Name: Jurong Junior College

PW survey
This survey is with regards to mobile wallet, a combination of wallet and cell phone. This device is
currently available in Korea and our group would like to introduce this product in Singapore. The three
functions we would want to add to the mobile wallet are : to aid in reducing (1) patients' waiting time,
(2) the probability of misplacing cell phones and (3) the stress faced by white-collared workers. Below
are some questions with respect to our proposed product and we hope to get your honest answers to
this survey so. Please tick your responses in the respective boxes.

There are a total of 10 questions.

Name

Age:

Gender:

Q1. Is it troublesome to have numerous cards (e.g. EZ-link cards, NRIC cards, credit cards)
in your wallet?

Yes

No

Results:

Yes: 59%

No: 41%

Please complete this survey. Your identity will be strictly kept confidentially.
Patients’ waiting time…

Q2. The segment of service in the polyclinics/clinics/hospitals which takes up most of your
waiting time is:

Booking appointments

Before or between consultations

During consultations

Collecting medicine

Results:

Booking appointments: 16%

Before or between consultations: 52%

During consultations: 5%

Collecting medicine: 27%

Q3. From what you can recall recently, what is the average waiting time for your entire visit
to the polyclinics/ clinics/ hospitals?

30 minutes and below

30 to 60 minutes

1 to 2 hours

More than 2 hours

Results:

30 minutes and below: 18%

30 to 60 minutes: 38%

1 to 2 hours: 34%

More than 2 hours: 10%

Results:
Q4. Have you misplaced or lost your cell phone before?

Yes

No

If yes,

( Please specify the number of times over the past one year’s time: _____ )

Yes: 30%

No: 70%

If yes: 20% of the people lost their phones once while 10% of the people lost their phones more than
once.

Please complete this survey. Your identity will be strictly kept confidentially.

Misplacing or theft of cell phones…

Q5. Do you think it is practical to arm your cell phone with an alerting device such that
when it is of a certain distance away (e.g. 5m) from your sensor, it will sound, which will
help minimise the probability of misplacing your cell phone or letting get stolen?

Yes

No

Results:

Yes: 71%

No: 29%

Q6. If the alerting device is controlled by accessories eg. Necklace, which acts as a sensor,
would you be wearing it?

Yes

No
Results:

Yes: 64%

No: 36%

Convenience of ATM machine

Results:
Q7. Do you find that ATM transactions (including queuing up till the end of the transaction
process) require a long time?

Yes

No

Yes :62%

No: 38%

Please complete this survey. Your identity will be strictly kept confidentially.

Q8.

10. Do you think there is anymore improvement for this? What is/are the suggestion(s) you have for
our proposed device?
___________________________________________________________________
___________________________________________________________________
__________________________________________________________________

:) Thank you and have a nice day (:

Done by: Seah Wei Lian, Tan Siew Fong, Lee Meng Fung and Felicia Joe of JJ 10S06

***************************The End****************************

Please complete this survey. Your identity will be strictly kept confidentially.

Graph for 1st question:

 Is it troublesome to have numerous
cards (e.g. EZ-link cards, NRIC cards,
credit cards) in your wallet?

100%
80%
60%
40%
20%
0%
Yes No

2nd question:

The segment of service in the

polyclinics/clinics/hospitals which takes up
most of your waiting time is:

Booking
Collecting
appointments
medicine
16%
27%

During
consultations
5% Before or
between
consultations
52%

3rd question:
 From what you can recall recently,
what is the average waiting time for
your entire visit to the polyclinics/
clinics/ hospitals?
more than 2 30 min and
hr below
10% 18%

1 to 2 hr
34%
30 to 60
min
38%

4th question:

Have you misplaced or lost your cell

phone before?

100%

80%

60%

40%

20%

0%
Yes No

No of times losing their phones

More than 2
times

2 times

1 time

0% 20% 40% 60% 80%

5th question:

D o y o u t h in k it is p raar cmt i cy ao lu tro c e l l p h ao n ea lwe ri t hienvgi cdse u c h t h a t w h e n i t i s

o f a c e r t a i n d i s t a n c e a w a y ( e .g . 5 m ) f r o m y o u r s e n hs eo lrp, itm winili m l siso eu n d , w h ic h w il l
t h e p r o b ay boi lif tm i s p l a c i n g y o u r c e l l p h o n e o r l e t t i n g g e t s t o le n ?

No
29%

Yes
71%

6th question:

If the alerting device is controlled by

accessories eg. Necklace, which acts
as a sensor, would you be wearing it?

70%
60%
50%
40%
30%
20%
10%
0%
Yes No

7th question:
 Do you find that ATM transactions
(including queuing up till the end of the
transaction process) require a long
time?

No, 38%

Yes, 62%

10. if our phone is stolen and the person switched it off, will the sensor/alarm still work with phone not being on?

Longer break time

i'm not exactly sure how the mobile wallet would improve stress management...

My suggestion is that the alerting device can be attached to watch wrist band or placed inside wallet and have a vibrating
function. Hope, this help u.Thank Alan

I hope it is a user friendly device and can be use for all types of age.

all in one device is great idea, preferably small, light (like a computer chip) and easy to carry around with.

Don't really understand the proposed idea how does it work.

consider the alert sound to be played on the sensor we are wearing. it might be quite embarrasing if the alert is played to the
public.

How is your product going to cut down on patient's waiting time?

Have you considered the probability that the device may be triggered by sensors of other frequencies?

If the alerting device is like a necklace, when it rings, wont it look a bit weird like a dog…-keychain is impossible

Maybe the device can have more functions besides those stated

Regarding qns 5, does it mean that if your phone is 5m away from you, the alarm would sound?then what if it’s during PE
lessons or some other events where you cant have your phones with you?Maybe instead of a device, you can have like a chain
that ties your phone to you like those for wallets?