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01.15.19
Module 5:
Pricing and Support
Isabel Huerga Ayza
Senior Technical Account Manager
AWS

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Agenda

Fundamentals of Pricing

Total Cost of Ownership (TCO) Calculator

AWS Support Plans

Training

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© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
AWS Pricing Model

Pay-as-you-go

Pay less when you reserve

Pay even less per unit by using more

Pay even less as AWS grows

AWS Free Tier

No Extra Charge

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Pay-As-You-Go

Pay only for the services you consume, with no large upfront expenses

Lower variable costs

Pay only as long as you need the service

Adapt to changing business needs

Redirect focus on innovation and invention

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Pay Less When You Reserve

Save up to 75% with Reserved Instances (RI)

• All Upfront Amazon Amazon

RDS Redshift
• Partial Upfront
Amazon EC2
• No Upfront payments
Amazon Amazon
ElastiCache Elasticsearch
Service

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Pay Less By Using More

Realize volume-based discounts

Savings as usage increases

Tiered pricing for services (for example, Amazon S3, Amazon EC2)

No charge for inbound data transfer

Storage services options

Go to http://aws.amazon.com/pricing/ for details.

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Pay Even Less as AWS Grows

As AWS grows:

• Focuses on lowering cost of doing business

• Passes savings from economies of scale down to you

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Custom Pricing

Meet varying needs through custom pricing

Available for high-volume projects with unique requirements

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AWS Free Tier

AWS Free Tier helps customers get started in the cloud

For more details, see: https://www.aws.amazon.com/free

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No Extra Charge

AWS services for no additional charge:

• Amazon VPC

• AWS Elastic Beanstalk

• AWS CloudFormation

• AWS IAM

• Auto Scaling

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© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
AWS TCO Calculator

Use the TCO calculator to:

• Estimate cost savings

• Use detailed reports

• Modify assumptions

Accessing the TCO Calculator: https://awstcocalculator.com

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© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
AWS Support

• Proactive guidance

Technical Account Manager (TAM)

• Best practices

Trusted Advisor

• Account assistance

AWS Support Concierge

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AWS Support Plans

AWS Support offers four support plans:

• Basic Support
• Developer Support
• Business Support
• Enterprise Support

https://aws.amazon.com/premiumsupport/compare-plans

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Basic Support

• 24x7 access to customer service, documentation, whitepapers and support forums

• Access to the 7 core Trusted Advisor checks

• Access to the Personal Health Dashboard

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Developer Support

• Business hours email access to Technical support

• 2 case severities for non production workloads:

General Guidance, System Impaired

• One primary contact

• General architectural guidance

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Business Support

• 24x7 Phone and chat access to technical support

• 2 additional case severities for production workloads:
Production System Impaired, Production System Down
• Support for multiple contacts, including IAM
• Full set of Trusted Advisor checks
• Architectural guidance that is contextual to your use-cases
• Support API and Third Party software support
• Infrastructure Event Management (for an additional fee)

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Enterprise Support

• 1 additional case severity for business-critical workloads:

Business-Critical System Down (highest)

• Consultative review and guidance based on your applications

• Access to Infrastructure Event Management, Well-Architected Reviews,

Operations Reviews and online self-paced labs

• Designated Technical Account Manager (TAM)

• Access to Concierge Support Team

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© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Build your Cloud Skills

Digital Training Classroom Training AWS Certification

Free, self-paced online Classes taught by accredited Exams to validate expertise with
courses built by AWS experts AWS instructors an industry-recognized credential

Ready to begin building your cloud skills? Get started at: https://www.aws.training/

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Training Options

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Role-Based Training

AWS Business Essentials AWS Technical Essentials

Classroom | Live or virtual | 1 day Classroom | Live or virtual | 1 day

Architecting on AWS Advanced Architecting on AWS

Classroom | Live or virtual | 3 days Classroom | Live or virtual | 3 days

Developing on AWS
Classroom | Live or virtual | 3 days
DevOps Engineering on AWS
Classroom | Live or virtual | 3 days
Systems Operations on AWS
Classroom | Live or virtual | 3 days

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Specialized Training

Security Engineering on AWS Migrating to AWS Big Data on AWS

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AWS Certification

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© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Certificate of Attendance

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Thank You for Attending AWSome Day Online Conference
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Thank you!
Isabel Huerga Ayza
@isahuerga

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