T Report For Students

Shanto-Mariam University of Creative
Technology
Department of Business Administration
Report on
A Comparison of Passengers’ Attitude towards Uberversus Pathao:Evidence from

Dhaka City
Submitted to
Md. Behzad Noor
Associate Professor
Department of Business Administration
Shanto-Mariam University of Creative Technology
Submitted by
Name: Tushar Abdullah

ID: 191401131
Spring-2021, Program: BBA,
GROUP: B ,BATCH: 51st,
SEMESTER: 7th
Code: BUS 3107
Module Title: Research Methodology
Letter of Endorsement
The report is entitled “A Comparison of Passengers’ Attitude towards

Uber versus Pathao: Evidence from Dhaka City”. This report is
presented by Tushar abdullah, ID:191401131, Program: BBA, Batch: 51 .
This report has been prepared for presenting towards Md. Behzad Noor
sir, Associate Professor, Department of Business Administration
Behzad Noor
Associate professor
Executive Summery
The report is entitled “A Comparison of Passengers’ Attitude towards Uber versus Pathao:
Evidence from Dhaka City” .This report is to know about what passengers actually thinks
about UBER and PATHAO .Which one is more preferable for them and if they are satisfied
with UBER and PATHAO’s services or not. The passengers would like to travel with UBER
and PATHAO or not all of these questions answer can be found through this study. This will
also solve some of the problems which is faced by passengers both of UBER and PATHAO.
In this study I used SPSS software to analyse the primary data that I had collected from the
respondents by using Google forms. I also used some secondary data from the website of
UBER and PATHAO. After collecting the data I moved them to SPSS software for
Univariate and Bivariate data analysis by doing frequency distribution, Cross tabulation and
Chi square test. After the analysis I interpreted the results. From the findings of the report we
can say that passengers think UBER is more costly but it also provides a premium service.
On the other hand PATHAO is cheap but not that much comfortable
Acknowledgement
First of all I would like to express my gratitude to Almighty Allah to enabling me to complete
this repot on “A Comparison of Passengers’ Attitude towards Uberversus Pathao:Evidence from
Dhaka City’
Successfully completion of any type of project requires help from a number of person.I have
also taken help from different people for the preparation of this report.Now, there is a little
efforts to show my deep gratitude to that helpful person.
I convey my sincere gratitude to my Course teacher Behzad Noor ,Associate

professor of BBA Department,University of SMUCT.Without his kind direction
and proper guidance this study would have been a little success.In every phase of the project
his supervision and guidance shaped this report to be completed perfectly.
I would also like to thanks my Friends to give a idea about mobile system in Bangladesh.
Chapter-1
Background of the study Page

1 1.1 Background of the study 7
2 1.2 objective of the study 8
3 1.3 Methodology of the study 8
1.3.1 sources of data 8
1.3.1.1 primary data 8
1.3.1.2 secondary data 8
1.3.1.3 Analysis that has been used 8
4 1.4 Importance of the study 8

5 1.5 Limitation of the report 9
Chapter-2
Organization( Uber and pathao)

6 2.1 Uber 11
7 2.2 Pathao 12
Chapter-3
Analysis and findings

8 Frequency table and chart 13- 34
9 Cross tab and chi-square test 35- 78
Chapter-4
Recommendation and conclusion
10 Uber and pathao 80
Chapter-1
Background of the study
1.1 Background of the study: we are trying to determine the factors effecting
customers attitude to ours selecting the services in between Uber and Pathao.
Uber: In 2009, Uber launched into the century-old taxi industry and transformed the way
consumers viewed private transportation . By launching the mobile app in 2010, Uber was the
catalyst for using technology to change the taxi industry. Over the last six years, Uber’s
substantial growth has led it to reach a total value of $41 billion.
Pathao: Pathao (Bengali: পাঠাও); is a Bangladeshi on-demand digital platform and vehicle for
hire company headquartered in Dhaka, Bangladesh. The company operates in three cities of
Bangladesh: Dhaka, Chittagong, Sylhet, and in Kathmandu, Nepal. Pathao has ride-sharing
services, food delivery, courier and E-commerce services.Pathao is the first major ride-sharing
company in Bangladesh to get enlistment certificate from the authorities.
Pathao started its journey as a delivery service back in 2015 with its fleet of motorcycles and
bicycles. They acted as a delivery service for several E-Commerce Companies of Bangladesh.
Later in 2016, Pathao started bike-sharing services in mid-2016 and had successfully signed up
more than 100,000 drivers and around 1 million users in March 2018 across the country.In an
interview with TechCrunch, Pathao CEO Hussain M Elius confirmed that Pathao currently has
over 50,000 bikes registered in its platform and the company is valued over $100 million as of
April 2018.In September 2018, Pathao launched its services in Nepal. Pathao is the first
Bangladeshi company to offer On-demand Transport Sharing services abroad.On 3 December
2019, Pathao became the first major ride-sharing service providing company in Bangladesh to
get enlistment certificate from the authorities in Bangladesh.
1.2 objective of the study:
Determine the factors effecting customers attitude to ours selecting the services in between
Uber and Pathao.
To provide some recommendation to Uber and pathao the become their service customer
friendly.
Create the world's biggest taxi network, connecting riders with safe, reliable, convenient
transportation providers at a variety of price-points in cities around the world.
(Complete) Create the world's biggest P2P logistics platform, allowing anyone to either
request or provide physical delivery of a myriad of goods & services (In-progress)
Shift from 100% human-driven logistics to 100% machine-driven logistics. Profit
immensely. (This phase will be the most difficult)World domination.
Ref- https://www.slideshare.net/TanibhraDatta/marketing-plan-of-uber
1.3 Primary Objective: This report is required for the completion of the BBA Program of BRAC University.
Therefore, this is the primary objective to complete the degree. SecondaryObjective: The secondary
objectives are mentioned below:  To apply theoretical knowledge in the working field.  To observe the
working environment of an organization with the corporate manner.  To gain knowledge of marketing
practices.  To get the idea of how new services are provided to the customers in an effective manner. 
To know the overall market condition for service industry.
1.4 Sources of Data

For this study I used both primary and secondary data.
1.4.1 Primary Data
Primary data was collected from my random respondents through Google forms.
1.4.2 Secondary Data
Secondary data was collected from the website of both UBER and PATHAO.
1.4.3 Analysis that have been used
Here for this study after collecting raw data from the respondents I had to move them
individually to
the SPSS software. Then there I did the frequency distribution, Cross tabulation and Chi square
test. I
also had to interpret the findings from the analysis.
1.5 Importance of the study
Finding out the attitude of passengers towards both UBER and PATHAO.
Which one passenger prefers the most.
UBER and PATHAO was able to earn the satisfaction of customer or not
To know if the passengers will use both UBER and PATHAO for their future transportation or
not.
To find out the problems faced by the passengers.
To come up with solutions for those problem.
1.6 limitations of the study

While conducting this study my limitation was gathering the respondents and computer
devices.
Chapter-2
Organization( Uber and pathao)

2.1 UBER: Where life Style Meets Logistic‖ Slogan which would be uttered no sooner by every
travellers who does not own a vehicle. Uber Technologies is an online transportation network
company which is headquartered in San Francisco, California, United States. It operates through
The Android, iOS and Windows Phone - Smartphone application app where it connects riders
with drivers using their phone’s GPS capabilities. Uber Mobile app which allows consumers to
request and submit a trip request, where the requests are programmed through a software
application which gets directed to a registered Uber driver who is nearest to the customer,
alerting the location of the customer to the driver. The Transportation service is available in 66
countries over 507 cities worldwide where if offers different levels of services. The service’s
lowest-cost option is UberX which runs in everyday cars like the Toyota Prius. Company’s
original service is the Uber Black where, costing a bit higher but running in high-end towns with
professional drivers. Uber SUV is precisely what it sounds like, charging a premium for a larger
vehicle. Uber LUX is the top-of-the-line option, operating in posh rides like Porsche Panameras
and BMW 7 series sedans Uber was founded by Garrett Camp, the founder of Stumble Upon –
(application and most powerful way to discover content), and Travis Kalanick in 2009 and
presently been led by Travis who is the CEO of the organization. The History for this well spread
online transportation was when Travis and Garrett were attending to a tech conference on Paris
in year 2008 and were finding very difficult to find cab service in the city, hence they came up
with the idea of a Luxury car service. In the beginning Travis was not convinced with the idea
but Garrett pursued and believed that he was the right guy to lead the business hence he was
appointed as the CEO. Uber is Travis third entrepreneurial venture. His first was called as
―Scour‖, a peer to peer file sharing service which was started in 2008. And then secondly he
stared ―Red Swoosh‖, a peer to peer networking downloading and slide load video multicast
from websites.
Uber requires its registered drivers to pass DMV and background check, and each driver must have their own
car which must is insured, because of this minimal entry requirements services attracts lot of people.
Excellent social media marketing, and aggressive courting of drivers and the catchy name has made Uber very
famous and has managed to capture its market share. the cost is comparatively cheap comparing to other
taxi’s. Every city operates with a different price and it provide explanation to its standard of pricing.
Estimated pricing is quoted in advance through the app for the customer to be informed.
Ref- https://www.slideshare.net/IrenujanAsaithamby/management-process-uber-sl
2.2 PATHAO: Pathao, a start-up business of a young entrepreneur named Hussain M. Elius, is themost
successful app-based ride-sharing service in Bangladesh. Pathao is continuouslyspearheading the ride-sharing
industry along with the international giant Uber. Pathao broughtthe concept of beating the traffic by
introducing bikes, essentially the most efficient form oftransportation in jam-packed city like Dhaka, instead
of cars. Technically, it is having a similar business model of Go-Jek (Indonesia) and Safemotos (Rwanda). Thus,
Pathao is capitalizingon the technical know-hows of these two ride-hailing companies. Kamal and Ahsan
reportedthat,
the size of Dhaka’s ride

-sharing market is estimated to be BDT 22 billion (2200 crore) ayear. Besides, it has become a new source of
income to the unemployed people of the country.
On an average, a rider’s monthly income is approximately BDT 60,000/month whereas a driverof a CNG-
autorickshaw’s income is BDT 45000/month.However, safety is an issue when itcomes to bike riding. Lots of
news regarding accidents while availing ride-share services isanother obstacle for the organizations who are
into this business. With all the considerationstaken into account, there is no doubt that these ride-sharing
service providers are improvingthe transportation sector as well as boosting the economy of Bangladesh in
terms of creating jobs. However, just like any other innovation, legitimate questions are also being raised
pertaining to security and policy imperatives
Chapter-3
Analysis and findings
Table 3.1 characteristic Distribution of Gender.
Frequency Percent
Valid Gender Male 35 48.6
Female 37 51.4
Total 72 100.0
120
100
80
Figure
60
3.1
40
20
Frequency Percent
characteristic Distribution of Gender
From the table said that 72 respondents,48.4% were male and rest of 51.4% were female.
Table 3.2 characteristic Distribution of Age.
Frequency Percent
Valid age 13-19 12 16.7
20-30 49 68.1
30-40 6 8.3
above 40 5 6.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3.2 characteristic Distribution of Age
From the table said that 72 respondents,16.7% were 13-19,68.1% are 20-30.8.3% were 30-40 and rest of
6.9% were above 40.
Table 3.3 characteristic Distribution of married status.
Frequency Percent
Valid MS Married 21 29.2
Unmarried 51 70.8
Total 72 100.0
100
90
80
70
60
50
40
30
20
10
Frequency Percent
Figure 3.3 characteristic Distribution of Gender
From the table said that 72 respondents,29.2% were married and rest of 70.8% were Unmarried.
Table 3.4 characteristic Distribution of occupation.
Frequency Percent
Valid student 48 66.7
Housewife 4 5.6
Business 7 9.7
others 13 18.1
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3.4 characteristic Distribution of occupation.
From the table said that 72 respondents,66.7% were student,5.6% are housewife.9.7% were business
and rest of 18.1% were others.
Table 3.5 characteristic Distribution of Drivers’ are very much skilled and well behaved Uber.
Frequency Percent
Valid DAWU SD 7 9.7
D 9 12.5
N 15 20.8
A 32 44.4
SA 9 12.5
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3.5 characteristic Distribution of Drivers’ are very much skilled and well behaved Uber.
From the table said that 72 respondents,9.7% were strongly Disagree, 12.5% are Disagree.20.8% were
neutral,44.4% were Agree and rest of 12.5% were strongly agree.
Table 3.6: characteristic Distribution of I find their service wherever I go Uber.
Frequency Percent
Valid SWIGU SD 4 5.6
D 14 19.4
N 19 26.4
A 25 34.7
SA 10 13.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3.6 characteristic Distribution of find their service wherever I go Uber
Table 3.7: characteristic Distribution of Their transportation service is affordable for Uber.
Frequency Percent
Valid TAU SD 6 8.3
D 11 15.3
N 22 30.6
A 30 41.7
SA 3 4.2
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3.7 characteristic Distribution of Their transportation service is affordable for Uber.
Table 3.8: characteristic Distribution of Their vehicles are very much comfortable Uber.
Frequency Percent
Valid VACU SD 6 8.3
D 4 5.6
N 17 23.6
A 35 48.6
SA 10 13.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3.8 characteristic Distribution of Their vehicles are very much comfortable Uber.
Table 3.9: characteristic Distribution of I feel safe while traveling by their vehicles of Uber
Frequency Percent
Valid SWTVU SD 5 6.9
D 13 18.1
N 14 19.4
A 25 34.7
SA 15 20.8
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 9: characteristic Distribution of I feel safe while traveling by their vehicles of Uber
Table 3.10: characteristic Distribution of Drivers’ are highly responsive Uber
Frequency Percent
Valid DHRU SD 4 5.6
D 8 11.1
N 21 29.2
A 32 44.4
SA 7 9.7
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 10: characteristic Distribution of Drivers’ are highly responsive Uber
Table 3.11: characteristic Distribution of getting individual attention from the drivers uber.
Frequency Percent
Valid IADU SD 10 13.9
D 11 15.3
N 23 31.9
A 23 31.9
SA 5 6.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 11: characteristic Distribution of getting individual attention from the drivers uber
Table 3.12: characteristic Distribution of overall satisfied with its service UBER
Frequency Percent
Valid SSU SD 8 11.1
D 8 11.1
N 18 25.0
A 28 38.9
SA 10 13.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 12: characteristic Distribution of overall satisfied with its service UBER
From the table said that 72 respondents,11.1% were strongly Disagree, 11.1% are Disagree.25% were
Table 3.13: characteristic Distribution of I would like to travel by this transportation service provider in
future Uber’
Frequency Percent
Valid TSPFU SD 6 8.3
D 7 9.7
N 15 20.8
A 35 48.6
SA 9 12.5
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 13: characteristic Distribution of I would like to travel by this transportation service provider in
future Uber’
Table 3.14: characteristic Distribution of Drivers’ are very much skilled and well behaved
Pathao.
Frequency Percent
Valid DAWP SD 11 15.3
D 12 16.7
N 13 18.1
A 28 38.9
SA 8 11.1
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 14: characteristic Distribution of Drivers’ are very much skilled and well behaved Pathao.
Table 3.15: characteristic Distribution of finding their service wherever I go Pathao
Frequency Percent
Valid SWIGP SD 7 9.7
D 15 20.8
N 25 34.7
A 21 29.2
SA 4 5.6
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 15: characteristic Distribution of finding their service wherever I go Pathao
Table 3.16: characteristic Distribution of Their transportation service is affordable Pathao.
Frequency Percent
Valid TAP SD 4 5.6
D 10 13.9
N 22 30.6
A 26 36.1
SA 10 13.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 16: characteristic Distribution of Their transportation service is affordable Pathao.
Table 3.17: characteristic Distribution of Their vehicles are very much comfortable Pathao.
Frequency Percent
Valid VACP SD 7 9.7
D 9 12.5
N 27 37.5
A 25 34.7
SA 4 5.6
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 17: characteristic Distribution of Their vehicles are very much comfortable Pathao.
Table 3.18: characteristic Distribution of feeling safe while traveling by their vehicles Pathao.
Frequency Percent
Valid SWTVP SD 10 13.9
D 10 13.9
N 26 36.1
A 23 31.9
SA 3 4.2
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 18: characteristic Distribution of feeling safe while traveling by their vehicles Pathao.
Table 3.19: characteristic Distribution of Drivers’ are highly responsive Pathao.
Frequency Percent
Valid DHRP SD 10 13.9
D 18 25.0
N 22 30.6
A 17 23.6
SA 5 6.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 19: characteristic Distribution of Drivers’ are highly responsive Pathao.
From the table said that 72 respondents,13.9% were strongly Disagree, 25% are Disagree.30.6% were
Table 3.20: characteristic Distribution of getting individual attention from the drivers pathao.
Frequency Percent
Valid ISDP SD 11 15.3
D 11 15.3
N 16 22.2
A 28 38.9
SA 6 8.3
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 20: characteristic Distribution of getting individual attention from the drivers pathao.
Table 3.21: characteristic Distribution of overall satisfied with its service pathao.
Frequency Percent
Valid SSP SD 10 13.9
D 7 9.7
N 19 26.4
A 32 44.4
SA 4 5.6
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 21: characteristic Distribution of overall satisfied with its service pathao.
Table 3.22: characteristic Distribution of would like to travel by this transportation service provider in
future Pathao.
Frequency Percent
Valid TSPFP SD 10 13.9
D 12 16.7
N 19 26.4
A 26 36.1
SA 5 6.9
Total 72 100.0
120
100
80
60
40
20
Frequency Percent
Figure 3. 22: characteristic Distribution of would like to travel by this transportation service provider in
future Pathao.
Chi-Square Tests
Gender * SSU
Crosstab
Count
SSU
SD D N A SA Total
Gender Male 5 3 9 14 4 35
Female 3 5 9 14 6 37
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
Pearson Chi-Square 1.345a 4 .854
Likelihood Ratio 1.358 4 .851
Linear-by-Linear Association .281 1 .596
N of Valid Cases 72
a. 5 cells (50.0%) have expected count less than 5. The minimum
expected count is 3.89.
Table said that 72 respondents are responded.35 were male respondent.8 male
responded are disagree and 37 female responded,20 were agree about the
matter of provide service by Uber.
From the Chi-Square test gender has been insignificant.

5% level of significant.
Age * SSU
Crosstab
Count
SSU
SD D N A SA Total
Age 13-19 0 2 6 3 1 12
20-30 7 5 10 22 5 49
30-40 0 0 1 2 3 6
above 40 1 1 1 1 1 5
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
Pearson Chi-Square 15.892 12 .196
N of Valid Cases 72
expected count is .56.
Table said that 72 respondents are responded.61 were age of 13-19,20-30

respondent.31 responded are agree and 11 responded were age of 30-40 or
above of 40, and 2 were disagree about the matter of provide service by Uber.
From the Chi-Square test Age has been insignificant.

MS * SSU
Crosstab
Count
SSU
SD D N A SA Total
MS Married 4 3 3 6 5 21
Unmarried 4 5 15 22 5 51
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that 72 respondents are responded.21 were married respondent.7

married responded are disagree and 51 unmarried responded,27 were agree
about the matter of provide service by Uber.
From the Chi-Square test marital status has been insignificant.

occupation * SSU
Crosstab
Count
SSU Total
SD D N A SA
occupation student 2 5 15 21 5 48
Housewife 0 2 1 1 0 4
Business 2 0 0 2 3 7
others 4 1 2 4 2 13
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
Linear-by-Linear Association 1.538 1 .215
N of Valid Cases 72
Table said that 72 respondents are responded.52 were students and housewife
respondent.27 responded are agree and 20 responded were business and others,
and 7 were disagree about the matter of provide service by Uber.

DAWU * SSU
Crosstab
Count
SSU Total
SD D N A SA
DAWU SD 3 1 1 2 0 7
D 3 2 2 1 1 9
N 0 3 5 6 1 15
A 2 1 10 16 3 32
SA 0 1 0 3 5 9
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of Drivers’ are very much skilled and well behaved Uber.Total 72
respondent 16 respondents were disagree.This 16 respondents 9 were not overall satisfied to provide
the service by uber. Out of 72 respondents 41 respondents are agree about the matter of Drivers’ are
very much skilled and well behaved Uber.27 respondents are fully satisfied the service of uber.
From the Chi-Square test drivers skills and wellbehave has been significant.
SWIGU * SSU
Crosstab
Count
SSU Total
SD D N A SA
SWIGU SD 3 1 0 0 0 4
D 3 3 6 2 0 14
N 1 2 5 8 3 19
A 1 2 4 16 2 25
SA 0 0 3 2 5 10
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of finding their service wherever I go Uber.Total 72 respondent
18 respondents were disagree.This 18 respondents 10 were not overall satisfied to provide the service
by uber. Out of 72 respondents 35 respondents are agree about the matter of finding their service
wherever I go Uber.25 respondents are fully satisfied the service of uber.
From the Chi-Square test finding their service wherever I go Uber has been significant.
TAU * SSU
Crosstab
Count
SSU Total
SD D N A SA
TAU SD 4 1 1 0 0 6
D 2 3 3 2 1 11
N 1 3 8 6 4 22
A 1 1 5 19 4 30
SA 0 0 1 1 1 3
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of Their transportation service is affordable Uber. Total 72
the service by uber. Out of 72 respondents 33 respondents are agree about the matter Their
transportation service is affordable Uber. 25 respondents are fully satisfied the service of uber.
From the Chi-Square test finding their service wherever Their transportation service is affordable
Uber has been significant.
VACU * SSU
Crosstab
Count
SSU Total
SD D N A SA
VACU SD 4 2 0 0 0 6
D 2 1 1 0 0 4
N 1 1 11 2 2 17
A 1 4 5 23 2 35
SA 0 0 1 3 6 10
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Their vehicles are very much comfortable uber. Total 72
respondent 10 respondents were disagree.This 10 respondents 9 were not overall satisfied to
provide the service by uber. Out of 72 respondents 45 respondents are agree about the matter
Their vehicles are very much comfortable uber. 36 respondents are fully satisfied the service of
uber.
From the Chi-Square test finding their service wherever Their vehicles are very much comfortable
uber has been significant.
SWTVU * SSU
Crosstab
Count
SSU
SD D N A SA Total
SWTVU SD 2 1 0 2 0 5
D 3 3 5 2 0 13
N 1 2 4 6 1 14
A 1 1 6 14 3 25
SA 1 1 3 4 6 15
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of feeling safe while traveling by their vehicles Uber. Total 72
feeling safe while traveling by their vehicles Uber. 27 respondents are fully satisfied the service of
uber.
From the Chi-Square test finding their service wherever feeling safe while traveling by their vehicles
DHRU * SSU
Crosstab
Count
SSU Total
SD D N A SA
DHRU SD 2 2 0 0 0 4
D 3 2 3 0 0 8
N 1 1 12 5 2 21
A 2 2 2 21 5 32
SA 0 1 1 2 3 7
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Drivers’ are highly responsive Uber.Total 72 respondent 12
respondents were disagree.This 12 respondents 9 were not overall satisfied to provide the
service by uber. Out of 72 respondents 39 respondents are agree about the matter Drivers’ are
highly responsive Uber .31 respondents are fully satisfied the service of uber.
From the Chi-Square test Drivers’ are highly responsive Uber has been significant.
IADU * SSU
Crosstab
Count
SSU Total
SD D N A SA
IADU SD 4 2 2 2 0 10
D 2 1 4 3 1 11
N 2 3 6 7 5 23
A 0 2 4 15 2 23
SA 0 0 2 1 2 5
Total 8 8 18 28 10 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of getting individual attention from the drivers Uber. Total 72
of getting individual attention from the drivers Uber. 20 respondents are fully satisfied the service of
uber.
From the Chi-Square test getting individual attention from the drivers Uber. has been insignificant.
Gender * TSPFU
Crosstab
Count
TSPFU
SD D N A SA Total
Female 2 5 6 16 8 37
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
responded are disagree and 37 female responded,24 were agree about the
matter of provide service by Uber.

Age * TSPFU
Crosstab
Count
TSPFU
SD D N A SA Total
Age 13-19 1 2 4 4 1 12
20-30 5 4 8 27 5 49
30-40 0 0 0 3 3 6
above 40 0 1 3 1 0 5
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72

above of 40, and 1 were disagree about the matter of provide service by Uber.

MS * TSPFU
Crosstab
Count
TSPFU
SD D N A SA Total
MS Married 2 2 5 7 5 21
Unmarried 4 5 10 28 4 51
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72

about the matter of provide service by Uber.

occupation * TSPFU
Crosstab
Count
TSPFU Total
SD D N A SA
others 2 2 2 7 0 13
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
and 6 were disagree about the matter of provide service by Uber.

DAWU * TSPFU
Crosstab
Count
TSPFU Total
SD D N A SA
DAWU SD 3 2 0 2 0 7
D 2 2 3 1 1 9
N 0 3 5 5 2 15
A 1 0 5 21 5 32
SA 0 0 2 6 1 9
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Drivers’ are very much skilled and well behaved Uber.Total 72
the service by uber. Out of 72 respondents 41 respondents are agree about the matter of Drivers’ are
very much skilled and well behaved Uber.33 respondents are fully satisfied the service of uber.
SWIGU * TSPFU
Crosstab
Count
TSPFU Total
SD D N A SA
SWIGU SD 3 0 1 0 0 4
D 2 6 3 3 0 14
N 0 0 5 12 2 19
A 1 0 5 18 1 25
SA 0 1 1 2 6 10
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of finding their service wherever I go Uber.Total 72 respondent
by uber. Out of 72 respondents 35 respondents are agree about the matter of finding their service
wherever I go Uber.27 respondents are fully satisfied the service of uber.
From the Chi-Square test finding their service wherever I go Uber has been significant.
TAU * TSPFU
Crosstab
Count
TSPFU Total
SD D N A SA
TAU SD 2 3 1 0 0 6
D 3 1 2 3 2 11
N 0 3 9 6 4 22
A 1 0 2 25 2 30
SA 0 0 1 1 1 3
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Their transportation service is affordable Uber. Total 72
the service by uber. Out of 72 respondents 33 respondents are agree about the matter Their
transportation service is affordable Uber. 29 respondents are fully satisfied the service of uber.
VACU * TSPFU
Crosstab
Count
TSPFU Total
SD D N A SA
VACU SD 2 1 1 2 0 6
D 2 2 0 0 0 4
N 1 1 8 5 2 17
A 1 3 5 23 3 35
SA 0 0 1 5 4 10
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Their vehicles are very much comfortable uber. Total 72
respondent 10 respondents were disagree. This 10 respondents 7 were not overall satisfied to
Their vehicles are very much comfortable uber. 35 respondents are fully satisfied the service of
uber.
uber has been significant.
SWTVU * TSPFU
Crosstab
Count
TSPFU
SD D N A SA Total
SWTVU SD 2 1 0 2 0 5
D 2 3 3 5 0 13
N 1 3 2 7 1 14
A 0 0 7 16 2 25
SA 1 0 3 5 6 15
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of feeling safe while traveling by their vehicles Uber. Total 72
feeling safe while traveling by their vehicles Uber. 29 respondents are fully satisfied the service of
uber.
DHRU * TSPFU
Crosstab
Count
TSPFU Total
SD D N A SA
DHRU SD 2 1 0 1 0 4
D 2 4 1 1 0 8
N 1 0 8 8 4 21
A 1 2 4 23 2 32
SA 0 0 2 2 3 7
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of Drivers’ are highly responsive Uber.Total 72 respondent 12
service by uber. Out of 72 respondents 39 respondents are agree about the matter Drivers’ are
highly responsive Uber .30 respondents are fully satisfied the service of uber.
From the Chi-Square test Drivers’ are highly responsive Uber has been significant.
IADU * TSPFU
Crosstab
Count
TSPFU Total
SD D N A SA
IADU SD 3 2 2 0 3 10
D 2 1 1 7 0 11
N 1 3 6 12 1 23
A 0 1 6 15 1 23
SA 0 0 0 1 4 5
Total 6 7 15 35 9 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of getting individual attention from the drivers Uber. Total 72
of getting individual attention from the drivers Uber. 21 respondents are fully satisfied the service of
uber.
From the Chi-Square test getting individual attention from the drivers Uber. has been insignificant.
PATHAO
Gender * SSP
Crosstab
Count
SSP
SD D N A SA Total
Gender Male 6 2 11 14 2 35
Female 4 5 8 18 2 37
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
responded are agree and 37 female responded,9 were Disagree about the matter
of provide service by PATHAO.

Age * SSP
Crosstab
Count
SSP
SD D N A SA Total
Age 13-19 0 1 3 6 2 12
20-30 7 3 13 25 1 49
30-40 2 2 1 0 1 6
above 40 1 1 2 1 0 5
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72

above of 40, and 6 were disagree about the matter of provide service by pathao.

MS * SSP
Crosstab
Count
SSP
SD D N A SA Total
MS Married 5 4 6 5 1 21
Unmarried 5 3 13 27 3 51
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72

about the matter of provide service by pathao.

occupation * SSP
Crosstab
Count
SSP Total
SD D N A SA
others 3 2 3 5 0 13
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
and 8 were disagree about the matter of provide service by pathao

DAWP * SSP
Crosstab
Count
SSP Total
SD D N A SA
DAWP SD 6 2 2 1 0 11
D 0 3 5 4 0 12
N 2 2 5 3 1 13
A 2 0 4 21 1 28
SA 0 0 3 3 2 8
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Drivers’ are very much skilled and well behaved pathao..Total
72 respondent 23 respondents were disagree.This 23 respondents 9 were not overall satisfied to provide
the service by pathao. Out of 72 respondents 36 respondents are agree about the matter of Drivers’ are
very much skilled and well behaved pathao.27 respondents are fully satisfied the service of pathao.
SWIGP * SSP
Crosstab
Count
SSP Total
SD D N A SA
SWIGP SD 2 2 1 2 0 7
D 7 3 2 3 0 15
N 1 2 10 11 1 25
A 0 0 6 13 2 21
SA 0 0 0 3 1 4
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of finding their service wherever I go pathao.Total 72 respondent
by pathao. Out of 72 respondents 25 respondents are agree about the matter of finding their service
wherever I go pathao.19 respondents are fully satisfied the service of pathao.
From the Chi-Square test finding their service wherever I go pathao has been significant.
TAP * SSP
Crosstab
Count
SSP Total
SD D N A SA
TAP SD 3 1 0 0 0 4
D 5 1 1 3 0 10
N 0 3 10 8 1 22
A 1 1 6 16 2 26
SA 1 1 2 5 1 10
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of Their transportation service is affordable pathao. Total 72
the service by pathao. Out of 72 respondents 36 respondents are agree about the matter Their
transportation service is affordable pathao.. 24 respondents are fully satisfied the service of pathao.
Pathao has been significant.
VACP * SSP
Crosstab
Count
SSP
SD D N A SA Total
VACP SD 4 2 0 1 0 7
D 2 1 2 3 1 9
N 3 4 10 9 1 27
A 1 0 5 17 2 25
SA 0 0 2 2 0 4
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Their vehicles are very much comfortable pathao. Total 72
provide the service by pathao. Out of 72 respondents 29 respondents are agree about the
matter Their vehicles are very much comfortable pathao. 21 respondents are fully satisfied the
service of pathao.
pathao has been significant.
SWTVP * SSP
Crosstab
Count
SSP Total
SD D N A SA
SWTVP SD 4 3 2 1 0 10
D 3 2 3 2 0 10
N 1 1 9 13 2 26
A 2 1 5 14 1 23
SA 0 0 0 2 1 3
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of feeling safe while traveling by their vehicles pathao. Total 72
matter feeling safe while traveling by their vehicles pathao. 18 respondents are fully satisfied the
service of pathao.
DHRP * SSP
Crosstab
Count
SSP Total
SD D N A SA
DHRP SD 3 3 2 2 0 10
D 4 4 5 5 0 18
N 3 0 11 6 2 22
A 0 0 1 16 0 17
SA 0 0 0 3 2 5
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Drivers’ are highly responsive pathao.Total 72 respondent 28
service by pathao. Out of 72 respondents 22 respondents are agree about the matter Drivers’
are highly responsive pathao.21 respondents are fully satisfied the service of pathao.
From the Chi-Square test Drivers’ are highly responsive pathao has been significant.
ISDP * SSP
Crosstab
Count
SSP Total
SD D N A SA
ISDP SD 3 3 2 2 1 11
D 4 0 4 3 0 11
N 0 1 6 8 1 16
A 0 2 7 17 2 28
SA 3 1 0 2 0 6
Total 10 7 19 32 4 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
Table said that about the matter of getting individual attention from the drivers pathao. Total 72
matter of getting individual attention from the drivers pathao. 21 respondents are fully satisfied the
service of pathao.
From the Chi-Square test getting individual attention from the drivers pathao has been insignificant.
Gender * TSPFP
Crosstab
Count
TSPFP
SD D N A SA Total
Female 3 7 10 13 4 37
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
N of Valid Cases 72
responded are agree and 37 female responded,10 were Disagree about the
matter of provide service by PATHAO.

Age * TSPFP
Crosstab
Count
TSPFP
SD D N A SA Total
Age 13-19 1 1 6 2 2 12
20-30 6 7 11 22 3 49
30-40 2 2 1 1 0 6
above 40 1 2 1 1 0 5
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72

above of 40, and 7 were disagree about the matter of provide service by pathao.

MS * TSPFP
Crosstab
Count
TSPFP
SD D N A SA Total
MS Married 5 5 5 5 1 21
Unmarried 5 7 14 21 4 51
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72

about the matter of provide service by pathao.

occupation * TSPFP
Crosstab
Count
TSPFP Total
SD D N A SA
others 3 4 2 4 0 13
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
and 12 were disagree about the matter of provide service by pathao

DAWP * TSPFP
Crosstab
Count
TSPFP Total
SD D N A SA
DAWP SD 7 3 1 0 0 11
D 2 5 2 3 0 12
N 0 2 7 4 0 13
A 1 1 5 18 3 28
SA 0 1 4 1 2 8
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Drivers’ are very much skilled and well behaved pathao..Total
72 respondent 23 respondents were disagree.This 23 respondents 17 were not overall satisfied to
provide the service by pathao. Out of 72 respondents 36 respondents are agree about the matter of
Drivers’ are very much skilled and well behaved pathao.24 respondents are fully satisfied the service of
pathao.
From the Chi-Square test drivers skills and well behave has been significant.
SWIGP * TSPFP
Crosstab
Count
TSPFP Total
SD D N A SA
SWIGP SD 4 2 0 1 0 7
D 4 6 5 0 0 15
N 2 4 9 10 0 25
A 0 0 5 13 3 21
SA 0 0 0 2 2 4
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of finding their service wherever I go pathao.Total 72 respondent
by pathao. Out of 72 respondents 25 respondents are agree about the matter of finding their service
wherever I go pathao.20 respondents are fully satisfied the service of pathao.
From the Chi-Square test finding their service wherever I go pathao has been significant.
TAP * TSPFP
Crosstab
Count
TSPFP Total
SD D N A SA
TAP SD 4 0 0 0 0 4
D 2 5 2 1 0 10
N 2 4 9 6 1 22
A 1 1 6 16 2 26
SA 1 2 2 3 2 10
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Their transportation service is affordable pathao. Total 72
the service by pathao. Out of 72 respondents 36 respondents are agree about the matter Their
transportation service is affordable pathao.. 23 respondents are fully satisfied the service of pathao.
Pathao has been significant.
VACP * TSPFP
Crosstab
Count
TSPFP
SD D N A SA Total
VACP SD 4 1 2 0 0 7
D 1 2 3 3 0 9
N 3 9 10 4 1 27
A 1 0 4 17 3 25
SA 1 0 0 2 1 4
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Their vehicles are very much comfortable pathao. Total 72
matter Their vehicles are very much comfortable pathao. 23 respondents are fully satisfied the
service of pathao.
SWTVP * TSPFP
Crosstab
Count
TSPFP Total
SD D N A SA
SWTVP SD 5 3 2 0 0 10
D 3 1 4 1 1 10
N 1 4 10 9 2 26
A 1 4 3 14 1 23
SA 0 0 0 2 1 3
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of feeling safe while traveling by their vehicles pathao. Total 72
matter feeling safe while traveling by their vehicles pathao. 18 respondents are fully satisfied the
service of pathao.
DHRP * TSPFP
Crosstab
Count
TSPFP Total
SD D N A SA
DHRP SD 4 3 1 2 0 10
D 5 5 6 2 0 18
N 1 3 9 8 1 22
A 0 1 2 12 2 17
SA 0 0 1 2 2 5
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of Drivers’ are highly responsive pathao.Total 72 respondent 28
service by pathao. Out of 72 respondents 22 respondents are agree about the matter Drivers’
are highly responsive pathao.18 respondents are fully satisfied the service of pathao.
From the Chi-Square test Drivers’ are highly responsive pathao has been significant.
ISDP * TSPFP
Crosstab
Count
TSPFP Total
SD D N A SA
ISDP SD 5 1 2 2 1 11
D 2 3 4 2 0 11
N 1 0 9 5 1 16
A 1 5 3 17 2 28
SA 1 3 1 0 1 6
Total 10 12 19 26 5 72
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
a
N of Valid Cases 72
Table said that about the matter of getting individual attention from the drivers pathao. Total 72
matter of getting individual attention from the drivers pathao. 20 respondents are fully satisfied the
service of pathao.
From the Chi-Square test getting individual attention from the drivers pathao has been insignificant.
Chapter-4
Recommendation and conclusion

Conclusion and Recommendations : Recommendation of pathao: If there driver were well
behaved and improve their skills then pathao customer can overall satisfied. pathao can
improve their vehicles.Driver are not all time highly responsible.if they can improve all this
things then customers were safe to traveling pathao.
Recommendation of uber: most of respondents were satisfied to uber.if there vehicles were
more comfortable and safe then they satisfied their customers more.
Ref- https://www.researchgate.net/publication/343733536_The_Ride-
Sharing_Services_in_Bangladesh_Current_Status_Prospects_and_Challenges

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Shanto-Mariam University of Creative

A Comparison of Passengers’ Attitude towards Uberversus Pathao:Evidence from

Name: Tushar Abdullah

The report is entitled “A Comparison of Passengers’ Attitude towards

I convey my sincere gratitude to my Course teacher Behzad Noor ,Associate

Background of the study Page

1.3.1.1 primary data 8

1.3.1.2 secondary data 8

1.3.1.3 Analysis that has been used 8

4 1.4 Importance of the study 8

Organization( Uber and pathao)

Analysis and findings

1.4 Sources of Data

1.6 limitations of the study

Organization( Uber and pathao)

the size of Dhaka’s ride

characteristic Distribution of Gender

Table 3.2 characteristic Distribution of Age.

Figure 3.2 characteristic Distribution of Age

Figure 3.3 characteristic Distribution of Gender

Figure 3.4 characteristic Distribution of occupation.

Figure 3.6 characteristic Distribution of find their service wherever I go Uber

Figure 3. 10: characteristic Distribution of Drivers’ are highly responsive Uber

Figure 3. 15: characteristic Distribution of finding their service wherever I go Pathao

Figure 3. 16: characteristic Distribution of Their transportation service is affordable Pathao.

Figure 3. 19: characteristic Distribution of Drivers’ are highly responsive Pathao.

From the Chi-Square test gender has been insignificant.

Table said that 72 respondents are responded.61 were age of 13-19,20-30

From the Chi-Square test Age has been insignificant.

Table said that 72 respondents are responded.21 were married respondent.7

From the Chi-Square test marital status has been insignificant.

From the Chi-Square test Age has been insignificant.

From the Chi-Square test gender has been insignificant.

Table said that 72 respondents are responded.61 were age of 13-19,20-30

From the Chi-Square test Age has been insignificant.

Table said that 72 respondents are responded.21 were married respondent.4

From the Chi-Square test marital status has been insignificant.

From the Chi-Square test Age has been insignificant.

From the Chi-Square test gender has been insignificant.

Table said that 72 respondents are responded.61 were age of 13-19,20-30

From the Chi-Square test Age has been insignificant.

Table said that 72 respondents are responded.21 were married respondent.9

From the Chi-Square test marital status has been insignificant.

From the Chi-Square test Age has been insignificant.

From the Chi-Square test gender has been insignificant.

Table said that 72 respondents are responded.61 were age of 13-19,20-30

From the Chi-Square test Age has been insignificant.

Table said that 72 respondents are responded.21 were married respondent.10

From the Chi-Square test marital status has been insignificant.

From the Chi-Square test Age has been insignificant.

Recommendation and conclusion

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