Puneet Behl

puneet.behl@ihpa.gov.au | 0433 206 571 | Glenmore Park, NSW, 2745 LINKEDIN

Career Summary
A dedicated Information Technology professional with over 14 years of experience in Service
Management, Service Delivery, Project Management, Infrastructure Management, Operations
Management and Continuous Service Improvement.
A Scrum master and a process-oriented professional, with expertise in supporting cross-functional
teams to bring out fundamental change and improvement in strategy and processes. Proven ability in
effectively meeting business objectives within strict time, cost, and quality parameters.

Skills Summary

IT Service Management Project Management Value-Added Leadership

 Incident Management
 Change Management
 Problem Management
 Request Fulfilment
 Service Level Management
 Continual Service Improvement
 Operational Governance
 Stakeholder Management
 Escalation Management
 Tender Management
 Scope Management
 Contract Management
 Project planning
 Costing and Budgeting
 Risk & Issues Management
 Cross-Functional Management
 Relationship Management
 Team Building and Mentoring
 Vendor Management

Service Management:

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Education Course or qualification from Institution Name

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Course or qualification from Institution Name

Graduated YYYY

Key skills Skill one, Skill two, Skill three, Skill four, Skill five, Skill six, Skill seven, Skill
eight, Skill nine, Skill ten

References Available upon request