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  • Customer Service: Sold To: Ship To: Contact Details

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    Muhammad awaludin syah
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    - A customer service report was created for work order WO-03640498 regarding a Philips Allura Xper FD10 system at RS Sultan Agung Semarang that was unable to turn on. - An onsite engineer found that the system was functioning normally but the error log showed a previous low voltage error. The engineer recommended replacing the power distribution module and oil circulation unit. - The engineer performed maintenance on the system and the hospital was advised to establish a continuous service agreement.

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    - A customer service report was created for work order WO-03640498 regarding a Philips Allura Xper FD10 system at RS Sultan Agung Semarang that was unable to turn on. - An onsite engineer found that the system was functioning normally but the error log showed a previous low voltage error. The engineer recommended replacing the power distribution module and oil circulation unit. - The engineer performed maintenance on the system and the hospital was advised to establish a continuous service agreement.

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    19 views2 pages

    Customer Service: Sold To: Ship To: Contact Details

    Uploaded by

    Muhammad awaludin syah
    - A customer service report was created for work order WO-03640498 regarding a Philips Allura Xper FD10 system at RS Sultan Agung Semarang that was unable to turn on. - An onsite engineer found that the system was functioning normally but the error log showed a previous low voltage error. The engineer recommended replacing the power distribution module and oil circulation unit. - The engineer performed maintenance on the system and the hospital was advised to establish a continuous service agreement.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Customer Service

    Report
    Work Order: WO-03640498

    Document Number: WO-03640498_1


    Date of Issue: 14/06/2021

    Case Number: 0117673857

    Sold To: Ship To: Contact Details:


    RS Sultan Agung Semarang RS Sultan Agung Semarang PT Philips Indonesia Commercial
    Jl Raya Kaligawe Km.4 Jl Raya Kaligawe Km.4 Gedung CIBIS NINE, Lantai 10
    50112 Semarang 50112 Semarang Jl. TB Simatupang no. 2
    Jawa Tengah Central ID Jawa Tengah Central ID Cilandak Timur-Pasar Minggu
    Jakarta Selatan 12560
    Indonesia
    Phone: 0800-140-1493
    Email: customer.care.id@philips.com

    CUSTOMER DETAILS
    Contact: Bapak Sifak Islam Sultan Agung Phone: +6285640403401
    Email: zahirzansyifak@gmail.com Mobile: Not Applicable
    WORK DETAILS
    Engineer Name: Sahat Lumbanraja Contract Number: Not Applicable
    Created Date: 09/06/2021 Service Plan: Not Applicable
    Priority: 3-System Restricted Warranty: Not Applicable
    Event Type: Incident Customer Purchase Order Number: BL.120
    715288
    EQUIPMENT DETAILS
    Product: Allura Xper FD10 722026 Serial Number: 148
    Installed Product ID: 63286031 TechIdentNo: Not Applicable
    Customer Inventory Number: Not Applicable UDI: Not Applicable
    Room/Dept: Not Applicable
    Reported Problem: system cannot turn on
    Device Status: The system fully meets specification and returned to use
    LABOR DETAILS
    Labor Activity Type Service Activity Start Date And Time End Date And Time Duration (In Hours)
    Work Onsite Service 14/06/2021 10:30 AM 14/06/2021 04:00 PM 5.50
    Total Duration: 5.50

    ENGINEER NOTES
    Type Description Created Date Created By
    When arrive onsite found system was normal and used for
    patient. Cek error log found that low voltage error on 9 june.
    Suspected PDM has quality degraded. Recommended to
    Diagnostic performed by replace PDM. 11/06/2021 Sahat Lumbanraja
    Engineer When checking system also found that Oil CU need to
    replace due color become brown.
    Due to last maintenance is on 2016. Need to do Planned
    Maintenance. Recommended hospital to have CSA.
    Philips Representative Signature: Customer/Client Signature:
    _____________________ _____________________
    WO-03640498 Monday, June 14, 2021 2:04 PM WO-03640 WO-03640498 Monday, June 14, 2021 2:04 PM WO-03
    498 Monday, June 14, 2021 2:04 PM WO-03640498 Monda 640498 Monday, June 14, 2021 2:04 PM WO-03640498
    y, June 14, 2021 2:04 PM WO-03640498 Monday, June 14, Monday, June 14, 2021 2:04 PM WO-03640498 Monday
    2021 2:04 PM WO-03640498 Monday, June 14, 2021 2:04 , June 14, 2021 2:04 PM WO-03640498 Monday, June 1
    PM WO-03640498 Monday, June 14, 2021 2:04 PM WO-03 4, 2021 2:04 PM WO-03640498 Monday, June 14, 2021
    640498 Monday, June 14, 2021 2:04 PM WO-03640498 Mo 2:04 PM WO-03640498 Monday, June 14, 2021 2:04 P
    nday, June 14, 2021 2:04 PM WO-03640498 Monday, June M WO-03640498 Monday, June 14, 2021 2:04 PM WO-
    14, 2021 2:04 PM WO-03640498 Monday, June 14, 2021 2: 03640498 Monday, June 14, 2021 2:04 PM WO-036404
    04 PM WO-03640498 Monday, June 14, 2021 2:04 PM WO- 98 Monday, June 14, 2021 2:04 PM WO-03640498 Mon
    03640498 Monday, June 14, 2021 2:04 PM WO-03640498 day, June 14, 2021 2:04 PM WO-03640498 Monday, Ju
    Monday, June 14, 2021 2:04 PM WO-03640498 Monday, Ju ne 14, 2021 2:04 PM WO-03640498 Monday, June 14,
    ne 14, 2021 2:04 PM WO-03640498 Monday, June 14, 202 2021 2:04 PM WO-03640498 Monday, June 14, 2021 2:
    1 2:04 PM WO-03640498 Monday, June 14, 2021 2:04 PM 04 PM WO-03640498 Monday, June 14, 2021 2:04 PM
    Engineer Name: Sahat Lumbanraja Customer Name: Pak Sifak Ipsrs
    Date: 14/06/2021 3:04 PM Date: 14/06/2021 3:04 PM
    Work Order: WO-03640498
    PT Philips Indonesia Commercial
    Gedung CIBIS NINE, Lantai 10
    Jl. TB Simatupang no. 2
    Cilandak Timur-Pasar Minggu
    Jakarta Selatan 12560
    Indonesia

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