English Needed by Students of Office Administration

Grannisa Pratami Yugi1, Istiqlaliah Nurul Istiqomah2, Atti Herawati3

ABSTRACT
The research entitled “English Material Needed by Students of Office Administration” is aimed to
investigate English Materials Needed by the students of Office Administration. The research focuses
on the English Materials Needed by the students. In conducting the research, the writer applied
descriptive method. The writer used purposive sampling. She conducted the research at SMK Negeri
1 Bogor and took the English Teacher, Alumni and The User of Alumni in Office Administration
Major as the participants. The writer found out that the students of Office Administration need the
material which focuses more on letter, customer service and business condition because they have
to be able to understand the condition in business area. The writer suggests that the teacher use
specific materials such as letter, customer service, business condition and relate the content of the
English Materials with the students’ major.
Key Words: EOP, Material Needed, English Material.

Pendahuluan
Penelitian yang berjudul “Materi yang dibutuhkan oleh siswa Administrasi Perkantoran” bertujuan
untuk meninvestigasi Materi Bahasa Inggris yang dibutuhkan oleh siswa Administrasi Perkantoran.
Penelitian berfokus pada Materi Bahasa Inggris yang dibutuhkan siswa khususnya untuk menunjang
persiapan mereka bersaing di dunia kerja. Penelitian menggunakan metode deskripsi dengan
purposive sampling. Penelitian diadakan di SMK Negeri 1 Bogor dan mengambil alumni, pengguna
alumni dan guru sebagai respondennya. Peneliti menemukan bahwa materi harus difokuskan
terhadap surat menyurat, pelayanan pelanggan, kondisi perbisnisan, dan konten – konten Bahasa
Inggris lainnya yang terkait dengan jurusan siswa.

1
INTRODUCTION
Today the government of Indonesia
applied the ASEAN Economic Community
(AEC), a process of economic integration that
will reduce regulatory constraints between
the countries. It will make a competition for
getting job becomes harder, especially for
those who are not able to speak English
fluently. Following curriculum 2013, the
students of vocational schools that is
prepared for becoming ready to work are only
arranged to pass the national exam when
learning English. It means that they will not
meet their needs in learning English. They
need English for specific intentions, primary,
to face the real work field. ”To produce
graduates who needed it is necessary to
design a curriculum that fits the needs of
labor in the industrial world and the business
world” (Ponto, 2012: 904). It shows that the
English materials that they should get must be
related to their needs. In this research, the
writer only focuses on the learning material
that those students of office administration
need to support their job in the future.
RESEARCH METHODOLOGY
In this research, qualitative approach is
applied to identify and find out the English
material needed by the students of Office
Administration study program. In describing
the English material needed by the students,
the writer uses descriptive method. This
research is conducted at SMK Negeri 1
Bogor, that is located on Jalan Heulang No. 6
Tanah Sareal.
In collecting the data, the writer conducts
interview as the instrument and uses
purposive sampling for choosing the
respondents. The respondents are alumni,
users and teachers of Office Administration.
The first was the English teacher of SMKN 1
Bogor, the English teacher was interviewed
on third of August 2017. The second was the
alumni of SMKN 1 Bogor, the writer
interviewed the alumni of SMKN 1 Bogor on
16th of August 2017. The third was the user of
alumni SMKN 1 Bogor, the writer
interviewed user of Alumni on sixth of
September 2017. The writer takes the data
based on the respondents’ expectation of
Office Administration students’ need in
addition to find out the English material
2
needed by the students of Office
Administration. There were three indicators
in questions of interview. The indicators are
categorized into necessities, lacks and wants.
Necessities were to gain the information of
the material that students of Office
Administration need to support their job.
Lacks are the indicator to gain the
information about the factor of lack when
learning English. The questions of wants are
to gain the information about the respondents
hopes on students ability in English before
they go to work.
Talking about students necessities, the
writer gets the information that the most
important language components for the
students to master more are vocabulary,
grammar and pronounciation. Vocabularies
and pronounciation are related to what the
students need, especially materials using both
British and American English. Related to
grammar materials, students should learn
more about simple present tense, simple past
tense and simple future tense as stated by the
English teacher, the alumni and the user of
alumni. Related to English materials, it shows
that students should be given English
materials more about selling and buying,
business field, complaining and explaining,
industry, and conversation.
The lack in learning English, teacher
found that the students’ book is not
appropriate and students do not master
vocabulary. The alumni added that students
lack of awareness of self learning. However,
the user of alumni said that it can be from the
lack opportunity for worker in joining
workshop about English. The teacher, alumni
and the user hope that students of office
administration have good speaking skill to
support their job in the future.
RESEARCH’S RESULT
From the research it can be found that
students need more materials to improve
speaking and listening skills. Therefore the
English material needed by students are the
material that cover listening and speaking
skills: selling and buying, complaining and
explaining, and conversation. In addition for
reading and writing the materials are related (Newspapers Vocabulary
to business field and industry. While for , company and
language components, the students need newsletters) pronunciatio
vocabulary and pronunciation on the terms of n:
business talk, for example selling and buying, 2. Procedures Reports,
complaining and explaining and business for making curriculum
conversation. In addition for grammar they applications vitae, cover
need to learn deeper on simple present, past letter
and future tense. Skill focus:
The result of the interview relates to the writing and
theory of English for specific purposes. reading
According to Hutchinson and Waters Component
(1987:19) ESP is an approach to language focus:
teaching to which decision, content and Vocabulary
method are based on learner’s reason for and
learning. Therefore, school has to provide grammar
English material that is suitable with the Selling 3. Sales and Business
students’ need. and marketing letter
Buying • Distribut Skill focus:
ion and writing and
Conclusion exchange reading
of goods Component
After conducting the research, the
and focus:
writer concludes that Office Administration
service Vocabulary
Students need learn deeper in speaking and
• Receivin and
listening skills and vocabulary, grammar;
g and
pronunciation, and grammar as the language
deliverin Date,
components for them as their English
g (Ordinal
materials. The writer found for speaking and
messages number)
listening skills, the English materias needed
by students are selling and buying, 4. Collection, Explain about
complaining and explaining, and processing, data
conversation. In addition for reading and and Skill focus:
writing, the materials are related to business preservation speaking,
field and industry. While for language or storage of listening
components, the students need vocabulary data manual Component
and pronunciation related to the terms of or electronic focus:
business talk, for example selling and buying, Vocabulary
complaining and explaining and business and
conversation. In addition for grammar they pronunciatio
need to learn deeper on simple present, past n:
and future tense. Based on the analysis the Conversa 5. Reception Telephone;
writer encloses a proposed syllabus for the tion and intercom
students of Office Administration. hospitality Skill focus:
Maintaining speaking,
English Subject Syllabus for a personal listening
students of Office Administration and a Component
company focus:
Topic Number of Related directory Vocabulary
Meeting Material and
pronunciati
Industry 1. Recruitment Interview
on
and Skill focus:
orientation speaking, Business 6. Managing Agendas
Sources of listening Field appointment Skill focus:
job Component s and
information focus:

3
 making speaking, 11. Ensure Expressions
reservations listening customers’ of:
7. meetings Component satisfaction Thanking,
and focus: Apologizing
conferences Vocabulary 12. Handle and
and customer Suggestion.
pronunciatio complaints Skill focus:
n speaking,
(Supplies listening
and Component
equipment focus:
for different Vocabulary
meetings) and
8. Travel Agendas pronunciatio
arrangement Skill focus: n
s writing and
reading
Component
focus: BIBLIOGRAPHY
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first International Seminar on
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and WRITER’S BIOGRAPHY
pronunciatio
n