To be aware about:

• The definition of patient safety.

• Stander of quality .
• International Patient Safety Goals (IPSG)
OBJECTIVE: • Seven tools of quality improvement
• Saudi Patient Safety Taxonomy
• Quality principle and models example from
different hospitals in Saudi Arabia.
 Patient safety is the absence of
Patient preventable harm to a patient during
the process of health care and
reduction of risk of unnecessary
safety: harm associated with health care to
an acceptable minimum.

(world health organization)

 Quality has been defined by the federal
Quality Agency for Healthcare Research and
Quality (AHRQ) as “doing the right

principles: thing at the right time for the right

person and having the best possible
result.”

(cooper university health care)

 1-Identify Patients Correctly.
International 2-Improve Effective Communication.
3-Improve the Safety of High-Alert
Patient Safety Medications.
4-Ensure Correct-Site, Correct-Procedure,

Goals Correct- Patient Surgery.

5-Reduce the Risk of Health Care-
Associated Infections.
(IPSG) 6-Reduce the Risk of Patient Harm
Resulting from Falls.
Seven tools of quality improvement
The basic “seven tools of quality improvement” help organizations
generate ideas; analyze, develop, and evaluate processes; and collect data.

1. Flowchart/process map—Graphical tools for process

understanding. A flowchart creates a map of the steps in a process
and documents the inputs and outputs for each step.

2. Check sheet—A simple data-recording device, custom-designed

by the user to allow for easy data collection and interpretation.

3. Cause-effect diagram—A tool for analyzing a process by

illustrating the main causes and sub-causes leading to an effect (or
symptom).
 4. Pareto chart—A graphic tool for ranking causes from most
significant to least significant. It’s named for economist (Vilfredo
Pareto).
4. Pareto chart—A graphic tool for ranking causes from most significant
to least significant. It’s named for economist (Vilfredo Pareto).

5. Histogram—A graphical depiction of variation in a set of data. A

histogram lets people see patterns that are difficult to detect in a
simple table of numbers.

6. Control chart—A chart with upper and lower control limits on

which values for a series of samples are plotted.

7. Scatter diagrams—A graphic technique for analyzing the relationship

between two variables. Two sets of data are plotted as dots on a graph:
Patterns in how the dots are dispersed can help determine if the variables
are related
www.asq.org/healthcare
 Patient safety taxonomy has been on the
national health agenda in the Kingdom
of Saudi Arabia in the last few years. In
Saudi Nov 2015, King Faisal Specialist
Patient Hospital and Research Center
(KFSH&RC) organized a closed panel
Safety discussion session in Jeddah titled
“Towards a National Patient Safety
Taxonomy Taxonomy” panel members from
different healthcare sectors participated
in assessment and ideas generation.

(moh.gov.sa)
 Patient Safety is considered as a top priority
for the healthcare services provided by
Saudi the ministry of health in Saudi, which has
been evident in the quality improvement
Patient carried projects and initiatives carried out
through MOH facilities. And to ensure the
Safety safety of services provided is measurable
and can be continuously improved.
Taxonomy
They aim that using the Saudi patient safety
taxonomy will support the transparency,
the spread of patient safety culture and
encourage research in the field.

(moh.gov.sa)
 What are these measures
Patient Experience
Infections Prevention
Quality And Falls Prevention
Patient Pressure Injury

Safety KFSH&RC Hospitals (Riyadh and Jeddah)

Most of the times, the same measures are used to
Measures monitor performance in both hospitals, KFSHRC
(Riyadh and Jeddah). Results will be clearly
identified for each site.
Ministry of National Guard Health Affairs

Total Quality Management

• Total commitment
• Is everyone’s job / responsibility
• Uses all resources to improve quality

Total Quality Management Quality:

• A scientific approach in organizing the work to be done.
• Staff works in teams and continually improve processes.
• Continuous education and training
• Employee involvement and-empowerment.
 Quality
Improvement Model

Three fundamental questions,

followed by:
- Plan
-Do
-Study
- Act cycle
 Conclusion
Quality is everyone’s responsibility…
 Reference
world health organization
cooper university health care
www.asq.org/healthcare
KFSH&RC Hospitals (Riyadh and Jeddah)
Ministry of National Guard Health Affairs