1. This is responsible for producing the goods or providing the services offered by the organization.

-operations
2. Refers to methods, procedures, and equipment used to produce goods and provide services.
They include not only processes within an organization but also supply chain
-Process Technology
3. Discuss/explain management technology and globalization in the context of operations
management
4. Qualitative approached to problem solving often embody an attempt to obtain mathematically
optimal solutions to managerial problems.
-true
5. Evaluation of alternative investments in plant and equipment does not require inputs from both
operations and finance people
-false
6. It itivities that provide some combination of time, location form or psychological value
- Services
7. This refers to the ability of an organization to respond quickly to demands or opportunities. It is
a strategy that involves maintaining a flexible system that can quickly respond to changes in
either the volume of demand or changes in product/service offering.
-Agility
8. Where the specific management movement heavily emphasized the technical aspects of work
design, the human relations movement emphasized the importance of the human element in
job design.
-true
9. It is responsible for securing financial resources at favorable prices and allocating those
resources throughout the organization, as well as budgeting, analyzing investment proposals,
and providing funds for operations.
-Finance
10. Is the sequence of organizations, their facilities, functions, and activities that involved in
producing and delivering a product or service?
-Supply chain
11. Working together successfully means that all members of the organization understand not only
their own rule but they also understand the roles of corporation.
-true
12. Although goods and services often go hand in hand, there are some very basic differences
between the two, differences that impact the management of the goods portion versus
management of the services portion
-true
13. In nonprofit organization, the value outputs is their value to the society, the greater the value
added the greater the effectiveness of those operation.
-true
14. Product designs are often difficult to patent than service designs and some services cannot be
patented, making them easier for competitors to copy.
 -false
15. Occurs in all business processes. It can be due to variety or variability.
-Variation
16. Managers use metrics to manage and control operation. These are many metrics in use,
including those related to profits, cost, quality, productivity, assets, inventories, schedules and
forecast accuracy.
-true
17. . These are the core processes that make up the value stream
- Operational processes
18. Recognized the value of nonmonetary rewards to motivate workers and developed a widely
used system for scheduling, called Gantt charts.
- Henry Gantt
19. Firms use the money generated by value added for research and development, investment in
new facilities and equipment, worker salaries and profits
-true
20. The greater the variety of goods and services, the greater the variation in production or service
requirements
-true
21. The necessary funding of operations and the amount and timing of funding can be important
and even when they have more funds. Careful planning can help avoid cash flow problem
-false
22. This is responsible for assessing consumer wants and needs, and selling and promoting the
organization’s goods or services.
- Marketing
23. The purchasing department is often called on mediate vendors for quality, reliability, service,
price and ability to adjust to changing demand of the supplier, purchasing is also involved in
receiving and inspecting the purchased goods
-False
24. Whether operations management is your major or not the skill set you gain studying operations
management will serve you well in your studies.
-true
25. The ideal situation for a business organization is to achieve an economic match of supply and
demand
-TRUE
26. Was an industrial engineer who is often referred to as the father of motion study. He developed
principles of motion economy that could be applied to incredibly small portions of task.
- Frank Gilbreth
27. The chief role of an operational manager is that of planner and decision maker. In this capacity
the operations manager exerts considerable influence over the degree to which the goals and
objectives of the organization are realized
-false
28. An era brought widespread changes to the management of factories. The movement was
spearheaded by the efficiency engineer and investor
-industrial revolution
29. It is part of business organization that is responsible for producing goods and services
-Opertion
30. Look like their real life counterparts. The advantage of these models is their visual
correspondence with reality.
- Physical models.
31. The movement was spearheaded by the efficiency engineer and inventor, who is often referred
to as the father of scientific management
- Frederick Winslow Taylor
32. are physical items that includes raw materials, parts, subassemblies such as motherboards that
go into computers, and final products such as cellphones and automobiles
-GOODS
33. it refers to the application of scientific knowledge to the development and improvement of
goods and services
-scientific management
34. a key aspect of operation management is process management. A process consists of one or
more actions that transform inputs into output
-true
35. Refers to the science and use of computers and other electronic equipment to store, process,
and send information
- Information Technology
36. Applied Taylor’s ideas to organization structure and encouraged the use of experts to improve
organizational efficiency. He testified in a congressional hearing that railroad could save a
million dollars a day by applying principles of scientific management
- Harrington Emerson
37. It has the responsibility for procurement of materials, supplies and equipment. Close contact
with operations is necessary to ensure correct quantities and timing of purchases
- Purchasing
38. It involves decisions that relate to system capacity, the geographic location of facilities, the
arrangement of department and placement of equipment
-Process design SYSTEM DESIGN PAG ASA CHOICES
39. These govern the operation of the entire organization
- Upper management
40. It is the term used to describe the difference between the cost of inputs and the value or price
of outputs
- Value-added
41. It is often concerned with scheduling, performance standards, work methods, quality control,
and material handling
-  Industrial Engineering
42. It has responsibility for procurement of materials, supplies and equipment. Close contact with
operations is necessary to ensure correct quantities and timing purchases
-Purchasing