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English 1: Purpose of Communication and Workplace Communication Learning Objectives
English 1: Purpose of Communication and Workplace Communication Learning Objectives
English 1: Purpose of Communication and Workplace Communication Learning Objectives
MODULE 11
Purpose of Communication and Workplace Communication
Learning Objectives
At the end of the lesson, the student should be able to:
1. Discuss the various communication fundamentals that
comprise successful communication;
2. Identify the important purposes of communication;
3. Explain the importance of communication in
business/workplace;
4. Distinguish the importance of effective workplace
communication;
5. Identify the different barriers to communication in the
workplace;
6. Demonstrate the different direction/flow of
intraorganizational Module
communication
11 in the
workplace/business;
7. Classify the forms and levels of feedback;
8. Differentiate the written communication materials for the
workplace.
Communication Fundamentals
1. Know your Purpose
Why are you speaking? You need to have a specific purpose in mind. A
purpose is an exact statement of what you want your audience to
understand, to do, or to believe. You may want to entertain, inform, or
persuade your audience.
How will you put your ideas together? Create an outline to diagram
how your communication will be organized. Your outline should
help you ensure that you don’t omit any vital information.
Purposes of Communication
1. Ethos: This is the Greek word for “character”. Here, the speaker
attempts to persuade others by using authoritative and
trustworthy course or support of the message. (The speaker is a
credible, a good person who knows what he is talking about)
Workplace Communication
MODULE
ENGLISH 1 PURPOSIVE COMMUNICATION
According to Leigh Richards, there are many barriers to communication that exist
in any organization, but some are more pervasive and more common than others.
Barriers can be environmental or personal and may include such things as noise (real or
internal ), bias, cultural differences or even differences in roles, or levels of authority,
within the organization.
1. Noise: Noise can be either internal or external. Internal noise represents the
internal self-talking that we all do. External noise can include other
conversations, traffic noise or anything that interferes with our ability to
maintain focus.
4. Bias: Biases can be based on our preconceived beliefs (e.g. millennials don’t
respond well to criticism ) or based on impressions we form of people as we
interact with them.
Barriers are inevitable; hence, in order to work well in a team and in a company,
you need to listen properly, avoid jargons, keep an open mind and be aware of cultural
differences.
a. time-saving;
b. facilitates coordination of the task;
c. facilitates cooperation among team members;
d. provides emotional and social assistance to the organizational
members;
e. helps in solving various organizational problems;
f. a means of information sharing; and
g. can also be used for resolving conflicts of a department with other
department or conflicts within a department.
b. Must have an ear for details to record accurately. Must also multi-task
effectively to participate in the meeting while recording the minutes.
1. Concise notes
2. Informative notes
Activity 1
Directions: On the blank before the number, write T if the statement is true and if
false, write F and the word/s that will make the statement correct.
Activity 2
Directions: On the space provided before each number, write IN if the purpose is
to inform, PE if to persuade, and AR if to argue.
__________10.Insisting that the government should still implement the curfew for
people who are 18 years old and below.
Activity 3
Directions: Answer the following questions briefly. Write your answers on the
space provided for.
2. What are the two structures of the channels of communication? Differentiate these
two structures.
______________________________________________________________________
__________________________________________________________________
__________________________________________________________________
______________________________________________________________
Activity
Activity34
_______________ 3. Mr. Cruz, a very young project leader attended a training but he
found the resource speaker so boring because the techniques
that he is discussing are obsolete for him.
_______________ 4. The president of the company didn’t listen to the suggestions
of the other employees. He feels that he is more capable and
competent that his subordinates.
_______________ 5. The secretary did not get the message of the lawyer because
the lawyer used words that were commonly used only in the
Law firm.
Activity
Activity45
Activity 6
Column A Column B
References:
Antonino, Maria Teresa Munji et.al ( 2018). Purposive Communication. Malabon City:
Mutya Publishing House Inc.