JEMMIMA ABENA AKUFFO

jemmimaakuffo@gmail.com | linkedin.com/in/jemmima-abena-akuffo-b73472172 | 0540466939 / 0272128478

PROFESSIONAL EXPERIENCE
Alliance Française Accra, Customer Service Representative January 2021 – Present
 Replying to emails, answering phone calls and enquiries from both Francophone and Anglophone clients.
 Filing student data and updating students’ details and accounts by following strict procedures.
 Receiving payments and issuing daily report on sales and registrations to the Accounts Unit Manager.
 Receiving documents for translation, proof reading translated documents and issuing payment receipts.
 Ensuring there is good supply of up-to date, clear and accessible documents in various locations at the
reception.

Little Blessings Preschool, Part time French Tutor October 2019 - March 2020
 Prepared French study plan that guided preschoolers in understanding French culture and grammar.
 Delivered French lessons to 30 preschoolers resulting in increase in preschoolers’ knowledge of basic French
by 50%.
 Effectively managed preschoolers’ behavior through creative strategies for showing courtesy.
 Carried out art and craft activities with preschoolers that reinforced concepts in numbers and colour
identification.

Embassy of Peru in Ghana, Administrative Assistant July 2018 - December 2018

 Handled telephone enquiries, maintained calendars and scheduled meetings with clients.
 Drafted and distributed timely correspondence which resulted in effective communication and prompt
feedback.
 Classified correspondence into appropriate folders and updated the filing system resulting in quick access to
files for referencing.
 Assisted with the preparation of accounts, ordered office supplies and maintained inventory.
 Collaborated with staff members to organize cultural events that created awareness about Peru culture.

University of Ghana, Administrative/Translation Assistant August 2017 - June 2018

 Prioritized and met tight deadlines for French and Spanish translations which increased customer patronage
by about 20%.
 Efficiently handled enquiries, suggestions and complaints that satisfied about 80% of clients.
 Managed the daily running of the translation office and assisted in training interns.
 Performed book keeping tasks and procured office supplies for running the translation office.

EDUCATION
Bachelor of Arts French and Spanish | University of Ghana September 2012 - May 2017
Customer Service Foundations | LinkedIn Learning September 2020
Marketing Foundations | LinkedIn Learning September 2020

TECHNICAL SKILLS SOFT SKILLS

 Customer service oriented  Excellent organization and time management

 Good office management skills  Ability to handle confidential information
 Sales and bookkeeping  Attentive to detail

LANGUAGE PROFICIENCY
English - Fluent | French - Bilingual Proficiency (Level C1) | Spanish - Bilingual Proficiency