Assessment 1 NewBSBRES411 Student Assessment Tasks 31-10-18

Student Assessment Tasks
BSBRES411 Analyse and present research information

BSBRES411 Analyse and present research information Student Assessment Tasks
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Written Questions 8
Assessment Task 1 Instructions 10
Assessment Task 1 Checklist 12
Assessment Task 2 Research brief project 14
Assessment Task 3: Conduct, analyse and report on research 20
Page 2
Assessment Information
The assessment tasks for BSBRES411 Analyse and present research informationare included in this
Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment Plan
Assessment Task Overview
1. Written questions You must correctly answer all questions.
2. Research brief project You must research and write a brief to guide your research,
thendiscuss and finalise their research brief with the owner
of the company
3. Conduct, analyse and report on Youmust conduct research according to their brief and
research present the results.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement.Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Page 3
Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, BSBRES401 AT2 Draft Research Brief Joan Smith 20/10/18
Additional Resources
You will be provided with the following resources before you begin each Assessment Task.
Assessment Task 2.
 Information Policy and Procedures
 Research Brief Template
 Feedback Register
Assessment Task 3.
Page 4
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.
Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.
Assessment Task Information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required
Assessment Task Instructions

These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
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Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.
Do you understand your rights to re-assessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?  Yes  No
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date
Page 6
Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried out
according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response

My performance in this assessment task has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Page 7
Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of this assessment.
Submit
 Answers to all questions
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed,the assessor will explain why, and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Page 8
Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should put forward arguments for and
against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
Page 9
Assessment Task 1 Instructions
Provide answers to all of the questions below:
1. Summarise at least three procedures that can be used to restrict access to digital information.
2. Explain record keeping systems that can be used by businesses to ensure that records are safe
and secure.
3. Identify two ethical obligations that should be observed when conducting research.
4. Identify the Act that underpins privacy obligations and explain small businesses’ responsibility in
relation to privacy.
5. Explain primary data and list three ways in which primary data can be collected.
6. Explain secondary data and list three sources of secondary data.
7. Explain the principles of reliability and validity in relation to research.

Reliability and validity are concepts used to evaluate the quality of research. They indicate how
well a method, technique or test measures something. Reliability is about the consistency of a
measure, and validity is about the accuracy of a measure.
8. Outline the term standard deviation and its use in analysis of research data.
A standard deviation is a statistic that measures the dispersion of a dataset relative to its mean.
If the data points are further from the mean, there is a higher deviation within the data set; thus,
the more spread out the data, the higher the standard deviation.
9. Outline three differences between qualitative and quantitative research with regard to market
research objectives, sample size and data collection and analysis methods.
In brief, quantitative market research refers to the process of collecting large amounts of data
through surveys, questionnaires, and polling methods. Conversely, qualitative market research
involves determining customer motivation through close observation –– typically in a small
group or face-to-face encounter.
10. Outline the use of correlation analysis in research. Give an example to illustrate your answer.
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Correlation analysis in research is a statistical method used to measure the strength of the
linear relationship between two variables and compute their association. In other words, it's a
measure of how things are related. The study of how variables are correlated is called
correlation analysis. Some examples of data that have a high correlation: Our caloric intake and
Our weight.
11. Explain the following research strategies that can be used to identify sources of information and
the circumstances in which a business may use them:
a. Exploratory research
Exploratory research is defined as a research used to investigate a problem which is not
clearly defined. It is conducted to have a better understanding of the existing problem,
but will not provide conclusive results.
b. Ethnography
Ethnography, simply stated, is the study of people in their own environment through the
use of methods such as participant observation and face-to-face interviewing.
c. Causal research
Causal research, is the investigation of (research into) cause-relationships. Causal
research falls under the category of conclusive research, because of its attempt to
reveal a cause-and-effect relationship between two variables.
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Assessment Task 1 Checklist
Student’s name:
Completed
Did the student provide a sufficient and successfully
Comments
clear answer that addresses the
suggested answer for: Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
Page 12

Student Declaration
Student name
Student ID number
Student signature
Date
Assessor name
Assessor signature
Date
Feedback

Student signature
Date
Page 13
Assessment Task 2 Research brief project
Task summary
For this assessment task, you will be required to write a research brief for a case study company. You will
then participate in a meeting with the company’s owner to discuss your research brief and to seek approval
to conduct the research as outlined in thedocument.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks/other learning materials
 Research Brief Template
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Email with draft research brief attached.
 Email with revised research brief attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed,you will be asked to complete
further assessment to demonstrate competence.
Page 14
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
the assessment.
Page 15
Carefully read the following:
Aus Health Spa is located in the outer suburbs of Sydney and offers a range of services, including
massages and body and skin treatments. The Health Spa also includes a fitness centre, for which
memberships are available. There are currently around 50 permanent members of the fitness centre. All
other users are casual users of both the spa and fitness centre. Currently, users can only be members of the
fitness centre and all other services are paid for per use.
The Health Spa has been established for 2 years, during which time, use of the Spa has steadily increased,
resulting in an excellent operating profit. Most users are locals.
The owner of Aus Health Spa is interested in finding out more about member needs and ways to increase
business sales.
In the role of the Marketing Officer for the business, you have been asked to conduct research into the
above, and on trends and opportunities in the sector.
As there is a limited budget for marketing research, the owner of the business has advised that it will be
necessary to identify and use secondary research information sources about the health spa industry,
statistics and emerging trends and opportunities.
A feedback register for service users and is a relatively recent initiative, with feedback documented from
March 2018. The register should be reviewed to identify members’ needs.
Complete the following activities:
1. Write a research brief.

Develop a research brief for Aus Health Spa
The brief should, at a minimum, include the following:
a) Identify the objectives of the research to be conducted
b) Identify the research methods to be utilised, including an explanation of why the proposed
method of research are suitable for the proposed research, as well as how they are valid
and reliable.
c) List at least 10 key words and phrases (including Boolean operators) to use in online
research to identify relevant sources of information.
d) Use the key words and phrases, including Boolean operators, to identify and document at
least 5 information sources that you will use for the research. Document the web site
reference and/or name and title of the publication of each of these reference sources and
summarise the information that the web site or publication will provide to assist you with
your research.
e) Review the information in the Feedback Register and, based on your review and analysis,
identify at least three areas to be reviewed as part of the research.
Use Research Brief Template to guide your work. As you will be reviewing this document
following a meeting with the owner of the Spa, name this document Draft Research Brief.
Page 16
12. Send an email to the owner of Aus Health Spa (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and seektheir feedback.
The email text should ask for the place, date and time of a meeting where you can discuss it.
Attach your draft research brief to the email.
13. Meet with the owner of Aus Health Spa anda number of staff members.
At the meeting, you will need to:

 Provide an introduction to the meeting
 Discuss key points from the briefing report, included proposed research activities.
 Seek feedback on the proposed research and gain approval to proceed.
During the meeting, you are required to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding
14. Update your research brief

Revise and update your research brief as required based on feedback provided at the meeting.
Name this version of the document Revised Research Brief.
15. Send an email to the owner of Aus Health Spa (your assessor).
It should introduce and summarise the contents of the attachments and seekapproval to move
forward with the project.
Attach your revised research brief and the screen shot to the email.
Page 17
Student’s name:
Completed
Did the student: successfully Comments
Yes No
Identify research requirements and develop the

research brief according to the template provided?
Identify and document research objectives?
Explain how the research methods to be used are

both valid and reliable?
Use information from Feedback Register to inform the

research objectives?
Use key words and phrases including Boolean

operators to identify relevant information sources?
Identify relevant information sources, including both

online and non-electronic sources?
Confirm research requirements and objectives with

business owner, including approval to proceed?
During the meeting:

 respond to questions about the proposed
research?
 ask questions to seek feedback about the
proposed research?
 Use active listening techniques to confirm and
clarify understanding?

Assessor signature
Assessor name
Date
Page 18

Student Declaration
Student name
Student ID number
Student signature
Date
Assessor name
Assessor signature
Date
Feedback

Student signature
Date
Page 19
Assessment Task 3: Conduct, analyse and report on research
Task summary
This assessment tasks requires the student to conduct and present their research as set out in the research
brief that they developed for Assessment Task 2.
Presentation participants will be the owner of Aus Health Spa anda number of staff members.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks/other learning materials
 Space for presentation
 Projector
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Email with PowerPoint presentation attached
 Email with updated recommendations
 Email with updated screen shot of folders and files attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.
Page 20
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
the assessment.
Page 21
Complete the following activities:
1. Conduct the research according to your research brief including:

Review the information sources you have identified to provide an analysis of trends and
opportunities in the health spa industry.
Conduct the research based on your review of the Feedback Register. Ensure that you refer to,
and follow, the Aus Health Spa workplace information policy and procedure in regard to
confidentiality and privacy requirements.
Analyse the data gained from your research. Document key findings that are relevant to the
research objectives.
Develop recommendations for increasing membership and sales based on the research you
have conducted. Include your recommendations in the presentation.
2. Develop a PowerPoint presentation.

Use your presentation to communicate your findings from activity 1.
Your PowerPointslides should include graphics to illustrate the research information and
analysis.
Your presentation should last for approximately 15 minutes.
You should be prepared to answer questions during, and after the presentation.
3. Send an email to the business owner (your assessor).

It should introduce and summarise the contents of the attachment and seektheir feedback and
the place, date and time of your presentation.
Attach your PowerPoint presentation to the email.
Page 22
4. Present your research

Begin by introducing your presentation, including its purpose, and outline the content to be
delivered.
At the outset of the presentation, indicate that the audience will be able to ask questions during
or at the end of the presentation (as relevant)
Clearly deliver the presentation content using the slides that you have developed, according to
the research brief and in the time specified.
During the meeting, demonstrate effective communication skills including:
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Using active listening techniques to confirm understanding
Summarise key points throughout the presentation to aid understanding.

Provide a conclusion to the presentation.
Seek feedback from the audience on your findings and research.
5. Take a screen shot of your folders and files.

Organise all of your documents in suitable folders.
Take a screen shot showing how you have organised the documents and the folders.
Review the Aus Health Spa Workplace Information policy and procedure to guide you with this
task.
6. Send an email to the business owner (your assessor).

It should introduce and summarise the feedback provided at the presentation and changes to
the recommendations based on the feedback.
Attach your screen shot to the email.
Page 23

Student’s name:
Completed
successfully Comments
Did the student: Yes No
Conduct research according to the research brief

and identified objectives?
Analyse information sources to identify key,

relevant findings for the business?
Document and present clear findings supported by

analysis based on reputable and current information
sources?
Use the Aus Health Spa Workplace Information

Policy and Procedures to guide the writing style and
formatting of the PowerPoint slides?
During the meeting, demonstrate effective
communication skills including:
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required
information
 Using active listening techniques to confirm
understanding
Seek feedback on findings and recommendations?
Incorporate feedback and recommendations?
Create relevant folders and files in relation to the

researchin accordance with the workplace
Information Policy and Procedures?

Assessor signature
Assessor name
Date
Page 24

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Student Assessment Tasks

BSBRES411 Analyse and present research information

Assessment Task Overview

1. Written questions You must correctly answer all questions.

Naming electronic documents

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

Depending on the task, this may include

Assessment Task Information

Assessment Task Instructions

Student Assessment Agreement

Do you understand your rights to re-assessment?  Yes  No

Assessment Task 1 Cover Sheet

Assessment outcome S NS DNS Resubmission Y N

Student result response

Assessment Task 1: Written Questions

Written answer question guidance

Assessment Task 1 Instructions

Provide answers to all of the questions below:

6. Explain secondary data and list three sources of secondary data.

7. Explain the principles of reliability and validity in relation to research.

Assessment Task 1 Checklist

Task Outcome: Satisfactory  Not Satisfactory 

Assessment Task 2 Cover Sheet

Assessment outcome S NS DNS Resubmission Y N

Student result response

Assessment Task 2 Research brief project

This assessment is to be completed in the simulated work environment in the RTO.

Assessment Task 2 Instructions

Carefully read the following:

Complete the following activities:

1. Write a research brief.

At the meeting, you will need to:

14. Update your research brief

Assessment Task 2 Checklist

Identify research requirements and develop the

Identify and document research objectives?

Explain how the research methods to be used are

Use information from Feedback Register to inform the

Use key words and phrases including Boolean

Identify relevant information sources, including both

Confirm research requirements and objectives with

During the meeting:

Task Outcome: Satisfactory  Not Satisfactory 

Assessment Task 3 Cover Sheet

Assessment outcome S NS DNS Resubmission Y N

Student result response

Assessment Task 3: Conduct, analyse and report on research

This assessment is to be completed in the simulated work environment in the RTO.

Assessment Task 3 Instructions

Complete the following activities:

1. Conduct the research according to your research brief including:

2. Develop a PowerPoint presentation.

3. Send an email to the business owner (your assessor).

4. Present your research

Summarise key points throughout the presentation to aid understanding.

5. Take a screen shot of your folders and files.

6. Send an email to the business owner (your assessor).

Assessment Task 3 Checklist

Conduct research according to the research brief

Analyse information sources to identify key,

Document and present clear findings supported by