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quality or if further clarification is required and to validate authenticity of your submitted work.
 QUESTION 1

Go to https://www.fairwork.gov.au/employee-entitlements/national-employment-standards and
identify the award provisions for:

1. Leave including shift workers (50 – 75 words)

Full time and part time employees get 4 weeks of annual leave. Based on their ordinary hours

of work. To get 5 weeks of annual leave a shiftworker has to be:

- A 7 day shiftworker.
- Employed in a business where shift are continuously rostered 24 hours a day. 7 days a
week and is regularly rostered to work those shifts.
- Regularly rostered to work on Sundays and public holidays.

2. mandated breaks between shifts (25 – 50 words)

Employees have to get a minimum break of 10 hours between finishing workon one day and
starting work the next day.

An employer can reduce the break to 8 hours when there is a changeover of rosters.

3. maximum allowed shift hours (75 – 100

words) full time maximum hours

the maximum number of ordinary hours a full time employee can work is

- 11.5 hours in a day

- 10 hours in a day, if the employee is under 18 years old
- Average of 38 hours over 4 weeks.

part time maximum hours

the maximum number of ordinary hours a part time employee can work is

- 11.5 hours in a day

- 10 hours in a day, if the employee is under 18 years old

- less than 38 hours in a week

4. standard, overtime and penalty pay rates (25 – 50 words)

-100% mon-fri, 125% sat and 175% sun for full time and part time employees
.2 of .
- for casuals 125% mon- fri, 150% sat, 175% sun

- an apprentice under the age of 18 years must not, without their consent, be required to work overtime.

QUESTION 2

You employ 3 chefs. John is casual, Jack is part-time and Chenelle is employed full time. They all
arrive for the morning shift. After 1 hour a storm hits the restaurant and the power goes off. The
manager informs staff that they shall clean up and leave as power will be off at least for 2 days.
After 1.5 hours all staff leave.
What is their pay entitlement for that day? (25 – 50 words)

Each time a full time, part time or casual employee works they have to be given at least:

- 6hours in a day, for full time

- 3hours in a row, for part time
- 2hours in a row, for casuals

QUESTION 3

Sick and carers (25 – 50 words)

All employees other than casuals are entitled to 10 days per year and pro-rata thereof for part time.
Carer’s leave applies to direct family, e.g. spouse suffers a life -threatening illness or injury or
dies. All employees are entitled to 2 days compassionate leave on each occasion a family member
dies or suffers a life- threatening illness or injury. Evidence must be provided if requested by
employer.

Compassionate reasons (25 – 50 words)

Compassionate leave can be taken when a member of the immediate family e.g. spouse, children
grand- children, sibling, parents and grandparents and all of these of the spouse suffers a life-
threatening illness or injury or dies. All employees are entitled to 2 days compassionate leave on
each occasion a family member dies or suffers a life- threatening illness or injury. Evidence must be
provided if requested by employer.

Injury and rehabilitation of injured workers (10 – 25 words)

Is covered through worker’s compensation insurance for all employees

.3 of .
Jury service (25 – 50 words)

An employee, other than a casual employee, has to be paid “make-up pay” for the first 10 days of
jury selection and jury duty. Make-up pay is the difference between any jury duty payment the
employee receives from the court and the employee’s base pat rate for the ordinary hours they
would have worked. The employer may request evidence that the employee has taken all parts to
obtain duty pay and of the total amount of jury pay they will or have received for that period.

Long service (25 – 50 words)

Each employee is entitles to long service leave after working for the same employer for 10 years or
more. Specific entitlement and conditions vary from state to state.

Maternity or paternity (50 – 75 words)

All employees are eligible for parental leave if they:

-Have worked for their employer for at least if they:

*before the date or expected date of birth if the employee is pregnant

*before the date of the adoption

*when the leave starts

-have or will have responsibility for the care of a child .

Study (50 – 75 words)

All employees subject to a training agreement, indenture etc. are entitled to be released for study at
full pay. All training fees charged by an RTO for prescribed course and the cost of all prescribed
textbooks for the apprenticeship, which are paid by an apprentice, shall be reimbursed by the
employer within six months of the commencement of the training provided by the RTO, whichever
is the later, unless there is unsatisfactory progress.

QUESTION 4

One requirement of a business is to maintain and administer rostering records. Use the ‘Weekly
time and wage records template’ downloaded from Fair Work website and

1. Complete the timesheet using the following information:

 hannah (Level 6 cook (tradesperson) grade 5) – will be working from 13.30 – ..00 on Mon, from
6.00 – 14.30 on Thurs, Fri and Sat and from 15.30 – ..00 on Sun at FUTURA Hotel.

Employer and employee details

Hours worked

Employer’s name:
Futura Hotel

Hannah
Employee’s name:

Pay period: 18/11/2019-24/11/2019 Pay date: 25/11/2019

1. Complete the superannuation info (any fund) and tax deductions information
QUESTION 5

What are the requirements for time and wage records? How long these records must be kept?
(25 – 50 words)

- Employers have to keep time and wages records for 7 years.

- Time and wages records have to be:

• Readily accessible to a fair work inspector

• Legible
• In English

.6
QUESTION 6

What is the importance of rosters for efficiency in an organization and how can a roster be used to
control staff costs? (50 – 75 words)

Rosters assist in determining the number of staff and the skill mix required to manage and perform
the scheduled activities for a given period. Rosters may be consistent e.g. in an organization where
activities are to more or lesser extent cyclic or greatly vary e.g. in a large function center with
varying activities and volumes.

QUESTION 7

Provide 3 examples for benefits for using a social and cultural skill mix in the hospitality industry:
(50 – 75 words)

1. The ability of staff to overcome language barriers and increase provisions of customer
service when dealing whit e.g. tourists from countries where staff originate or speak the
language.
2. Contributing to the potential provision of an international team e.g. an international
chain where most languages and cultures are represented to offer service excellence.
3. Balance amongst teams in terms of cultural awareness, attributes and beliefs.

QUESTION 8

Provide 3 examples for different religious and cultural beliefs of staff commonly working in the
TH&E industry and how these religions potentially need to be accommodated for when preparing
rosters: (50 – 75 words)

1. Judaism may require rostered time off on the sabbath

2. Muslims routines may need to be considered during the Ramadan
3. Indigenous Australians may need require time off cultural celebrations, family members special
needs etc.

Part 1. Consult team members before rostering.

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Fatimah Ahmad

Position Service Staff / Kitchen Hand

Date 23/11/2019
I am available to work the following days and times:
.7 of .
 Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday O

Tuesday O

Wednesday O

Thursday O

Friday O

Saturday O

Sunday O

Notes / comments

Sign

Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Hassan mutaz

Position Chef

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

.8 of .
 noon) pm)

Monday O O

Tuesday O O

Wednesday O O

Thursday O O

Friday O O

Saturday O O

Sunday O O

Notes / comments

Sign

Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Judu rasmus

Position Chef / shift supervisor

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday O O O
.9 of .
Tuesday O O O

Wednesday O O O

Thursday O O O

Friday o O O

Saturday

Sunday

Notes / comments

Sign

Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Liberty moro

Position Service Staff / Kitchen Hand

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday O O O

Tuesday O O O

Wednesday O O O
.10 of .
Thursday O O O

Friday O O O

Saturday O O O

Sunday O O O

Notes / comments

Sign

Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Rhiju singh

Position Head chef / shift supervisor

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday O O O

Tuesday O O O

Wednesday O O O

Thursday O O

Friday O O O
.11 of .
Saturday O O

Sunday O O

Notes / comments

Sign

Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Ta glynn

Position Chef

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday O O

Tuesday O O

Wednesday O O

Thursday O O

Friday O O

Saturday O O

Sunday O O
.12 of .
Notes / comments

Sign

Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Uttham singh

Position Service Staff / Kitchen Hand

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday O O O

Tuesday

Wednesday O O O

Thursday O O O

Friday

Saturday O O O

Sunday

Notes / comments

.13 of .
Sign

Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Veriderjeet singh

Position Service Staff / Kitchen Hand

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday

Tuesday

Wednesday O O O

Thursday O O O

Friday O O O

Saturday O O O

Sunday

Notes / comments

Sign
.14 of .
Date 23/11/2019

EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Verona blurton

Position Chef / shift supervisor

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday

Tuesday

Wednesday O O O

Thursday O O O

Friday O O O

Saturday O O O

Sunday O O O

Notes / comments

Sign

Date 23/11/2019

.15 of .
EMPLOYEE: Show the times and days you are available for work. Whenever your schedule
changes, request this using “Temporary Roster Availability Form, complete it and return it to your
manager or supervisor. Any changes must be presented to a manager or supervisor 14 days in
advance.

Name Zandra burge

Position Service Staff / Kitchen Hand

Date 23/11/2019

I am available to work the following days and times:

Morning Afternoon Evening

(6:00 am – 12:00 (12:00 noon – 5:00 (5:00 pm – 10:00 pm)

noon) pm)

Monday O

Tuesday O

Wednesday O

Thursday O

Friday O

Saturday O

Sunday O

Notes / comments

Sign

Date 23/11/2019
PART 2
PREPARE ROSTERS
 WEEK 1

Name Time WEEK 1

Mon Tue Wed Thu Fri Sat Sun
Rhiju Singh 6.00 AM – 10.00 PM X X X
6.00 AM – 5.00 PM X X X
Judu Rasmus 6.00 AM – 10.00 PM X X X X
Verona Blurton 6.00 AM – 10.00 PM X X X X
Hassan Mutaz 12.00 AM – 10.00 PM X X X X X X
Liberty Moro 6.00 AM – 10.00 PM X X X X X
Veriderjeet Singh 6.00 AM – 10.00 PM X X X X
Uttham Singh 6.00 AM – 10.00 PM X X X
Zandra Burge 12.00 AM – 5.00 PM X X X X X
Fatimah Ahamd 5.00 PM – 10.00 PM X X X X X
Ta Glynn 6.00 AM – 5.00 PM X X X X X X X

WEEK 2
Name Time WEEK 2
Mon Tue Wed Thu Fri Sat Sun
Rhiju Singh 6.00 AM – 10.00 PM X X X X
6.00 AM – 5.00 PM X X
Judu Rasmus 6.00 AM – 10.00 PM X X X X
Verona Blurton 6.00 AM – 10.00 PM X X X X
Hassan Mutaz 12.00 AM – 10.00 PM X X X X X X
Liberty Moro 6.00 AM – 10.00 PM X X X X X
Veriderjeet Singh 6.00 AM – 10.00 PM X X X X
Uttham Singh 6.00 AM – 10.00 PM X X X
Zandra Burge 12.00 AM – 5.00 PM X X X X X
Fatimah Ahamd 5.00 PM – 10.00 PM X X X X X X X
Ta Glynn 6.00 AM – 5.00 PM X X X X X X X

WEEK 3
Name Time WEEK 3
Mon Tue Wed Thu Fri Sat Sun
Rhiju Singh 6.00 AM – 10.00 PM X X X
6.00 AM – 5.00 PM X X X
Judu Rasmus 6.00 AM – 10.00 PM X X X X
Verona Blurton 6.00 AM – 10.00 PM X X X X
Hassan Mutaz 12.00 AM – 10.00 PM X X X X X X
Liberty Moro 6.00 AM – 10.00 PM X X X X X
Veriderjeet Singh 6.00 AM – 10.00 PM X X X X
Uttham Singh 6.00 AM – 10.00 PM X X X
Zandra Burge 12.00 AM – 5.00 PM X X X X X
Fatimah Ahamd 5.00 PM – 10.00 PM X X X X X X
Ta Glynn 6.00 AM – 5.00 PM X X X X X X

PART 3

COMMUNICATE ROSTERS

Task 1

Dear. Kitchen members

The roster has been filled out for three weeks and I have provided it via this email to inform
you all about your location and work hours. If you have any problems with working hours,
please contact my office directly or by email. If you have checked your three-week roaster,
please reply to me. I hope to lead Kitchen for the next three weeks.

Thank you.
Regards, Rhiju Singh

Confirmation about that everyone receives the roster:

Staff Member Shift Type Received
Judu Rasmus Chef ✓
Verona Blurton Chef ✓
Hassan Mutaz Chef ✓
Ta Glynn Chef ✓
Liberty Moro Service Staff ✓
Veriderjeet Singh Service Staff ✓
Uttham Singh Service Staff ✓
Zandra Burge Kitchen Hand ✓
Fatimah Ahmed Kitchen Hand ✓
 Task 2

(RE-WORK ROSTER) WEEK 3

By RHIJU SINGH

Name Time WEEK 3

Mon Tue Wed Thu Fri Sat Sun

Rhiju Singh 6.00 AM – 10.00 PM X X X X X
6.00 AM – 5.00 PM X X X
Judu Rasmus 6.00 AM – 10.00 PM X X X X X
Verona Blurton 6.00 AM – 10.00 PM X X X
Hassan Mutaz 12.00 AM – 10.00 PM X X X X X
Liberty Moro 6.00 AM – 10.00 PM X X X X
Veriderjeet Singh 6.00 AM – 10.00 PM X X X X
Uttham Singh 6.00 AM – 10.00 PM X X X
Zandra Burge 12.00 AM – 5.00 PM X X X X X
Fatimah Ahamd 5.00 PM – 10.00 PM X X X X X X
Ta Glynn 6.00 AM – 5.00 PM X X X X X X

PART 4

ADMINISTER SHIFT RECORDS

CONSULT TEAM MEMBERS AFTER ROSTERING
TAKE ACTION TO IMPROVE ROSTER PROCESS
TASK 1

Employee’s Name : Rhiju Singh

Position : Head Chef/ Shift Supervisor Date : 26/11/2019
Start time : 5:30 AM Finished Time : 6:00 PM
Break Start : 3:30 PM Break Finish : 4:30 PM
Total : 11hrs 30mins.

Employee’s Name : Fatimah Ahmad Supervisor : Rhiju Singh

Position : Service Staff / Kitchenhand Date : 26/11/2019
Start time : 5:00 PM Finished Time : 10:25 PM
Break Start : no Break Finish : no
 Total : 5 hrs 25mins.
Employee’s Name : Hussan Mutaz Supervisor : Rhiju Singh
Position : Chef Date : 26/11/2019
Start time : 10:00 AM Finished Time : 10.15 PM
Break Start : 3:00 PM Break Finish : 4:00 PM
Total : 11 hrs 15mins

Name MON TUE WED THU FRI SAT SUN Total

Rhiju Singh 11 11 11 6 11 6 6 60
Judu Rasmus 8 11 10 11 11 52
Verona Blurton 11 11 11 33
Hassan Mutaz 5 6 6 5 6 28
Liberty Moro 10 11 10 11 44
Veriderjeet Singh 11 11 11 33
Uttham Singh 10 10 10 10 40
Zandra Burge 6 6 6 5 23
Fatimah Ahamd 5 5 6 5 6 5 32
Ta Giynn 5 5 6 6 6 6 5 39

An unexpected situation has occurred, and someone has to pre-accept a replacement to fill in.

Name Time WEEK 3

Mon Tue Wed Thu Fri Sat Sun
Rhiju Singh 6.00 AM – 10.00 PM X X X X
6.00 AM – 5.00 PM X X X
Judu Rasmus 6.00 AM – 10.00 PM X X X X X
Verona Blurton 6.00 AM – 10.00 PM X X X X
Hassan Mutaz 12.00 AM – 10.00 PM X X X X X X
Liberty Moro 6.00 AM – 10.00 PM X X X X X
Veriderjeet Singh 6.00 AM – 10.00 PM X X X X
Uttham Singh 6.00 AM – 10.00 PM X X X
Zandra Burge 12.00 AM – 5.00 PM X X X X X
Fatimah Ahamd 5.00 PM – 10.00 PM X X X X X X
Ta Glynn 6.00 AM – 5.00 PM X X X X X X X

Name Time WEEK 3

Mon Tue Wed Thu Fri Sat Sun
Rhiju Singh 6.00 AM – 10.00 PM X X X X
6.00 AM – 5.00 PM X X X
Judu Rasmus 6.00 AM – 10.00 PM X X X X X
Verona Blurton 6.00 AM – 10.00 PM X X X X
Hassan Mutaz 12.00 AM – 10.00 PM X X X X X X
Liberty Moro 6.00 AM – 10.00 PM X X X X X
Veriderjeet Singh 6.00 AM – 10.00 PM X X X X
Uttham Singh 6.00 AM – 10.00 PM X X X
Zandra Burge 12.00 AM – 5.00 PM X X X X X
Fatimah Ahamd 5.00 PM – 10.00 PM X X X X X X
Ta Glynn 6.00 AM – 5.00 PM X X X X X X X

The above list details the employee's time. However, unexpected employee
illnesses, vacations, etc. will often require replacement with other employees.
Therefore, we should have a list of employees that can be replaced in advance,
and we should quickly improve the problem. In addition, employee rest may vary
from situation to situation and may be omitted. Therefore, managers, or the
managers of the head chef, must set the exact time. If you have any additional
ideas, please contact us.
This will lead to more improvements coming true and good results.

Outcomes of meeting with the team members gives :-

❖ Outstanding Student Experience

❖ Strong Industry Relationships and Partnerships
❖ Sustainability, Capability and Capacity
❖ Community and Social Responsibility
❖ Growing our Business

Discussion in the meetings :-

• Continuously improving our management system

• Controlling the environmental impact of our activities and services
• Supporting local communities through socio-economic initiatives and life
culture preservation
• Carrying out actions to promote equal opportunities
• Complying with legal requirements, regulations and company’s
policies and procedures, and
• Fulfilling our own organisational goals and objectives

TASK 2
Meeting agenda:

Date 7 Setember,2020 Time 10:00 am – 11:00am

Meeting
Type
The Naja Group of
Colleges
Location Lecture
Meeting Called By
Rhiju Singh Time 1 Hour
Meeting Purpose Discuss about rostering problems
 Attendees All staff members
Other Present
Time: Agenda Item: Discuss the efficiency by: Rhiju Singh
10:00am -11:00am of the operation
10:00 – 10:05 Arrivals and welcome
10:05 – 10:20 List of Questions to be discussed:
• What are the measures to be taken to improve the proper scheduling?
• What type of task should be assigned to the staff members?
• How could the overheads be reduced?
• What amount of rest is needed between shifts?
• • What are the plans to be made in advance so that effortless operations can
take place?

10:20 – 11:00 Ways to improve roaster process:

• Appoint new casual staff if possible
• Offer extra shift to the staff who is already working
• Swop the roster between the staff members
• Divide the task among the team members in case of shortage of staff
• Except in case of emergency, if any staff member needs day- off
then they need to inform at least 4 hours before.
• Busy shifts should be allocated to experienced staff members in order
to allow them to carry out effective operations.

TASK 3
Email:

Dear Stanley,
I am composing this email to advise you about the challenges which we are looking
in the Saturday roaster.
To evade similar sort of issues later on we have to make changes as follows:
Online roaster programming where staff can refresh their accessibility and offer the
list. Programmed check in and out programming hardware.

Have a greater pool of workers to handle the issue of staff

lack. Thank you

Regards Rhiju Singh

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