Professional Documents
Culture Documents
A Concise Guide To Ceramic Manufacturing Processes
A Concise Guide To Ceramic Manufacturing Processes
By
1
A CONCISE GUIDE TO CERAMIC MANUFACTURING
Jigger-Jolleying and other Industrial Processes
Chapter I
method of producing pottery, by means of profiled tool at a fixed distance from the
rotating surface of the plaster mould, thereby shaping the convex side and the outer
part of the ware. It is mainly used for manufacturing flat wares. On the other hand,
Jolleying, is the process of shaping the inside of a ceramic ware with a profiled
tool or template rotating at a fixed distance within a hollowed plaster, suitable for
the production of cups and deep wares. The template presses the clay on the
internal surface of the deep plaster mould to form the external surface of the
ceramic ware.
There has been increasing demands for ceramic wares for use in Nigeria and in the
mathematical accuracy and similarity in terms of shapes and designs, which might
2
have been humanly impossible given the technology of throwing and slip casting
techniques only.
The use of pottery wares has been as old as mans civilization, dating back to about
6000 BC. The earliest men used pottery items for storage of water, seeds, wine, for
cooking, etc. The production techniques at this early stage looked simply, ranging
from pinching, coiling, slabbing to building; and the pots were made to serve a
Nigeria. While these efforts were commendable, the technique was painfully slow
and lacked the dynamism of current technological growth trends, which would
have enhanced higher quality product, self-sufficiency, mass production and export
potentialities. The growing scope of ceramics in the modern world has extended its
application. This notwithstanding, pottery has further been enhanced with the
introduction of some more complex production and decoration techniques like slip
casting, jigger- jolley, pressing, marbling, etc., all to satisfy the changing needs of
man and the population trend. These techniques have paved ways for large scale
Ceramic production in Nigeria has been heavily based on throwing technique; and
recently, on slip casting technique. Throwing and slip casting however, have their
short comings. They are: inability to attain repetitive designs that are
dimensionally stable (especially with throwing); too much of apparent porosity and
high level of shrinkage in slip cast wares and problems of linear geometry
(thickness) associated with cast wares that have variation in casting times and
variable mould absorption rate. These problems, among others which are
associated with these techniques are either completely removed or are reduced to
Jigger-Jolley techniques are more suited for flat wares and simple dropping shapes
like cylinders and cones. These wares fall within the category of highly
consumable tableware like plates, bowls, cups, beakers, planters, etc., whose
demands are yet to be satisfied by the low rate of production, coupled with its
4
Many willing Nigerians cannot use ceramic containers because they do not have
the purchasing power. The common man therefore, sees ceramic wares as elitist
objects made to satisfy the demand of the well-to-do people. This belief is based on
the price placed on the wares. The producer blames this on the hand-crafted labour
stand to reverse.
In the recent past some few industries and research institutes started to give
attention to the Jigger-Jolley techniques, which prior to then were very unpopular
Ceramic Manufacturers, Lagos. Except for PRODA, the above other Ceramic
industries have folded up due to energy problem and other harsh investment
Ceramic mass production till today. Despite the huge potentials of learning and
educational institutions have been apathetic about the need to address the technical
and curricular inadequacy that excludes this process from industries and schools’
Chapter II
6
The Technique
There appears to be some confusion about the use of the words Jigger, Jolley,
Jiggering and Jolleying. The two terms are used to differentiate shaping the
concave or the convex surface on the mould. Thus, Jiggering is the process of
shaping an article on a convex plaster mould, i.e., the inside of a plate, while
Jolleying is the process of shaping an article in a concave mould, i.e., the outside
of a cup.
The flat wheel head used in throwing is removed and replaced by a mould holder.
It usually has a central conical head known as Jigger head or Jolley head. In this
case, the concave and convex surfaces of wares usually made with throwing
technique by the pressing and pulling activities of the hand are carried out by both
the plaster mould and the jiggering blade or template. To ensure uniformity in the
identity of the wares to be made, identical moulds have to be made for each
spindle.
Jiggering Technique
this process a lump of clay is placed on a convex plaster bat and turned while a
7
template is held against it. The bat shapes the inside of the plate while the template
cuts off the excess clay on the outside. When bowls are jiggered, the bat used is
concave, forming the outside surface, while the template shapes the inside. He says
that Jiggering is the most efficient method of making bowls and plates. Practically,
Neal French describes jiggering as the inside out version of jolleying. Where in
cup making the mould forms the outside of the pot and the profile forms the inside,
in jiggering, the mould forms the inside and the profile forms the back and foot.
Jiggering is principally used for making plates, saucers and shallow bowls.
French contends that as with other forms of jolleying, there are two stages of
revolving spreader and is slapped down on plate mould. This is then fitted into the
other wheel head and revolved. As with cup making, the maker presses the bat
down onto the mould with his hand, starting at the centre. The profile is then
brought down on the roughly shaped revolving plate to form the foot rim and the
back of the plate. Again, as in cup making, this profile has been set to give an exact
8
An important weakness in this process is the transfer of the bat to the plate mould.
If the bat meets the mould off centre the spiral stresses set up in the clay by bat
making fight with the further strains induced by the profiling, resulting in a twisted
plate. Ideally the spiral stresses set up in producing firstly, the bat, and secondly,
introducing into the making process a third wheel head, where the bat is
spinning mould, usually of plaster, which gives the inside form. Jiggering is used
for plate making. The outside of the plate is formed by a metal, wooden or plastic
profile which is fastened to a pivoted arm. This arm is brought down onto the
Jolleying Technique
Jolleying is done by forming the inner part of a pot with a profile while the outer
is on a pivoted arm which brings it into action against the clay. But the template is
adjusted such that the correct section of clay is given. Jolleying is normally used
revolving plaster mould takes the place of the right or outside hand. By this
description, the function of shaping a pot by the right hand from outside surface as
is the case on throwing wheel is taken over by the jolley mould. The function of
the left hand is taken over by the two hands in the first place and secondly by the
Jolley profile.
In his explanation on bowl making, Kenny affirms that bowls may also be jiggered.
In this case, a different kind of bat and template are needed. He notes that if the bat
makes the inside of the bowl, it would need to be so sharply convex that the
finished form will not lift off the mould as it dried but would crack. For this
reason, the jigger bat used in making bowls is concave,’ forming the outside of the
From Kennys point of view the term jiggering can be used to describe jolleying as
long as the template and the moulds are suitable for making concave pots. It is
10
important to note that cup making, also known as liners are useful in jolleying
process, and that this is the straight forward jolleying method used for small pots
such as cups, and small bowls that taper from top to bottom, thereby making
withdrawal less difficult from one-piece mould. However, the tapering should not
With this method, the producer or helper first throws on a wheel head a number of
liners. A liner is a roughly thrown cylinder of the same height as the finished cup.
But it has a little more than half of the diameter of the intended finished pot. The
liner is placed inside a cup mould while the mould is placed into a metal jolley
head.
For the making processes, Kenny, (ibid) states that the clay is not flattened into a
pancake (as in jiggering), but is rolled into a ball. The clay is pressed into the
bottom of the jigger (or jolley) bat, and worked up the sides of the moulds with the
The use of a ball of clay directly without throwing a liner is more possible and
successful when using a plastic clay. In this case, the ball is first pressed onto the
bottom of the mould to ensure that the air trapped in the clay is driven out. The
clay is now pulled sideways and upwards to make a rough bowl. The method of
11
throwing liners is important for making cups and bowls in bone china. It is usually
inconvenient and unnecessary to throw liners for bowls larger than 4 ” (20cm) wide
in diameter. Such wares are made by making a flat bat of clay (as for jiggering
plates), and then forced into a dome shape on a chum. The rough bowl shape
made from the ball of clay is moistened with the sponge. The jigger arm is lowered
and the template is now exerted upon, thereby cutting and pressing the clay into a
Nigeria, states that he does not see the need for making liners; and that he neither
makes a rough bowl in the mould before jolleying. According to him, those stages
are taken care of when he gently applies water on the profile or template to open
up the clay. He then slightly moistens the clay and presses down the jolley arm to
It is difficult to get a crisp foot ring when using the jolleying method. This is so
because clay usually resists any attempt to force it into sharp corners, especially
with cups and bowls made by this method. The usual method of making high or
precisely shaped foot rings on jolleyed pieces is to place the leather hard pot on a
chum of a lathe and turn the foot to shape. With this method, care should be taken
to leave enough extra clay at the bottom of the ware to enable this turning. This
12
technique has an advantage of giving foot shapes that could not normally be
moulded.
Advantages of Jolleying
the price of slip casting on cups and similar pieces. It has other advantages for the
ceramic designer:
a. Wares made by this technique are inherently strong and have greater
by the designer.
damage in use.
e. The strain-retaining furrows (hollows) or bad corners found in cast wares are
easily and completely avoidable in jolleyed pieces. They are avoidable when
13
Jiggering of tableware according to French can be made either by semi or fully
these techniques, skilled Jiggerers are not needed and the speed of production per
person is increased.
According to Singer and Singer such machines were first developed in the United
States of America. They pointed out that there are three types of this machine:
a. Semi-automatic machines,
Twin unit jiggers exist, which have two spindles side by side, and are operated by
one unskilled operator. The two spindles are either used for shaping wares or have
separate functions of jiggering and batting. With this machine, the operator places
the mould (already fed with clay) unto a spindle. The machine is set into motion,
and it now performs the entire wet process of production sequences automatically.
This includes the water lubrication and trimming before stopping. The mould with
the jiggered ware is removed and the entire operations are repeated.
In other words, the entire automatic and semi-automatic jiggering techniques are
referred to as the “roller methods.” It is essential to note that the method has two
important differences:
14
i. It has a heated revolving profile unlike in the manual jiggers that have
ii. A slug (irregular ball of clay) rather than a thrown liner or bat can be placed
in or on the mould and the roller machine forms the shape conveniently.
This system cuts away a process, which if included could have elongated the
which the manual jiggers cannot achieve. Most of the roller machines in
note that shapes that can be made by the manual jolleying methods are equally
In terms of mass production efficiency, it is reported that while a batter out and
hand jigger man can make some 20 dozen (240 pieces) of 7in. (18.5cm) diameter
dozen (276 pieces) of similar plates in an hour. The uniform treatments of wares,
previous production process. This machine can make 34 dozen (408 pieces) of
or more spindles distributed round the circumference. Each spindle has a profile-
holder above it which moves round it. At a point in its journey round with the
table, the spindle stops for manual loading of clay slugs and offloading of finished
wares. Production through this machine, takes place as the spindle revolves while
the profile comes onto it automatically. It sprays water at certain points and trims
off excess clay hanging on the ware. There are some machines with eight heads,
and can produce about 24 plates in a minute; i.e., about 1,440 pieces in an hour. On
some of these machines, a different shape can be made on each head. This of
In the third type of machine unlike in the second one, the jigger head and the
stationary profile are reversed. In this case, a revolving table having 6 mould
manually. It takes each mould to the single shaping head where it is raised
gradually and the work is done on the ware by a revolving head holding three
profiles in a hood. The head makes a speed of 700 rpm as against the normal 200
rpm of the conventional spindle for similar wares. However, the ware makes
approximately 2,100 revolutions under the profile per minute. The hood helps to
remove excess clay and applies water as required by the production process. A
16
plate is shaped between 4 - 6 seconds. The production rate is 540-600 pieces per
hour. The wares tend to lift off the mould because they are subjected to
exceptionally high revolving speed. This is because jiggered plates are shaped on
the outside of the mould. The three profiles rather than one in the normal situation,
provide more pressure and speed on the ware, thereby giving less strain on the
ware.
Singer and Singer describes the Roller Machine as a plate making machine
differing considerably from the jigger was first introduced in Great Britain. It
operates by rolling the clay body unto the mould; hence, the name “roller
machine”. The roller takes the role of the jigger profile. A big advantage with this
technique is that a wad of clay can be fed into the mould directly without any
batting. While smaller flat wares are easily producible, larger wares with this
technique are less successful. Roller machines are referred to as being very quick,
very efficient, very sophisticated and are ideal for long runs of a particular item.
17
Fig 1: Single-headed Roller Machine for Plates, Dishes and Bowls
18
Fig 2: Double-headed Roller Machine for Big Plates and Bowls
Production
technique depends largely on the type of machine being used. While the manual
jigger machines require thrown liners and clay bats respectively for jiggering and
jolleying, the automatic and semi-automatic jiggers do not need this procedure.
The type of wares being made greatly determines the scope or type of machine to
use for the production. Singer and Singer believe that undercut vessels have to be
made with special tools of the vertical type on which the profile can be moved
horizontally when it is down. The profile is applied to the body slowly. A certain
19
amount of kneading has to be performed on it as is done to throwing bodies. It
presses the body down onto the mould and also scrapes and pushes away the
surplus.
Speaking on horizontal movement of the tool, unlike the vertical jolleying used in
with turning, for making high tension insulators. The technique is basically the
same as that used for domestic ware. Modifications are made for shaping particular
types of insulators; for example, provision has to be made for horizontal movement
of the tool, especially when jolleying deep cavities with undercuts or tapers. Great
care has to be taken to avoid introducing strains, which may give rise to local
He further states that for this reason, stock is removed in small amounts at a time.
With this assertion, it is clear that jolleying can be employed not only for the
making of table wares but for making high voltage insulators. The efficiency and
the capacity of the profile to move on a horizontal axis are very important and
helpful in this case. The horizontal movement enables the profile to remove
unwanted clay from the sides, rather than the normal process of doing so from the
20
After shaping in the manual jiggers, the article is removed, first by raising the
profile, and then the spindle is stopped. The process is entirely different from the
range from the cutting of slug through placement of mould on the cup head of
spindles, to the finishing stage of production. This method also accounts for
extreme mass production of wares that is incomparable with the manual jiggers.
For this very purpose, French refers to this production technique as being very
bad for making small numbers”. He further states that using the same mould for
production with all these processes or machines is possible, but the behaviour of
the clay on and off the mould can vary considerably. This phenomenon typically
differentiates this production route from manual jiggers, which uses many
Chapter III:
21
The three main classes of Ceramics, such as earthenware, stoneware and porcelain
can be made using jigger-jolleying as the production route. The entire process
begins with separate beneficiation of each of the composing materials. Each solid
subjected to calcination in kilns and furnaces firing to 900- 1000 0c to weaken the
cleavages and binding forces of the crystalline elements in the minerals. Such
bones, etc.
The solid minerals are individually grated into smaller lumps using the jaw
crushers. These grated lumps are now subjected to further grinding in the ball mill
for an hour or more, depending on the strength of the material. For instance, quartz
takes more time to grind than feldspar because of the strength of its bondage. The
ball mill grinds the materials into fine powder and is discharged from the mill as a
slurry. The slurry is dried and packed in a labeled plastic receptacle. Other
materials like kaolin, ballclay, etc., are individually soaked in water for about 3
hours to 1 day, to remove mineral salts from them before further subjecting them to
sieving to remove stones and other impurities from them . The slurry coming out of
this preparation is also dried separately and stored away in plastic receptacles.
22
Clay Body for Jigger-Jolleying
Exponents of Jigger jolleying assert that there is virtually no clay body that cannot
Nelson points out that the composition of the clay used for jiggering is different
from that of the throwing clay used by the hand potter. He believes that since the
ware is supported by the mould during the initial drying period, it needs not be so
plastic. According to him, since plastic clay shrinks more in drying, thus,
green and dry strength is compensated for by the addition of various binders such
Singer and Singer report that automatic jiggers require plastic bodies. They further
state that automatic jiggers work slightly less well with vitreous china and
probably cannot be directly applied to hard porcelain or bone china. This problem
is most prominent in the making of flat wares; in which case, batting is a necessity.
Most batting out machines are not suitable for vitreous bodies. Bodies that are less
plastic could be improved for the utilization of the automatic jigger by adding
quantity of titanic acid could favourably and more easily alter the behaviour of the
23
clay for use by the machine, than altering the working properties of the machine
itself to suit the bodies. Titanic acid is a general name for a family of chemical
compounds of the elements titanium, hydrogen, and oxygen, with the general
formula [TiOx (OH)4−2x]n. Various simple titanic acids have been claimed, mainly
in the older literature. The chemical formula for titanic acid however, is often
Semi-automatic jigger- jolley machines have been adapted for making bone china
by using special cams which allow enough lubrication while the ware is being
produced. Though the type of clay body used determines the speed of production,
the size of the wares being made has great impact on the production speed. It is
faster to produce smaller or lighter wares than producing large or heavy pieces. As
a result of the plasticity of earthen ware bodies, plates can be jiggered almost four
times as fast as those made of the stiff and much less plastic hard porcelain body.
The production of bone china needs to be slow. Large insulators and other wares
made of less plastic porcelain bodies need a great deal of skill and time to avoid
Body Composition
The body composition for jiggering depends on the type of ware or products
intended or the use to which the finished products will be applied. Jigger jolley
24
technique can be used to produce a varying range of ceramic products. Among
such range of products are earthenware, stone ware, porcelain, bone china, etc. The
considered. The fact that certain existing chemical, mineralogical and geologic
precision the specification of materials for one body or the other. Other factors to
the body and the speed of production. Depending on the above variables, a jiggered
or jolleyed ceramic ware could be made of either clay alone (e.g., earthenware and
stone ware) or clay with other minerals like feldspar, quartz, sand or flint,
However, the composition of body (in terms of quantity and quality of raw
materials) for throwing, slip casting, hand building and jigger-jolleying remains the
same. The only difference lies in the peculiar needs of each technique. In other
words, the chemical composition of a porcelain body (for instance) for throwing is
the same as that for jigger-jolley. The only difference lies in the need to introduce
more plasticizers in order to make the body suitable for throwing, while less of that
25
In body composition for Jiggering and Jolleying, already prepared component
materials are measured in percentages and direct proportion to one another to form
the clay body required for the ceramic product type intended. In a particular
A
Okene Feldspar 31kg 8.9% 15.5kg 8.9% 7.75kg 8.9%
Sude Sand (Imo 15kg 4.3% 7.5kg 4.3% 3.75kg 4.3%
State)
Fire Clay 172kg 49.4% 86.0kg 49.4% 43.00kg 49.4%
(Enugu)
Nsu clay 130kg 37.4% 65.0kg 37.4% 32.50kg 37.4%
Body Preparation
The body for jigger-jolley technique of production is usually prepared from the
beginning in the same manner as casting slip. Nelson states that the body
slip. The resultant slip is screened and pumped into a filter press. The filter press is
a machine with perforated metal plates and canvas that squeeze excess water from
the slip, leaving behind flat sheets of solid plastic clay. The clay which is removed
26
from this machine in slabs is fed into a pug mill. The pug mill removes most of the
air in the clay through the help of a centrifugal mechanism of using the internal
screw blades in the pug mill to create vents for the trapped air to escape from the
clay.
Chapter IV
The Moulds
The discovery of plaster of Paris is not only useful in slip casting but also serves as
a booster to jigger-jolley technique. With the use of plaster moulds, the forming
process becomes quite rapid and accurate. In addition, the plaster mould produces
a smoother surface than would be possible with bisque mould used in Ceramics
Plaster of paris (POP) is gypsum rock which has been heated. At the primary stage
when mined, it is a hard rock. The material is heated to dry its chemically
combined water. This reduces the rock into a soft material that is easily crushed
into a fine white powder. Gypsum, very much unlike clay has the property of
regaining its crystallization if water is introduced to it. This, however, explains that
plaster regains water (when water is introduced to it) despite its loss of the
chemically combined water when gypsum was heated to transform it into plaster.
Plaster of Paris is useful to the potter because it absorbs moisture from clay either
in liquid or plastic state. He further explains that this is the property which makes
plaster of paris essential to the pottery industry. Clay slip casting and jigger-
In a separate study, Leach, (1976) observed that: “Plaster of paris is to the factory
(for mass production), what the throwing wheel is to the potter s workshop. By far
the largest proportion of modern pots are made by the use of plaster moulds,
scale, and it was the wheel which supplied the world with most of its pots. The
28
transition from biscuit to plaster concerns us here, and the relative value of each to
contends that without it, casting, the most important process in mass production
would be impossible.”
The plaster of paris mould used for jiggering and jolleying has a porosity of about
30% and has to be carefully controlled for each ware made. Intermittent robbing of
oil on the rim of the moulds while working with it is necessary to forestall the
incidence of abnormal fast drying of the rims of wares being produced. Every
mould lasts for an average of 190 to 200 production cycles. This however, makes
being among the most suitable or best form of plaster for pottery and Ceramics. It
is also however, suggested that if pottery plaster is not available one can buy the
Development Institute, Enugu, Nigeria, remarks that from his many years of mould
making, he found the ‘Samia brand of plaster as being the most suitable for
Mauritania.
29
Making of Jigger-Jolley Plaster Moulds
Mould making for jigger-jolley production, requires a special skill to turn out
most widely used method for producing models for Jigger-Jolley ceramic
manufacturing. It is generally agreed that all hollow ware and flat ware shapes of
round section and plain surfaces are modeled in this way. It is also a universal
concept that all ceramic pieces which will ultimately be produced by jiggering,
In utilizing the lathe turner for model making, the normal procedure is that a
plaster lump is first prepared in a size larger than the required mould. The lathe is
expected to have either tapering spindle attachments or stepped wood chucks with
projecting wooden screws. These are jointly fixed directly into the lathe s shaft. At
this point, the plaster lump is produced by making a paper spindle, removing it and
setting it up. The wider end rests on a piece of glass. Around this is a cylindrical
retention wall of the linoleum which is held in place by the use of plastic clay. The
retention wall is of the diameter and height of the proposed lump, making sure that
30
the paper cone is central and vertical. The viscous plaster is at this point poured in
to fill the retention wall. It is left to set and then fitted into the spindle on the lathe.
Conventionally, bat and template making go hand in hand. In this case, bat making
should go along with template making. The procedures are carried out by first
drawing the cross-section of one-half of the plate and trace the inside curve into a
piece of zinc or a thin metal sheet. Then the zinc or metal sheet is cut out with a
pair of snips and filled as smooth as possible (snips are the pairs of scissors used
by tinsmiths for cutting sheet metals). According to him, the zinc profile must be
screwed to a slotted template board and then fastened to the jigger arm in such a
position that it will cut a block of plaster which is turning on the wheel, into the
desired bat. He warns that the inside corner of the zinc profile should be exactly
over the centre of the wheel. The next stage is casting of the plaster out of which
the bat is to be made. All the stages are explained in the following diagrams:
31
32
Fig. 3: The Jigger-Jolley Process illustrated in schematic Drawing
In order to further illustrate the Jigger-Jolley process for clearer understanding, the
33
JOLLEYFig.
Concave surface of
plate (model)
Clay wad
Cottle
4cm
34
Fig 6: A Retention wall banded onto the Clay Wad (For casting first
piece of a plate mould).
Plaster mould
Jigger-head
Level of clay
Fig 8: Upper and lower pieces of a plate mould before joining them for use.
Plaster mould
Jigger-head
35
Level of clay
Fig 9: Cross-sectional view of a metal bearing (As an attachment between the Improvised
Plaster Jolley head and the Spindle of the Jigger-Jolley Machine).
tool, usually attached to the manual Jigger holder. A template is a chamfered tool
that takes the shape of either the internal or the external surface of the ware to be
made by the Jigger operator. The shape of the template is usually derived from the
internal surface or concave side of the ware in case of jolleyed wares like bowls,
dishes, mugs, cups, planters, etc. For Jiggering, the template shape is determined
from the external surface or convex side of the mould. Two Jolley templates for the
production of cups and dishes are illustrated in Figs. 10 and 11 respectively. On the
other hand, the cross-sectional view of a plate template is illustrated in in Fig. 12.
36
Templates for Jiggering and Jolleying are usually made of various materials like
stainless steel, mild steel, plastics and seasoned wood. In any case, materials used
production pressures are exerted on them on a constant and continuous basis. Any
20cm
Note: The spaces between a and b in figure 7, 8 and 9 are carved out hollows that
provide points for attachment between the Templates and Jigger machine. The broken
lines marked c in figure 11 and 12 show foot rim sections cut away to avoid furrows.
37
a b
a b
If your wheel has a drop head, oil it thoroughly and build a collar or band of clay,
of about 3 inches wide around the outside of the head. Tie a retention wall of
building paper or cardboard paper around the outside of the clay, and then mix and
pour the plaster. But if the wheel does not have a drop head, but has some
notches to hold a bat in place, one can cast directly on such wheel head.
38
As the plaster starts to set (but before being too hard), the bat maker removes the
retention wall and puts on the wheel turning process. The template is slowly
brought down and pressed over the plaster, thereby, cutting the plaster with the
template into the desired shape (as specified by profile provided by the template).
The shaping of the bat is completed when the jigger arm is all the way down. At
this point, the plaster is allowed to set. The template is held against it once more
while the wheel spins. This is to secure a good finished surface. Turning tools can
now be used to trim the outside edge of the bat. The bat or mould is now removed
Thick metals or steel are ideal for making jiggering templates. Templates can
however be made solely of wood without metal facing, especially when hard wood
is used. The template must be cut to take the shape of the outside curve of the plate
and fastened to the back of the template board, which must be tapered. Due to the
application of force by the Jiggerer through manual pressing of the jigger arm,
jiggering is more of a pressing process than a cutting one. This explains why the
Case Mould
When the template and bat of a plate is made, it is almost as easy to make six as
making one. This reproduction of identical bats can be achieved by casting the bat
39
to get the case mould. Case mould is a parent mould from which working moulds
are made, duplicated and replicated. Replication is made possible by first sizing the
A retention wall is placed around the bat and the clay and plaster is mixed and
poured. This forms the bottom piece of the case mould. After setting, it is turned
over and the clay is removed, leaving the bat in place. Some notches are cut in the
rim. The new piece of mould just made along with the bat is sized again. Another
retention wall is set and the second half is casted with a fresh mixture of water and
plaster. The second half must not be deeper than the height of the jigger bat. This is
because an opening has to be created in the case mould for pouring plaster in the
The top piece of the case mould has to be reinforced. This, according to Kenny, is
because plaster expands slightly while setting. In this case, a barrel loop is cut to a
size that is slightly smaller than the outer circumference of the mould. It is fastened
together with short nails. A heavy wire made into a circular loop with the ends
firmly twisted together can equally serve. As the plaster starts to set, the circular
loop is pressed half way. The plaster should still be in a plastic state at this
moment. The loop, should neither touch the bat nor the retention wall.
40
The case mould becomes useable as soon as it sets. Casting of bats from the case
mould is usually done by sizing it and pouring plaster consecutively. The original
Batting
lids, etc. Jiggering of plates, dishes and other flat wares involve placing the clay
body on the moulds in the form of a flat circular bat. The correct forming of these
bats to a uniform thickness and consistency is essentia1 for good jiggering. A bat
may be formed on a plaster base covered with filter cloth for smashing it flat with a
plaster maul. This manual method is old. Today batter out machines are made to
carry out this function. With this machine, there is a plaster wheel head on which a
slug of clay is placed for flattening. The plaster disk (which is a replacement for
wheel head) revolves while a spreader tool is brought down upon the clay. This
method is very successful with plastic bodies e.g., the earthenware bodies. Even at
high speed, earthenware batting is still more successful than porcelain batting.
Porcelain bat hardly holds itself together during manual transfer to the jigger on the
cloth. It is therefore, made on a rigid drum, transferred to the jigger and then cut
off. The drum method also has a considerable advantage of ensuring that the centre
of the bat comes directly on the central point of the jigger mould.
41
There has been an evolution of a batting method for the miller automatic jiggering
machine. This has considerable advantages of its own. It has been separately used
for a batter out machine. In this case, a thin circular slice of clay is taken off from
the pug mill column instead of starting with a slug of clay. In this case therefore,
the need for flattening a ball of clay is completely eliminated by this process. This
slice is then hydraulically raised against a heated die and a high amount of pressure
For larger pieces of hollow-wares to be made in a jolley, the clay is first spread
slightly to make a thicker smaller bat and then pulled over an upright post of
plaster covered with a cloth. This can be removed by hand and transferred into the
42
Chapter V
The three major types of Ceramics such as earthenware, stoneware and porcelain
cold and hot isostatic pressing (often referred to as dust pressing and dry pressing ),
It is necessary to obtain sufficient p1asticity of the body while using some of the
processes listed above, except dust pressing process that requires a minimal 5% of
moisture. With these techniques, skilled Jiggerers or workers are not needed and
According to Singer and Singer such machines were first developed in the United
States of America. In classifying these machines, they pointed out that there are
43
a. Semi-automatic machines,
Each of these machines has its own production capacity, depending on its level of
heads operated by only two workmen could produce about 7,000 pieces or flatware
in a day. This translates to about 35,000 pieces in five working days of the week.
The following are product range and samples from the Dartington Potteries at
Shinners’ Bridge, Totnes, Devon; the Royal Doulton Group; and the Allied
Open Bowls made by Manual Jiggers and Plaster Bats for Jolleyed Mugs
Source: Dartington Pottery, Totnes, Devon.
44
Plates, Round Dishes and Square Dishes made by Jiggering, Jolleying and Ram Pressing
Source: Dartington Pottery, Totnes, Devon.
45
Display of Tablewares made of Miller, Roller, Automatic and Dry Pressing Processes
Source: Royal Doulton Complex, Leek Road, Stoke-On-Trent, Staffordshire, UK.
Manual Dabbing of Dry Pressed English Chinawawre with Liquidised Gold Dust
Source: Royal Doulton Complex, Leek Road, Stoke-On-Trent, Staffordshire, UK.
46
Some Electrical Porcelain Insulators Manufactured by Vertical Jigger Machines.
Allied Insulators, Stoke-on-Trent, Staffordshire, UK.
47
All products of manual and automatic jigger systems enumerated above have a
high tensile strength. The products manufactured differs in many respects in terms
of their functions in electrical outfits, and their end use sizes. While some products
are in medium sizes like those in the crates loaded on the trailer truck as shown in
the above picture, some others are so small that they can conveniently be packed
jigger machines for thermal or power stations exist, as can be found in the earlier
mentioned picture.
Faults in Flatware
Uneven heights of the rim and concave or convex bottoms are common faults
found in a good number of flat wares. Some of these faults are due to the
preparation of the body, the drying or the firing. These faults are often initiated
during the jiggering process. They are much more frequent in vitreous wares,
48
It is observed that technical investigations of such wares during various stages of
the firing process show that the densities of various parts of the wares are not the
same. This arises during the shaping process when some parts are more
compressed than others. In this case, some parts have higher water content and are
subsequently, more porous on drying. These parts have a high shrinkage on firing,
causing strains; and this therefore, leads to the rising or sinking of the centre,
This fault can be corrected by altering the jigger design and angle. This is because
Another example is that a round ware, firing to a non-round shape with a wavy
edge may be traced to the transfer of the bat to the jigger head. If the centre of the
bat does not fall on the centre of the mould, the strains set up during the two
operations would be non-concentric. With the normal hand transfer, the centre
rarely coincides. But if the drum-head method of batting is used, this can be
49
Equipment
tools. Pottery Crafts Limited, (1989) states that there are a number of industrial
equipment and tools needed to operate this technique. Among such equipment are
the jigger and jolley machine, vertical jolley machine, horizontal jiggering machine
and fully and semi-automatic jiggering machines. Also important is the lathe
turning machine. Tools needed include various grades of turning tools as we1l as
On the production capacity of this equipment, it is reported that a batter out and
hand jigger man can make some 120 pieces of 18cm diameter plates in an hour
while a single operator of a semi-automatic jigger machine can make 276 pieces of
similar plates in an hour. This is a great advantage over throwing and slip casting
processes.
More still, a fully automatic machine, according to him can produce about 1,440
similar pieces of plates in an hour with just three operators. This is not just an
advantage over the manual and semi-automatic jiggers but a great advantage over
50
Though the automatic and semi-automatic jiggers are not in use in Nigeria at the
moment, the manual jiggers are sparingly used in a few ceramic industries and
51
Chapter VI
Apart from the Jigger-Jolley process, there are many other industrial
for mass production and higher economic gains. Among those areas of industrial
Ceramics include:
Ram pressing
Tape casting
Moulded slip casting is the process of manufacturing ceramics using the principle
liquid medium within the confines of porous moulds. For Slip casting to be
successful, the mould must have a uniform capacity to suck, absorb and send out
into the atmosphere through its micro-pores, the liquid phase of the slurry that
52
served as the catalyst for particle distribution within the mould. The solid/
particulate components of the slurry are usually a factor of the end product
intended. The three major categories of ceramic products that give rise to product
they form the three classes of products that can be made by moulded slip casting
process. The possible dry materials in the slurry matrix are ball clay, kaolin,
dispersants or deflocculants into the slip mix, and the right choice and percentage
of deflocculants is usually 1% of the total weight of dry materials in the batch, and
the deflocculants of choice are sodium silicate and sodium carbonate (and in the
ratio of 2:1 respectively). Every slip caster is free to experiment on the percentage
and ratios of these additions that may suit his purpose; as the stipulations here are
not rule of the thumb. Slip casting can be employed in the production of tableware,
53
Samples of Moulds, Slip in Moulds and Cast wares
Source: www.claycraft.co.uk
Raw material suppliers and clay slurry producers have developed specific slurry
methods have moved from traditional plaster mould bench casting to polymer
produce a high-quality product. To meet these needs, raw material suppliers and
54
clay slip producers have developed specific solutions that are designed to cater for
Bench plaster mould casting is still used for a number of reasons. For some
companies, bench casting is the way casting has always been done, and they
and the workers all understand the mould making knowhow. For other companies,
this method simply works best for them. Amendments to moulds can be made with
comparative ease, small numbers of pieces can be cast efficiently, and the slip
intensive, the wage rate for a skilled caster is fairly high, and a long training period
55
is required to ensure expert casters. Moreover, significant space is required to
this procedure include a short mould life and a restriction on the number of pieces
Manufacturers that use bench plaster mould casting system have two main
expectations for their slurries: cost control and consistency (in respect to particle
size, surface area, casting rate, viscosity and gel structure formation). Slip makers
increased-solids slurries have been developed to resolve both consistency and total
cost requirements. In some cases, the slurry producer may recommend a traditional
approach to slip modification. New chemical procedures have also been projected
Battery casting offers greater production efficiency and a comparatively low mould
cost. In addition, more pieces can be turned out within the given time space, which
reduces the investment cost needed for this technique compared to bench casting
56
Nevertheless, this procedure also holds challenges. Among them are that the
mould’s life is short, and that larger turn out of the same items are usually required
because the speed with which the moulds are turned over naturally produce more
ware. Furthermore, even though the moulds are made of plaster, the mould making
methods are different from that of the traditional methods, requiring the
interconnection of several mould parts into one larger assembly group. (With
bench casting, the moulds are not interconnected). Toilets or sanitaryware tend to
be the most preferred piece for gang casting because they are more easily gang-cast
as a group.
Slurry needs for factories using gang casting methods are generally the same as
with traditional bench casting, and many of the same solutions have been
implemented. Factories that use this technique also wish to increase their casting
rate. Coarser, custom-blended slips have been developed that can allow
sanitaryware producers to increase the efficiency of their ball clay and kaolin
With capillary casting, more turns can be made per day on the same mould, which
reduces the capital investment compared to bench and battery casting. The moulds
57
are still made from an inexpensive material, and the skill level required is again
lower than with bench casting. Excellent recovery can be achieved with this
method.
Nonetheless, capillary casting also has its weaknesses. Mould life is restricted, and
different mould making skills are required because the moulds are more complex.
While the expertise needed are not as high as with bench casting, the process still
requires significant training. Also, the number of turns per shift is still limited to
only four to six casts per 24-hour day, and the potential excellent recovery is not
The demands placed on ball clay and kaolin producers for capillary casting are the
same as with traditional bench casting. In addition, quicker casting and stronger
casts are also required. The methods used to address these needs can be defined as
similar to those of battery casting. Conventional slurry products seem to offer the
Sanitaryware producers are more and more turning to pressure casting in polymer
58
can be cast per day. Some plants that produce tanks have established operating
parameters that allow them to turn the casts over at about five times per hour.
The quantity of wares made per square foot of production floor space is also larger,
and exceptional recovery are two added benefits40,000 casts per mould are not
unusual, and excellent recovery over 92% from cast to boxed has been achieved in
Yet additional benefit of this casting process is that a lower-level talented caster is
required. For many industries, the struggle for quality and skilled workers is a
substantial requirement for business success. With this method of casting, newly
hired workers can quickly become capable in carrying out the work.
Still, despite the abundant benefits, even this method is not without problems. The
changing to this type of casting. For the reason that the machinery is much more
complex than the other systems, the support and maintenance staffs must be more
skilled. Some of the pressure casting equipment suppliers limit the chemistry used
59
The moulds are also very costly compared to plaster moulds. While the cost can
easily be offset by the high number of casts per mould, the mould making expertise
As with the other casting methods, high slurry consistency is required. The casting
rate potential of the clays used must be increased, and the slip produced should be
In many cases, ball clay and kaolin producers have addressed these requirements
studying the pressure casting process. Studies have shown that many of the
work with pressure casting. It has also been necessary to provide significantly
60
Sanitaryware Production Line
Source: https://www.nordics.laufen.com/en/products/features-benefits/sanitary-ware/sanitary-
ware-production-tradition-innovation
61
The Future of Slip Casting
the past. Procedures that maximize recovery and reduce labour will more and more
be the methods of choice in the future. There will probably be an increase in the
number of pressure casting machines used, and polymer moulds will also find use
in traditional casting.
Irrespective of the casting method used, careful choice of raw materials and
slurries is required to heighten the casting process. Materials are available that
manufacturers and raw material suppliers can ensure that new slurry solutions are
historical methods. The most frequently used methods include adjusting the ratio
of ball clay to kaolin, adjusting the ratio of plastics to non-plastics, and changing
the rheology (deformation and flow) of the slip through chemical system control.
While these methods all improve casting performance, there is an exchange, in that
they also affect some of the other properties of the sanitaryware. For instance,
62
adjusting the ball clay-to-kaolin ratio can influence the plasticity and rheology
rheology, as well as firing ranges. And rheology modifications can change drain
recovery rates.
Ram Pressing
plastic pressing of ceramic shapes or products with porous dies. Gypsum cement,
also known as plaster of Paris is generally employed in carrying out this process.
Nevertheless, more everlasting materials have been established for this purpose,
and are being used where applicable. Instantaneous release of the pressed shape is
obtained by means of fluid pressure forced through the pervious die. The ram
Many manufacturers in the diverse ceramic specialties are using the ram process
electrical porcelain, oxide ceramics, sanitary ware, and structural clay products.
Ram process installations are adjustable to any clay forming ceramic operation.
63
Interestingly too, the present equipment in your factory, workshop, or plant may be
With the regulated production phases of the ram production system, each piece of
lowering the number of discards from the making to the furnace. The clay charge is
controlled within required limits. The press dwelling time remains the same for
each cycle. Dewatering of the formed shape during pressing is not left to
sagging. The glazes will look better. All these add up to advanced quality at lesser
64
Stages in the Production of Ram Pressed Ware.
the ram production system, from 100% clay to 100% non-plastics with artificial
plasticizer added. Grog refractory type bodies are used with equal success and an
unusually long die-life. In general, the clay body to be used should be of a "stiff
mud" consistency (a little harder than the ones typically used for jiggering) and
have water holding requirements adequate to enable the body to flow easily during
the pressing cycle. Under standard circumstances the ram system can be modified
to fit the body you are now using. The excellent elasticity of ram production
65
Pressure Requirements for Ram Pressing
The pressure applied on the plastic body in ram pressing generally fall within the
range of 100 to 400 psi. Isolated cases have required more or less. The forming
pressure is applied to the entire clay lump or bat, the clay within the cavity, as well
as the flashing around its sideline. The pressure in psi. required is a function of the
following: the type of body used, body consistency, degree of dewatering affected,
Every Ram die comprises of two members; usually a male and a female. They are
encased in metal die casings and provided with registration pins for proper
alignment. The plaster die is internally strengthened with metal for additional
strength. The more permanent die materials, at present, are held in the metal die
case and backed up with plaster. The shape of the metal casing can be round, oval
or rectangular and is only controlled by the physical bounds of the press. The bed
of the ram press will accommodate a large single die or a combination of several
small dies. A single die as large as approximately 2 feet x 2-1/2 feet may be used.
The ram dies can be made in your plant by you or your personnel who are given an
intensive training course on ram plant. Your RAM die maker forms the new
working dies and, in most cases, no special equipment is needed. For instance,
66
One-to-six-man hours (dependent on complexity of the die) is required to produce
working dies. The newly formed die may be used immediately without the usual
drying period of other methods. Change over from one die to another is done at the
press in a matter of minutes. Another important advantage is that large die storage
The die life span of the ram die is dependent on very much the same factors as
Body consistency,
Dewatering required,
The big difference is in the die-use cost which is equal to or much less than the
mould-use cost of other plastic clay forming methods. Actual ram installations
report that ‘die’ life ranges from 1000 to 5000 pressings from a ram die, with an
average of 2500 pressings. Die life of the more enduring or permanent dies is
significantly higher.
67
Forms and Shapes of Ram Pressed Wares:
mould can be adapted to the Ram manufacturing system without any need for
limited by the size of the press. Many attachments such as handles, knobs, etc., can
be pressed straight on the piece eliminating much manual work. Clean finished
to 600%. The Ram Pressing equipment whose image appears in this book can
accomplish or approach this possibility. Motivation of the worker, body used and
complexity of the die are also enabling influences. In a definite production process,
what is mentioned above is possible and factual. It will work in your plant. It is
important to note that better quality, bigger volume, and greater profits are
68
Gel Casting
Gel Casting is a method of shape forming slurry prepared from ceramic powder
of organic compounds that can bind chemically to the same molecules or other
When the slurry is poured into a mould, the monomer polymerizes, forming a gel
that binds ceramic powder particles into a strong complex-shaped part. The parts
may be machined before firing. The process is economical and it is used for
Gel casting is a very promising forming technique and was developed to overcome
moulding and slip casting. Additionally, gel-casting technology has rapidly turned
into a high research target in ceramic forming process due to the high strength,
high density, low cost and machinable property of the formed green bodies, since it
was developed by Janney and Omatete in 1991. Gel casting is an efficient method
highly uniform properties. Also, gel casting can be used in manufacturing of large
69
components with simple shapes. In addition, gel casting can be used in metal
The basic principle of gel casting process is that ceramic powders are combined
with a solvent, usually water, a dispersant, and organic monomers to form a high-
solids-content, fluid slurry. The slurry is poured under conditions into a casting
mould where by an initiator and catalyst the organic monomers polymerize to form
a 3-D polymer network of a solid gel in the shape of the mould being used. The gel
cast part goes through a volatile removal step by calcination. The part is then
sintered using the conventional firing treatment for the particular ceramic material.
The main advantage of gel casting is the forming of complex ceramic shapes.
Crucial factors in the overall success of the process are drying conditions, and the
70
Flow chart for Production of Ceramic foams by Gel casting Process.
A typical gel cast process flow chart is given as above. In a particular study by
Young, Omatete, Janney and Menchhofer (1994) the inorganic powder solid
content in gel casting ranged from 50-80 wt%. The viscosity of the slurry was also
studied versus the solid content to optimize rheological behavior of the gel casting
formulation. After gelation the green bodies were fired at 600 oC until all volatiles
were removed. A final sintering step (1300 oC-1500oC) was used to introduce the
Prior to any heating treatment, the green bodies may be subjected to machining i.e.,
were studied. It was also observed that the final density is high compared
compaired to Clay slip cast wares, the shrinkage degree is low and the surface
finish (cracking, warping etc.) of the ceramics related to the initial ceramic powder
Powder injection moulding (PIM), which covers metal injection moulding (MIM)
(CIM) uses ceramic powders such as alumina, zirconia, titania, ferrite powders,
etc. It was introduced in 1940's, but for the next thirty years it was of little interest
to ceramic manufacturers.
In 1970's and 1980's CIM provided cost-effective manufacturing method for mass
production of ceramic parts for automotive industry. Today more than 300
companies operate PIM for their production. Most of them utilize MIM technology
(>70%). Small percentage (5%) produce metals, ceramics and carbide components
and about 25% use CIM technology. This encouraging disposition can be
mechanical properties and low specific weight. Also, they are suitable for
The ceramic injection moulding system consists of four basic steps: feedstock
technologies are in question, the key step in production process is choosing the
adequate ceramic powder. Specific surface area, particle size, size distribution,
72
particle shape and purity of the powder influence the behaviour of the feedstock.
Widely acceptable grain sizes in CIM are 1-2μm. However, much finer particles
The feedstock is molded using injection molding equipment similar to that used for
molding defects. As a result, a green body is obtained (Fig. 2). After molding, the
Debinding usually takes place in two steps. Immersion is the first step. Soluble
component of the binder is removed and system of pore channels develops to allow
removal of the remaining component. The second step is thermal debinding and the
73
The ceramic injection molding process. (Source:www.intechopen.com)
After debinding process, the sintering process takes place. Sintering parameters
depend on the type and electronic properties of the ceramic powder used and, as a
74
the green, brown and sintered state is commonly carried out by visual inspection
and weighting. In that way surface cracks, impurities, voids, pores, distortions,
incomplete parts and skin marks can be detected. Measuring the density of sintered
oxide-based ceramics such as CIM alumina ( Al2O3), ZrO2, Si3N4, AlN. In the
recent years CIM technology has been accepted as one of the fundamental
complex geometries. Most commonly used CIM components are based on ferrite,
aerospace (mechanical parts, sensors and actuators), communications, oil and gas
microparts with structures in sub-millimeter range where materials like silicon and
polymers rapidly reach their limits. Next step in micro-CIM technology is two-
opens new prospects for CIM technology and leads the way to new prospective
market segments.
References
(Gel casting)
1. A.C. Young, O.O. Omatete, M.A. Janney and P.A. Menchhofer, J. Am. Cer.
References
Gu, Y.W.; Li, T.; Li, Q.F.; Pook, S.F. Pook, & Goh, C.W. (2008). Piezoelectric ceramics by
powder processing. SIMTech technical reports, Volume 9, Number 4, (Oct-Dec 2008),
pp. 189-194, Available from: http://www.simtech.astar.edu.sg/Research/
TechnicalReports/STR_V9_N4_CD_Version/STR_V9_N4_02_FTG.pdf
Hausnerova, B; Marcanikova, L.; Filip, P. & Saha, P. (2011). Rheological Characterization of
Powder Injection Moulding using Feedstock Based on Aluminium Oxide and
76
Multicomponent Water-Soluble Polymer Binder. Proceedings of Recent Advances in
Fluid Mechanics and Heat & Mass Transfer, pp. 245-250, ISBN: 978-1-61804-026-8,
Florence, Italy, August 23-25, 2011
Hwang, K. S. & Hsieh, C. C. (2005). Injection-Molded Alumina Prepared with Mg-
Containing Binders. Journal of the American Ceramic Society, 88 (9), (September 2005),
pp. 2349–2353, DOI: 10.1111/j.1551-2916.2005.00370.x
Krauss, V.A.; Pires, E.N.; Klein, A.N. & Fredel, M.C. (2005). Rheological Properties of
Alumina Injection Feedstocks. Materials Research, Vol.8, No.2, (April-June 2005),
pp. 187-189, ISSN 1516-1439
Liu, L; Loh, N.H.; Tay, B.Y.; Tor, S.B.; Yin, H.Q. & Qu, X.H. (2011). Preparation and
characterization of micro components fabricated by micro powder injection
molding. Materials Characterization, 62 (6), (June 2011), pp. 615-620,
DOI:10.1016/j.matchar.2011.04.009
Luo, J.S.; Yi, Z.Z.; Xiao, B.; Gao, Y.; Xie, Z.P.; Li, J.B. & Huang, Y. (2006). Injection molding of
ultra-fine zirconia (Y-TZP) powders. Journal of Ceramic Processing Research, 7(1),
(2006), pp. 14-19, ISSN: 1229-9162
Pigram, A. J. & Freer, R. (1994). The production of Mn-Zn ferrite ceramics by injection
moulding. Journal of Materials Science, Vol. 29, No. 24, (January 1994), pp. 6420-6426,
DOI: 10.1007/BF00353998
Piotter, V.; Gietzelt, T. & Merz, L. (2003). Micro powder-injection moulding of metals and
ceramics. Sadhana, Vol. 28, Parts 1 & 2, (February/April 2003), pp. 299–306,
ISSN: 02562499
Piotter, V.; Plewa, K.; Prokop, J.; Ruh, A.; Ritzhaupt-Kleissl, H.J. & Hausselt, J. (2008).
Manufacturing of Versatile Ceramic or Metal Micro Components by Powder
Injection Moulding. Proc.of the 4th Internat.Conf. on Multi-Material Micro
Manufacture, pp. 69-72, ISBN 978-1-904445-76-0, Cardiff, GB, September 9-11, 2008,
Dunbeath : Whittles Publ., 2008
Piotter, V.; Mueller, T.; Plewa, K.; Prokop, J.; Ritzhaupt-Kleissl, H.J. & Hausselt J. (2010).
Manufacturing of complex-shaped ceramic components by micropowder injection
molding. The International Journal of Advanced Manufacturing Technology, 46 (1-4),
(January 2010), pp. 131-134, DOI: 10.1007/s00170-009-2095-7
Rak, Z.S. (1999). New trends in powder injection moulding. Powder Metallurgy and Metal
Ceramics, Volume 38, Numbers 3-4, (March 1999), pp. 126-132, DOI:
10.1007/BF02676037
www.intechopen.com
77
For more information about slurries for sanitaryware manufacturing, contact the
78