.
 This is an open book assessment and you will complete this in your own time outside of
the Institute or at Hilton Academy Campus on Level 6, 250 Collins Street, Melbourne
3000.
 You must answer ALL the questions correctly in the assessment tasks in your own words
and own handwriting.
 Your Trainer / Assessor will inform you of the due date for this assessment task.
 Your Assessor will grade as either S – Satisfactory or NS – Not Satisfactory for the
assessment. In all cases your Assessor will provide you with feedback.
 Only when all assessment tasks have been graded as S – Satisfactory you will be
deemed C – Competent in the final result of the unit of competency; if you do not
satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet
Competent.
Assessment Appeal – Information for Students
 Students have access to an assessment appeals process to challenge the outcome

within 20 working days of the assessment decision being made.
 The appeal is required to be submitted in writing with relevant evidence documentation
provided.
 The Institute will respond within 3 working days of the receipt of appeal to confirm it has
been received.
 The Institute will review the appeal and inform student of the outcome within 10 working
days of the receipt of appeal.
 The outcome will outline information on student’s next steps including process for further
appeal process.
Reasonable Adjustments – Information for Students
 Reasonable adjustment refers to adjustments made for students with a disability,

condition or special learning need.
 Students can make a request for reasonable adjustment during their enrolment.
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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Version 1.0 – Updated on 01 March 2021
 Each case is considered individually and the all relevant circumstances are considered in
making the decision
 The Institute reserves the right, after the review of the needs of the student with a
disability, to not provide services that would impose unjustifiable hardship upon the
Institute or the activities provided during the course of operations.
 The range of reasonable adjustments made may include (but not limited to):
o the use or loan of adaptive/assistive technology or equipment for use by people
with a disability or illness to enable them to undertake their training/assessment in
a fair and equitable manner (e.g. seating, personal computer access)
o alternative methods of assessment (e.g. verbal assessment, practical
demonstration)
o individual conditions of assessment (e.g. seating arrangements, additional 10
minutes per hour, toilet/rest/exercise breaks, bite sized food/drink)
o accessible learning formats (e.g. large print materials, coloured exam paper)
o provision of a scribe
o referral to additional services.
Re-Assessment Process and Plagiarism, Collusion and Cheating – Information for
Students
Re-Assessment Process
 If the evidence is graded as NS – Not Satisfactory you will be required to re-submit the
evidence. In this case, you will be provided with clear and constructive feedback based
on the assessment decision so that they can improve your skills / knowledge prior to
reassessment.
 Where a ‘NS – Not Satisfactory’ judgement is made, you will be given guidance on steps
to take to improve your performance and provided the opportunity to resubmit evidence
to demonstrate competence. The assessor will determine and discuss the reasons for NS
– Not Satisfactory on any of the criteria and will assess you through a different method of
assessment e.g. verbal/oral questioning, problem solving exercises.
 You will be notified within 10 working days of undertaking an assessment of your result in
achieving competency
o If a student does not complete the assessment, they should notify their trainer as
to why they did not complete the assessment and if due to illness, a medical
certificate must be produced and apply for Special Consideration in accordance to
Special Consideration Policy and Procedure.
o In the above scenario, student will be given an opportunity for reassessment
within 5 working days with no reassessment fee charged.
o Students who are deemed to be Not Yet Competent (NYC) will be provided with
information identifying the areas in which they failed to achieve competency.
Students will then have the opportunity to repeat the assessment task and
relevant reassessment fees will apply for the unit.
o If a student is deemed NYC in the reassessment, then the student is required to
reenrol for the entire unit of competency and relevant reenrolment fees will apply
for the unit.
Plagiarism, Collusion and Cheating

Plagiarism means: taking someone’s words, ideas, work or other materials and present them as
your own.
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Collusion means: understanding or agreement between two or more people to intentionally
cooperate and gain an unfair advantage in assessment.
Cheating means: seeking to obtain an unfair advantage in an examination or assessment.
If a student is found to be cheating, plagiarising or colluding during their assessment, the student
will immediately be deemed NS for the assessment task. The student will have to follow the
reassessment process and relevant reassessment fees will apply for the unit.
o If the student is found to be plagiarising, cheating or colluding again after the
initial instance, the student will be deemed NYC for the entire unit of competency.
The student will be required to reenrol for the entire unit of competency and
relevant reenrolment fees will apply for the unit.
o Any further instances of plagiarism, cheating or collusion will result in the
suspension or cancellation of the student’s enrolment
o The Institute has intervention strategies, including student support services
available to enable students to complete qualification in the expected time frame.
Students at risk of not completing within this time frame are identified as early as
possible and an intervention strategy is put in place. All students are encouraged
to speak to the trainer/assessor and/or Student Support Coordinator in regards to
any issues about their course.
The Institute will ensure access to:

Skills in this unit must be demonstrated in a workplace or simulated environment where the
conditions are typical of those in a working environment in this industry.
This includes access to:
 legislation on performance management
 workplace documentation and resources for performance management and review.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational
education and training legislation, frameworks and/or standards.
Evidence to be submitted by the student: -

Submit the project portfolio
 Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and grammar
as necessary. Remember to submit all necessary attachments as indicated.
Assessment Decision Making Rules
Your assessor will be looking for the following in this assessment task:
 the completed project portfolio with enough details as indicated
Your assessor will seek additional information or clarification from you by asking you questions.
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STUDENT DECLARATION
Student to complete the below prior to commencing assessment
The assessment process and tasks were fully explained. Yes / No
I am aware of which evidence will be collected and how. Yes / No
I am aware of appeals process of an assessment decision (outlined in this Yes / No

document under Assessment Appeal)
I am aware of the consequences for plagiarism, cheating or collusion (outlined in Yes / No

this document under Re-Assessment Conditions and Plagiarism, Collusion and
Cheating)
I am aware of the reassessment processes if deemed not yet satisfactory for this Yes / No
assessment task or not yet competent for the entire unit of competency (outlined
in this document under Re-Assessment Process and Plagiarism, Collusion and
Cheating)
I have discussed any additional educational support or reasonable adjustments I

require in order to undertake this assessment with the Student Support
Yes / No
Coordinator and Trainer / Assessor, (if applicable) (outlined in this document
under Reasonable Adjustments)
I have access to all required resources? Yes / No
Student Declaration: - By signing here, I declare that I was adequately informed of the
assessment process prior to commencing this assessment task. I understand that if I disagree
with the assessment outcome, I understand the appeals process available.
Student Name
Student Signature
Date
Assessor Declaration: - By signing here, I verify that I have adequately explained the above
prior to commencing assessment and provided clarifications to students as required.
Assessor Name
Assessor Signature
Date
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Assessment Task 2 – Project
Instructions for Students


The purpose of this project is to assess your knowledge and skills essential to managing
people performance in a range of contexts and industry settings
 You will need to access:
o a suitable place to complete activities that replicates a business environment
including a meeting space and computer and internet access
o Attachment 1- Project portfolio template
o Attachment 2-Simulation Pack
 You may choose an organisation you are familiar with for your research or you may choose
the case study business provided in Attachment 2-Simulation Pack
 You must complete the following activities and submit your completed portfolio.
 You are required to completed all sections of your project portfolio, answer all questions
satisfactorily, provide enough details as indicated in order to be deemed satisfactory for
this assessment.
 This is an individual assessment.
 Be careful to use non-discriminatory language. The language used should not devalue,
demean, or exclude individuals or groups on the basis of attributes such as gender,
disability, culture, race, religion, sexual preference or age. Gender inclusive language
should be used.
 When you quote, paraphrase, summarise or copy information from the sources you are
using to write your responses to the tasks, you must always acknowledge the source using
Harvard Reference Style.
Attachments:
 Attachment 1- Project portfolio template
 Attachment 2-Simulation Pack
Activities
1. Complete the following activities: Carefully read the following:
This project requires you to manage the performance of two team members and
one team. As part of the assessment, you will:
 understand your organisation’s performance management requirements.
 allocate work to team members and your team.
 manage the performance of your team and individual team members.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
If you are using your own business, it is important that you are able to access
enough information for your chosen business in order to be able to do your
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assessment. You are required to manage the performance of one team and two
individuals. The team members must be able to perform work tasks related to the
operational plan. As a minimum your organisation must have an operational plan, a
risk management plan and policies and procedures relevant to performance
management and communication. You must also have access to data or
information to monitor, evaluate and provide feedback to the team members (take a
look at Section 3 of your Project Portfolio for more information).
If you are using the case study, the information required to complete this
assessment is contained in the Simulation Pack.
You will need to communicate with team members and a colleague/superior. Your
communication may be either directly with actual staff members or fellow
students/your assessor can play the roles of relevant people/parties.
Communication can be in any appropriate format (e.g., face to face, video
conference, email) as long as it meets the requirements outlined in the Project
Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information (either your own
business, or the case study provided in the Simulation Pack). If you’re basing this
assessment on your own choice of business, have your business approved by your
assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Understand performance management requirements
Complete Section 1 of your Project Portfolio. To do this, you need to:
 explain how your role supports people performance management and the daily
operations of your organisation.
 describe the roles and responsibilities of your team and two team members.
 identify and summarise the legal requirements to perform your role, allocate
work and manage/review people performance.
 identify and summarise organisational requirements for your role, work

allocation and people management:
o including as a minimum the operational plan, risk management plan,
performance management policies and procedures and communication
protocols).
o considering performance review, feedback (formal and informal),
performance improvement opportunities, underperformance and rewards
and recognition.
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 review your organisation’s performance management and processes
according to the legislation, organisational objectives and policies.
4. Allocate work
Consult with a relevant person or group (e.g. the CEO or executive team) regarding
work that must be allocated to staff.
i Your consultation should include a discussion:
 of operational requirements (outlined in the operational plan) for the next 12

months (including time frames).
 of work you are responsible for (that must be allocated within your team).
 of the resources which are available to do the work.
 to develop and agree on the required performance standards and KPIs.

Consultation can take place in any appropriate format (e.g. email, telephone call,
executive team meeting, meeting with the CEO etc.) as long as it adheres to your
organisation’s requirements, policies and procedures.
Start with completing Section 2 of your Project Portfolio. To do this, you need to:
 develop work plans to efficiently allocate work to your team and two team
members.
 plan to meet with your team and team members.
i You may need to meet separately with individual team members depending on the
nature and location of your team and the work that is required (e.g. you may be
required to keep KPIs confidential and as such they cannot be discussed in a
group).
Make sure you have all the required resources ready for your meeting (e.g. printout
of policies and procedures).
Meet with your team and team members to:
 discuss the work that must be done by your team as a whole.
 discuss work that must be done by individual team members.
 explain the expected performance standards and KPIs.
 provide training on the performance management and review processes.
i This meeting should take approximately 20 minutes. It may take place with actual
people who work for/are associated with your chosen organisation. Alternatively,
classmates or your assessor may play the role of one or more team members.
This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions below and meet
the timeframes allocated. If this session is not viewed in person by your assessor,
you will attach proof of the meeting to Section 2 of your Project Portfolio.
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At this meeting, take a leadership role and use language and structure appropriate
to the context and audience. You will be assessed on this.
Complete Section 2 of your Project Portfolio by conducting a risk analysis of the

work outlined in one of your work plans (identify at least two risks).
Make sure you have answered all questions in Section 1 and 2.

You are required to attach certain documents as part of your evidence – review the
documents you need to attach as outlined in Section 1 and 2 of the Project
Portfolio.
Submit Section 1 and 2 to your assessor.
5. Manage performance.
i Assume the work plans have been implemented. You must now manage and
monitor performance, providing informal feedback and coaching where required.
If you are using the case study, assume that it is July 2021. Additional information
to complete this step is contained in the Simulation Pack.
If you are using your own organisation, make sure you have the enough
information to fulfil the requirements in the Project Portfolio.
Start completing Section 3 of your Project Portfolio. To do this, you need to:
 manage the individual team member and whole team performance according
to the timelines outlined in your work plan and your organisation’s policies and
procedures.
 monitor individual team member and team performance.
 provide informal feedback and coaching to team members.
i Assume a period of time has passed. Team members, and individuals in your
team have performed some (or all) the work tasks outlined in your work plan.
If you are basing this assessment on your own business, you need suitable
information to evaluate performance and provide formal feedback. The
information must indicate that:
 at least one team member has performed poorly
 at least one team member or the team as a whole has demonstrated

excellent performance.
If you are using the case study, assume that it is November 2021.
Continue working on Section 3 of your Project Portfolio. To do this, you must:
 evaluate the performance of the two individual team members and your team
against performance standards and KPIs.
 document individual team members’ performance according to your

organisation’s performance management system.
 keep record of the documented performance according to your organisation’s

performance management system.
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 identify any actions required to:
o address a team member’s ongoing poor performance
o to recognise the continued excellent performance of a different team
member.
i You will implement these actions at the formal feedback session (if verbal
action is required), or at a later stage in this project (for other actions such as
warning letters that do not require verbal interaction).
Meet with each individual team member separately for a structured and formal
feedback session (follow the requirements of your organisation’s policies and
procedures (as identified in Section 1)).
As part of the meeting, discuss the team member’s performance and areas
requiring development.
If relevant, initiate the previously identified action to either address poor
performance (e.g. ask the team member if there are any external factors
contributing to their poor performance) or reinforce positive (e.g. discuss bonus or
salary increase).
i Each meeting should take approximately 20 minutes. It may take place with actual
people who work for/are associated with your chosen organisation. Alternatively,
classmates or your assessor may play the role of one or more team members.
This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions below and meet
the timeframes allocated. If this session is not viewed in person by your assessor,
you will attach proof of the meeting to Section 3 of your Project Portfolio.
As you discuss performance and areas requiring development, make sure you
influence the direction of the conversation. You will be assessed on this.
If the action you identified to address poor performance or recognise excellent
performance in the previous step does not include verbal input, you will have an
opportunity later on in the assessment to implement your identified action
Continue working on Section 3 of your Project Portfolio. To do this, you must:
 develop a performance improvement and development plan for each team

member according to your organisation’s performance management system.
 take action to reinforce excellent performance or to address poor performance

(if you haven’t already taken action at the feedback session).
i Assume another period of time has passed.

If you are basing this assessment on your own business, you need suitable
information to monitor and respond to the performance of the underperforming
team member.
If you are using the case study, assume that it is June 2022.
Complete Section 3 of your Project Portfolio. To do this, you need to:

 once again monitor the performance of the underperforming team member
according to organisational policy.
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 if necessary, respond once again to the underperforming team member’s
performance according to organisational policy.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
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Cheating, Plagiarism and Collusion Declaration
Student Declaration: In accordance with the Plagiarism, Collusion and Cheating Policy and
Procedure (also outlined in above pre-assessment conditions in this assessment document), I
hereby acknowledge by signing this declaration that I have not cheated, colluded in or
plagiarised any work regarding this assessment task undertaken in this unit of competency
except where the work has been correctly acknowledged. I understand the consequences for
plagiarism, collusion or cheating and have sought clarification of these consequences with the
Student Support Coordinator and/or Trainer/Assessor if unsure.
NOTE: Student must sign this prior to submitting their assessments to the assessor
Signature Date: ______ / ______ / ______ (dd/mm/yy)
END OF ASSESSMENT
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Assessment Task Outcome Sheet
Assessment Task 2 - Project
Student
Student ID
Name
Unit Code BSBLDR522
Unit Name Manage people performance
Date of 1st 2nd

Attempt
Submission 3rd ($50 applies)
Has the learner
satisfactorily
completed the
Did the student Comments
project?
Yes No
Understand performance management requirements:
 explaining how their role supports people

performance management and the daily
operations of their organisation.
 describing the roles and responsibilities of their

team and two team members (at least three
responsibilities per team member).
 identifying and summarising the legal

requirements to:
o perform their role
o allocate work
o manage/review people performance.
 identifying and summarising organisational

requirements for their role, work allocation and
people management:
o including as a minimum the operational plan,
risk management plan, performance
management policies and procedures and
communication protocol.)
o considering performance review, feedback
(formal and informal), performance
improvement opportunities,
underperformance and rewards and
recognition.
o reviewing their organisation’s performance
management and processes according to the
legislation, organisational objectives and
policies.
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Allocate work by:
 consulting with a colleague or superior regarding

work that must be allocated to staff, including a
discussion:
o of operational requirements (outlined in the
operational plan) for the next 12 months
(including time frames).
o of work they are responsible for (that must be
allocated within your team).
o of the resources which are available to do the
work.
o to develop and agree on the required
performance standards and KPIs.
 developing work plans to efficiently allocate work

to their team and two individual team members.
 meeting with their team and team members to:

o discuss the work that must be done by their
team as a whole.
o discuss work that must be done by individual
team members.
o explain the expected performance standards
and KPIs.
o provide training on the performance

management and review processes.
o take a leadership role.
 developing a performance improvement and

development plan for each team member
according to their organisation’s performance
management system.
 taking action to reinforce excellent performance

and to address poor performance.
o use language and structure appropriate to
the context and audience.
o conducting a risk analysis of the work
outlined in one of your work plans (at least
two risks).
Manage performance by:
 managing the individual team member and whole

team performance according to:
o the timelines outlined in their work plans
o organisation’s policies and procedures.
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 monitor individual team member and team
performance.
 providing informal feedback and coaching to team

members (at least one informal feedback and one
coaching session).
 evaluating the performance of the two individual

team members and their team against
performance standards and KPIs.
 documenting individual team members’

performance according to their organisation’s
performance management system.
 keeping record of the documented performance

according to the organisation’s performance
management system.
 identifying any actions required to:

o address a team member’s ongoing poor
performance
o recognise the continued excellent

performance of a team member.
 meeting with each individual team member

separately for a structured and formal feedback
session:
o and following the requirements of your
organisation’s policies and procedures.
o to discuss the team member’s performance
and areas requiring development.
o and influencing the direction of the
conversation.
 once again monitor the performance of the

underperforming team member according to
organisational policy.
o if necessary, responding once again to the
underperforming team member’s
performance according to organisational
policy.
Outcome of Assessment Task 2
Satisfactory Not Satisfactory
Name
Assessor
Signature:
Date
Student Declaration of receipt of feedback
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By signing here, I declare that I have received, discussed and accepted my result for this
assessment task as above and I am aware of my appeal rights.
Name
Student
Signature:
Date
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BSBLDR522- Manage

Email: info@hilton.edu.au | Website: www.hilton.edu.au

Email: info@hilton.edu.au | Website: www.hilton.edu.au

Unit Start Date Unit End Date

Assessment Due Date Date Submitted

Context and Conditions of Assessment – Information for Students

Assessment Appeal – Information for Students

 Students have access to an assessment appeals process to challenge the outcome

Reasonable Adjustments – Information for Students

 Reasonable adjustment refers to adjustments made for students with a disability,

Plagiarism, Collusion and Cheating

The Institute will ensure access to:

Evidence to be submitted by the student: -

Assessment Decision Making Rules

The assessment process and tasks were fully explained. Yes / No

I am aware of which evidence will be collected and how. Yes / No

I am aware of appeals process of an assessment decision (outlined in this Yes / No

I am aware of the consequences for plagiarism, cheating or collusion (outlined in Yes / No

I have discussed any additional educational support or reasonable adjustments I

I have access to all required resources? Yes / No

Instructions for Students

1. Complete the following activities: Carefully read the following:

 understand your organisation’s performance management requirements.

 allocate work to team members and your team.

 manage the performance of your team and individual team members.

3. Understand performance management requirements

Complete Section 1 of your Project Portfolio. To do this, you need to:

 identify and summarise organisational requirements for your role, work

i Your consultation should include a discussion:

 of operational requirements (outlined in the operational plan) for the next 12

 of the resources which are available to do the work.

 to develop and agree on the required performance standards and KPIs.

 plan to meet with your team and team members.

Meet with your team and team members to:

 discuss the work that must be done by your team as a whole.

 discuss work that must be done by individual team members.

 explain the expected performance standards and KPIs.

 provide training on the performance management and review processes.

Complete Section 2 of your Project Portfolio by conducting a risk analysis of the

Make sure you have answered all questions in Section 1 and 2.

 monitor individual team member and team performance.

 provide informal feedback and coaching to team members.

 at least one team member has performed poorly

 at least one team member or the team as a whole has demonstrated

Continue working on Section 3 of your Project Portfolio. To do this, you must:

 document individual team members’ performance according to your

 keep record of the documented performance according to your organisation’s

Continue working on Section 3 of your Project Portfolio. To do this, you must:

 develop a performance improvement and development plan for each team

 take action to reinforce excellent performance or to address poor performance

i Assume another period of time has passed.

Complete Section 3 of your Project Portfolio. To do this, you need to:

6. Submit your completed Project Portfolio

Signature Date: ______ / ______ / ______ (dd/mm/yy)

Assessment Task 2 - Project

Unit Code BSBLDR522

Unit Name Manage people performance

Signature Date: / / __ (dd/mm/yy)