CONDITIONS OF CARRIAGE

Commercial Department

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 TABLE OF CONTENTS
S.NO CONTENTS PAGE
1 INTRODUCTION AND DEFINITIONS 3-6
2 APPLICABILITY 7
3 TICKETS 7-9
4 STOPOVERS, NAME & ADDRESS OF PF 10
5 FARES AND CHARGES 10
6 RESERVATIONS 11-12
7 CHECK-IN 12
8 REFUSAL OF AND LIMITATION ON CARRIAGE 12-14
9 BAGGAGE 14-17
10 SCHEDULES, DENIED BOARDING, CANCELLATION AND DELAYS ETC 18-20
11 REFUNDS 20-22
12 CONDUCT ABOARD AIRCRAFT 22
13 ARRANGEMENTS BY CARRIER 23
14 TRAVEL DOCUMENTS, SECURITY INSPECTION ETC 23-24
15 LIABILITY FOR DAMAGE 24-26
16 LIABILITY FOR DEATH OR INJURY OF PASSENGERS, DURING 26-27
INTERNATIONAL CARRIAGE
17 LIABILITY FOR DAMAGE TO CHECKED BAGGAGE DURING 27-28
INTERNATIONAL CARRIAGE

18 LIABILITY FOR DAMAGE FOR DELAY OF BAGGAGE, CARGO AND 28

PASSENGERS DURING INTERNATIONAL CARRIAGE

19 LIABILITY FOR DEATH OR INJURY DURING DOMESTIC CARRIAGE 28-29

20 LIABILTY FOR DAMAGE TO BAGGAGE DURING DOMESTIC CARRIAGE 29
21 PROCESSING OF ALL BAGGAGE CLAIMS 29-30
22 ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF 30-31
LIABILITY
23 INTERPRETATIONS 31

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 INTRODUCTION

When you purchase a ticket for travel on a flight of AIR SIAL, you enter into a contract of carriage
with the airline. That contract gives you the right to be carried on a flight or series of flights of AIR
SIAL. The terms of the contract are governed by:

• The terms and conditions of contract of the Ticket

• These Conditions of Carriage
• Applicable Tariffs
• AIR SIAL’s Regulations.

AIR SIAL assumes that the above referenced terms are read, understood and agreed by you when you
make a reservation or buy a ticket for travel. This document describes these conditions of carriage.

AIR SIAL reserves the right to change, amend or alter the contents of this document any time.
For a current copy of this document always refer to the AIR SIAL website www.airsial.com or our Sales Offices.

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ARTICLE 1: DEFINITIONS

We, ―us, ―our, ―PF -, Carrier ― - - Means AIR SIAL

You, ―your, ―yourself Means any person (whether adult, child or infant) holding a Ticket to be carried
in an aircraft, except members of the crew. See also the definition of “Passenger”.

Airline Designator Code means the two or three letters which identify individual airline in tickets,
timetables, reservation systems and elsewhere.

Article Means an article of these Conditions of Carriage.

Applicable Law Means the “Carriage by Air Act”, 2012 of Pakistan, these Conditions of Carriage and
other applicable rules and regulations.

Authorized Agent Means a Passenger sales agent (which can include another airline) we have appointed
to represent us in the sale of carriage on our services.

Baggage means your personal property accompanying you during your carriage. Unless we say
otherwise, this consists of your Checked Baggage and Unchecked Baggage.

Baggage Check means those parts of your Ticket which relate to the carriage of your Checked Baggage.

Baggage Identification Tag Means a document issued by Carrier solely for identification of Checked
Baggage.

Boarding Pass Means the document (in paper or electronic form) that is issued to you as evidence that
you have checked in for a flight.

Carrier Means Air SIAL Public Limited.

Carrier’s Regulations Means rules, other than these Conditions of Carriage, and in effect on date of
Ticket issue, governing carriage of passengers and/or Baggage and shall include applicable tariffs in
force as may be issued by the Carrier.

Checked Baggage Means Baggage of which Carrier takes sole custody and for which Carrier has issued
a Baggage Check.

Check-in time Means the time specified by us by which you must have completed check in and received
your Boarding Pass.

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Child Means a person who has reached his/her second birthday but not his/her 12th birthday as of the
date of commencement of travel.

Conjunction Ticket Means a Ticket issued by us or our authorized Agent in conjunction with another
Ticket which together constitute a single contract of Carriage.

Conditions of Carriage Means the contract of carriage between the Carrier and the Passenger according
to the conditions provided herein and the key conditions of carriage set out in the Ticket.

Damage Means death or bodily injury suffered by a Passenger caused by an accident on board an
aircraft or in course of embarking or dis-embarking. It also Means damage or loss to the Checked
Baggage in the carriage by air.
Additionally, it also means damage occasioned by delay in the carriage by air of Passengers or Baggage.

Days Means calendar days, including all seven days of the week; provided that, for the Purpose of
notification, the day upon which notice is dispatched shall not be counted; for purposes of determining
duration of validity the day on which the Ticket is issued or the first leg of the flight commenced, shall
be counted

Electronic Ticket (e-Ticket): Means the electronic entries within our reservations database recording the
carriage you have booked for which we or our Authorized Agent have issued a Ticket Receipt/ Itinerary.

Flight Coupon Means a part of the Ticket that indicates the departure and arrival points of a single
journey or each leg of a journey or the sequence of travel in e-Ticket.

Force Majeure Means extraordinary circumstances which could not have been avoided despite
reasonable case and which can excuse the affected party from performing its obligations.

Infant Means a person who has not reached his/her second birthday as of the date of commencement
of travel.

IATA Means the International Air Transport Association.

ICAO Means the International Civil Aviation Organization.

Immediate Family Means your spouse, your children (including adopted children), your parents, your
brothers and sisters, your grandparents, your grandchildren, your parents-in-law, your brothers and
sisters-in-law and your sons and daughters-in-law.

Montreal Convention Means the Convention for the Unification of the Certain Rules for International
Carriage by Air signed at Montreal on the 28th May 1999.

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National Currency Equivalent Means the equivalent value of the local currency of the country in which
the compensation is to be paid or in which judgment is to be made.

Passenger Means any person, except members of the crew, entitled by a Ticket to be carried on an
aircraft.

Passenger Coupon or Passenger Receipt Means that portion of the Ticket issued by or on behalf of
Carrier, which is so marked as a part of your Ticket.

SDR Means Special Drawing Right, the composite unit of currency that is a basket of currencies
comprising the Euro, Japanese Yen, Pound Sterling and US Dollar and which is used as the official unit
of exchange of the International Monetary Fund.

Stopover Means a deliberate interruption of the journey by the Passenger, at a point between the place
of departure and the place of destination, which has been agreed to in advance by Carrier.

Tariff Means fares for carriage, charges and related Conditions of Carriage and Ticket restrictions
(whether published or otherwise available) filed, where required with a relevant governmental
authority.

Ticket Means the paper document entitled “Passenger Ticket and Baggage Check” issued by us or our
Authorized Agent of Carrier and includes with all accompanying coupons or, alternatively an Electronic
Ticket, with all the printed conditions.

Unchecked Baggage Means any Baggage of the Passenger, other than Checked Baggage which is
carried by you aboard the aircraft.

Warsaw Convention Means any of the following international instruments of law which apply to your
carriage:
The convention for the unification of certain rules relating to international carriage by air, signed at
Warsaw, 12 October 1929;
The Warsaw Convention as amended at the Hague on 28 September 1955;
The Guadalajara Supplementary Convention (1961).
The Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
The Warsaw Convention as amended at the Hague and by additional Protocol no. 2 of Montreal (1975);
The Warsaw Convention as amended at the Hague and as amended by additional Protocol no. 4 of
Montreal (1975);

Website Means our internet website with the address www.airsial.com

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ARTICLE 2: APPLICABILITY

2.1.1 These Conditions of Carriage form part of the contract with the Passenger and apply to all
carriage by air of passengers and Baggage, performed by us for reward, unless Article 2.3 says
otherwise.
2.1.2 These Conditions may be modified or changed by us and shown on our website.
2.2 Charters
If carriage is performed pursuant to a charter agreement, these Conditions apply only to the
extent they are incorporated by reference and the terms of the charter agreement.
2.3 Overriding Law
To the extent that any provision contained or referred to in these Conditions of Carriage is
contrary to anything contained in the Tariff or Applicable Law shall apply. The invalidity of any
provision shall not affect the validity of any other provision of these Conditions.
2.4 Conditions Prevail Over Regulations
If these conditions are inconsistent with any of our Regulations, these Conditions will apply.
2.5 Travel insurance
Because travel involves many risks and our liability is limited as a Contract Carrier, you may
choose to purchase travel insurance covering things, like lost Ticket, personal injury, delay,
damages or lost Baggage or loss of valuable items carried in the Baggage, or other damage.

ARTICLE 3: TICKETS
3.1.1. The Ticket constitutes prima facie evidence of the contract of carriage between Carrier and the Passenger
named on the Ticket.

3.1.2 We will provide carriage only to persons who possess a valid Ticket (which includes the Flight Coupon
for that flight, unused Flight Coupons for subsequent flights recorded in the Ticket , and the Passenger
Coupon), provided that, for each Passenger, such person is named as the Passenger in the Ticket and he
or she produces for international travel valid passport which, in the case of an Electronic Ticket, must
bear a serial number that matches the number specified in the e-Ticket Receipt/Itinerary.

3.1.3 In the case of an Electronic Ticket, you are required to bring your e Ticket Receipt/Itinerary or Passenger
Receipt, and your photo ID card with you to the airport as it may be necessary for you to present it to us
and to airport immigration and security personnel.

3.1.4 In case the Electronic Ticket is purchased online via Credit/Debit Cards, The Credit Card and/or Debit Card
used to purchase carriage will have to be produced at the time of check-in. If person whose name appears
on the Credit/Debit Card is not the passenger travelling, then the passenger should possess the following:

(i) A photocopy of both sides of the Credit Card and/or Debit Card, which will have to be self-
attested/signed by the Credit Card and/or Debit Card holder, authorizing the use of the Credit Card

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 and/or Debit Card for the purchase of the carriage by air. For security reasons, please strike out
the Credit Valid Verification (CVV) number on the copy of your Credit Card and/or Debit Card.
(ii) This photocopy should also contain the name of the passenger travelling, the date of journey
and the sector on which the journey is made and should have attached true copy of CNIC or a
copy of the Passport of the person in whose name the Credit Card and/or Debit Card used for
purchase exists. The Passenger(s) must also produce a copy of their own CNIC and/or Passport
which must be signed by the Credit Card and/or Debit Card holder.
(iii) The above document MUST be produced at the time of check-in. If the passenger fails to
comply with any of the Terms and Conditions including specifically those set out here at article
13(i) and (ii), PF- reserves the right to deny the passenger(s) from boarding.
3.1.5 You will not be entitled to be carried on a flight if the Ticket presented is mutilated, spoilt or
tampered with, or if it has been altered otherwise than by us or our Authorized Agent. For
replacement of a lost or damaged Ticket see Article 3.4.
3.1.6 As per applicable law & regulations, an e-Ticket Receipt/Itinerary is deemed to serve as a
Passenger Ticket and a Baggage check/document of carriage.
3.1.7 You cannot transfer your Ticket to another person. See Article 3.2 for situations relating to non-
use of your Ticket.
3.1.8 Ticket is and remains at all times our property if issued by us or our Authorized Agent. If the
Ticket has been issued by, or on behalf of, another airline, it is and remains the property of that
airline.
3.1.9 Ticket Non-Refundable
Certain Tickets which are sold at reduced rates to public may be partially or totally non-
refundable. It is up to the Passenger to ascertain whether a Ticket is in whole or in part
refundable.
A Ticket is valid for carriage for one year from the date of issue except as otherwise provided in
the Ticket and these Conditions.
3.2.1 Extension of Validity.
3.2.1.1 If a Passenger is prevented from travelling within the period of validity of the Ticket because
Carrier:
3.2.1.1 (a) cancels the flight on which the Passenger holds a reservation; or
3.2.1.1 (b) omits a scheduled stop, being the passenger’s place of departure, place of destination or a
stopover; or
3.2.1.1. (c) fails to operate a flight reasonably according to schedule; or
3.2.1.1. (d) substitutes a different class of service; or

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3.2.1.1. (e) is unable to provide previously confirmed space;
The validity of passenger’s Ticket will be extended until Carrier’s first flight on which space is
available in the class of service for which the fare has been paid.
3.2.1.2 When a Passenger holding a Ticket is prevented from travelling within the period of validity of
the Ticket because at the time such Passenger requests reservations Carrier is unable to provide
space on the flight, the validity of such passenger’s Ticket will be extended until space is
available.
3.2.1.3 When a Passenger after having commenced his or her journey is prevented from travelling within
the period of validity of the Ticket by reason of illness, Carrier will extend the period of validity
of such passenger’s Ticket until the date when the Passenger becomes fit to travel according to
a medical certificate and until Carrier’s first flight after such date from the point where the
journey is resumed on which space is available in the class of service for which the fare has been
paid. When the flight coupons remaining in the Ticket involve one or more stopovers, the validity
of such Ticket, will be extended for not more than three months from the date shown on such
certificate.
3.2.1.4 In the event of death of a Passenger en-route, the Tickets of the persons accompanying the
Passenger may be modified by waiving the minimum stay or extending the validity. In the event
of death in the immediate family of a Passenger who has commenced travel, the passenger’s
Ticket and those of his or her immediate family accompanying the Passenger may be likewise
modified. Any such modification shall be made upon receipt of a proper death certificate and
any extension of validity shall be for a period no longer than 45 days from the date of the death,
unless otherwise stated on the ticket.
3.3 Sequence of Flight Coupon use
3.3.1 Your Ticket is valid only for the carriage recorded on the Ticket, from the place of departure via
any Stopover(s) to the final place of destination. Your Ticket will lose its validity and will not be
honored by us if all of the Flight Coupons are not used in the sequence stated in the Ticket.
3.4 Replacement of Ticket
3.4.1 At your request, and if you comply with the requirements of Article 3.4.2, we will replace your
Ticket if all or part of it is lost or damaged and cannot be presented for carriage, provided there
is adequate evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in
question had been duly issued by us or our Authorized Agent.
3.4.2 Before any Ticket will be replaced by reason of Article 3.4.1, you will sign an indemnity bond
along with the bank draft of the value against which the replaced Ticket will be issued by us.
Once the carrier determines the lost Ticket is not used before its expiry of its validity, the bank
draft will be returned to you or else it will be en-cashed.

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ARTICLE 4: STOPOVERS, NAME AND ADDRESS OF PF
4.1 Stopovers may be permitted at agreed stopping places subject to government requirements and
local restrictions.
4.2 Our name may be abbreviated to the “PF”, Airline Designated Code in the Ticket and elsewhere.
Our Head Office address is AIR SIAL Limited, 4th Floor, Aviation Dynamics Building, Terminal – 1
Road, Jinnah International Airport, Karachi, Pakistan.

ARTICLE 5: FARES AND CHARGES

5.1 General
Fares apply only for carriage from the airport at the point of origin to the airport at the point of
destination. Fares do not include ground transport service between airports and terminals,
unless provided by Carrier without additional charge.
5.2 Applicable Fares
Applicable fares are those published by or on behalf of Carrier. Subject to government
requirements, the applicable fare is the fare for the flight or flights in effect on the date of
commencement of the carriage covered by the first flight coupon of the Ticket, or in the case of
an electronic Ticket, as indicated for the first flight segment in the itinerary/receipt.
When the amount that has been collected is not the applicable fare the difference shall be paid
by the Passenger or, as the case may be, refunded by Carrier.
5.3 Routing
Unless otherwise provided, fares apply only to routings published in connection therewith. If
there is more than one routing at the same fare, the Passenger may specify the routing prior to
issue of the Ticket. If no routing is specified, Carrier may determine the routing.
5.4 Taxes and Charges
Any tax or charge imposed by government or other authority, or by the operator of an airport,
in respect of a Passenger or the use by a Passenger of any services or facilities will be in addition
to the published fares and charges and shall be payable by the Passenger, even if imposed after
purchase of the Ticket. If Ticket has been purchased from an Authorized Agent and insufficient
amount have been paid; you must pay the remaining amount at the airport. In addition,
significant increase in the operational cost (for example fuel charges) as may be determined by
us may be added to the published fare.
5.5 Currency
Fares and charges are payable in any currency acceptable to Carrier. When payments are made
in a currency other than the currency in which the fare is published, such payment will be made
at the rate of exchange as published.

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ARTICLE 6: RESERVATIONS
6.1 Reservation Requirements
6.1.1 Reservations are not confirmed until recorded as accepted by Carrier or its Authorized Agent.
6.1.2 Certain fares may have conditions which limit or exclude the Passenger’s right to change or
cancel reservations.
6.2 Ticketing Time Limits
If a Passenger has not paid for his or her Ticket (or made credit arrangements with Carrier) prior
to the specified ticketing time limit, Carrier may cancel the reservation at its sole discretion
without any notice to the Passenger.
6.3 Personal Data
The Passenger recognizes that personal data has been given to Carrier for the purposes of
making a reservation for carriage and for obtaining ancillary services. For these purposes the
Passenger authorizes Carrier to retain such data and to transmit it to its own offices, other
carriers or the providers of such services, in whatever country they may be located.
6.4 Seating
Carrier does not guarantee to provide any particular seat in the aircraft and the Passenger
agrees to accept any seat that may be allotted on the flight in the class of service for which the
Ticket has been issued.
6.5 Service Charge When Space Not Occupied
A service charge, on domestic and international Ticket shall be payable by a Passenger who fails
to use space for which a reservation has been made as given below:
6.5.1 Domestic Ticket (unless otherwise specified on the Ticket)
6.5.1.1 More than 48 Hours before Flight departure: PKR 1,000
6.5.1.2 Within 48 Hours before flight departure or within the validity of Ticket: PKR. 1,500
6.5.1.3 60 Days after flight departure ticket shall stand expired. Therefore, No Modification or No Refund
will be applicable.
6.5.2 International Ticket (unless otherwise specified on the Ticket)
6.5.2.1 Not applicable.
6.5.2.2 1 Not applicable.

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6.6 Reconfirmation of Reservations
Onward or return reservations may be subject to the requirement to reconfirm the reservation.
You are advised to check your flight status. Failure to comply with any such requirement may
result in cancellation of any onward or return reservations.
6.7 Cancellation of onward Reservations made by Carrier
If a Passenger does not use a reservation and fails to advise Carrier first, Carrier may cancel any
onward or return reservations.

ARTICLE 7: CHECK-IN
7.1 The Passenger shall arrive at Carrier’s check-in location and boarding gate sufficiently in advance
of flight departure to permit completion of any government formalities and departure
procedures and in any event not later than the time that may be indicated by Carrier or
mentioned in the Ticket. If the Passenger fails so to arrive in time at Carrier’s check-in location
or boarding gate or appears improperly documented or not ready to travel, Carrier may cancel
the space reserved for him or her and will not delay the flight. Carrier is not liable to the
Passenger for loss or expense due to the passenger’s failure to comply with the provisions of this
Article and may render the Passenger liable to pay charges for not utilizing the reserved space.
7.2 You are required to bring your photo ID card or original CNIC or passport with you as it is
necessary to present to us at the time of check-in and boarding to ascertain your identity.

ARTICLE 8: REFUSAL OF AND LIMITATION ON CARRIAGE

8. Right to Refuse Carriage
8.1 Carrier may, without any liability, refuse carriage of any Passenger or Passenger’s Baggage for
reasons of safety or if, in the exercise of its reasonable discretion, Carrier determines that:

8.1.1 such action is necessary in order to comply with any applicable laws, regulations or orders of any
state or country to be flown from, into or over; or

8.1.2 The conduct, age or mental or physical state of the Passenger is such as to:

8.1.2.1 Requires special assistance of Carrier; or

8.1.2.2 may cause discomfort or make himself or herself objectionable to other passengers; or

8.1.2.3 Involve any hazard or risk to himself or herself or to other persons or to property; or

8.1.3 Such action is necessary because the Passenger has failed to observe the instructions of Carrier;
or
8.1.4 The Passenger has refused to submit to a security check; or

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8.1.5 The applicable fare or any charges or taxes payable have not been paid, or credit arrangements
agreed between Carrier and the Passenger (or the person paying for the Ticket) have not been
complied with: or

8.1.6 The Passenger does not appear to be properly documented; or

8.1.7 The Ticket presented by the passenger:

8.1.7.1 Has been acquired unlawfully or has been purchased from any entity other than the issuing
Carrier or its Authorized Agent; or

8.1.7.2 Has been reported as being lost or stolen; or

8.1.7.3 Is a counterfeit Ticket; or

8.1.7.4 Any flight coupon has been altered by anyone other than Carrier or its Authorized Agent, or has
been mutilated; or

8.1.7.5 The person presenting the Ticket does not have a valid passport or visa or cannot prove that he
or she is the person named in the Ticket and has no documentary proof; or

8.1.7.6 The Passenger uses abusive, threatening or indecent language to any Passenger or any other
person including the staff of PF or behaves in a rowdy manner or appears intoxicated or
medically unfit; (in such an event PF may refuse to refund the Ticket) or

8.1.7.7 The Passenger is in possession of dangerous items or unlawful drugs; or

8.1.7.8 The Passenger is not medically fit for the journey; or

8.1.7.9 The Passenger has committed an offence during check in or during embarkation or on board the
aircraft before takeoff.

8.1.7.10The passenger is likely to violate visa deadline of the foreign destination or other travel
restriction.

8.1.8 No Claim regarding denied boarding will be entertained in case of any of the conditions above
are met.

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8.2 Carriage of Pregnant passengers and newborn Children.

8.2.1 In case of pregnancy, medical guidance must be obtained by the Passenger from a qualified
doctor before making reservation. In case of normal health and no complication PF shall carry
her without medical certificate clearance up to and including 24th week of pregnancy. PF, may,
however, require the passenger to show some evidence that the pregnancy has not gone beyond
24 weeks.

8.2.2 From 25th week up to 28th week of pregnancy, passenger’s acceptance by PF shall be subject to
a medical certificate from a qualified doctor stating her due date and confirming that her
pregnancy is uncomplicated. The medical certificate should also advise PF of the latest date up
to which the Passenger is expected to be fit to travel. No Passenger after 28th week of pregnancy
will be accepted for travel. Expectant mothers with multiple or complicated pregnancies before
the 28th weeks, may travel upon an approved doctor's medical certificate.

8.2.3 It is the responsibility of the Passenger to check if Articles 8.2.1 and 8.2.2 apply to her. If she fails
to comply with its requirements or she provides incorrect information about her and
subsequently requires in-flight medical assistance, or her flight is diverted so that she may
receive medical assistance in connection with her pregnancy, she is liable to reimburse any cost
that PF incurs.

8.2.4 Carriage of newly born infants will not generally be permitted until 7 days after delivery. Please
ask PF for further information.

ARTICLE 9: BAGGAGE
9.1 Items unacceptable as Baggage
9.1.1 The Passenger shall not include in his or her Checked or unchecked Baggage:
9.1.1.1 Items which do not constitute Baggage as defined in Article 1 hereof; or
9.1.1.2 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such
as those specified in the Dangerous Goods Regulations of the International Civil Aviation
Organization (ICAO) and the International Air Transport Association (IATA), and in Carrier’s
Regulations. (further information is available from Carrier on request); in particular, oxidizing
material, pressure pack cans, radioactive materials, flammable liquids, poisons and infectious
substances, explosives and firearms, corrosives, flammable solids, miscellaneous dangerous
goods, compressed gases and fireworks; or
9.1.1.3 Items the carriage of which is prohibited under any law, regulation or order of any state to be
flown from, to or over; or
9.1.1.4 Items which in the opinion of Carrier are unsuitable for carriage by reason of their weight, size
or character, such as fragile or perishable items; or
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9.1.1.5 Live animals, except as provided for in Article 9.10.
9.1.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from
carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be
accepted as Checked Baggage in accordance with applicable rules/instructions of the
government. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage
of ammunition is subject to ICAO and IATA Dangerous Goods Regulations.
9.1.3 The Passenger shall not include in Checked Baggage fragile or perishable items, money,
jewelry, precious metals, silverware, cell phones or cameras or lap top or electronics, work of
art, negotiable papers, securities or other valuables, business documents, passports and other
identification documents or samples.
9.1.4 Weapons such as antique firearms, swords, knives and similar if otherwise licensed/permissible
items may be accepted as Checked Baggage, but will not be permitted in the cabin. Replicas of
weapons are also prohibited in the cabin.
9.1.5 If any items referred to in 9.1.1 or 9.1.2 are carried, whether or not they are prohibited from
carriage as Baggage, the carriage thereof shall be subject to the charges, limitations of liability
and other provisions of these Conditions applicable to the carriage of Baggage.
9.2 Right to Refuse Carriage
9.2.1 Carrier may refuse carriage as Baggage of such items described in 9.1 of this Article as are
prohibited from carriage as Baggage and may refuse further carriage of any such items on
discovery thereof.
9.2.2 Carrier may refuse to carry as Baggage any item because of its size, shape, weight or character.
9.2.3 Unless advance arrangements for its carriage have been made with Carrier, Carrier may carry
on later flights Baggage which is in excess of the applicable free allowance.
9.2.4 Carrier may refuse to accept Baggage as Checked Baggage unless it is properly packed in
suitcases or other suitable containers to ensure safe carriage with ordinary care in handling. See
also Article 9.4.
9.3 Right of Search
For reasons of safety and security, Carrier may request the Passenger to permit a search to be made of
his or her person and his or her Baggage, and may search or have searched the passenger’s Baggage in
his or her absence if the Passenger is not available, for the purpose of determining whether his or her
Baggage contains any item prohibited in Article 9.1.1 or any arms or ammunitions which have not been
presented to Carrier in accordance with Article 9.1.2. Above. If the Passenger is unwilling to comply with
such request Carrier may refuse to carry the Passenger or Baggage.

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9.4 Checked Baggage
9.4.1 Upon delivery of Baggage to Carrier to be Checked-in, Carrier shall take custody thereof and
issue a Baggage identification tag for each piece of Checked Baggage.
9.4.2 If Baggage has no name, initials or other personal identification, the Passenger shall affix such
identification in a fastened tag or a secure sticker to the Baggage prior to acceptance. The
Passenger is to ensure that the Checked Baggage is sufficiently robust and well secured to sustain
the vigor of air carriage.
9.4.3 Checked Baggage will normally be carried on the same aircraft as the Passenger, unless Carrier
decides that this is impracticable, for its weight or size or for operational reasons, in which case
Carrier will carry the Checked Baggage on Carrier’s next flight on which space is available.
9.4.4 Baggage improperly packed will be tagged “LR” and will be carried subject to the conditions
written on the LR tag.
9.5 Free Baggage Allowance
Passengers may carry free of charge Baggage as specified and subject to the conditions and
limitation as specified in the Ticket or elsewhere.
9.6 Excess Baggage
The Passenger shall pay a charge for the carriage of Baggage in excess of the free Baggage
allowance at the rate and in the manner as laid down by Carrier or as provided in the Ticket.
Excess Baggage will be carried in the same aircraft subject to availability of space.
9.7 Excess Value Declaration and Insurance
If a Passenger declares a value for Checked Baggage in excess of the applicable liability limits,
the Passenger must have it fully insured under his own arrangement. Liability of Carrier remains
restricted to the limits printed on the Ticket or as provided herein. See also Article 2.5.
9.8 Unchecked Baggage
9.8.1 Baggage which the Passenger carries on to the aircraft must fit under the seat in front of the
Passenger or in an enclosed storage compartment in the cabin. Items determined by Carrier to
be of excessive weight or size will not be permitted in the cabin.
9.8.2 Objects not suitable for transport in the cargo compartment (such as delicate musical
instruments and the like) will only be accepted for Transportation in the cabin compartment if
due notice has been given in advance and permission granted by Carrier. The transport of such
objects may be charged for separately.
9.8.3 For security and safety reasons, only one piece of hand Baggage which must not be larger than
22x18x10= 45 inches (56x45x25cms) and weighing not more than 7 kilos will be allowed in the
cabin.

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9.8.4 If you have highly valuable items, a musical instrument or diplomatic bag which you wish to carry
as unchecked Baggage with you but it exceeds our size or weight limitation, you must purchase
an extra seat (subject to availability) for keeping such item next to you. We will not carry as
unchecked Baggage any item which exceeds on size or weight limitations. Alternatively, it may
be placed with other Checked Baggage with an “LR” tag which may not guarantee its safe
delivery, since it will be unsecured and will also be subject to extra charge.
9.8.5 Should the unchecked baggage be lost and/or damaged while in custody of the passenger, PF
shall take no responsibility for the same.
9.9 Collection and Delivery of Baggage
9.9.1 The Passenger shall collect his or her Baggage as soon as it is available for collection at places
of destination or stopover.
9.9.2 Only the bearer of the Baggage Check and identification tag, delivered to the Passenger at the
time the Baggage was checked, is entitled to delivery of the Baggage identified by other
satisfactory Means.
9.9.3 If a person claiming the Baggage is unable to produce the Baggage Check and identity of the
Baggage. Carrier will deliver the Baggage to such person only on condition that he or she
establishes to Carrier’s satisfaction his or her right thereto, and if required by Carrier, such person
shall furnish adequate security to indemnify Carrier for any loss, damage or expense which may
be incurred by Carrier as a result of such delivery.
9.9.4 Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of
delivery is prima facie evidence that the Baggage has been delivered in good condition and in
accordance with the Conditions of Carriage and no complaints will be entertained later.
9.10 Animals
9.10.1 Animals such as dogs, cats, household birds and other pets, when properly crated and
accompanied by valid health and vaccination certificates, entry Permits, and other documents
required by countries of entry or transit will, with the advance agreement of Carrier, be accepted
for carriage.
9.10.2 If accepted as Baggage, the animal together with its container and food carried, shall not be
included in the free Baggage allowance of the Passenger but constitute excess Baggage, for
which the Passenger shall pay the applicable rate.
9.10.3 Guide dogs accompanying sight/hearing impaired passengers together with containers and
food, will be carried free of charge in addition to the normal free Baggage allowance.
9.10.4 Acceptance for carriage of animals is subject to the condition that the Passenger assumes full
responsibility for such animal. Carrier shall not be liable for injury to or loss, delay, sickness or
death of such animal.

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ARTICLE: 10 SCHEDULES, DENIED BOARDING, CANCELLATION AND DELAY ETC.
10.1 Schedules
Carrier undertakes to use its best efforts to carry the Passenger and his or her Baggage with
reasonable dispatch and to adhere to published schedules in effect on the date of travel.
However, flight times and flight durations are not guaranteed and do not form part of contract
as per Conditions of Carriage. Schedules are subject to change without notice. We assume no
responsibility for making connection.
10.1.1 Contact Information
We may need to change the departure time of your flight time and/or the departure or
destination airport after your Ticket has been issued. It is your responsibility to give us and our
Authorized Agent (if the Ticket has been purchased from the Agent) contact information,
(telephone or mobile/cell number) both local and of destination so that we or that Authorized
Agent can try to notify you of any change. If the change is not acceptable to you and we are
unable to reserve space for you on an alternate flight which is acceptable to you, you will be
entitled to full refund of the Ticket. Apart from this we will have no liability to you for any loss or
expense whatsoever.
10.1.2 It is your duty to provide your contact number while purchasing a Ticket. If no valid telephone or
mobile/cell number is provided by you and recorded in the e-Ticket where you can be easily
contacted, we may not be able to inform you of any change and therefore we will not be liable
for any damage or consequence of your missing the flight resulting from your own omission.

1.2 DENIED BOARDING

10.2.1 When there are too many passengers for the seats available, the airline (PF) shall first ask for
volunteers to give up their seats in return for agreed benefits. These must include the choice of
either refund of the Ticket (with a free flight back to the passenger’s initial point of departure,
when relevant), or alternative transport to the passenger’s final destination.
10.2.2 If the Passenger is not a volunteer, the airline shall pay a compensation equivalent to 50% of the
face value of the Ticket excluding Government and Airport Taxes.
10.2.3 The airline shall also give the passenger:
10.2.3.1A choice of either a refund of the Ticket (with a free flight back to his initial point of departure,
when relevant) or alternative transport to his final destination, and

10.2.3.2Meals and refreshments, hotel accommodation when necessary (including transfers) and
communication facilities.

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10.2.4 In case of a denied boarding, the Passenger shall be entitled to be compensated and to receive
full assistance and in addition, the airline has to foresee alternate transport or re-routing to the
final destination at the earliest convenience and subject to availability; or offer a reimbursement
of the full cost of the Ticket segments that were not used. This applies provided the Passenger
checks-in on time for any flight including non- scheduled and charter flights.
10.3 CANCELLATION
10.3.1 Whenever a passenger’s flight is cancelled, the airline (PF) will give him:
10.3.1.1A choice of either a refund of his Ticket (with a free flight back to his initial point of departure,
when relevant) or alternative transport to his final destination; and

10.3.1.2Meals and refreshments, hotel accommodation when necessary (Including transfers) and
communication facilities.

10.3.1.3The airline may also have to compensate the Passenger at the same level as for denied
boarding, unless it gives him sufficient advance notice. The passengers shall be informed about
alternate transport.

10.3.2 Refunds may be in cash, by bank transfer, or with the passengers signed agreement, travel
vouchers, and shall be paid as soon as practicable.
10.3.3 Passengers not getting these facilities may complain to the Head Office of PF.
10.3.4 With regard to financial compensation to be paid for delays, the amount of the Ticket will be
refunded if the stranded Passenger does not wish to continue his journey facing a delay for over
5 hours. He shall be entitled to cancel the flight on his own initiative and claim refund of the
Ticket not used. However, when financial compensation is to be paid in case of cancellations,
airline can in some cases invoke force-majeure and be exempted, but will be obliged to inform
passengers about the nature of cancellation. This statement of the airline about the reasons of
cancellation could subsequently be used in a court proceeding, which will decide whether the air
carrier put all possible measures in place to avoid this situation from happening.
10.4 LONG DELAYS
10.4.1 The airline (PF) shall provide immediate assistance if the Passenger has Checked in on time from
a Pakistani airport for any flight including non- scheduled/ charter flight, or for any flight to a
Pakistani airport when operated by a Pakistani operator from outside Pakistan, and if the airline
expects a delay:
10.4.1.1of 2 hours or more, for flights of 1500 km or less;
10.4.1.2of 3 hours or more, for longer flights within Pakistan, and for other flights, and for other flights
between 1500 and 3500 km.

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10.4.1.3of 4 hours or more for flights over 3500 km outside Pakistan, the airline will serve meals and
refreshments, hotel accommodation when necessary (including transfers) and communication
facilities.
10.4.1.4When the delay is 5 hours or more, the airline shall also offer to refund the passenger’s Ticket
(with a free flight back to his initial point of departure, when relevant).

(Articles 10.2 to 10.4 are based on ANO 001-ATCP-1.0 dated 31-08-2010)

10.5 The above are the facilities that we shall provide to you in the given situations.
10.6 Apart from the rights available in Article 10.2, the airline shall have no liability to the passenger
for any loss or expenditure for denied boarding. However, for Damages, Articles 15 to 20 apply.
10.7 Except in the case of its acts or omissions done with intent to cause damage or recklessly and
with knowledge that damage would probably result, we shall not be liable for errors of omissions
in timetables or other published schedules, or for representations made by our employees,
agents or representatives as to the dates of times of departure or arrival or as to the operation
of any flight.
10.8 (PF) assumes no liability in case the delay is caused due to a technical fault which is reasonably
beyond the control of (PF).

ARTICLE 11: REFUNDS

11.1 On failure by Carrier to provide carriage in accordance with the contract of carriage, or where a
Passenger requests a voluntary change of his or her arrangements, refund for an unused Ticket
or portion thereof shall be processed at the place of issuance of the Ticket.
11.2 Person to whom Refund Will Be Made
11.2.1 Except as hereinafter provided in this Article, Carrier shall be entitled to make refund either to
the person named in the Ticket, or to the person who has paid for the Ticket upon presentation
of satisfactory proof.
11.2.2 If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and
Carrier has indicated on the Ticket that there is a restriction on refund, Carrier shall make a
refund only to the person paying for the Ticket or to that person’s order. If the Ticket has been
issued as non-refundable, no refund will be made.
11.2.3 Except in the case of lost Ticket, refunds will only be made on surrender to Carrier of the
Passenger coupon or Passenger receipt and surrender of all unused flight coupons intact with
the Ticket Cover/Jacket. This requirement will not apply where your Ticket is an Electronic Ticket.
11.2.4 A refund made to anyone presenting the Passenger Ticket and all unused flight coupons and
holding himself or herself out as a person to whom refund may be made in terms of 11.2.1. or
11.2.2 shall be deemed a proper refund and shall discharge Carrier from liability and any further
claim for refund.

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11.3 Involuntary Refunds
If Carrier cancels a flight, fails to operate a flight reasonably according to schedule, fails to stop
at a point to which the Passenger is destined or ticketed to stop over, is unable to provide
previously confirmed space or causes the Passenger to miss a connecting flight on which the
Passenger holds a reservation, the amount of the refund shall be:
11.3.1 if no portion of the Ticket has been used, an amount equal to the fare paid; or
11.3.2 if a portion of the Ticket has been used, the refund will be the higher of:
11.3.2.1the one-way fare (less applicable discounts and charges) from point of interruption to
destination or point of next stopover, or

11.3.2.2The difference between the fare paid and the fare for the transportation used.
11.4 Voluntary Refunds
If the Passenger wishes a refund of his or her Ticket for reasons other than those set out in
Paragraph 11.3 of this Article the amount of the refund shall be:
11.4.1 if no portion of the Ticket has been used, an amount equal to the fare paid, less any applicable
service charges or cancellation fees; or
11.4.2 if a portion of the Ticket has been used, any refund will be an amount equal to the difference
between the fare paid and the applicable fare for travel between the points for which the Ticket
has been used, less any applicable service charges or cancellation fees.
11.5 Refund of Lost Ticket
If a Ticket or portion thereof is lost, refund will be made on proof of loss satisfactory to Carrier
and upon payment of any applicable service charge, on condition:
11.5.1 That the lost Ticket, or portion thereof, has not been used, previously refunded or replaced, and
11.5.2 That the person to whom the refund is made undertakes, in such form as may be prescribed by
Carrier, to repay to Carrier the amount refunded in the event and to the extent that the lost
Ticket or portion thereof is used by any person or that refund thereof is made to any person in
possession of the Ticket.
11.6 Right to Refuse Refund
11.6.1 After the expiry of the validity of the Ticket, Carrier may refuse refund when application thereof
is made later than the time prescribed in Carrier’s Regulations or in the Ticket.
11.6.2 Carrier may refuse refund of a Ticket which has been presented to Carrier or to government
officials of a country as evidence of intention to depart there-from, unless the Passenger
establishes to Carrier’s satisfaction that he or she has permission to remain in the country or that
he or she will depart there-from by another carrier or another means of transport.

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11.6.3 Carrier may refuse refund of a ticket for any flight on which the Passenger has been refused
carriage under Article-8.
11.7 Currency
All refunds will be subject to government laws, rules and regulations or orders of the country in
which the Ticket was originally purchased and of the country in which the refund is being made.
Subject to the foregoing provision, refunds will normally be made in the currency in which the
Ticket was paid for, but may be made in another currency acceptable to the passenger.
11.8 Ticket Refundable Place
Voluntary refunds will be made only by the Carrier or by its Authorized Agent which originally
issued the Ticket.
11.9 Limitation of your rights
Unless otherwise stated in these Conditions or in the Ticket, Article-11 represents your only rights
against us if your carriage does not take place for any reason whatsoever and we will have no
liability for any loss or damage whatsoever.

ARTICLE: 12 CONDUCT ABOARD AIRCRAFT

12.1 If the Passenger conducts himself or herself aboard the aircraft so as to endanger the aircraft or
any person or property on board, or obstructs the crew in the performance of their duties, or
fails to comply with any instruction of the crew, or behaves in a manner to which other
passengers may reasonably object, Carrier or Pilot in command may take such measures as
it deems necessary to prevent continuation of such conduct, including restraint of the Passenger
or his removal from the aircraft and or refusal to carry the Passenger at any time in future.
12.2 The Passenger may not operate on board the aircraft portable radios, electronic games or
transmitting devices including radio-controlled toys and walkie-talkies. The Passenger shall not
operate any other electronic devices on board without Carrier’s permission, except that portable
recorders, hearing aids and heart pacemakers may be used.
12.3 When on board an aircraft registered in Pakistan, no Passenger shall:
12.3.1 Smoke in the aircraft;
12.3.2 Carry any weapon in the aircraft;
12.3.3 Enter the aircraft in a state of intoxication;
12.3.4 Consume alcohol in the aircraft.
12.4 Any person violating Article 12 will subject himself to such action as mentioned in Article 12.1
and the matter may be reported to any relevant police or enforcement authority.

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ARTICLE: 13 ARRANGEMENTS BY CARRIER
If in the course of concluding the Contract of Carriage by air, Carrier also agrees to make
arrangements for the provision of additional services for example a limousine, or
accommodation or car rental, Carrier shall have no liability to the Passenger except for
negligence on its part in making such arrangements.

ARTICLE: 14 – TRAVEL DOCUMENTS AND SECURITY INSPECTIONS ETC

14.1 General
The Passenger shall be solely responsible for complying with all laws, regulations, orders,
demands and travel requirements of countries to be flown from, into or over, and with Carrier’s
Regulations and instructions. Carrier shall not be liable for any aid or information given by any
agent or employee of Carrier to any Passenger in connection with obtaining necessary
documents or visas or complying with such laws, regulations, orders, demands, and
requirements, whether given in writing or otherwise; or for the consequences to any Passenger
resulting from his or her failure to obtain such documents or visas or to comply with such laws,
regulations, orders, demands, requirements, rules or instructions.
14.2 Travel Documents
The Passenger shall present all exit, entry, health and other documents required by laws,
regulations, orders, demands or requirements of the countries concerned. Carrier reserves the
right to refuse carriage of any Passenger who has not complied with applicable laws, regulations,
orders, demands or requirements or whose documents do not appear to be in order.
14.3 Refusal of entry
If you are refused entry to a country (including a country you transit through while en-route to
your destination), you must reimburse us in full on request any fine, penalty or charge assessed
against us by the government concerned (including detention costs) as well as the fare for
transporting you, and an escort if required, from that country. We will not refund to you the fare
paid for carriage to the airport where you were refused entry.
14.4 Passenger responsible for fines, detention costs and other charges
You must reimburse us in full on request the amount of any fine, penalty, detention costs,
deportation or removal expenses, escorting charges (if any), cost of Ticket (s) issued for you, or
any other expenditure we incur because you have failed to comply with any laws, regulations,
orders or other travel requirements of the country you have traveled to or because you have
failed to produce the required travel documents on seeking entry to a country or you have been
refused admission into the country. We may use the value of any unused carriage on your Ticket
or any of your funds in our possession to pay sums due to us from you.

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14.5 Customs Inspection
If required, the Passenger shall attend inspection of his or her Baggage, Checked or unchecked, by
customs or other government officials. Carrier is not liable to the Passenger for any loss or damage
suffered by the Passenger through failure to comply with this requirement.
14.6 Security Inspection
The Passenger shall submit to any security checks by government or airport officials or by Carrier.
If you do not allow such checks, we may refuse to carry you and your Baggage.
14.7 Successive Airlines
Where your carriage is performed by us and other airlines in succession under one Ticket, or
conjunction Ticket, it is likely to be regarded as a single operation. See also Article

ARTICLE 15 — LIABILITY FOR DAMAGE

15.1 Applicable rules
Our liability will be determined by Applicable Law including Montreal Convention when
applicable and these Conditions of Carriage. Where other airlines are involved in your journey,
their liability will be governed by their applicable law and, unless these Conditions of Carriage
state otherwise, their conditions of carriage. Article 15 applies to all claims of damages of
personal injury or death or damage to Baggage both for international and domestic carriage
performed by us.
15.2 Scope of liability
We will be liable only for Damage occurring during carriage performed by us, or in relation to
which we have a legal liability to you. Where we issue a Ticket for carriage by another airline, or
we check-in your Baggage for carriage by another airline, we do so only as agent for that airline.
15.3 General limitations
15.3 General Limitations: Apply to ALL the liability provisions, whether international or domestic
carriage.
15.3.1 Our liability will be subject to Applicable Law and the Conditions of Carriage provided herein.

15.3.2 We are liable for damage sustained in case of death or bodily injury of a passenger upon
condition only that the accident which caused the death or injury took place or board the aircraft
or the course of any operations or embarking or disembarking.

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15.3.3 We shall be liable only for recoverable compensatory damages for proven losses and costs.
Carrier shall not be liable for indirect or consequential damages.
15.3.4 We are not liable for damage that results from compliance by the Carrier with any provision of
law or regulation or lawful orders or failure to comply the same provisions by the passenger.
15.3.5 If, we prove that damage sustained in case of death or bodily injury or to baggage was caused
or contributed by the negligence or other wrongful act or omission of the person claiming
compensation, we shall be wholly or partially exonerated from our liability to the extent that
such negligence or wrongful act or omission caused or contributed to the damage.
15.3.6 If a passenger is carried whose age or mental or physical health is such as to involve any hazard
or risk to himself or herself, we shall not be liable for any illness, injury or disability including
death attributable to such conditions or for aggravation of such condition.
15.3.7 We are liable for damage to checked baggage if it took place on board the aircraft or during the
period the baggage remained in-charge of us. However, we are not liable if the damage resulted
from the inherent, quality or vice of the baggage. We are also not responsible for damage to
protruding items of the baggage, such as wheels, pull straps or handle.
15.3.8 We shall not be liable for damage occasioned by delay in the carriage of passenger’s baggage
or cargo and/or cancellation of a flight, if we prove that we or our servant and agent took all
measures that could reasonably be taken to avoid the damage or it was impossible for them to
take such measures.
15.3.9 We are not liable for damage to and/or loss of fragile or perishable items, money, jewelry,
precious metals, silver ware, negotiable papers securities or other valuables, business
documents, photographic appliances, computers, electronic or tele- communication equipment,
medication, music instruments, passports and other identification documents or samples which
are included in the passengers checked baggage.
15.3.10We are not responsible for damage to unchecked baggage unless such damage is caused by our
negligence.
15.3.11In the event of damage, delay or loss the passenger must file a written complaint with us as soon
as possible and at the latest within 21 days from the date the baggage should have been made
available to the passengers by filing the Property Irregularity Report (PIR). The Property
Irregularity Report is an intimation to PF to search the missing bag only. You are also intimated
that under the Montreal Convention 1999 (as applicable by the Carriage by Air Act), the airline
has 21 days from filing of the PIR to locate delayed baggage. Claim for compensation can only
be made after lapse of 21 days from when the baggage ought to have arrived. Claim for
compensation invariably must be made on the prescribed BAGGAGE CLAIM FORM-REVISED and
made after the lapse of 21 days from when the baggage ought to have arrived but shall not be
accepted after the lapse of 36 days from when the baggage ought to have arrived.
15.3.12If a complaint is not filed in writing within the time limits stipulated all actions against us shall
have lapsed and be inadmissible.
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15.3.13Receipt of baggage without complaint is prima facie evidence that the same has been delivered
in good conditions, unless the contrary is proved.
15.3.14The right to file for damages in Court shall be extinguished if an action is not filed within two (2)
years from the date of arrival at the destination or from the date on which the aircraft ought to
have arrived or from the date the carriage stopped.
15.3.15You shall indemnify and hold harmless for any liability or claim which is beyond what is provided
in the Applicable Law and these Conditions of Carriage.

ARTICLE 16 — LIABILITY FOR DEATH OR INJURY OF PASSENGERS, DURING

INTERNATIONAL CARRIAGE.
16.1 Our liability for damage sustained by you, in the event of death, wounding or other bodily injury
caused by an accident on board our aircraft or during the course of embarkation or
disembarkation is subject to the rules and limitations of Applicable Law as well as the following
supplementary rules:
16.2. Our liability is limited to proven damages.
16.3 Limits of Liability
16.3.1 For any proven damages for death or injury during international carriage not exceeding the
National Currency Equivalent of 100,000 SDRs, for each passenger, we shall not be able to
exclude or limit our liability.
16.3.2 The Carrier shall not be liable for damages to the extent that they exceed the limit of 100,000
SDRs if the Carrier proves that:
(a) such damage was not due to the wrongful act or omission of the Carrier or its servant or
agents; or
(b) such damage was solely due to the negligence or wrongful act of a third party.

16.3.3 The amount of compensation is a limit (“not exceeding”) and not a lump- sum, payable under
any circumstances. The claimant has to prove the extent of actual damage suffered.
16.4 We agree to make advance payments to you or your heirs subject to the following terms and
conditions:
16.4.1 the person receiving payment is a natural person (that is to say, a person in the ordinary sense
of the word as opposed to artificial persons or corporations);
16.4.2 You are, or the person receiving payment is, entitled to compensation under the Applicable Law;
16.4.3 Payments will be made only in respect of immediate economic needs;
16.4.4 The amount of a payment will be proportional to the economic hardship being suffered as a
result of the death, wounding or bodily injury, as may be decided by the Carrier, or as may be
laid down under the law.
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16.4.5 Payment will be made without delay after the identity of the person entitled to compensation
has been established under Applicable Law;
16.4.6 No person will be entitled to receive a payment if he or she or the Passenger to whom the
payment relates, caused or contributed to the Damage to which the payment relates, by his or
her negligence;
16.4.7 All payments will be made subject to the condition that they will be returned to us on proof that
the recipient has not complied with or satisfied Article 16 or he or she or the Passenger to whom
the payment relates, caused or contributed to the Damage to which the payment relates;
16.4.8 Payments will be off-set against any subsequent sum payable in respect of our liability under
Applicable Law;
16.4.9 In respect of death, payment will not exceed the maximum damages for which we may be liable
to pay the recipient;
16.4.10The making of a payment will not constitute recognition or admission of liability by us;
16.4.11No payment will be made unless the person receiving payment gives us a signed receipt which
also acknowledges the applicability of Articles 16.4 and
16.4.12Save to the extent in conflict with any Applicable Law, our decision in relation to the advance
payment amount will be final.

ARTICLE 17 — LIABILITY FOR DAMAGE TO CHECKED BAGGAGE DURING

INTERNATIONAL CARRIAGE
17.1 We will not be liable for Damage to Unchecked Baggage unless the Damage is caused due our
negligence.
17.2.1 We will not be liable for Damage to Checked Baggage resulting from the inherent defect, quality
or vice of the Baggage (for example, destruction of, or damage caused by or to, fragile,
perishable and other items which you are prohibited from including in your Baggage under
Article 15.3.9) Likewise, we will not be liable for fair wear and tear of Baggage resulting from
the usual and normal rigors of transportation by air or damage to protruding parts of Checked
Baggage including wheels, pull straps, pull handles etc. Only those items are compensable
which constitute “Baggage” as defined in Article-1.
17.2.2 You must not include in Checked Baggage fragile or perishable items, valuable items (including,
for example, money, jewelry, precious metals), computers, personal electronic devices including
cell phones or cameras, stored data, any medication or medical equipment which may be
required in-flight or during your trip or which cannot be quickly replaced if lost or damaged,
house or car keys, valuable documents (including, for example, business documents, passports
and other identification documents, negotiable papers, securities deeds) or samples.

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17.3 Our liability for Damage to Baggage is limited to the maximum amounts stated in Articles 17.4.1
to 17.4.2 You buy yourself insurance to cover instances where the actual value or replacement
cost of your Checked Baggage or Unchecked Baggage exceeds our liability. See also Article 2.5.
17.4 Limit of Liability
17.4.1 The National Currency Equivalent not exceeding 1000 SDRs (approximately US$1500) per
Passenger or as otherwise provided in the Applicable Law.
17.4.2 The amount of compensation is a limit (“not exceeding”) and not a lump- sum payable under any
circumstances. The claimant has to prove the extent of actual damage. The Carrier therefore has
a right to ask for proof of damage.
17.5 We will increase our liability to you for Damage to Checked Baggage to an amount specified by
you and agreed by us at the time you hand your Checked Baggage to us at check-in, but only if
you pay to us an additional charge calculated in accordance with our Regulations. But this option
may or may not be available.
17.6 If the weight of your Checked Baggage is not recorded on the Baggage Check, we will presume
that it is not more than the free Baggage allowance for the class of carriage for which you were
booked.
17.7 Where carriage of your Baggage is performed by successive airlines, you are entitled to make a
claim against us if we are the first or last airline in that carriage, even if the Damage to the
Baggage did not occur during carriage by us, subject to Applicable Law.

ARTICLE 18 — LIABILITY FOR DAMAGE FOR DELAY OF BAGGAGE, CARGO AND

PASSENGERS DURING INTERNATIONAL CARRIAGE.
18.1 In case of damage caused by delay in the carriage of Passengers our liability is limited to National
Currency Equivalent of 4,150, SDRs, however we shall have no liability if it is proved that we or
our servants and agents took all measures that could reasonably be required to avoid the
damage or it was impossible for us to take such measures.
18.2 In case of damage caused by delay in the carriage of Baggage, our liability is limited to 1,000
SDRs per passenger.
18.3 In the carriage of Cargo our liability in the case of destruction, loss, damage or delay is limited
to a sum of National Currency Equivalent of 17 SDRs. Per kg.

ARTICLE 19 — LIABILITY FOR DEATH OR INJURY TO PASSENGERS DURING DOMESTIC

CARRIAGE.
19.1 Articles 15.3 applies.
19.2 Compensation in case of Death or Injury of Passengers

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 For any proven damages for death or injury to passengers during domestic carriage our liability
is for an amount not exceeding PKR.5,000,000 for each Passenger and we shall not be liable to
exclude or limit our liability.
19.3 We shall not be liable for damages exceeding PKR.5,000,000 if it is proved that:
(a) Such damage was not due to the gross negligence, intent to cause damage, willful
misconduct or omission of the Carrier or of its servants or agents;
Or
(b) Such damage was solely due to the gross negligence, intent to cause damage, willful;
misconduct or omission of a third party.

19.4 The amount of compensation is a limit (“not exceeding”) and not a lump sum, payable under any
circumstances.

ARTICLE 20 — LIABILITY FOR DAMAGE TO BAGGAGE DURING DOMESTIC CARRIAGE

20.1 Articles 15.3, 17.2.1 and 17.2.2 apply.
20.2 Our liability for proven damage in the carriage of Baggage for destruction, loss or damage is
limited to Pak Rs.1000 per kg for each Passenger as provided in these Conditions.
20.3 Our liability for damage occasioned by delay in the carriage by air of Passengers, Baggage or
cargo is limited to the amount of proven damage or double the sum paid for the carriage, which
ever amount may be lower. However, we shall have no liability if it is proved that we or our
servants and agents took all measures that could reasonably be required to avoid the damages
or it was impossible for us to take such measures.
20.4 Our liability for destruction, loss or damage to cargo is limited to PKR.1000 Per kg.
20.5 We will not be liable for damage to and/or loss of Unchecked Baggage unless the damage is
caused due our negligence.

ARTICLE 21 — PROCESSING OF ALL BAGGAGE CLAIMS

21.1 If a passenger on arrival at the destination does not receive his baggage, he must immediately
and latest by the end of the 21st day of the flight (“expiry of the PIR”) file a Property Irregularity
Report (PIR) on the prescribed Form available with the airline staff at the airport. The PIR is
merely an intimation to PF of the missing baggage and will help PF start search procedures.
However, if the missing baggage is not received at the end of the 21st day and should the
passenger wish to claim compensation for the missing baggage, it is essential for the passenger
to fill out the BAGGAGE CLAIM FORM-REVISED available with our staff at airports within 15 days
of the expiry of the PIR, (hence before the end of 36 days from the date the baggage ought to
have arrived at the passenger’s disposal) as stipulated by Clause 15.3.11 above, without which
PF will not be liable to pay any compensation to the Passenger for the lost and/or missing and/or
damaged baggage.

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21.1.1 All claims for compensation for Damage to Baggage must be accompanied by an itemized list
identifying each affected item by description, manufacture and age, together with proof of
purchase or ownership for all such items, whenever possible. This will help us determine a fair
compensation or else we will exercise our own judgment. Proof of purchase will not be required
in relation to any item which costs less than US$5 or Pak Rupee (PKR) equivalent, or is more than
5 years old and has a total claim value of less than US$50 or PKR equivalent.
21.1.2 In the case of a compensation claim concerning physical damage to Baggage, we may examine
the affected Baggage to assess the nature, extent and reparability of that damage.
21.1.3 If claim is about the cost of replacement of an individual item which forms part of a claim for
compensation for damage to Baggage, no expense is to be incurred without prior written
approval of the Carrier. This requirement will not apply where the total cost of replacement of
all items does not exceed US$50 or PKR equivalent. Proof of purchase of all replacement items
must accompany the claim. Proof of purchase will not be required in relation to any item which
costs less than US$5 or PKR equivalent.
21.1.4 For all claims for compensation concerning Baggage, the claimant must provide the information
required hereunder or that may be requested to assess the eligibility of the claim for
compensation and the amount of any compensation payable.
21.1.5 The claimant will be required to sign a statement of truth regarding the facts of the claim for
damage to Baggage before any compensation is paid.
21.1.6 Failure by the claimant to fully comply with the relevant requirements of this Article may
adversely affect the amount of any compensation which may be paid.
21.1.7 Acceptance of compensation by the claimant will absolve us from any further liability.
21.1.8 If no complaint is made within the times aforesaid, no claim shall lie against us, save in case of
fraud on our part. The prompt notice is needed to assist us in gathering evidence to determine
validity of the claim.
(Limits of Liability and Time Limits are based on the Applicable Law)

ARTICLE 22 — ADVICE TO INTRNATIONAL PASSENGERS ON LIMITATION OF LIABILITY

Where your journey involves an ultimate destination or stop in a country other than the country
of origin, you are advised to be aware of the Applicable Law including any rule entirely within
the country of origin or destination.
Where covered by Applicable Law, the airline is liable for proven damages for death or personal
injury in respect of such damage up to a maximum of the National Currency Equivalent of
100,000 SDRs, any defense to liability based on proof that they have taken all necessary
measures will not apply. Where no such provisions are included in the airline's Conditions of
Carriage, please note that; (i) for such Passengers on a journey to from or with an agreed
stopping place in the USA, the applicable law and special contracts of carriage embodied in

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 applicable Tariffs provide that the liability of certain airlines, parties to such special contracts,
for death of or personal injury to Passengers is limited in most cases to proven damages not to
exceed US$75,000 per Passenger, and that this liability up to such limit will not depend on
negligence on the part of the airline; and (ii) for such Passengers traveling by an airline not a
party to such special contracts or on a journey to which the law applies which is not to/from or
having an agreed stopping place in the USA, the liability of the airline for death or personal injury
to Passengers is limited in most cases to US$10,000 or US$20,000; and (iii) some countries
impose higher limits than those stated in (i) and (ii).

ARTICLE 23 — INTERPRETATION
23.1 We will use reasonable efforts to make correct decisions about the interpretation of applicable
laws, regulations, orders or governmental policy for the purposes of Article 8 (our right to refuse
carriage), and 12 (your conduct aboard aircraft). Sometimes such decisions may have to be made
in circumstances where limited time is available and no proper opportunity exists to carry out
any or sufficient enquiries. As a result, any such decision made by us will be final and binding on
you even if subsequently proved to be incorrect, provided that at the time we made our decision
we had reasonable grounds for believing that it was correct.
23.2 Where we expressly state in these Conditions of Carriage that you must comply with Applicable
Law or applicable governmental, ICAO or IATA requirements, you must make sure that you
comply with such Applicable Law or requirements at all times and especially on the date or dates
of your carriage.
23.3 All dates and periods of time referred to in these Conditions of Carriage will be ascertained in
accordance with the Gregorian calendar.
23.4 The title of each Article of these Conditions of Carriage is for convenience only, and is not to be
used for interpretation of the text.

AIR SIAL LIMETED

All rights reserved

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