Arming Your Organization with Technology

to Combat the Crisis and Beyond

Healthcare’s Digital Transformation Leader

 RESOURCE OVERVIEW
At emids, we understand your priorities during complex times in healthcare because we see it from all
sides. We work with providers, payers and health tech firms. We’ve witnessed the convergence of payers
and providers firsthand and have a unique perspective of what the future may hold in a post-COVID
world. We understand the challenges our clients are up against as traditional business strategies are
getting fundamentally reshaped and evolving to a consumer-focused, digital-first approach.

We’ve developed the COVID-19 Resource Kit, bringing together all the ways we can support you to
ensure you are digitally-enabled as we start to understand the long-term impact our industry is facing. As
healthcare’s digital transformation leader, we know the importance of prioritizing your digital outcomes
with technology and innovation as a solution and look forward to partnering with you.

emids COVID-19 Resource Kit

Mobilize Your Manage Your Data with Implement Virtual Epic

Resource Center Predictive Analytics Health Desk Solutions
through MyChart
Digital Assistant for population AI-based solution platform from 24/7 on-demand patient support
engagement and management Lumiata implemented by emids solution facilitated by emids
LEARN MORE REQUEST DEMO LEARN MORE REQUEST DEMO LEARN MORE REQUEST DEMO

Accelerate Your FCC Telehealth Manage

Emergency Response Advisory Services Population Health
No-charge ServiceNow workflow Strategically plan and execute Get back to work
apps implemented by emids telehealth initiatives and life safely.

LEARN MORE REQUEST DEMO LEARN MORE LEARN MORE

CoreASSIST: Powered by emids

The On-Demand Organizational Resource Center

Meet CoreASSIST. The Digital Assistant powered by emids to
support you and your organization with population engagement and
management. This AI-powered, automated platform can be customized
to meet the needs of your organization with program integrations
and information for your specific use cases. Powered by emids, it can
function as your organizational resource center and help desk support
on your platform in as little as one week.

CoreASSIST: Your COVID-19 Digital Assistant Platform

Single Interface HIPAA Compliant Secure

Gives you control over Integrates data from reliable Lives on an SSL-enabled website
COVID-19 information being and verified resources
shared with your population.

24/7 Solution Fast Implementation

Has an SLA with 99.9% Functions on your designated
availability platform in one week

Request a demo here.

Contact Us
emids is a specialist provider of digital Online: www.emids.com Email: engage@emids.com
solutions and services to the healthcare
industry, serving payers, providers, life North American Headquarters
sciences and technology firms. Address: 318 Seaboard Lane, Suite 110, Franklin, TN 37067
 Business Use Cases
CoreASSIST is a 24/7 resource for health IT alignment across payer, provider and health technology organizations.

Employee Engagement Help Desk Support User Experience Efficiency

Resource Center
CoreASSIST interfaces with
your organization’s and
industry-identified resources.
It engages your employees
with individualized employer-
to-employee communication
channels and alerts on topics
such as travel policies, health plan
coverage and more.
CoreASSIST serves as a 24/7
on-demand resource for your
populations and responds to their
ever-changing questions by ingesting
organization-specific information.
The interface uses simple
language to interact and provides
appropriate responses to support
representatives, arming them with
quick data as they communicate with
your members or patients.
CoreASSIST can improve user
experience and efficiency for
system users by emulating
intelligent search. It has the ability
to run assessments or conduct
triage by providing content in
multiple formats. This flexible
platform has the ability to work on
a web platform or integrate with
core administration systems and
collaboration tools.

Features
• Conducts a self-introduction, • Answers questions, share links to
greeting & identifies users documents, webpages and videos

• Learns through built-in AI • Logs tickets, integrates with internal

capabilities systems (LMS, CMS, HRP, etc.) and
allocates a real agent

• Alerts users, understands language

and answers all queries through NLP • Generates reports via a dashboard
features to create insights & trends
Predictive Analytics for Health Management

Health Systems and Health Agencies Need Help Managing

the COVID-19 Impact

Not only getting ahead of the curve using predictive analytics but having
a clear strategy beyond any crisis is key. In partnership with Lumiata,
emids is offering an analytics-driven, AI solution for patient and
population health management to combat COVID-19’s impact on the
US health system.

The platform uses existing models for predictions and continuously learns as more data becomes available. Powered
by Lumiata’s technology, emids builds your implementation strategy and can get you up and running in as little as a
month.

Consumable Data Format Extensive Model Library Standardized Datasets

Allows for quick access to Includes more than 100 Automates the ingestion,
create and maintain machine healthcare-specific AI models cleansing and organization of
learning models disparate data sources

Geographic & 360° Patient Insight Cost Calculations

Demographic Views
Provides physicians with Estimates healthcare resource
comprehensive medical records needs such as testing and
Looks at trends across regions,
for analysis treatments costs
systems and communities

Request a demo here.

emids is a specialist provider of digital
solutions and services to the healthcare
industry, serving payers, providers, life
sciences and technology firms.
Contact Us
Online: www.emids.com Email: engage@emids.com
North American Headquarters
Address: 318 Seaboard Lane, Suite 110, Franklin, TN 37067
 COVID-19 Use Cases

FOR HEALTH SYSTEMS FOR FEDERAL, STATE, AND

• Forecast the recurrence or resurgence of COVID-19
using epidemiological models
• Predict hospitalizations, ICU admissions and re-
admissions
• Calculate COVID-19 incidences by region, hospital
system and community
REGIONAL HEALTH AGENCIES
• Predict the spread of disease within a specific
community
• Calculate healthcare resource needs and
associated cost to anticipate and plan testing and
treatments costs

• Inform physicians of patients’ medical records,
including comorbidities, prior hospitalizations,
outpatient encounters, labs, imaging and
medications to help enhance clinical decisions
Our new normal depends on data and predictive
analytics to enable cost optimization and
enhanced patient engagement and management.
Lumiata offers a number of ways to keep your
organization up and running efficiently post-
COVID. emids is here to build your strategy and
quickly implement these opportunities.

General Use Cases

Lumiata AI Models Lumiata’s Cost Prediction Templatized Model Building

Outperformed Legacy Methods by
5-20% in Predictive Precision for a
National Health Plan.
Models significantly outperformed
the Health and Human Services
(HHS) hierarchical condition category
(HCC) risk adjustment model using
claims records of over 20 million
patients.
Enabled customers to quickly build
an end-to-end pipeline using the
models as a starting point. The
platform accelerates the power
to deploy into production. The
platform means that customers
don’t have to worry about the
infrastructure and engineering
required to operationalize AI models.
Virtual Epic Health Desk Solutions

24/7 On-Demand Patient Management Solution

There’s no debate that provider organizations are increasing the use of
telehealth services. And now, COVID-19 is straining your capacity and
finances causing an overwhelmed help desk. As we get past the height of
the pandemic, patients will expect secure online, on-demand access to
their information like they are experiencing during the crisis.

In partnership with Epic, the emids team can rapidly implement MyChart within five days so that you can have
accessible, virtual clinical-decision support for your populations, now and moving forward.

emids MyChart Support & Features

Low Abandon Rate Quality Control Application Break /

Fix Support
Keeps your abandon rate Conducts routine patient
under 5% with a <60 seconds follow-up via questionnaires Manages application
response rate and recorded calls performance issues

MyChart Requests Customer-Relationship One-Call Resolution Rate

Supports processing new Management Navigates patients’ concerns
MyChart sign-up requests and questions
Responds in <2 hours with
email follow-up and requests

emids is a specialist provider of digital
solutions and services to the healthcare
industry, serving payers, providers, life
sciences and technology firms.
Contact Us
Online: www.emids.com Email: engage@emids.com
North American Headquarters
Address: 318 Seaboard Lane, Suite 110, Franklin, TN 37067
 emids MyChart Support & Features
The seasoned emids team operates as an extension of your organization in supporting your continual
efforts to exceed meaningful use and patient satisfaction goals. Experienced in comprehensive MyChart
curriculum led by Epic, emids can implement and optimize your organization’s help desk capacity.

24/7 Patient Support
Support for MyChart password
resets, making telehealth
appointments, accessing lab
results and more
Weekly & Monthly Reporting Improve Patient Satisfaction
Track patient engagement allowing Pinpoint crucial work
you to gain patterns and insights stoppage issues

Exceed Meaningful Use Goals Bilingual Support Patient Outreach

Support for activation, Available to assist patients or Conduct customized, proactive
messaging and data family members who speak outreach to populations with
transmission requirements Spanish chronic conditions

Request a demo here.

Emergency Response Applications

Accelerate Your Crisis Management Solution

There are unprecedented times ahead for our global communities combating
the COVID-19 outbreak. Leveraging the platforms and partners you already
have is crucial, so ServiceNow is putting technology to work and has released
no-charge workflow apps to accelerate your emergency response.

At emids, we have a team of experts that can help accelerate and activate your
response capabilities by implementing the ServiceNow Emergency Response
Applications in just one week.

emids ServiceNow Expertise

100% certified Varied expertise on ServiceNow

ServiceNow Professionals modules such as ITSM, ITBM,
ITOM, SAM, Security Operations
Management, GRC, HR Service Delivery
and Customer Service Management

Request a demo here.

emids is a specialist provider of digital
solutions and services to the healthcare
industry, serving payers, providers, life
sciences and technology firms.
Contact Us
Online: www.emids.com Email: engage@emids.com
North American Headquarters
Address: 318 Seaboard Lane, Suite 110, Franklin, TN 37067
 Emergency Response Applications
These four community applications are available to help you streamline your
emergency response efforts on multiple fronts. They replace unstructured
spreadsheets and emails with fast, predictable digital workflows and
reporting to assist teams in management optimization and efficiency.

EMERGENCY SELF REPORT EMERGENCY RESPONSE OPERATIONS

Enables employees to conveniently report their illness Through the coordination of divisional and field
or exposure and provides a digital workflow to allow resources, you can optimize resources in critical
response teams to take appropriate actions. locations while assisting state and local government
agencies during COVID-19.

EMERGENCY OUTREACH EMERGENCY EXPOSURE MANAGEMENT

Enables you to connect with and assess your employees Extracting location and contact information,
by allowing response teams to distribute important this allows you to expedite containment when
information and safety measures. an employee notifies you that he/she has been
diagnosed.
FCC COVID-19 Telehealth Program
Advisory Services
COVID-19 Telehealth Program Assessment and Support
The Federal Communications Commission (FCC) is distributing $200 million in
funds via the COVID-19 Telehealth Program, awarding up to $1 million in funds
to eligible nonprofit and public health care providers. Appropriated as part of the
Coronavirus Aid, Relief and Economic Security (CARES) Act, this program will provide
immediate support. emids experts can assist with pre-application assessment,
meeting federal program requirements and supporting program monitoring.

emids Support & Expertise

The emids team can help you determine the viability of the telehealth-enabled
care delivery enhancements under consideration for the awarded funds.

Monitoring Plan Future Audit Support Defined Workflow & Sources

Track use of funds for the Establish evidence-based Identify appropriate tracking
intended purpose documentation measures, a baseline,
workflow and sources

Post-Programming Regulatory
Fund Reporting Compliance

Create dashboard for monitoring Manage compliance to relevant

measures, costs and compliance regulatory and reimbursement laws

Request a virtual consultation here.

emids is a specialist provider of digital
solutions and services to the healthcare
industry, serving payers, providers, life
sciences and technology firms.
Contact Us
Online: www.emids.com Email: engage@emids.com
North American Headquarters
Address: 318 Seaboard Lane, Suite 110, Franklin, TN 37067
 Business Use Case
Partnering with emids means your team will be provided with recommendations and have a clear
path to meeting program objectives. Our deep knowledge of federal regulatory policies and
programs guide the use of HIT to meet and manage your regulatory program requirements.

Regulatory Program Life Qualitative and Compliance

Cycle Expertise Quantitative Analysis Attestation

Assisted clients in receiving +$400 Identified risks and gaps that may Supported ~100 client audits with a
million in EHR incentive dollars jeopardize successful regulatory process recognized as a best practice
program requirements and methodology by ANIA (American
submission Nursing Informatics Association)

emids Telehealth Advisory Support

Our advisory support is designed for both providers and payers to meet the new landscape of telehealth programs.

Analyze current Strategically plan and execute Develop full understanding of

telehealth initiatives new or upgrade existing telehealth platforms, modalities
telehealth services and intended use

Ramp up telehealth Meet consumer demands for Identify organizational

processes to combat virtual care services initiatives that may benefit
COVID-19 from telehealth technology
Managing Your Communities

A Digital Solution to Track Communities

Get back to work and life safely with the COVID-19 Digital
Companion™. Eventually, we will all need to return to our lives
safely. Track community members and employees with key
population health data and statistics on a secure platform within
two months.

Support and Features

The COVID-19 Digital Companion™ is applicable for healthcare payer and provider
organizations and employers. Staying informed goes beyond current CDC, WHO or local
statistics. Knowing real-time potential risks within your organization and community is a
critical component as patient and employee safety protocols are being revaluated.

FOR USERS FOR PAYERS, PROVIDERS

OR EMPLOYERS
• Complete a daily check-in on symptoms, social
distancing, any diagnosis and pre-existing
• Evaluate who is safe to return to work
conditions

• Review a 14-day trend report to analyze progress • Provide population health statistics for your
community or business

• Receive HIPAA-compliant notifications for those

that need testing • Identify those who may need testing or
monitoring
 Business Use Cases

Virtual Content Contact Tracing Population Healthcare

Awareness campaigns,
personalized content and
intelligent data-based
member insights
delivered to members.
Daily check-ins facilitate contact
tracing if user tests positive for
COVID-19. Wearable devices and
symptoms data help providers
remotely monitor home-
quarantined members.
Providers and payers are able to
view population health statistics and
identify potential hotspots, which
helps direct critical resources to the
right places at the right time.

Targeted Testing Workplace Re-Openings

Testing recommendations and
information on test center
locations made available to
identified at-risk individuals.
Employers are able to determine
the overall health of their
employee population and are
able to make fast decisions on
opening up workplaces.

Request a demo here.

Contact Us
emids is a specialist provider of digital Online: www.emids.com Email: engage@emids.com
solutions and services to the healthcare
industry, serving payers, providers, life North American Headquarters
sciences and technology firms. Address: 318 Seaboard Lane, Suite 110, Franklin, TN 37067
 Contact Us
emids is a specialist provider of digital solutions and services to Online: www.emids.com Email: engage@emids.com
the healthcare industry, serving payers, providers, life sciences,
and technology firms. North American Headquarters
Address: 318 Seaboard Lane, Suite 110, Franklin, TN 37067